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CB Furniture Stores IKEA
IKEA

IKEA review: Never order online or for delivery

C
Author of the review
7:28 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am unbelievably disappointed in IKEA. I have been kicked back and forth between IKEA and a third-party delivery company, and I’ve gotten the runaround from both IKEA and RXO about my delivery. RXO is the delivery partner for IKEA. They canceled the second half of our delivery and said that we need to reschedule with RXO.

I called and waited on hold for 30 minutes. RXO said that IKEA needs to approve the reschedule date, but IKEA said there was already a confirmed date for redelivery. I did not receive a confirmation from RXO, so I called them again. They said, “No, it’s not scheduled, and IKEA needs to schedule it.” I couldn’t make this up if I tried.

I said I would like to cancel the rest of the order and reorder so I can pick it up in person. Apparently, I’m not allowed to partially cancel an order. I am trying to pick up the order from the RXO warehouse, so IKEA said to email RXO to arrange it. RXO said they need written approval from IKEA. IKEA is saying they can’t provide written approval. What a cluster!

I would rather not be this upset about the back and forth and the nearly four hours I’ve spent over the past week trying to resolve this. If IKEA is going to partner with a company for delivery, they should make sure that it’s not a nightmare for their customers to deal with. This is completely unacceptable.

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
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    50%
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    Russia
    800 4532
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    100%
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    UAE
    +31 900 235 4532
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    Netherlands
    +1 (888) 888-4532
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    United States
    +1 (866) 866-4532
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    Canada
    +44 203 645 0015
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    United Kingdom
    +61 280 206 641
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    Australia
    +43 800 081 100
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    100%
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    Austria
    +32 27 191 922
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    100%
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    Belgium
    +45 70 150 909
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    Denmark
    +358 934 829 400
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    100%
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    Finland
    +33 969 362 006
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    100%
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    France
    +49 61 929 399 999
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    100%
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    Germany
    +353 15 413 300
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    100%
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    Ireland
    +39 278 629 900
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    Italy
    +47 91 502 340
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    Norway
    +48 222 750 000
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    100%
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    Poland
    +351 800 203 020
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    Portugal
    +34 900 400 922
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    Spain
    +46 775 700 500
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    Sweden
    +41 848 801 100
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    Switzerland
    +86 400 800 2345
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    China
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    Saudi Arabia
    +65 67 866 868
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    Singapore
    +82 16 704 532
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    South Korea
    +886 412 8869
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    Taiwan
    +66 27 087 999
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    Thailand
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
    More phone numbers
  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2025
  7. View all IKEA contacts
IKEA Category
IKEA is ranked 1 among 358 companies in the Furniture Stores category
#01 IKEA IKEA #02 Wayfair Wayfair #03 Joss & Main Joss & Main #04 Argos Argos #05 Houzz Houzz
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