Hyundai
reviews and complaints

In 2012 I bought a brand new Hyundai IX 35. A few days after the purchase I noticed a problem when the vehicle had to go uphill even slightly. I reported this to Hyundai and after much to and fro of emails the vehicle was finally booked in to have the problem attended to.

This past month I had a new problem with my Hyundai.

I have always been very particular about the manner in which I care for my vehicle. Always checking the tyre pressure, oil and water, when filling up with petrol.

My vehicle has a full service history and after 9 years of driving, I only have about 86 000km on the clock.

A few weeks ago my husband, I and another couple was on our way to Hermanus.
Just as we came over the Houwhoek pass the oil light came on and then off again. The vehicle had done this on one previous occasion, a couple of days previously, and I immediately went to the service station, where I was told that there was sufficient oil in the car and that everything appeared well.

So when the light came on and off again we continue on our way, while expressing the need to consult Hyundai in this regard in the near future.

Just as we came into Hawston we heard a slight sound from under the bonnet of the vehicle and decided to stop immediately.
My husband and his friend peered under the bonnet of the vehicle, to see whether they could see anything, but everything appeared ok. On trying to restart the vehicle though it would not start.

I therefor contacted my insurance emergency number and had the vehicle transported on a flat bed truck to a holding place.
I had to pay and arrange for ourselves to to be transported back to Cape Town, as well as the vehicle too, for the following day.

We consulted a Hyundai mechanic and was told that the 2010 and 2012 Hyundai IX35 had this problem, with the oil filter, and that this problem had been encountered several times.

My husband therefore contacted the Hyundai service provider telephonically and was told to please email their head office in this regard.

Needless to say we have currently had no response from Hyundai and I am very unhappy with this lack of service provision.

The number where Hyundai was contacted is [protected] and the email address provided is [protected]@hyundai.co.za

Purchased a 2022 was not given loaner, car is dangerous to drive a lemon with no assistance from the dealer I purchased it from or lee hyundai was told the vehicle is mine now hyundai have a 3 day retun policy I can trade if I wish, so I went to trade on 25 august an was told I would loss 5800 offerd me 24, 000 for my vehicle with 85 miles on it. I need immediate assistance from some one at th top of hyundai chain..

On 8/19/21Iwas leaving the Vet office when I notice my car was getting really warm inside...now when I left work to go to the Vet the car was blowing cool air.
So when I was on my way home from the vet office, I realized it was getting warm inside my car so I start checking the vents to make sure they were still open and something told me to look down at the gauges for the cooling and the needle was rising so I stopped and let it cool off. I got it towed to Tysinger on Friday and they stated it was the Thermostat...when Tysinger contacted the warranty company they asked did the check engine light come on...no the check engine it didn't come on, that is why I feel like there is a defect somewhere...
Also I only have 34, 000 miles on this 2016 Hyundai Sonata..I just don't understand why this thermostat went out...this soon.

I use to own a 1999 Hyundai Elantra for years my thermostat went out on this car after having over 100, 000 miles on it..this is normal but 34, 000 miles ...I don't understand
Right now Tysinger has my vehicle and it's going to cost me $583 for the repairs made to my car. The thermostat is $47 and it's covered under the warranty but not the Labor. I feel that the thermostat should be a recall situation and i should not have to pay for this... Again there is no reason a thermostat has gone bad in a car with just 34, 000 miles on it

i recently went to get free oil change that is really not free if you wait the 10000 miles between changes technician when i arrived said car to dirty to drive to bay . wah! since when mechanics have trouble driving car to bay to get oil change really . i called customer service ocourse they agreed with me but will they do anything. I have never had much luck with customer service either but i am gonna log the stupidty of this everywhere i can

Good day

My name is Nina Reis

I have a Veloster GDI 1.6 automatic reg cn09gwgp

All my car services has been done in Midrand.

in the last two years i feel that the service leaves are appalling

The last severe was done in 16th April 2021, at the end of April i took a trip to Nelspruit, my car was very sluggish and over reeving. Before came back back to Centurion, I filed up the car and asked that my oil be checked. the attendant came back to show me my car had no oil, (note the car was cold when the oil got checked) I had to put 2 tin of oil in my car. (but i had just done a maigre service)

June i was booked off for a month due to covid, could travel anywhere, therefore didn't use my car.

In July I notice that the car had not been set (computer box) BECASUE my oil show up very low.
The car started coming up with an error message as well.

Icalled Hyundai for assistance and they told me to drive the car through. I becasue i complaint they took a lokt at the car and did the rest of my computer what they should have done in April.
I was then told that i had a clutch problem. i was told that i could still drive my car but it would get worse.

over the weekend I when to Linmeyer where i got stuck with my car. My partner manage to drive the car to Hyundai The Glen, they took at car in and took me it was they clutch, they sent me a quote, and said that i would have to put a deposit down. (which i did R20, 000.00
They told me that it would take 3 working day, deposit was paid and at the end of day 3 the remain money was also transferred.

It's now two weeks later, I still don't have my car...

I called yesterday to find out when the car will be ready, and was told that there is a part missing and they will have to place an order and it will take 21day.

NOTE that I had to rent a car and over and above, having to carry all the cost of my car, I also have to carry the cost of a car hire. which at this stage i cant afford it any more.

As the agent of Hyundai surly, you should have part in South Africa.

TO TOP THE ALL MY ISSUES, I WAS TOLD, THAT THIS PART WILL TAKE 21DAYS TO GET HERE.
TO TOP ALL THIS I WAS ALSO TOLD THAT IT WILL BE AN ADDTIONAL 26K,
THEY WAS I NOT NOTIFIED OF THIS IN THE FIRST PLACE...

Can Hyundai please assist me with a car until my car problems are resolved.

my cell number is [protected]

I puchased a preowned 2015. I was so happy and pleased. I am a recent widow so it was important to me to have regular maintance performed. I never had any issues and to my surprise I was diagnosed with as bad engine rod. I immediatley contact the dealership where I purchsed the vehicle in Richmond Va, spoke to a very rude service manager (woman) I called the [protected] number and spoke with a woman who was polite and helpful. My daughter called another Hyundai dealer in Petersburg and was told the first available appointment was in Set. I had the vehicle diagnosed by a local mechanic. I understand the warranty is out of date. I was looking for a little help from Hyundai. I purchased this vehicle because family members owned Hyundais. an Santa Fee.
I have since been to a Honda dealership.
I am very disappointed and will never own or recommend a Hyundai to anyone. Geraldine Taylor 3230 Stone Manor Cir Chester Va 23831
VIN Km8JT3AFUFUZ7610

Good day

My name is Cecilia Mammisi Makosholo, I bought a 2020 Hyundai Tucson 2.0 Premium A/T (brand new) in January 2020 at Hyundai Makhado (Louis Trichardt). Towards the end of April 2021 I started experiencing problems with my car, it wouldn't start, i kept trying to start it with no luck, i was so frustrated i didn't know what to do. I left the car parked for a few more minutes before i tried again and it eventually started. I called the dealership where i bought it and we made a booking for me to take the car in.
On the 4th May 2021 i took the car to the dealership, they checked it and said they see nothing wrong with the car but they would need to charge the car battery (I couldn't understand how the battery needed to be charged when i just had this car slightly over a year and i bought it brand new). It happened again, about 2/3 times and i called the dealership, we made another booking for the 6th July 2021. the car was checked and once more they told me that they saw nothing wrong with the car.
This problem never stopped, it keeps happening from time to time and its getting worse because now it switches off even when I am driving, i can not drive long distance because of this issue, it has left me stranded on the road before and i had to wait 30 minutes on the side of the road, feeling very unsafe.
I have been complaining but my complain hasn't been resolved, today is the 8th August 2021 and the same problem occurred again yesterday, i feel like they haven't done their best to find what the problem could be with my car. May you kindly assist me as this is getting very dangerous? our roads are very busy and we have a lot of fast moving cars, what happens if I am not so lucky the next time it happens? the car stops and the is a fast moving car behind me?
this is very urgent and i really need your help, i can be contacted at any time on [protected] alternatively [protected], my email address is [protected]@gmail.com

I recently purchased a used vehicle from Hyundai PMB in South Africa. I have been sending emails and complaining about the matter and no one has responded. The vehicle is noisy and when it was assessed, it was found to be showing signs of third party repairs. I have emailed them and they are not responding to my emails. The email below was sent to them and got no response

My name is Mveli Yenge and I purchased a VW Polo Comfortline from the dealership on the 28th of May 2021. Upon purchasing the vehicle, I was met with multiple challenges like including a worn out spare tyre that put my livelihood at risk. I kept complaining about a faulty left mirror and a noise coming from the engine at start up. I was informed by the salesman that I am overreacting and I worry too much. The vehicle had previously been taken to VW Barons for a vibration at speeds and the faulty mirror. When I took the car in, I was advised that the mirror and engine noise was not mentioned during the booking and would need to do another booking at my own expense.

I later called in complaining about the above mentioned spare tyre and was astonished by how the matter was downplayed. I made a booking at Barons in Durban for the noise issue to be assessed. On the day the vehicle was due to be dropped off, there were protests and looting and I had to reschedule. After the protest, arrangements were made for the vehicle to be taken in and assessed, this was on the 29th July 2021 under booking reference 40697. Upon assessment, I was called and informed that the vehicle had been resprayed and the mirror area was also resprayed. In disbelief, I went to Barons in Bluff and asked for the manager to accompany me and get comprehensive feedback from the technician who was assessing the vehicle.

Accompanied by the manager, the technician showed the areas that were resprayed. The left side of the car was confirmed to have been resprayed and I have never been told that the car was in an accident. The technician later revealed to me that the front left fender paint seal was broken and revealed that it was removed. He further revealed that the windscreen was a third party product and not a genuine VW windscreen. They later advised me that the evidence seen here is enough to void my vehicle warranty unless the necessary documentation would be submitted to prevent such. The party that replaced the parts and windscreen needs to submit proof that they are affiliated with VW. I was later told that I would need to pay an amount of approximately R 1 200 for a comprehensive report of the findings. I am using the car for work purposes and every time I have no car, it costs me money.

When I bought the vehicle, it had a warranty and refused to be driving a vehicle that has no warranty whilst the product sold to me was marketed as one with no previous accident damage. Please assist with supplying me with all the documents that I signed when I took the car, the inspection report for the vehicle for my record keeping in your response to this email

Just like other reviews say, Hyundai Motor Finance likes to mail titles into the abyss after the loan is paid, with no tracking. I never received my title so I called about it to find out it was mailed to an outdated address, and they had gotten it returned and didn't tell me. So I gave a new correct address, but weeks later called back to find out they mailed it back to that same old address and got it returned again. So they mailed it a 3rd time, supposedly to my address, but still never received. So to fix this they then mailed an End of Lease form and told me the DMV will print a duplicate with that. I did receive that, somehow. I go to DMV with it, and they tell me I have to go out of state to Maryland 5 hours away to print, because it's a MD title and I'm in WV now. I call back Hyundai again to track down the actual title, and they tell me they don't know where it's at, they don't track it, and it's out of their hands once mailed. Long story short, my registration expires in 2 weeks and I need the title to make out of state transfer, so I guess I have to waste 10 hours of drive time to get it because Hyundai can't use the mail right. The car is great, the 0% finance deal was great, but if they can't even get the title to you then what's the point, DON'T USE THIS LENDER.

My 2015 Hyundai Elantra has been having engine issues since around 80,000 miles. Spark plug harness went bad twice, and after the first time my engine started burning oil. I couldn't even go 2, 000 miles without adding oil. I took it to Ciocca Hyundai in Quakertown, PA and they kind of blew me off saying nothing was wrong with my vehicle. Then, I was told by a different mechanic that there was no coolant in my car. I took it back to the dealership and they said "they say no visible leaks"... which they wouldn't if the engine was consuming it. Still had problems with vehicle that the dealership could never find. Smoking, losing oil... They recommended I changed my spark plugs. SO I had them do it. And the problem was still there. At 102,000 miles, my engine blew up. 2,000 miles over my warranty. Now, my car has been in the shop for over a month and I JUST heard from Hyundai. Because of the type of vehicle, there are no rebuilt engines for it. So the engine is $10, 000. Granted, they did say they would cover 90% of the bill, I have been trying to contact someone to set up some sort of payment plan for my part of the bill. First, I was told that I only had 21 days to accept the offer before the offer was taken off of the table. I made a claim with Hyundai on July 1st and was told someone would contact me within 10 days to go over my claim and have someone assist me. I just got off of the phone with a woman in customer service telling me that no one as been assigned to my case yet and that there was nothing anyone could do until then. I told her that I only had a certain amount of time, and she told me that I had better made a decision then. Stressing to her that I am a single mom that lost her job due to COVID, and that I couldn't get a loan through the bank because I have no income, she proceeded to tell me that usually someone just goes and gets a loan and that if I couldn't, she didn't know what to tell me. I have worked in Service in dealerships for years, and this NEVER would be happening with any other car company that I have ever worked with.

I had a car that was totaled out by my insurance due to a storm. Your company sent an incorrect balance for a letter of guarantee. (Your fault.) My company denied it and sent you the new evaluation. It took you guys two months and many many multiple attempts from my insurance and myself to get this done. Even after this was sent, I could not get anyone to help me. Customer service claims it was collections and collections would send me back to customer service. I would spend hours on the phone only to end up with no help at all or hung up on. This would be several different days these episodes happened. They were very rude and would hang up a lot. A supervisor informed me due to it being your company's fault not to make any payments until the check from my insurance was verified and processed. Then you guys would not give any kind of extension to allow the time to process after it was your screw up and your delaying that caused this issue. I have been a loyal customer who always paid my payments on time and never missed a single payment. Your customer service is the worst I have ever seen and I will be sure not use your company ever again and will be absolutely sure to let others know as well. Below is the detailed timeline of contact:

5/19/2021 My insurance sent you a request for a letter of guarantee.
5/19/2021 HMF sent the letter of guarantee. The amount was incorrect.
6/2/2021 My insurance received the letter of guarantee with the incorrect amount and denied it.
6/7/2021 My insurance sent HMF the new evaluation so that HMF could sent the letter of guarantee with the correct amount.
6/14/2021 I contacted HMF to get an update because my insurance said they were waiting on HMF. HMF informed me that they had received the evaluation and would sent the letter of guarantee.
6/18/2021 My insurance contact (John) contacted HMF who ensured they were sending the letter of guarantee and that any late fees would be waived if they occurred due to this issue.
6/18/2021 I contacted HMF to ask for a 10 day grace period since my payment was due the 18th of each month. This was given and I was told that if this situation had not been resolved by the 28th to call back for a possible payment deferral. A supervisor informed me that since it was the companys fault, not to make any payments until this was rectified and the check was processed. She stated the deferral process should cover this issue.
6/24/2021 I contacted HMF to get an update. No letter of guarantee sent. HMF claimed they didn't see where one had been sent since May and claimed to be sending it again.
6/28/2021 Issue was not resolved so I contact HMF. HMF claimed again they didn't see where a letter of guarantee had been sent since May and claimed to be sending it once again. This time, the lady said she would call by the 8th of July to give me an update. A payment deferral request was submitted by Jason.
7/8/2021 HMF called, they had sent the letter of guarantee. I was informed this matter should be resolved shortly.
7/8/2021 My insurance received the letter of guarantee and sent HMF the check for the amount of the letter of guarantee.
7/12/2021 I contacted HMF for an update. This was a Monday. No check had been received yet, and I was informed it could be The next day, Tuesday (7/13/2021) or Wednesday (7/14/2021). I was also informed that the payment deferral was processing with no updates so this day a new payment deferral request was put in.
7/13/2021 I contacted HMF who claimed no check had been received and it that it could be Thursday (7/15/2021) or Friday (7/16/2021).

That means my account with become 30 days past due and go to a collection agency who will send out a bad mark on my credit. A mark because your company couldn't do their job right. You delayed updates and contact with my insurance and would hang up multiple times. It seems no one in your company knows what they are doing. I asked multiple times for something to give a week extension or the deferral payment as the supervisor suggested and no one knew what to do or how to do it and claimed this department does that and would transfer me only for the department I was transferred to, to say the other department has to. I am at this very moment still waiting for YOUR company to do their part to complete this claim.

My 2016 Sonata (VIN: SNPE34AB9GH320502) Del. Date: 14 Mar 2016 has been using oil at a high rate since December of 2020. I have gone through several oil consumption tests under case #[protected]. Car has gone through the Dow Clean Out Procedure and car is still using too much oil - at least 2 quarts within a thousand miles. (Note: Case # listed above is also under case # [protected]) since original case manager & company has been replaced. So far as of this writing I have no new case manager that was promised by Hyundai America three weeks ago. My complaint is the dealers technician doing the oil consumption test. I checked oil before the 1st oil consumption test post Dow cleaning procedure because oil indicator light came on & I was afraid I would run out of oil . When I checked oil, I found oil dip stick showed 1-1/2 quart oil down. Tech 2 days later said oil was full. After this 1st result, I checked oil dip stick and found that oil was actually over full. Therefore tech added oil after stating oil was full. I just got done with 2nd post Dow procedure (6-16-21) at Elyria Hyundai. Technician reports that dip stick showed only 1/2 quart down. This is not the case. I dispute this finding. Oil indicator light came on on 6-13-21, so I checked oil and found the dip stick showing oil down at least 2 quarts. Dealer has sealed both dip stick and oil port which is okay with me but I'm going to personally witness his next oil consumption testing. No more waiting in dealer showroom ! (Please note: I know how to read a dip stick. I was a motor officer in the Army and went to Motor Maintenance School and also advanced Motor Inspection School. I have personally inspected more than two thousand vehicles both gas engine and diesel.

On May 27th, 2021, I received 3 vehicle price offers from Key Buick, Hyundai, GMC, Jacksonville, FL. These offers were delivered on New 2021 Hyundai Kona SEL, via True Car. These offers were outstanding prices, significantly lower than Key's competitors. On May 30, 2021, I received one additional offer from Key, via notivations@dealer.com. This offer was for a New 2021 Kona, SEL at an even better price.

On 31 May, 2021, I went to Key Hyundai to purchase one of the four offers received. When I arrived at the dealership, I discovered that these cars were not New, they were loaners. No where in the offers did Key Hyundai disclose this information. Worst, when I asked to test drive one of the four vehicles I was told that all of the vehicles were loaners that would not be available for at least one or two months. This, despite the fact that the offers had expiration dates of 01 June 2021. Basically, the offer expired before the vehicles were even available. Of course, the salesperson tried to get me to purchase a much pricier vehicle. I complained to the General Manager via email. I received his response on 31 May 2021, he made no apology, took no response and simply stated that it was a mistake made by a computer software program that doesn't recognize new cars from loaners. Really, a company that only has 60 new cars in inventory has no way of determining the availability of their cars or if they are New or loaners before they send out offers to customers? This deceitful practice must be exposed.

I bought a Hyundai Tucson in December 2017. From the day I drove it off the lot I have had nothing but problems. The radio just stops working and then will start working the next day. All Hyundai does is reset it. That does not solve the problem. I asked for a new radio. They said no. It is still under warranty. The back is supposed to open on its own when you stand behind it with the key. That worked when we first got it. But now it doesn't. They won't fix that either. They also can't find out why the battery in my Vera Cruz keeps draining. I have paid them thousands of dollars and nothing they did resolved the problem.

Good day Sir / MadamIt with great disappointing for me as consumer to go through the bad experience from hyundai Pinetowndealership from Kavish (sales man) and his Clinton(manager), The service we received was fine but through everything was a rush no explanation meaning take us through the contract, when we realised that the boot could open not even with the key, We took the vehicle back but on arrival he called one of his colleague who he claimed was an expect who will sort it out for, from his colleague findings was that there is something broken but your sales personnel Kavish will book the hehicle it when you will bring it back for repair, there after we kept communicating with him via email but until today the bot only opens from inside the vehicle, not knowing there is worst yet to come because when we receive the vehicle was in August 2020 where he told us for service the vehicle to an nearest Renault dealership that being said if you feel that you suspect anything wrong with the vehicle do not hesitate to go Renault, The friday of the 7 May 2021 we felt a funny sound when braking as for the brakes we had to sort them outselves, that what we were told by the agent from renault dealership that they do not cover them, we booked the vehicle for the 10 May 2021 when we got there it was said to us did we get the authorisation from M-sure/liquid capital bare in mind it was our first time trading in vehicle which that was mentioned to our sales man secondly we were not informed that this vehicle is on extended warrantly, bassically we have been paying for the service provider who is not coming to the party when we are desperant need, this arise especially with the cambelt which can snap at anytime from now it when we are uncovered all this issues it not the first purchasing a vehicle previous we purchased from Kia Pinetown we never had an issues, my concerns is that we want our money back that we have paid towards the warranty extender which we have been paying but unable to assist us in servicing the vehicle. Already according to Clinton and Kavish we missed the first service as this warrant extender is for two years what will become of us.

Regards
Unhappy Client /Consumer

On April 17 2021 I turned in my leased 2019 Veloster at Key Hyundai of Manchester CT about a year early and worked a deal to get a new 2021 Hyundai Kona on the same day, April 17, 2021. Signed all the contract papers, made my first payment on the new lease and registration and plates were transferred as well. This was all done in about 6 hours time. The dealer took my old leased Veloster in trade paying off the balance of the old lease. Done. Not. Ten days later on April 27, 2021 Hyundai withdrew a payment of $283.69 from my checking account towards the old 2019 Veloster lease account which the dealer said had been closed out. So I called Hyundai Finance to find out what was going on only to be told that they didn't know but it was my fault if I didn't cancel auto pay (remember this is 10 days after the dealer took my car.) Finally sometime around the middle of the first week of May Hyundai Finance acknowledged that there was an overpayment but it would take 30 to 45 days for me to get a refund. Today, May 17, 2021, I called Hyundai Finance customer service again and was told my check should be sent out around June 6 (Sunday?) which means the earliest I would see it would be around June 10 plus another 3 days for the check to clear my account, that's June 13, nearly 60 days after I leased a new Hyundai in just about 6 hours. So I'm left waiting for a refund that should have been automatic and immediate with customer service reps and supervisors saying "There's nothing they can do." (So why are they paid if they can't do anything?) Yea, Hyundai, you can lease me a car in 6 hours but it takes you 2 months to issue a refund? That's what I call great customer service.

Hyundai Motor Finance does not offer customer service. I have tried several times to get information from them. The will not elevate concerns to management, don't know their name, don't have their phone number.
I need to get paper work for a title and HMF did not explain that their SECURE email system DOES NOT work. So in order to get my title I have to fax and mail a request for title information. No information on the secure email as to how to properly apply for the title. Title department will not answer phone calls and is protected from getting calls direct. Secure email system is a joke. Title of the secure email does not even indicate that the email is from Hyundai. HMF will not answer questions. Status on title application is many times wrong or inaccurate. Finally got one person out of 8 to tell me to fax the information as that is what they respond to best. Horrible experience. Buy a car from another company. Forget the finance and go to your bank where you can walk in and get real customer service.

I have a 2015 sonata sport and the paint on the roof is peeling. This is my second sonata in the past 8 years. I cannot believe that a five year old car is peeling and from what I read, this is a common occurance. What can can be done about this. I understand that the body is covered but the paint isn't? This was not a cheap car so why is the paint job second rate. I talked to an auto body man and he said it had something to do with a stall in the assembly line process that let the base coat become "stale" and the finish coats not adhering correctly. I need something done and I don't feel I should have to pay for shoddy workmanship