The complaint has been investigated and
resolved to the customer's satisfactionResolved Honda Gallery of Reading — server center
resolved to the customer's satisfaction
If we can’t trust the experts, who can we trust?
Honda Gallery of Reading really needs a lesson on how to listen to clients and more importantly, how to resolve a customer’s issues.
My 5 year old Honda suddenly starting stalling and for no apparent reason. Since this is the car my newly licensed 16 year old daughter will be driving, I didn’t want to take any chances and decided to have the Honda “experts” handle it. After three unsatisfactory visits to Honda Gallery of Reading in which the service manager was involved, they began to take the issue seriously. A test ride with a technician was decided. Although quite courteous and pleasant, the technician determined that it could be a problem was the transition. And, since “this is an almost unheard of problem with an automatic civic” they were going to consult with the Honda manufacturer directly.
I left the car with them. Honda Gallery kept my car for 7 days without a word from anyone about what was going on with my vehicle. Finally on the 7th day I called the service manager. Not being able to reach him, I left a message. Instead of a call back from him, a service rep followed up. The service rep proceeded to explain that Honda Gallery had discovered a problem with the fuel pump and had replaced it. They did this without including me on the conversation, I was just grateful that the warranty, still in effect, covered the expense. While they solved this problem, when I got the car back, the airbag light is on and will not go off.
Honda now suggests that I replace the entire SRS unit, which is not under warranty and will cost $540. The airbag light went on ONLY after I brought the car in for the initial issue regarding the stalling, and was never an issue before.
I have owned Hondas for the last 20 years and I have never encountered such low quality service and their total failure to keep me informed. I called back to share my experiences with the service manager. It has been two days and I still have not heard back.
I am a good Honda customer and expect to be treated with courtesy and respect. I am disillusioned about Honda, their product and their service.
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