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1.8 30 Reviews

Horizon Outlet Store Complaints Summary

6 Resolved
24 Unresolved
Our verdict: When using services from Horizon Outlet Store with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Horizon Outlet Store reviews & complaints 30

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Newest Horizon Outlet Store reviews & complaints

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2:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Horizon Outlet Store Unauthorized purchases and opening an account in my name

I just recently acquired about yall credit line because I have been working on my credit with credit karma and I was approved but also hit with a statement of a previous bill of $299.00 that I have no clue about so plz investigate this here's my email [protected]@gmail.com and if further information is needed let me know oh yeah sorry my name is crystal shatto

Desired outcome: Close this account both of them but investigate and I will be proven innocent on this cause the truth sets you free glory to god

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12:56 am EDT

Horizon Outlet Store $750.gold card they told I was approved for and have yet to receive through the mail.i had

I filled out an application for the gold card and was approved and was told that within 5 to 7 business days my gold card would arrived in the mail...well I've wrote several complaints and gave heard nothing and have not recieved any card yet in the mail. And now I'm getting these emails bout me ordering these items and its going against my credit . I haven't received this gold card in the mail so how can I make on line purchases if I ain't got a card. This has been like 4months ago and haven't heard from anyone..so what am I supposed to do about my credit cuz it's being ruined ?!

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12:02 pm EDT

Horizon Outlet Store fraud alert

i just received card, i never activated but being charged and overdraft due to it! i want it canceled now and reimbursed for overdraft charge and what was taken out of my account. Im seeing im not alone in having problems with this company and i will seek legal consultation if i have too!

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Is Horizon Outlet Store legit?

Our verdict: Complaints Board rates Horizon Outlet Store highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 20% resolution rate for complaints about Horizon Outlet Store raises questions. Diligently reviewing Horizon Outlet Store's client feedback and resolution practices is recommended for those considering Horizon Outlet Store's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Horizon Outlet Store earns 90% level of Trustworthiness

Excellent Trust Notice: Horizon Outlet Store near-perfect at 90% trust. Use with confidence, maintaining usual caution.

A long registered date for shop.thehorizonoutlet.com can be seen as a positive aspect for Horizon Outlet Store as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Horizon Outlet Store's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Shop.thehorizonoutlet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Horizon Outlet Store website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Horizon Outlet Store's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • The presence of an iframe in shop.thehorizonoutlet.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Shop.thehorizonoutlet.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The shop.thehorizonoutlet.com may offer a niche product or service that is only of interest to a smaller audience.
  • Horizon Outlet Store protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a website analysis and found that the main website for Horizon Outlet Store has a lower search engine ranking compared to similar websites in its industry. This could potentially indicate issues with the website's search engine optimization (SEO) and may affect its visibility and credibility online.
ComplaintsBoard
M
10:31 pm EDT

Horizon Outlet Store The card is not what I ordered

this is the wrong card. I was under impression this was a credit card . The goods from the store is not feasible wear and the store does not have much of a variety. I'm a big guy 6'8" and weighs around 300 pounds. I have trouble enough finding clothes to fit me and I know you all can't meet my needs there either. I am requesting a refund because I feel I was misinformed with the information given is why I accepted it. I am asking for my money back, please! 907WestFirstst. Charlotte N.C. 28202
Marion Simon

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11:36 pm EDT

Horizon Outlet Store boost platinum card

I thought this was a REAL credit card. It is astounding what you folks will promise to make us (complaintants) go away.
I am not the type of person to simply "go away" and I handle my own legal paperwork.
I've been charged $24.95 in Jan. and Feb. which I want returned.
With all of your complaints it is sounding like a class action awaits

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2:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Horizon Outlet Store boost platinum credit card

I thought this was a REAL credit card. It is astounding what you folks will promise to make us (complaintants) go away.
I am not the type of person to simply "go away" and I handle my own legal paperwork.
I've been charged $24.95 in Jan. and Feb. which I want returned.
With all of your complaints it is sounding like a class action awaits.

Card No. [protected]
My phone: [protected] call if more info is needed.
I look forward to an amicable resolution of this matter.

Karen L Griffith

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11:58 am EDT

Horizon Outlet Store charging for misinterpretation of credit card

Misrepresentation this is not a credit card you lied and I want to cancel this and get my money back I trusted this company to do right by me and not be taken advantage ok I was looking forward to a credit card and instead I received a card that isn't worth anything to me and the clothes they have on that site is terrible definitely not my style I don't think they should be taking advantage of people like that I haven't read one positive comment about your company plz cancel my subscription and refund me my money

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9:06 am EST

Horizon Outlet Store membership

I applied for the Horizon card yesterday. I see that my credit card has been billed 2995 for the initial fee so my account should be active unless I'm mistaken? However I have received absolutely nothing from you guys not even a confirmation email saying that my credit card was charged. My name is Michael Peck [protected]@gmail.com. [protected] I would greatly appreciate it if somebody could contact me and tell me what is going on

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2:07 pm EST

Horizon Outlet Store $6.99 taken from my account twice??

Hello im a new member. I havent even started shopping yet. I wasnt aware of a membership fee but not only did u take it out my account once but you guys took it out twice. I need $6.99(x2) placed back unto my card immediately. That was such a inconvience for me. I think if you guys are gonna charge me a membership fee, at least wait until i place my first order. Also, i would like to know how many other times have you guys taken $6.99 from my account and would like that refunded also. I think i might have to cancel my account because im not liking the way things are starting off with you guys. Thank you in advance. Look forward to hearing from you asap

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2:40 pm EST

Horizon Outlet Store my complaint is I was charged$25 and my membership is only supposed to be $6.95

My debit card was over charge so I need the over payment returned to my debit card. I only agreed to a membership charge of $6.95 not $25. This over payment needs to be replaced immediately. I specifically told this company I would only pay $6.95 a month. As I was hesitant to join. I am now refusing to have anymore funds taken from my card as this company is scamming people and they are very dishonest about their business. They need to quit scamming people in need of help.

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R
3:25 am EDT

Horizon Outlet Store Your service is absolutely useless

I wonder why they don't understand a simple thing. Before asking for money for their service they should be great first.
So many people are unsatisfied, many of them are simply cheated, some of them notice unauthorized charges. So why would we pay to the company that's simply a joke?
The items you sell are ridiculous, they have no proper quality, no proper price. And you want us to pay for the membership. It's crazy.

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9:50 pm EDT

Horizon Outlet Store card services

This is the worst I have a card that can't use at all period I try to get something off the website it won't allow you to the doesn't even have expiration date on it as well as no cvv security number all it say is been a member since whenever If your going to fool someone into getting this card at allow them to purchases product of the website with no problem these are the pictures of the card that I'm attaching to this complaint look at that card what am I suppose to do with this not a damn thing

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Anthony Jr prudhomme
Welsh, US
May 24, 2022 7:58 pm EDT

This is for y'all to know who y'all milling it through with my address on her and everything

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jane kimmel
, US
Jul 11, 2018 1:58 pm EDT

I HAVE A NET FIRSTPLATINUM CARD, I tried using it, well that was a waste of time. sencerly; j. kimmel

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R
12:52 am EST

Horizon Outlet Store Card, store

They give you this card and when you go on store website they don't have most products offered on hand, and very limited sizes, Fingerhut is the way to go for this type of web store. Plus you have to pay shipping from your own separate credit card. Makes no sense.

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2:41 pm EST

Horizon Outlet Store Unauthorized charge

I went on line and was under the impression that this was a credit card to help improve my credit, only to find out that it is a card to shop at an online store and I was charged $29 just to get the card and when I called i was told that there is monthly membership fee of $24 to have the card and it doesn't even help rebuild your credit, so what is the point of having the card. HUGE SCAM

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8:29 pm EST

Horizon Outlet Store Card

I applied for this card thinking you could use it anywhere..no you can't. Just on their site which is filled with dollar store crap, ugly clothes and imposter perfumes. Huge disappointment. $78 for a blanket lol. Cancelling and want my money back. JUNK GALORE

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10:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Horizon Outlet Store - very misleading/borderline fraudulent

I too from the add originally believed this was a regular credit card. However before I even signed up I rear through the terms and conditions, and came to realize it was for their online store only with "a one time" activation fee of 29.95. This didn't put me off too much because I'm already a member of finger hut and seventh avenue. I was thinking thi...

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8:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Outlet Store Scam

I talked with a representative from horizon Gold card a online was told that this card was a credit card. It is NOT! It is a card to buy merchandise from there website only! CHEAP DOLLAR STORE MERCHANDISE! They charge you 29.95 for the memebership at first then 14.95 each month (which they don't ell you about) taken out of your bank account without you realizing it until it happens, not refundable! They try to give you the run around with bull ###... When I told them I was going to start a class action suit, all of a sudden they refunded everything and cancelled out the card. Why is it you have to threaten suing for companies to do the right thing the first time. Oh by the way... I only had the card for less 10 hours in my hand and they wanted to charge me a pro rated fee that was from the day I signed up ( and I read there policy and terms ) which no where is this disclosed or that the fee each month is taken out without your permission of you bank account automatically. They pro rate everything, also the merchandise that may be defective or broken and you have to pay the return postage fee also! CRAZY! This note will be forwarded to the BBB, facebook, and twitter and pissed off consumers.com. I AM REALLY DISGUSTED WITH SC ARTISTS! WATCH OUT>>>> GET RID OF THE CARD>>>

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goober69
, US
Feb 02, 2016 1:48 am EST

I cannot believe people actually fall for this... I am currently looking for a way to build my credit, but GEEZZZ.. dont wanna make others rich in hte process...

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Gary Kimball
Saint Johnsbury, US
Feb 17, 2015 12:58 pm EST

If you would read the whole thing it says you can only use the card to buy their stuff.

ComplaintsBoard
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4:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Horizon Outlet Store - They don't reply, don't send orders

Don’t buy from the website www.thehorizonoutlet.com. I placed my order and waited couple of days, but the seller only charged me quickly. After that no info, no confirmation email. I tried to reach them, but no one replied to my multiple emails. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of Horizon Outlet Store and 6 comments
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9:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Outlet Store Fraud

First, of all you m*********s are completely out of line for portraying to be an actual credit card company... Then you ### don't realize or even care that there are single parents, hard working people, and people that are trying to get their lives back on track... I can do a damn thing with this worthless piece of plastic... I was online trying to shop for friends and family, and what an embarrassment when i couldn't get s***! I'm glad i only got scammed for $29.95, unlike others I've seen on this complaint site... I WANT MY M*********N MONEY BACK ON MY DEBIT CARD NOW!

Read full review of Horizon Outlet Store and 3 comments
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Maria Lyles
, US
Oct 10, 2017 2:27 pm EDT

These ppl are stealing ppl money n Bibb is letting them I to cancel my account with them they have nothing worth buying.Damon shame .

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Jeanna Millington
, US
Nov 22, 2015 1:20 pm EST

I am not amused by this scam. I no longer want this card.

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Celinda c hearn
Springfield, US
Oct 25, 2013 9:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I never applied for card. I had to cancel debit card acct. I can't get a phone number for company

ComplaintsBoard
N
7:07 pm EDT

Horizon Outlet Store Fraud Theft Deception Scam

My boyfriend applied for the card on line & was asked for a card number told them he didn't have one was told it was for file purposes only he infact would not be charged for this free line of credit.I call ### he used my card info and they charged me without even speaking with me for conscent to do so. Now my account has been OVERDRAFTED. For a dept I did not owe for a card that was not in my name that can only be used to purchase merchandise that is of absolutely no use or value to me or my family. I'm a single mother with 2 kids luckily I did get an education. I work at a law firm therefore I do have the ability to sue your ### off & if this isn't askin care of in full in a timely manner I'll be forced to do so by in full I mean reimbursement for the overdrafts as well . What you do is unlawful & immoral I don't see how you sleep at night .

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Update by Nakkai Furkin
May 13, 2011 7:31 pm EDT

I applied for what was advertised on the net as free credit approval at no charge as well as on the phone. I was asked for an account number but again reassurred it wouldn't be charged after I had informed them I didn't have my own account at no charge my girlfriend agreed to let me use hers for file purposes only. Once I received the card I was disappointed it wasn't at all what I expected it was of no use anywhere but the online store which might I add had nothing of interest to offer. My girlfriend then receives her bank statement to find she had been charged more than once putting her account in the negative along with overdraft fees I feel bad obviously she is furious we split up due to this which neither of us are to blame. She is a single mother I would have never agreed to take from her & the kids. Id like this issue resolved.

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jeremy.whisnant58@gmail.com
, US
Nov 22, 2017 8:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

I want my 29.95 back

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babygurl77
whitsett, US
Jan 22, 2014 9:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want my $29.95 that was took off my visa for a so called credit card...I can't get outlet page to pull up..ITS ALL FAKE

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Horizon Outlet Store contacts

Phone number

+1 (800) 251-6144

Website

shop.thehorizonoutlet.com

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