I booked 3 rooms for a family vacation. Branson Belle was great however the roo. s booked at Angel Inn were completely disgusting. The bedspreads looked 50 years old with multiple stains and threads hanging from wear. There were also tiny white specks that looked like some sort of egg on the bedspread. There was a roach in the sink and the refrigerator and microwave door a d handles has a sticky substance on them. One room had a soured odor, and the other 2 had a musty smell. The furniture and bedding was wore and needed burned. We were unwilling to sleep in the rooms and after 3 phone calls asking for a refund we left for home a day early and very sad, hurt, angry and disappointed that companies are so heartless.
Country of complaint: United States
Desired outcome: Refund