- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
food
Went through drive ordered asked for fresh chips meals to be placed separately in own bags no ice Our food was cold chips soggy and nuggets got no sauce Ended up with ice in our drinks Sundae was not full asked them o fill it up Coffee was quite warm As a guest in Melbourne customer service was rude and they don't listen to customers I would like a...
cold food and poor service
Came to woodbine hungry jacks for some dinner after work. I sat in the drive thru for 40 minutes before receiving my food. I ordered $30 worth of food and upon receiving the items, everything was stone cold. We threw everything away as it was inedible. I was not going back through to sit in drive thru for another 40 mins. When sitting inside rive thru for...
Read full review of Hungry Jack's Australiaservice
This is added on to the other complaint already I'm place Plus he was asking me to pay $2for 2 drinks that usually where given free water in a cup with ice he wanted me to pay $2 now u should check if that legal or should he get fire for steeling from the company behind there back these employee are selling cup of water to people who look like there easy prey becareful
sub standard food served
I visited my local Hungry Jacks store at Firle In Adelaide on the 2nd of January 2020, I bought a Rebel Whopper with cheese, Large onion rings and choco shake. my favourite is the onion ring however the onion rings were so over cooked and full of oil it was disgusting to eat I wouldn't feed it to my pet dog it left a foul taste in my mouth and the price...
Read full review of Hungry Jack's Australiaa job that I apparently had
i got accepted at Hungry jacks Wiley park and i didn't start till the 29th October, which was my first shift. i was getting trained. i had to complete the modules first which took me atleast a week it was very long. i didn't mind. When i started my first shift, i realised that they weren't even professional they're very unorganised and rude. the manager at...
burgers
Around 8pm January 1st 2020. I took my daughter to the truganina hungry jacks we walked in not drive thru. We ordered junior whopper with cheese medium meal with onion rings instead of chips and mango frozen with strawberry bursties and a whopper with cheese large meal with onion rings instead of chips and a Diet Coke. A young lady served us (African...
food and the service
I ordered a burger box on Monday night at newcomb hungry jacks in Victoria, it was so distgusting that I rang up and complained and got a new one the next night and that was actually worse I don't know if they did it on purpose and the manager Hayley was so rude to me saying she promises it wasn't bad and the way she spoke to me was appalling, I do not take...
Read full review of Hungry Jack's Australiaterrible service
Ordered through drive through. Not many cars at first but then cars just piled up after us as orders were slow being processed. 45+ min wait for x2 cheeseburger x3 small fries and yet they still stuff up the order once we get to the window. 2 patrons who also ordered earlier had returned to the window advising of wrong orders placed in their bags. Top it...
Read full review of Hungry Jack's Australiafood / how long it takes to get my order
I thought hungry jack was surprise to be a fast food place it always take 2 long to receive my order and this time my food was cold and the person that came and gave me the order didn't even know wat I ordered was very very unhappy with the service I had got its discussing when when the person that's behind the counter doesn't even though wat you order when she the one that gives u the order and cold food so discussing
Read full review of Hungry Jack's Australiabad service, dry out and cold food that took 21 minutes to make???
On Dec 27, 2019, my family and I ordered a Smoky BBQ Angus burger, 2 bacon deluxe burgers, 1 vegan muffin and 8 small fries. We wasted $ 32.20... 21 minutes later, we got our order!! Cold fries, cold dried burgers! Omg, we waited with young kids this long for this! No staff member apologised for the delay! How disgusting was this food! Is this yesterday'...
service
I just waited over 45min for two frozen drinks and a kids meal witch look like rubbish thrown in a paper bag (not a kids meal box) I was not informed of the wait time and the staff were not very apologetic. There was a man before me who had been waiting over an hour. It's boxing day with Hardly any staff and the juniors you had only seemed to be able to do the one job assigned to them. Hire efficient amount of trained staff for busy days and
Dont advertise and suck kids in if your not going to produce the good. Try advertising chips and nuggets scattered, there packaging, a toy and napkins I n the bottom of a scrunched up bag and when your sales drop you can cut staff.
Nikita
Staff members
Good evening, I would like to put a complaint forward as a worker here at hungry jacks. I do feel like this is a serious misconduct in our restaurant. Our restaurant manager michael had knowledge of one of our duty managers brittany having illegal drugs in the premises of hungry jacks (dropped from this managers bag on the floor near our kitchen) and ha...
Read full review of Hungry Jack's Australiaultimate double whopper burger
I purchase the burger on 14/12/19 saturday around mid-day for work. Had it for 1st break at 4pm and notice on the first bite that had mould on bottom bun!! Which I had to spit it out! I couldnt return the burger because I was at work. My shift ends at 9:45pm. I had to throw in the bin!!! Called my partner to check the meals we also bought for the kids. Pissed off & hungry!!! My email address is [protected]@gmail.com
poor service
I would like to raise concerns in your Cannon HHill store, Bribane, Qld on 10/12/2019 for an order places at 8.09pm #876.We waited 30 minutes for this order, many customers were waiting. My specific complaint refers to Caitlin (?) who as I now understand was the duty manager. She appeared to be at the back of the store talking on the phone and walking...
Read full review of Hungry Jack's Australiaboth service and products
Re: Visit 04/12/2019 12:21pm Order Number 184 I'm sorry its come this far but Ive reached boiling point with this outlet! We live rural and our closest Hungry Jacks is just under an hour drive from us. Our treat once a fortnight is to have take away when we do our fortnightly shopping. We have had countless, less than desirable visits to this particular...
given a meat pattie instead of a vegetarian
Ordered a rebel 100% plant based pattie and was given a meat pattie my daughter is vegetarian and has been for a long time .She took a couple of bites and was sure it was meat so we took it back and they said it was a mistake on there part and gave her a free meal which we had already paid for. My daughter is devastated I will be taking this further I myself eat meat and am gobsmacked how this happened
Read full review of Hungry Jack's Australiaproduct service and overcharged
I went through the drive thru and put through my order at 8:18pm on the 4/12/2019.
My order was 5 Large whopper hunger tamer meals 3 of them being double 2 of them single all with cheese. I felt that we had been over charged as the order came to $94.05 which it has never cost that amount before and we order this regularly. We made some alterations being 4 of the cheeseburgers no bbq sauce and no mayo ketchup instead and 1 no mustard and 1 a cheesy cheeseburger.
As I was about to complain that I had been overcharged I was told very rudely can you just go and park and check your order there's a line of cars behind you . I decided to ring them an the guy I spoke to who was also rude said as you ordered special burgers you are charged for it its not free you know. I said you are joking so you charged me to have bbq sauce and mayo taken off and replaced with ketchup he said that's correct as the burgers in the meals are standard and if you want to change them you are charged for it.
I would understand if I wanted to add something but not to take off so instead of substituting two sauces for one they charged us for it all . Then when we ate our meals as soon as I got home and we don't live very far from there our food was squashed stone cold and very very sloppy it was absolutely disgusting most of it ended up in the bin. The whole of my experience with Hungry Jacks this evening was absolutely appalling and we are regular customers which we will never go again and I expect to be compensated greatly for this ie a full refund. My order number was 699.
Regards
Michelle Murch.
food
I ordered 2 meals from hungry jacks on 25/11/2019 we waited over half hour past time we where told the chips tasted like they had sat there for 2 days I was good poisoned which could of harmed my baby being 9 months pregnant my mums food was cold n gross too ordered with menulog I couldn't figure out where to contact hjs that's why I am complaining now I have the doctot still too
burgers
I brought a tender crisp which didn't taste right from the Beenleigh Qld store I went through the drive thru there were 2 windows open one for paying and one for collection, the girl I paid gave me my burger from her window, I thought nothing of it till I tried the burger is tasted off then I spent all night throwing up .. this is not the first time something like this has happened last time I used the last of my money to buy a whopper my favourite burger, it was full of hair 8 strands blonde to be exact I called the store but they didn't really care ..
Regards
Kelli Thomson
8 solar street Beenleigh Qld 4207
[protected]
quality of burger and poor service by manager
Earlier this evening (29/11/19) my son and I went through the Hungry Jacks Innaloo drive through to purchase a Grilled Chicken bacon & Cheese burger for him. When we left and he unwrapped the burger it was a sloppy mess just thrown together and was absoutely stone cold. It looked as if someone had picked it up off the floor! We therefore had to turn around...
Read full review of Hungry Jack's AustraliaOverview of Hungry Jack's Australia complaint handling
-
Hungry Jack's Australia contacts
-
Hungry Jack's Australia phone numbers1300 852 3261300 852 326Click up if you have successfully reached Hungry Jack's Australia by calling 1300 852 326 phone number 0 0 users reported that they have successfully reached Hungry Jack's Australia by calling 1300 852 326 phone number Click up if you have UNsuccessfully reached Hungry Jack's Australia by calling 1300 852 326 phone number 5 5 users reported that they have UNsuccessfully reached Hungry Jack's Australia by calling 1300 852 326 phone number17%Confidence scoreAustralia
-
Hungry Jack's Australia emailshja.customerservice@hungryjacks.com.au100%Confidence score: 100%Supportadam.funnell@hungryjacks.com.au92%Confidence score: 92%hjonlinesupport@hungryjacks.com.au78%Confidence score: 78%support
-
Hungry Jack's Australia addressThe J.M. Smucker Co., 1 Strawberry Lane, Orrville, Ohio, 44667-0280, United States
-
Hungry Jack's Australia social media
Most discussed complaints
disgusting burgers 11 (opinions to this review) 5 piece boneless chicken 1 (opinions to this review) 5 Piece chicken meal 1 (opinions to this review)Recent comments about Hungry Jack's Australia company
5 piece boneless chickenOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!