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11:13 am EST
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Newman Hospitality Vacation Homes - Refund of unused days stayed $696 or at minimum refund of $250 covid cleaning charge and $150 pet fee.

Booked a vacation rental through Newman Hospitaity. Reported issues upon arrival with photos. Received a response 18 hours later with offer to send out a repair person. Due to our schedule we refused the repair visit but wanted documentation that we reported the damage to prevent charges to us. Property did not appear to be cleaned per "covid protocols"...

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7:58 pm EST
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Hilton Grand Vacation Club - Customer service

Worst customer service ever. Each time I have called for assistance I have been transferred from one service person to another tasking up over an hour of my time. January 10, 2023 - talked to 5 different customer reps. The last one said she was going to ask her supervisor how to resolve my issue and actually put me back in the customer service que. I...

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10:39 pm EST
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Kathalee Beach Resort & Spa, Sunrise Beach, Koh Lipe, Thailand. - Poor standard of hotel

Booked to stay there 30/12/22-05/01/2023. Cracked tiles along bathroom wall. Run down condition of bathroom. Broken tiles along the outside corridor leading to main door/safety risk to users. Dark corridor with open broken tile holes are safety risk. Bedside Light switch not connected (have to push and pull out plug to on and off the light). See...

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5:14 pm EST
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Hotels.com / Acadia Hotel - No communication regarding cancellation due to hotel fire

I had booked Hotel Acadia back in august 2022 in which we had accommodation for Dec 28-22-Jan-2-23 (Itinerary: [protected]). On Dec 27th I spoke with a representative using the online chat option on the Hotels.com phone app. I received confirmation that the reservation at Hotel Acadia in Quebec City was “intact” and did not need to confirm anything with...

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5:25 pm EST
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Confirmations Hotelvalue Getaroom - Reservicing

Een kamer geboekt op 9 dec.bij v.d.Valk incl.parkeren.dacht ik. Blijkt het Getaroom te zijn,voor de prijs €94 pas als je betaald hebt kom je er achter dat je bij een andere site zit en meer moet neertellen nl.€129.95 Daar komt nog belasting bij in het hotel. En geen parkeerplaats dan kan ik er niks mee. Direkt gemaild om te annuleren geen antwoord...

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4:12 pm EST
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Holiday Inn Express Wilmington DE - Stole my electric toothbrush

I am a regular patron of Holiday Inn Express @ Wilmington DE on Concord Pike and stay there every Sunday of the week. This week I checked in on the 18th and out on the 19th Morning. Anyways to get to the issue here, I accidently left my electric toothbrush which is similar to the one in the pic but white and my razor as well in the shower, which I...

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8:02 pm EST
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Quality Inn Suits - Hotel

We checked in this hotel after we missed our flight. my husband talked to a guy on the phone and he didn’t say anything about not having hot water at the hotel. he said he had rooms so we got a ride to the hotel. A woman was there to check him in didn’t say anything about not having hot water I go to take a shower no hot water he called the front desk and they said they told us and it wasn’t going to be back on till tomorrow

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11:37 am EST
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Westgate Resort and Spas - No heat, dirty rom and lack of customer service

I stayed at Westgate for my 51st birthday weekend. I arrived at around 7:30pm. My first room did not have heat. My 2nd room was dirty. Food on the table, sheets were dirty and hair was in the tub. It took 2 hrs for them to get us into a 3rd room after midnight. Amir at the front desk said he would refund the resort fees-he did not. I also had to push for...

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5:55 pm EST
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Excalibur Hotel Aand Casino / MGM Resorts Properties - Harassment/unethical treatment

Yes I am mgm rewards member an avid business customer and partner of establishmen. I have been continually harrased and forced to be stereotyped and bagered as to the exact same reference point, my verfication of my identity which was taken or lost which would be my license, in which ive explained why I do not have proper id, but fcra and ftc guideline...

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10:06 am EST
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Hotel Taiping Perdana - At least get the floors cleaned.

A message from room 411 to 413. Three standard queen-sized rooms with glossy floors and a malfunctioned air-conditioner. Well, this is not the worse part. The wallpapers on the ceiling have fallen off badly and infrequently, the rooms and the pictures shown on their website have nothing in common. The rooms are far below the expectations. It was as worse a...

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2:00 pm EST
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Mainstays Hotel/Choice Hotels - Extreme rude manager

I am extremely concerned with the way the Mainstays hotel located at 1020 Buck Jones Road, Raleigh NC. It is either the manager or whomever is running this hotel named Eric Hines who is extremely rude, nasty, demeaning and speaks horribly to his customers. My daughter and granddaughter has been staying at this facility for almost a month now, which I have...

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9:58 pm EST
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Ramada Inn in Wytheville, VA - I would like an to be reimbursed the amount of the overcharged, which is the difference between $68.97 and $80.30

On October 23, 2022, we checked into the local Ramada Inn, using a copy from an advertiser. The room was advertised at $59.99 a night. After some discussion about size of room we agreed to a room for that price. We did not ask for an upgrade of any kind but accepted their room assignment. We were told the computer was down and we could get a receipt in the...

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11:03 pm EST
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Branson Shows.com Vacations Made Easy - Angel Inn rooms

I booked 3 rooms for a family vacation. Branson Belle was great however the roo. s booked at Angel Inn were completely disgusting. The bedspreads looked 50 years old with multiple stains and threads hanging from wear. There were also tiny white specks that looked like some sort of egg on the bedspread. There was a roach in the sink and the refrigerator and...

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11:12 am EST
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CC*I Hotel Res - Hotel reservation

I have 4 charges pending in the amount of 226.99 for hotel reservations that I never stayed at. I have a receipt for the hotel that I DID stay at for the same date in the amount of 129.74 CAD. I did stay at a hotel after a flight cancellation due to force majeure on the same date that my credit card transaction record shows “ charges pending”. I would...

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6:47 am EST
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Harrah's in Gulfport MS - Hotel check in manager at Gulfport

The Hotel manager Lynn said she would Comp my room after we had so many issues there. She Lied she charged me for every night we stay there. I talked to Lynn in person and on the phone. She was rude and did nothing to resolve the issues. l hope l will hear back from someone and it not get put away and never resolved. Please call me at [protected] thank you

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11:45 pm EST
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The Stratosphere Hotel - Security/customer service caused damage to private property

On Wednesday, November 16, 2022, an individual in a wheelchair was escorted off of the property by security and caused severe damage to his electric wheelchair. This person was donated this mobility to be able to socialize but upon running out of charge in the Stratosphere Casino security insisted he remove it. Being unable to do that because it had no...

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10:38 am EST
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Dreams Playa Mujeres Golf and Spa Resort - Resort safety

I am writing to you from my room at Dreams Playa Mujeres Golf and Spa Resort. I arrived here on November 1 for a five night stay for our daughter’s wedding. On November 2nd I slipped on a wet sidewalk and fell very hard. I had a very large hematoma and a swollen wrist and was taken to the ER where I spent $1500 on a CT scan. I refused further care due to...

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7:35 am EST
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Marriott Hotel Toronto - Scamming jobs

Hello, of recently I received this sms from marriot hotel toronto is it rill true, If not please marriot hotel do something about these scammers On sat, 5 nov 2022, 16:10 marriott hotel toronto, wrote: We are happy to receive your aspiration to work with our hotel and we hope that you understand all our previous emails to you. When you are fully ready...

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8:27 pm EDT
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Hampton Inn & Suites in Imperial Beach, California - Reservation counter - hotel reservation service

During mid October 2022, I looked online for the phone number of the Hampton Inn & Suites in Imperial Beach, California so that I could book a room for three days for a military reunion. When I dialed the number the person did not identify themselves as an employee of Reservations Counter, but the assumption was that they were an employee of the Hampton...

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1:19 pm EDT
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Snap Travel - Hotel booking for Hilton Garden Inn

B_7222613 - Hilton Garden Inn Tampa Northwest/Oldsmar Inbox [Imap]/Archive Snaptravel Tue, Oct 25, 3:21 PM (8 days ago) to me Hello, Hope all is well with you. We noticed you processed a chargeback regarding the subject booking reservation placed with us. We would love to work with you in resolving this issue. Please feel free to reach out to...

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