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I am unbelievably disappointed in IKEA. I have been kicked back and forth between IKEA and a third-party delivery company, and I’ve gotten the runaround from both IKEA and RXO about my delivery. RXO is the delivery partner for IKEA. They canceled the second half of our delivery and said that we need to reschedule with RXO.
I called and waited on hold for 30 minutes. RXO said that IKEA needs to approve the reschedule date, but IKEA said there was already a confirmed date for redelivery. I did not receive a confirmation from RXO, so I called them again. They said, “No, it’s not scheduled, and IKEA needs to schedule it.” I couldn’t make this up if I tried.
I said I would like to cancel the rest of the order and reorder so I can pick it up in person. Apparently, I’m not allowed to partially cancel an order. I am trying to pick up the order from the RXO warehouse, so IKEA said to email RXO to arrange it. RXO said they need written approval from IKEA. IKEA is saying they can’t provide written approval. What a cluster!
I would rather not be this upset about the back and forth and the nearly four hours I’ve spent over the past week trying to resolve this. If IKEA is going to partner with a company for delivery, they should make sure that it’s not a nightmare for their customers to deal with. This is completely unacceptable.
