Horizon Gold Card — customer service problems
We received a post card in the mail stating this was a real credit card so me and my husband thought it was a visa/mastercard. We found out afterwards that it was a store card for an online store and they took 79.95 out of my account. I found there number on another complaint site and called. The supervisor talked me into keeping the account if he took 40.00 off of the fee. I never got an email with my user id or anything like he said I would. I read other people's complaints and decided I really didn't want to get involved with this company so I called back and spoke to the same supervisor. I told him that I read up on the good and bad of the company and wanted to cancel my card and he tried to badger me into keeping the account. I told him NO and he still persisted that I keep the card. Finally he agreed to refund the rest of my money. I would not recommend this company at all.