IKEA
reviews and complaints

I returned items in july, and haven't received my refund yet! I call every 2-4, keep on getting promises, but nothing happened! And to top it all, some of the customer service staff are rude, and get annoyed when I call! I think that after 5 months, I should receive a compensation!

Order received in june, returned in july.

Supposedly, check sent october 3rd.

Case number: [protected]

Good evening - First let me say that I really love your kitchen cabinets, That being said, I have been waiting for 4 full months for 2 cabinet doors: 502.660.59 Gray Bodbyn.

I check for availability on a regular basis and the doors have never been available in the entire state of CA, NV and AZ. However, the doors seem to be routinely available in the Midwest, South and East Coast.

I'm at my wit's end - how do I get my 2 doors? I cannot order and pay for them in advance, because the store will not take payment unless an item is in stock. I have no way of letting IKEA know that I've been waiting for these 2 doors for 4 months.

My shopping list number for these 2 doors is [protected].

Can you advise on my next steps? Thank you.

October 30th 2023

I was on the phone for approximately 2 plus hours getting case numbers for items we want to return to IKEA totaling over $3900.00.The case numbers were created and I was directed to the Payments and Credit department to arrange and pay for the Pickup service. I called [protected]) numerous times for over an hour and each time received a message stating that "No one was available to take my call.Please call back." There was no way to leave a message. This is beyond frustrating given the amount money we've spent at IKEA. We need for the items to be returned ASAP.

I feel that IKEA is intentionally making this process difficult. Please advise as soon as possible.

Thank you,

Joseph Hicks

Order#'s: Case#

[protected] - [protected]

[protected] - [protected]

[protected] - [protected]

[protected]

Extremely Horrible service. A wardrobe unit I had purchased a year ago for 65k is falling. The drawers are dismantling by themselves. Had called the ikea customer support on the 5th of October 2023. Sent videos and images. had 3 conversations after which I was assured that the person would come for inspection 'SOON'. that soon didnt happen till 10th of october 2023, when I called again. They assured that their person will come on the 13th. yesterday whole day noone turned up. I called again today on 14th october 2023, after keeping us on hold for over 8 minutes, they tell me that there has been an issue from their end. they are extremely sorry and now they are rescheduling my appointment and the concerned person will come next friday! another week. After that the lady from the customer care hung up the phone on me while I was talking!

I wonder whether this is a governemnt office, because they certainly dont look or charge like a government place. am horrified by the ikea experience. we had redone our entire house right from the living to the bedroom, the study tables, bathroom cabinets, all from ikea. its a year and everything seems to be disaligned. we are practically livng out of our closet since the past 10 days and god knows for how many more. I wish we had purchased a godrej or pepperfry instead!

IKEA knowingly discriminates against disabled people by their gross lack of care in ensuring that disabled toilets are clean. Frankly, their disabled toilets are a disgusting and their staff lie and cheat, when filling in their daily logs, ticking that they have checked that everything is clean. IKEA should hang their head in shame for the squalor and filthy conditions of their disabled toilets.

order # [protected]

-bed came with box 1,3,3.

-chair still hasn't come

-parts from bed missing

uber and train to Brooklyn to get parts 9/8-$75.00

unable to set up while in NY for my child as planned bc of your error and 4 hrs I spent on the train to Brooklyn.

Had to hire task rabbit $160.00 to assemble. He discovered box 2 missing.

Hoping for box 2 delivery 9/18 and will have to rehire task rabbit for another $160.00 to finish the job

1 hr on phone with customer service 9/8,9/9,9/10/9/11to total 4+ hrs with no resolution

Called [protected] and no answer

I was at ikea on 8/31/2023 waited in over 30 min because your system was down when I did get to register I had gift card or I pay card then clerk tells me they are not accepting the card right now after standing in line over 30 min and still could not purshase my item it was very disappointing my email is [protected]@msn.com looking forward hearing from you

16/05/2023 - I contacted IKEA on FB Messenger. Prior to this, I have been trying to get a hold of customer service via phone but since I have two young children and am working, I could not really allot a lot of time waiting and retrying. I told them about our problem with our sofa: the armchair part keeps sliding down and we constantly need to prop it up to hold the sofa bed together.

16/05/2023 - They replied and asked for more details, including a request for a photo and video showing the issue. I sent them all the details they requested including a video with my husband demonstrating the faulty part.

17/05/2023 - They asked if we've tried tightening the screws and basic troubleshooting. I replied and said yes and that we actually found a video on YouTube showing how to troubleshoot the same problem with the same sofa. I sent them the link.

18/05/2023 - IKEA responded to say it is a fault in the product itself and that they're happy to exchange/replace the "sofabed section of our FRIHETEN (product name)." They also gave us the option to collect and refund the sofa. We chose the option of replacing the sofabed section. On the same day, they booked the collection and exchange on 6th June between 7am-7pm. They said I will receive a 4-hour slot a few days before the delivery is due to arrive.

*I am unable to track back the date but in between 18th of May and 6th June, I got a call from IKEA's product design/delivery team asking if I could send a photo of the product code on our sofa when I can. This is so they can track and trace who manufactured it and if there are other, similar problems with the same model, that they can make steps to prevent the same problem happening. They asked me to just send the photos to the FB Messenger account that I've been communicating with*

06/06/2023 - On the day itself, I messaged them to verify if we need to dismantle the sofabed section itself and they replied that we do because it will be a quick exchange. We proceeded to dismantle the sofabed unit. I also asked if I will get notified when the delivery team is near and they said I should get a call an hour prior. It was during this time of waiting that I also sent the requested photos of the product design team.

At 3:34 pm, I asked if they could provide a time range for when the team would arrive because our entire day is being spent waiting for them. At 4:17 pm, they replied and said the latest time they should arrive is 7pm and said that if they're unable to make the time slot, they'll typically let me know so it can be rearranged but that it's highly unlikely they won't be able. At 6:18pm, I told them that no one has called and arrived. I've told them that we've already dismantled the sofabed. They responded at 6:29 pm saying there's nothing on their system that says the delivery would not take place and there is a possibility they're just running late. They asked me to wait further because their customer service center closes at 8pm anyway. That way, it's really ensured that the delivery has succeeded or not. At 7:28pm, I told them no one came and no one contacted us. They replied immediately saying they are sorry and they will rebook it. I asked what happened to the delivery and they said at that moment there is no stated reason that's been given by the service provider of why the delivery didn't push through. The next earliest date for delivery is 16/06. This was less than ideal and I've informed them of this because we have guests arriving starting 13/06 and will be staying on the entire June. I asked if they can guarantee that the rebooked delivery will take place because it's difficult to allot an entire day just waiting for something to be delivered. They said they understand and they will set a reminder in the system closer to the date to ensure that everything for the delivery is progressing as it should be.

13/06/2023 - I messaged to reconfirm the collection and delivery/replacement. I reiterated the importance of this because we're having guests. They confirmed that this information is correct and we then exchanged more details about dismantling (i.e. no original box anymore, potentially tying the pieces together, etc.) I told them as well to note that we live on the first floor, not on the ground floor so we need assistance bringing all the parts of the sofabed unit down. They confirmed and noted this.

16/06/2023 - The day of the rebooked delivery. I get a confirmation that the schedule is set for that day and that the estimate delivery window is between 9am and 1pm. I told our flatmate this and she planned her day accordingly. The estimated time of arrival given was 11:17AM. At 2:59pm, I informed them that no one has come. At 3:30pm, I said no one has arrived yet. To both these messages, I didn't get a reply. No one replied and no one showed up.

17/06/2023 - at 00:59 AM, I message them a long message expressing our disappointment and frustrations, recalling what has happened. I asked what the next steps moving forward are. I also posted this on their Facebook page because they seem to be active in replying there. No reply. What's worse, the faulty part has become loose and a part of the screw went inside and so it can no longer function as it's supposed to.

18/06/2023 - 7:16 AM, I get a reply saying that they have contacted a manager in the store to look into our case to get it resolved. They're unsure why it keeps failing.

I don't hear from them anymore.

19/06/2023 - I resend my long message .

20/06/2023, 10:30 am - I get a message saying that the management team at IKEA Wembley store have assured the customer service team that this has been investigated with their delivery partners and they promised to resolve it. They said they will give them a further 24 hours to at least make some initial contact with us. The customer service also said they have set a reminder at 9am the following day to chase the team if there hasn't been a response.

21/06/2023, 12:04pm - They contacted me to ask if I've received any contact. I said none. At 5:09pm, they said they have chased the store management again to advise them about the case and that they will update me if they hear from them.

8:22pm, I get an email saying this: Your goods are due to be delivered today before (22:00 / 21:00). We have a driver assigned to collect your goods but we feel that the driver may be delayed in getting your goods to you this evening before (21:00 / 22:00) as the driver is Delayed in Traffic. This is just a precautionary email to explain the potential risk, its not yet a forgone conclusion and we will keep you updated.

We had no idea about this delivery and because we have guests and lives to attend to, we already have the day planned out. We are not at home and our flatmate was at work as well. I messaged the FB Messenger customer service at 8:29 pm to inform them of this. No reply and I messaged them again at 9:49pm to tell them this has become really frustrating. Near to 10 pm, we get a call from the delivery team's head asking if we can ask our flatmate if she can dismantle the sofabed so they can fulfill the delivery. We check with our flatmate. She's still at work and she isn't able to do it alone as the sofa is massive for her. The delivery is then cancelled again.

When we got home, I send them a photo of the state of the sofa. The faulty part has become worse in the photo.

22/06/2023, 8:09am - I get a reply from them just to ask if the exchange happened and if the photo is showing the successful delivery. This is really frustrating.

I replied that the exchange didn't happen primarily because we weren't prepared for it. Who emails about a furniture exchange at 8pm? What kind of customer service is that? I then further explain that the photo shows that the faulty part has really become worse and we can no longer use the sofabed. We have resorted to sleeping on the mat with our 2 young kids because of this.

That same morning, I get a call from my phone saying they were on the way to deliver the item. We dismantle the sofa again. They show up around 10am. It was a good thing my husband checks the box they delivered before signing it off and we realise there's a missing part. The sofabed unit didn't include the armchair part which is the faulty part. It's no fault of the delivery team as they explained that was what was on their sheet. He explained that the armchair/armrest part is in another box and it wasn't part of the list to be delivered and to explain this to customer service. Aldion (delivery team head) said he will also try to check what has happened. I told him I consulted for advice about the faulty part and it was the customer service who decided what needed replacing. Also, I'm not an employee of IKEA so how am I to know that sofabed unit didn't include the armrest part which is the part we were consulting about?

I send a further longer message about this recent development. We then try to put back together the sofabed again and this time, because the faulty part has been loose, it fell on my left foot in the process.

I get no reply until 25/06/2023.

25/06/2023, 7:21 am - I get a response clarifying another few things that I've already stated in my long message. She asked if the delivery was incomplete but why I was asking for the armchair if the sofabed was the one being delivered. They also said that they can see that in their system it's been delivered on 24/6 and she asked if it's been resolved. I replied at 1:25pm what I told Aldion - we came to IKEA for advice on the faulty part. I'm not the employee. I'm not the expert. They advised on what should be replaced. How am I to know which part or unit includes which. They reply saying they just want to reconfirm they deliver the right part this time and ask which part I want. I reply again that it's not really about what I want, it's what IKEA said I need to have replaced that I refer to after showing them a video of what's wrong with the sofa.

No reply again until 29/06/2023 when they said they can see that the delivery of the armchair has been arranged for and should be with us within 5 days.

01/07/2023 - I could hardly walk on my injured foot. I show the GP my now swollen and wounded foot and he says it's infected. He prescribes me antibiotics and recommends me for an xray if the pain doesn't subside early this week. I am unable to walk as it is too painful.

02/07/2023 - I send a photo of my swollen foot and wound to IKEA and ask if they can provide compensation for all the inconveniences that has led to this.

03/06/2023, 2:50pm - They reply offering a voucher of £50 to be emailed to me as a sign of good will.

03/07/2023 - The armchair part was delivered. My husband screwed it on as instructed and it's still the same problem.

04/07/2023 - I tell them we're not being ungrateful but £50 for all that's happened is low especially now that I am unable to fully work, care for my young children and that the replacement unit still works the same. My husband has had to purchase screws so that it stays in place as I am having a hard time sleeping on the mat already with my injury.

I have six Ikea Milsbo cabinets, product [protected], as well as two Rudsta and other similars from Ikea.

The last two Milsbo, ordered 6/22/2023 and 3/1/2022, have doors that do not fit properly. I have repeatedly taken apart and re-assembled as per directions (and note I have assembled four others before these) but one of the two doors simply does not line up with the other. I ignored the first one on 3/1/2023, but now that this one has the same issue, I don't know what to do.

I've used a bubble level to check both level and plumb, and they are correct on all sides. See attached for both cabinets

What is the problem and how do I solve this?

I made an order on March 21st from IKEA's website. The delivery was supposed to arrive on April 3rd, and everything seemed fine the day before. I received an email and an SMS confirming the delivery. On the day of the delivery, I received a message with the hour slot. However, one hour before the hour slot ended, I received an email saying that the delivery was rescheduled for May 17th.

On April 15th, I received another email saying that the delivery was rescheduled again for April 18th. So, on April 18th, I was waiting again, but there was no delivery. Since April 18th, there have been no updates about my order. On May 1st, I talked to the webchat customer service, and the agent said that she would pass my case to the manager, and I would receive an email in a few hours with the rescheduled date between 2-7 days. However, this did not happen.

So, on May 4th, I talked to another person from the webchat customer service to understand what was going on. She rescheduled me for May 12th. On the morning of May 12th, I received a text message with the tracking and saying that the delivery slot would be from 8.15 to 12.15. However, the tracking was showing an order number that was not mine. Again, I didn't receive anything.

On May 12th, I tried to talk to the customer service several times, but after several attempts and several pages saying that they were closed (at 1 pm on Tuesday?), I got in touch through webchat to the customer service. She cancelled my order and rescheduled me for May 25th. She sent me an email just with the distribution note with no mention of "replacement of the old order," and neither was my old invoice of the payment attached.

What surprised me the most was that the amount of the payment was different. There were no delivery expenses, and the prices of the items were different. I didn't receive any refund about this difference in price, and this is not professional.

Today, I tried again to contact someone to discuss my situation and this additional problem, but there was no call center or webchat available. I am disgusted with the customer service and how they handle the deliveries. This is not how a serious company works and treats its clients. I have lost a client forever, and I want my money back!

I placed an order at the beginning of last week on the IKEA website. They told me that my delivery would arrive on December 4th, which seemed a bit odd to me since it was a Sunday, but I figured that since IKEA is such a big company, they must know what they're doing. Boy, was I wrong! They charged me ?15 for the delivery, but it still hasn't arrived yet. They're using DPD as their courier company, which is the worst one in my opinion. These guys either don't deliver your items at all or they just dump them in the middle of a busy street for anyone to take. I've had many experiences like this, so I know what I'm talking about.

The tracking information didn't update even once over the whole weekend, and then on Sunday evening, I got an email saying that my delivery had been delayed in Hinckley, England. I live in Edinburgh, so that's quite a distance away. I contacted IKEA, but they were no help at all. They refused to refund my money until DPD conducted their own investigation into what happened to my items. Apparently, it can take up to 6 working days for DPD to investigate, so I'm stuck waiting for another week without my order or my money.

To make matters worse, IKEA cancelled my order, but they said that they would only refund me once they received the items back. Are you kidding me? So now I have to wait another week to find out what happened to my order, and then who knows how long it will take for IKEA to receive it back and for the money to hit my account. This is absolutely ridiculous. I'm housebound and heavily reliant on online retailers and their chosen couriers being competent and reliable at their job, but IKEA and DPD are neither.

If IKEA knows that I haven't received my order, then why are they withholding my money? It wasn't even a big order, so I'm sure it could have easily been delivered from their Edinburgh store. I have no idea why they sent it from England. After they cancelled my order, I got another email from DPD saying that it was now delayed in Birmingham. So it's actually traveled away from my address? This is beyond belief.

I will never order anything from these incompetent cowboys again. They're happy to take your money at the click of a button, but they don't want to help or acknowledge when problems arise. They have 7 days to return my money, or I will contact my bank and have them take it from their account. This is absolute daylight robbery. I have no delivery and no refund, and I'm beyond furious. Please save yourself the hassle and order from somewhere else. It's worth paying a bit extra to actually receive what you order. IKEA hasn't heard the end of me.

Ikea is a big store that seems to have forgotten about the importance of quality customer service. I recently bought four barstools online and was told that I had to be home on a Saturday between 9am and 5pm for the delivery. My family and I stayed home all day waiting for the delivery. At around 4:30pm, we opened the front door and found that the barstools had been delivered, in boxes, and they were MAILED to us. I was very unhappy about this mix-up and wrote an email to Ikea to express my dissatisfaction. However, all they wrote back to me was that it doesn't work that way. They didn't even apologize or show any concern about what happened to me. It was ridiculous!

Then, I opened the barstools and put one together. I had my 84-year-old mother sit in it, and it collapsed halfway! It had nothing to do with me putting it together. It was the stool itself! So, I called Ikea and waited for 45 minutes for someone to get on the line. They told me that they were very busy because their catalogue just came out, so I had to wait. I don't think that's a good excuse to be rude to your customers and make them wait for so long. When the person finally got on the phone, they told me that I had to pay $50-some to have the barstools picked up. I told them that I shouldn't have to pay for damaged items, but they said that I had to have a picture to email them right then and there for them to approve before they would pick up the barstools. They would just replace them with new ones, but I didn't trust the quality of them. Why would I want new ones? I wanted them returned because they were crap, and I shouldn't have to pay for them!

The person on the phone refused to set up a pickup date until I could email them something to judge. I told them to just set up the pickup date because I didn't want to call back and wait another 45 minutes just to get the shaft again. I told them I would pay the $50-some and then take it up with them later. They gave me another number that I had to call to pay the money, and then, and only then, would they pick up the junk that they sold me. I called the number and had to go through three different cashiers because they couldn't get their $#*! together. Finally, when I was able to pay one of them, they told me that the delivery/pickup people would call me in a few days to set up the pickup! What the heck?

All these hoops that Ikea makes me jump through because of their crappy customer service and products are obviously from their overly high opinion of themselves. There are so many other choices out there for furniture, and so many companies out there who want people's business. That's where I'm headed, and I'm taking anyone and everyone who will listen and hear about this cluster with me!

I have to say, my experience with IKEA has been quite frustrating. The checkout process is a nightmare, as I often find that items I want to purchase cannot be ordered. It's incredibly aggravating that I have to order more merchandise than I need just to get a few small items. And to make matters worse, it seems like only the affluent, white neighborhoods have all the items in stock.

It's also concerning that IKEA doesn't seem to have stores in black and brown neighborhoods, and they don't seem to ship many items to those areas either. It feels like a form of racism, as if they don't want to invest in neighborhoods that don't fit their target shopper demographic.

I wish IKEA would stop wasting my time by showing me items I can't buy on their website. And if an item is low in stock at my closest store, why can't they ship it to me from another store? It's frustrating that some stores always seem to have everything in stock while others are always sold out. It feels like they're catering more to rich, white shoppers than to the diverse range of customers they claim to serve.

I also think there should be a limit on how many of a certain item people can buy. It's not fair that some people go to IKEA and buy up all the stock of small items just to resell them on Amazon and eBay at inflated prices. And it's not fair that some stores always seem to be out of stock while others have plenty.

Overall, I think IKEA needs to do better. They need to make sure all items on their website are available for purchase, regardless of how much merchandise a customer wants to buy. They need to stock their stores more evenly, so that all customers have access to the same items. And they need to address the racial disparities in their store locations and shipping practices.

I recently had an experience with IKEA that left me feeling extremely disappointed. I placed an order for a $200 gift card for my nephew on December 19th at around 7pm. To my surprise, I received an additional $30 in gift cards as part of their promotion. Excited to use the gift cards, my family and I searched online for the perfect item to purchase for my nephew. We found something we thought he would love and placed the order at around 8:30pm.

Shortly after, I received an email notifying me of the scheduled time slot for pick up. Unfortunately, the time slot assigned to us did not work with our schedule. Despite this, we decided to make the trip to the store in Grand Prairie, hoping to pick up our order anyway.

Upon arrival, we were told by an employee that our order was not ready and that they were short-handed. Frustrated, I decided to help out by grabbing the items myself and taking them to the customer returns desk. However, I was then told that we could not use the items we brought to complete our online request and that we would have to cancel the order and make a new purchase through the normal checkout process.

After going back and forth with the employee and the manager, we were told that this was just their policy and that they were not willing to work with customers. I was extremely disappointed with the poor customer service and the lazy attitude of the staff. I saw many employees standing around doing nothing, talking to each other, or playing on their phones while I was navigating the store.

Overall, I was left feeling frustrated and disappointed with my experience at IKEA. I would not recommend shopping there and will not be purchasing any new or pre-used IKEA products in the future. I have already processed a request to cancel the $200 gift card for my nephew and am ready to dispute it with my credit card company.

I hope that someone at IKEA reads this review and takes action to improve their customer service policies. It is unacceptable to train staff to lie to customers and to prioritize their own schedule over the needs of the customer. I urge IKEA to take a closer look at their policies and make changes to prevent future negative experiences for their customers.

I've been a fan of IKEA since I was a kid and always looked forward to visiting their store. However, I must say that their online shopping experience is not up to par and is hurting their company image.

The availability of their products is terrible. If you want to build something with multiple parts, you'll often find that some parts are not available for delivery, not available in store, or not available for pick up (which costs money, by the way). Then you have to wait. The stock counter is inaccurate for stores too. You're never told items are not available to ship until you're checking out. I had to abandon my cart multiple times because of this and there's no reason why they do this other than to inconvenience you.

It takes ages for them to restock. Sometimes they restock and realize they're wrong, so they cancel orders. I waited 3 months for cabinet doors and 5 months (and counting) for curtains! My entire apartment was a huge mess because I had unfinished furniture and it took forever to resolve. Shipping isn't free, and return shipping isn't free either; I tolerated this.

I had okay experiences ordering online until a month ago. They delivered my items and stacked all the items on top of each other outside my door. They stacked cushion covers, cups, and packs of bedsheets as if you just shopped at their store and dropped it on your door. At least bag some of the smaller things? The white cushion cover ended up getting dirty outside with boot prints.

They sent me a damaged BESTA TV unit even though the shipping and packaging box was totally fine on the outside, which means they didn't quality control the item properly. Then they sent me curtain hooks that were supposed to be a pack of 24, but some packs had only 12, and some had broken/usable parts. A curtain rod was missing parts too. I contacted IKEA support, and they told me they would replace the TV stand, okay great! But the delivery date was pushed FOUR TIMES. Each time I had to take a day off, and I complained, they kept assuring me the delivery date is accurate for the "next time." Four dates passed, and I eventually got fed up and asked them to cancel the replacement. They refunded me for the TV stand but not the shipping, and the agent told me to just reorder and get a refund for the shipping costs. I contacted again to get the shipping reimbursed, and the agent didn't know what the hell she was talking about. Eventually, they refunded me for the curtain hooks only, so I had to spend and reorder and pay for shipping again. Then again for other missing parts that weren't included when they should've been. Nobody is reimbursing me for this wasted time for lying delivery dates either.

The live chat agents are hit or miss. I was lucky to talk to one that was very kind and refunded me for the damaged BESTA unit, but the rest of them I got were so useless. They had no idea of the situation, no idea what's going on, and would get passive-aggressive because they think I'm overreacting. If you want to shop with IKEA, just go to their store unless you're far away and super desperate. The headaches I had to go through just to make my online orders right weren't worth what I went through. To this day, I'm still waiting for RITVA curtains to come back in stock, so I have no curtains in my apartment. Then, I found out that the shipping company would hastily ship out paid orders, but they would purposely delay replacement orders because they don't make money from them. The BESTA I paid for after reordering came within 3 days, while the replacement that I was promised was delayed for almost a month. Don't waste your time with a replacement with IKEA. Get a refund with them and move on. Overall, this was so much stress, wasted time, and my apartment was a mess for months because of their errors.

After going through all that, I finally called IKEA, and they said they would offer me a gift card for the shipping charges within 24-48 hours. A week passed, and I don't see this digital gift card on my account or my email. I called IKEA again and waited 20 mins for an agent. She transferred me, and then an error came up telling me the transfer failed, so I got hung up on. I'm never ordering from IKEA online ever again, and I'm ready to dispute with my CC company to get this refund back.

I recently had a terrible experience with IKEA and their PS LO?VA?S Two-seat sofa-bed. I purchased this sofa bed for occasional use in my nursery, but shortly after purchase, it developed a creaking fault that made it impossible to sleep on. I even had to sleep on the floor to avoid waking my child due to the faulty bed.

I contacted IKEA and they instructed Ecomaster to inspect the sofa bed. The inspection concluded that the bed had a manufacturing fault, and we exchanged the sofa bed for a new one. However, it didn't take long for the new bed to develop the same creaking issue.

Ikea instructed Ecomaster again, who confirmed on several occasions during the inspection that the sofa bed was faulty. However, to my surprise, Ecomaster produced a flawed report stating that the horrendous noise was "normal" and that we supposedly used the sofa bed as a bed all the time, which was not true.

I urged IKEA to lodge a complaint with Ecomaster, but they referred me back to Ecomaster, who in turn referred me back to IKEA. It was a frustrating back-and-forth, and I felt like IKEA was ignoring my complaints.

I even asked if IKEA would reimburse me for the faulty bed if I instructed an independent furniture expert to inspect it, but they only agreed to reimburse me if the report challenged the second report and IKEA decided to support it.

An independent third report confirmed that the creaking was a manufacturing fault, but IKEA still stood by the flawed second report. They claimed that the sofa bed was designed to be used as a sofa as well as a bed, and therefore, it was out of the 12-month manufacture guarantee period. However, the Statutory Limitation Act provides protection up to six years against faulty goods.

I was disappointed with IKEA's unprofessional and incompetent customer service. I cannot use my spare room due to the faulty bed, and I will be wasting more time on court proceedings. It's a shame that IKEA's reputation is lacking, considering the reviews.

In conclusion, I would not recommend IKEA based on my experience with their faulty sofa bed and poor customer service.

So, I gotta tell ya, my experience with IKEA has been a real doozy. I tried to place an order about 5 months ago, but the computer program was all wonky and the availability kept changing. I finally called customer service, but it took over 30 minutes to get through and then the rep couldn't even get me the items I wanted. I kept trying for 2 months until the items finally showed as available for delivery. I placed a $1,700 order and scheduled delivery for 12 days later. The delivery company was supposed to keep me updated, but I had to take off work and wait all day for the delivery, which never came. I had to call the freight company and they told me to wait until 9pm, but still no delivery. I took another day off and still no delivery. I spent hours on the phone with both IKEA and the freight company, but they just kept blaming each other. Finally, IKEA admitted it was their fault and they didn't have the items after all. The reps were not helpful at all and just kept trying to get me to cancel the order. It's been 1.5 months since the original delivery date and I still haven't received anything or any updates. IKEA has been the worst online shopping experience I've ever had and their reps are not helpful at all.

I'm so happy to share my experience with Ikea. I've been a loyal customer for over a decade and recently purchased a kitchen from the franchise in Bulgaria. Let me tell you, it was quite the adventure!

I patiently waited 30 days for the first available date to order my dream kitchen. However, my excitement quickly turned to disappointment when I was told that the doors for the design I created on the online tool were discontinued, despite still being advertised on the site. The employee created a new design for me, but I had to wait another 30 days to order it.

After 60 days of living with two toddlers and no kitchen, I finally made it to the store with a sense of relief. Unfortunately, the new design used doors that were not currently available, and no one could tell me when they would be. However, I lucked out and found the discontinued doors in-store, although a few other pieces were missing.

Life went on without a kitchen, but my kids were quite thrilled by the situation. However, my medical insurance wasn't as comprehensive as I thought. As the 60-day return guarantee approached, I started getting nervous. I called customer service for a probable delivery date, but no one could give me an answer.

Finally, after two weeks, I received a notification to collect my order. I was ecstatic, but when I arrived at the store, I was told that my order wasn't there. Another week went by, and I received another notification, but once again, my order wasn't there. I was starting to lose hope.

After a few more notifications, I decided to check the online store and found that the items were available. I went to the store, but my order was still missing, and the items in the online store weren't actually available. I was depressed and decided to do some shopping therapy, but it didn't help.

I considered dismantling the kitchen and returning it to the store, but as a sustainability activist, I couldn't bear the thought of wasting so much material. I decided to be patient and call customer service once a week for updates.

Finally, I received a call from customer service, but it wasn't good news. They had forgotten to close my order, and I was still missing some items. The lady on the phone was sympathetic and promised to fix everything, but it took another week for me to receive my items.

When I called customer service again, they told me that they had 10 of the items I needed in-store, but when I arrived, they didn't have them. I asked to speak to a manager, but the lady who came over wasn't very friendly. She told me that they couldn't guarantee a delivery and that other people were waiting. I was frustrated with the lack of customer service.

In the end, shopping therapy didn't help, and I needed professional help for my nervous breakdown. It turns out that my medical insurance doesn't cover "nervous breakdown after shopping in Ikea." Despite all the frustration, I'm still a loyal customer, but I hope that Ikea can improve their customer service in the future.