SUBMIT A COMPLAINT

IHOP Restaurants Customer Service

1
Complaints718
Pending0
Resolved1

IHOP Restaurants LLC

450 North Brand Boulevard
Glendale
Pennsylvania
United States - 91203

Customer Support Phone Numbers

Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
SatClosed
SunClosed
Plus

IHOP Restaurants Complaints & Reviews

IHOP Restaurants / Food

We
Apr 18, 2019

The IHOP in Rosenberg, Texas has been complained on thoroughly on social media since they opened the doors late last year. We decided to take our chances and try it this morning, and well, everybody was correct. Ive eaten at IHOP restaurants most all my life and this was by far the worst...

IHOP Restaurants / I was kicked out for refusing to take food that was cold

Mi
Apr 13, 2019

I placed my online order at 9:02 am on 4/13. Order would be ready at about 9:17. I got there on time and my food wasnt ready, no big deal but after 30 MORE minutes I just wanted a refund and leave. The manager finally came out and tried to tell me i had been ready but the hostess wa...

IHOP Restaurants / manager at ihop restaurant

St
Apr 4, 2019

This complaint is in regards to Keith Wilson I've worked there for almost a year and he doesn't work too well with me he's a very ignorant man I do the best I can to stay professional and polite not many workers take his disrespect easy he's very hard to work with. I don't know if I will...

IHOP Restaurants / service

Ja
Apr 1, 2019

I am writing in regards to our service on 3-31-19. I am not one to complain but the service was not very good. I understand there were new employees working but it took 20 minutes to get our drinks and there was no ice because they stated they were out and had to get some, and order our...

IHOP Restaurants / customer service and order was totally messed up

Me
Feb 28, 2019

I called to place an order for pick up and asked for a bacon cheeseburger with only a slice of onion. The waitress said you only want a sclice of onion in your bun. I replied with I would also like to have the burger, bacon and cheese in the bun with the onion. I was picking this up for my...

IHOP Restaurants / food/service

Ar
Feb 26, 2019

Last night (Feb.25, 2019) my family and I went to IHOP on Crestwood Blvd the waitress had a don't care attitude. She wasn't rude but she seemed like she didn't want to be at work and the food was horrible. The burger I ordered was raw in the middle, the Spicy Poblano...

IHOP Restaurants / customer service

Da
Feb 3, 2019

Erica and Crystal from parkway attacked verbally after I just asked a question regarding the seating arrangement at the store. The manager on duty was incompetent and allowed his team to disrespect their customers. I have not been disrespected like this at any store and what hurts is that...

IHOP Restaurants / a manager

Ke
Jan 26, 2019

Hi I was in here on jan.26 @8:30 pm tonight and I enjoyed my service and waiter but I just couldn't just sit here and not report this issue see I come in here all the time and I order the same thing everytime but this particular manager is always treating the servers wrong talking to them...

IHOP Restaurants / service

Jo
Jan 24, 2019

The waitress set us at our table never came back we set there for 15 minutes then I said to my boyfriend let's get out of here he said no we've been sitting here let me go up and see where I was server is well he went up and the guy said I will be right with you another 5 minutes no one...

IHOP Restaurant - New Orleans, LA 70118 *New Location / food was served cold after a very long wait time / pancakes were not completely cooked

Pa
Jan 14, 2019

This occurred on Jan. 13, 2019, the server failed to bring my complete order. When she finally did, the pancakes were not cooked all the way. When I complained to the expeditor, she just walked away. I paid the total bill requested to see the manager. After waiting 15 or more minutes I...

IHOP Restaurants / 3 meals

St
Jan 12, 2019

We walked in we're standing there for five minutes before somebody even sat us once they said as we sat there for 15 minutes and somebody came over and asked if we have been helped it was not his table his name was morally. He was very helpful took our order they had him run out to do...

IHOP Restaurants / earl manager

La
Jan 11, 2019

My name is Laura I worked at the location on haroer rd wv I was belittled by the manager earl in front of guests and employes I have been done like this for months abd nobody wants to step up but I am I have 4 kids and need my job and I will not be satifised until something is done u shouldn't dreed going to work cause ur scared what someone will do

IHOP Restaurants / pancakes potatoes

Ca
Jan 9, 2019

I was at a ihop 4691 park blvd pinellas park fl on dec 17, 2018 order potatoes pancakes that was on the menu usually they used serviced with sour cream and applesauce these were not so I order sour cream to go with them they were not potatoe pancakes and were thing I ever had orders they...

IHOP Restaurants Renton WA / constant harassment from manager

Aa
Jan 8, 2019

The Asst. Manager told me to "Shut the Fuck up"! Then tried to write me up for nothing!!! When I refused to sign it, he suspended me for a week!! How do I go from no write ups to a one week suspension? Please help!! I have done nothing wrong to be written up! & certainly nothing to be...

IHOP Restaurants / very poor customer service

Ke
Jan 2, 2019

So my kids and I decided that we wanted ihop once we left church on December 31, around 8:30pm. We drive to the Smyrna location location on Team Blvd. The lights were on, shades was up. My daughter get out her car to go in first to make sure they were open. As I pulled up I said, are they...

IHOP Restaurants / food

Lo
Jan 1, 2019

My husband and i went to the ihop on i-40 and ross osage tonight(jan 1 2019) and very disappointed my biggest complaint is the side salad, omg i was ashame all the money the company makes u cant afford to give the customers a good salad, with more than just romain lettuce, 2 slices of...

IHOP Restaurants / employers

Ja
Dec 30, 2018

The ihop on University Parkway in winston salem are very rude and disrespectful to some of the employees. While other servers are fussing an cussing they only fuss and bicker with certain individual about their job performance and not focus on anyone else. The GM told me she had to keep an...

IHOP Restaurants / very bad manager

Ha
Dec 28, 2018

This manager chelby of liberal Kansas Ihop isn't Doing his job the right way and is coming to work drunk and leaving work to go next door to Applebee's to drink then coming back drunk. Chelby the manager also is very rude and mean to customers and the employees. He will stand there with a...

IHOP Restaurants / customer service food code

Sc
Dec 27, 2018

I am a Food Inspector for the federal Government, and we have about 14 Dining Facility on the military Base. I inspect food codes, and sanitation. I took my wife to one of your location after we return from a late flight at 1200am on 12/26/2018 at: IHOP CULEBRA RD 10622 Culebra Rd San Antonio...

IHOP Restaurants / staff member at ihop and experience

Ja
Dec 25, 2018

Im going to send you my facebook post which makes tonights visit quite comical when in fact it wasnt. But i dont like negativity on my page nor the others it will go on. This post is nothing compared to all that occured tonight. Christmas... No one wants to be at work but your customer...

IHOP Restaurants / billing and web hosting

Ry
Dec 25, 2018

Hou charged me for an order that i never placed. Your website kept giving me error messages while running extremely slow and it kept duplicating every item i added to my cart. I ended up having to close the website browser and placing my order as guest instead of logging in. I finally got...

IHOP Milwaukee, Wisconsin / food

Sa
Dec 24, 2018

My family and I came for the grinch pancakes. When ordering the waitress said they were out of the green whip cream. I said ok and was happy I was still getting green pancakes. 15 min later my waitress comes back to tell me I have to order something else due to the fact they ran out of...

IHOP Restaurants / service

Sn
Dec 22, 2018

Ordered online..See Receipt.. On the way to pick up the order the when I received a phone call saying the store was closing due to No Manager or Cook was at the store. I asked was my order canceled because I already had paid online. The person I spoke with said they couldn't do it. I...

IHOP Restaurants / grinch advertised special

An
Dec 19, 2018

I recently visited the Ihop in Stuart, FL on Rt 1. I was visiting my grandchildren from out of state and we were having a "Grinch Day." After leaving the Grinch movie we headed to Ihop for a Grinch meal. The kids were very excited as they had seen many advertisements on TV and the poster...

779 IHOP Restaurants. Madison in Murrieta CA / poor management

Ar
Dec 16, 2018

I was working there only for two weeks the GM was always very mean and always with bad attitude . I give my two weeks notice but I want to report this I Hop to the labor department because I had to work on my brake always because I was the only server in the afternoon . She make me take a...

IHOP Restaurants / customer service and food

Fa
Dec 16, 2018

We visited the IHOP in Manchester, CT yesterday at about 5:30pm with our grand daughter. We arrived and were seats in a few minutes. There were only about 7 or 8 tables occupied. After ordering our basic meals, it took about 30 minutes to get our soup and salad appetizers. By that time I...

Longview Texas IHOP / sexual harassment

1n
Dec 12, 2018

Sexual harassment is something that needs to be taken seriously. The Longview Texas IHOP has a problem with this. There have been numerous reports and the manager is aware. There are witnesses to these actions. The manager has aloud the people involved to continue to work the same shift...

IHOP Restaurants / cold food and bad management

Ke
Dec 11, 2018

I visited this location on saturday dec 8th. So first off my waitress acted like she didnt want to be there. She barely paid any attention to myself and my husband. Then we get our food and i ask for a side of honey mustard and she comes back with a little black container that had about a...

IHOP Restaurants / food order

Ci
Dec 9, 2018

IHOP store#3105, I ordered the whoville french toast combo, item was no longer available. However, no one bothered to inform of this, the cooked instead took it upon themself to substitute my order without notice or permission. No my ticket was not adjusted. Very dissatisfied with...

IHOP Restaurants / hostess

Pa
Dec 8, 2018

My wife, Darlene, and I went to the Erie, PA, IHOP location on Peach St, yesterday, Dec 7, 2018, about 1100. The hostess, I do not know her name, seated us. As my wife has Celiacs, and other food allergies. She has to be very careful what she eats and how it is prepared. We have eaten at...

IHOP Restaurants / service and possible fraud scheme

Nu
Dec 6, 2018

My boyfriend and I went to the Northridge IHOP on Tampa and Nordhoff. Our purchase was A cup of soup 3.99 Stack of 5 pancakes 8.99 1 crepe dessert. 4.99 2 cups of coffee. 7.18 25.15 x 9.75% tax = 2.45 27.60 Explain why we received a receipt with sandwiches, iced tea, lemonade and other...

IHOP Restaurants / iced mocha and service

De
Dec 5, 2018

I was served an iced mocha from IHOP in Springfield Ohio. A dark liquid had settled on the bottom of the glass while the rest of the drink looked like a mocha. After tasting it I realised I was served a spoiled milk drink. I am very unhappy that the correct action was not taken to prevent...

IHOP Restaurants / service

Ra
Dec 3, 2018

On 12/3/18 at 7:00 pm my husband and I were at Ihop in Alexandria Louisiana. When we walked in no one acknowledge us. One girl stood up looked at us turned and spoke to another girl said something to her and the seco s girl said I don't know and went back to doing what she was doing...

IHOP Restaurants / grench pancakes and hot chocolate

Ke
Dec 3, 2018

I went on Dec 1 to get the grench pancakes and hot choc and was served reg pancakes and red hotchoclate my 3 kids was so upset they was sopose to have breakfeast with Santa and he never came to our side he stayed over on the right the hole time. The only reason we went was to have French...

IHOP Restaurants / store #4454

So
Dec 3, 2018

I placed an to go order around 7:26AM and no was there around that time (no other customers); only people that have ordered and eating. After placing my order I left and went to the store. I came back around 7:40 stood there while my order sat on the counter until 8:05. A worker stated...

IHOP Restaurants / I am complaining about glass in my pancakes

Do
Dec 2, 2018

On 12/1/2018, Walter James and myself (Donevette Evans), went to IHOP, on 2430 173rd St, Lansing, IL 60438, about 5:30 PM, at 5:55 pm when Walter James was eating his pancakes a trick piece of glass was in between his teeth. I took a video of it and then I got the Manager, when she came...

IHOP Restaurants / ihop #1497

Fr
Nov 30, 2018

On Thanksgiving night while Black Friday shopping, my family (party of 4) entered into IHOP around midnight. There were quite a few people waiting, which is to be expected; however, those people began talking and then other people came around the corner after hearing the conversation...

IHOP Restaurants / call in orders & customer service

Le
Nov 29, 2018

I just recently called your restaurant on Durand ave Racine Wi to place an order I was told I couldn't substitute the pancakes for the hash browns so I politely asked for a manager and was told no manager was on duty i asked for the males name that I spoke too and he told me to come in and...

IHOP Restaurants / burnt food, messed up order, nobody on the floor

Je
Nov 28, 2018

On November 28th 2018 around 3:30-4:00pm, me, my fiance and son went to the IHOP at 2000 W. Northern. It was slow not many other customers. We got our drinks and ordered our meals. They were out of half of what we wanted but that's besides the point. My fiance ordered a 14$ plate. They...

IHOP Restaurant Henderson NV (Pebble and Eastern Rd) / sexual harassment at work

Pa
Nov 28, 2018

Managers at this franchise use female server as a lovers to promise more hours and better schedules, Store Manager Darvin Morales maintein sexual relationships whit an employee even his married, as a result of this relationship she get pregnant and have to have an abortion. He's no...