To: Kia Motors Corporation Head Quarters-Customer Service
12, Heolleung-ro, Seocho-gu, Seoul, Korea
Phone: [protected]
From: Gustavo Pilosoff, owner of a KIA Carnival
To whom it may concern,
I am writing you from Argentina, because I am a proud owner of a Kia Carnival 0km, the highest range what I paid $80, 000 dollars, not long ago
It turned out, when I needed spare parts, the insurance company and myself, personally, called every single place. The answer we received from everyone I contacted was, some of the parts were in stock and some were not. In addition, if I wanted to place an order, it would take about 60 days to get them.
I have also tried the 800 number provided but no one ever answered.
I got the phone number of the Rep of KIA Argentina thru a Kia's competitor. When I finally contacted them, they lied to me from the start, saying that they had every spare part in stock. They did not have most of the parts.
The car is at the shop for over 25 days! I was so upset, that they ordered the parts and, as an exception, they said they would ask for a rush order to get them sooner and they will be sent by plane. 10 days to get the parts and another 10 days to fix the vehicle. When I asked for a replacement car to be able to move around and fulfill my obligations, they answered that they do not provide one.
They have deceived me from the beginning. Post-sale and customer service is extremely inefficient and unprofessional. I am very happy with my car but, if I knew the service would be that deficient, I would not buy it.
I would like to know whom I can direct my comments and complains. Besides, where to report my transportation expenses to work and to take my children to their respective schools and activities, since the Kia rep. did not solve my problem in a timely manner or replace the mobility.
I am looking forward to hear from you soon.
Sincerely,
GUSTAVO PILOSOFF
Email:[protected]@hotmail.com
Cell:
[protected]
PS: Attached is the car registration.
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