Hyundai reviews and complaints 1
View all 842 complaintsHyundai - Deceptive business practice with Rohrman Hyundai in Gurnee, IL
I made an appointment on the Gurnee Hyundai website (as it showed appointments open) to have my car looked at and diagnosed on 9/1/21. It is now 9/8/21 and no one has even looked at it and I keep getting the runaround. My car has now sat there for a week and I've had to rent a car costing around $500. Each time I call, they give me the same [censored] answer saying they'll get to it soon. To me, this is deceptive business practices in that you make an appointment and it doesn't mean anything.
Desired outcome: I want my car diagnosed ASAP and a call back
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Stay clear of this dealership. Horrible experience all around.
Be aware and stay away from these scam artists. Foolishly, I thought the days of slimy car salesmen were over, unfortunately, I was dead wrong.
Once I arrive at the “dealership”, I found that the fair online price (Cargurus) required an additional $3000 in useless accessories including a fee of $2,495 for paint protection (the vehicle has multiple scratches) and a fee of $650 for a LoJack system that does not work. Regardless, my son fell in love with the vehicle so we decided to purchase it. Then somehow during the financing process an additional $2K was added to the overall price of the car that wiped out the value of his trade-in vehicle.
When my son and I called and questioned the discrepancy a day later we were given the runaround by the dealership staff who would not call us back to address our concerns. Two days later we visited the dealership for the third time in person and left in shock at how our salesman Rodger lied to our face and how the slimy manager, Leonides condescendingly responded to our concerns. I understand that car dealers need to make a profit but give me a break!
This dealership did nothing but destroy the reputation of the trusted Rohrman Auto Group name by price gouging a first-time buyer out of roughly $1800, which they most likely would have made back 10-fold in service and repeat future business. Instead, all that Gurnee Hyundai will receive is additional horrible business reviews. Doubt they will care, I guess the days of slimy car salesmen will continue to live on at Gurnee Hyundai.