Hungry Jack's Australia review: both service and products

Re: Visit 04/12/2019
12:21pm
Order Number 184

I'm sorry its come this far but Ive reached boiling point with this outlet!
We live rural and our closest Hungry Jacks is just under an hour drive from us.
Our treat once a fortnight is to have take away when we do our fortnightly shopping.
We have had countless, less than desirable visits to this particular store and have had enough!
Firstly, the service. Slow. Very slow. Even when we visit earlier in the morning, it is not unusual to wait nearly 15 minutes for our meal (dine in) May i also add i have noticed other customers not so happy waiting for their meals.
We have also encountered twice upon ordering "sorry, we have no 5 inch burger patties at the moment" How does this happen!?
Now, i love the cheesy fries. Popped in a box with melted cheese. One particular day, they had no boxes! I received my soggy fries in a desert container! Photo included below. Once again, how does this happen!? A large company store with a continuous flow of patrons, running out of stuff. This should never happen!
Now for the latest, , , apart from my burger being "thrown" together, i went to pay for our meals. By card, credit, enter pin etc as i usually do. The cashier only knew how to do paywave! What the!? My lord, that was the icing on the cake.
Please, do something to resurrect this store for diners and bring it back to its former glory, , , if it ever had one.
Regards,
Jane Tolosa
[protected]@outlook.com

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