Snap Travel review: Hotel booking for Hilton Garden Inn

B_7222613 - Hilton Garden Inn Tampa Northwest/Oldsmar

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Snaptravel

Tue, Oct 25, 3:21 PM (8 days ago)

to me

Hello,

Hope all is well with you.

We noticed you processed a chargeback regarding the subject booking reservation placed with us. We would love to work with you in resolving this issue. Please feel free to reach out to us by replying directly to this message, explaining the issue, and we will get back to you as soon as possible. Thank you.

Regards,

Snaptravel

Carol Miller

Oct 26, 2022, 3:05 PM (7 days ago)

to Snaptravel

With Hurricane Ian expected I made a reservation because we were in a Zone A mandatory evacuation area. I originally made the reservation for two nights. Then extended the reservation for three nights. However, immediately after, the mandatory evacuation was extended to Zones B and C as well. My husband called the hotel reservation folks and they said they would be evacuating the hotel, and that we would not be able to stay there. Frantically, we had to make other arrangements during a very stressful time. The hotel should have notified us ahead of time that they were in a Zone B evacuation zone, and that we would not be able to stay. They also neglected to tell us that they did not have a generator at the hotel. We cancelled the reservations. We never stayed at the hotel. It is not our fault the hurricane shifted and the Zone B evacuation was cancelled. I'm sure you folks can understand. Please advise.

Chargeback and Dispute Support

Oct 31, 2022, 12:14 PM (2 days ago)

to me

Hello Carol,

Please contact the hotel to resolve directly with them for possible refund, obtain written(email) confirmation and provide it to us. In the rare case the hotel sends you our way, please ensure you get confirmation that they will discount or refund your stay. We will require that to process your case. Valid confirmation includes an email or written document from the hotel management team outlining the date of stay, guest name, SuperTravel order ID and the extent of the refund.

Thank you

Regards,

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Hilton has done nothing. My bank Capital One has done nothing. Snap Travel has done nothing. No one is doing anything to resolve the issue.