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Home Depot / carpet installation

1 walden ave, cheektowaga, NY, 14225, United States Review updated:

I purchased and had installed carpet June of 2016. The entire experience was bad. First they measured the house wrong, which caused the carpet I wanted to be ordered wrong. Then I was told i could wait two more weeks or pick carpet from what they had in stock, none of which was what I really wanted but I relented and picked one because I wanted the carpet installed before my furniture arrived, which did'nt happen anyway. Needless to say in less then 3 years the carpet is loosening on my stairs, which is a huge safety issue, and the seam, which was so thoughtfully put in by my front door is now visable.
I honestly do not think you care nor do i even expect a response let alone a resolution at this point but I think that your stores, sub contractors should be managed better. I no longer have my reciept, but I'm sure you keep files on hand.
The complaint is that thanks to poor management and contractors I have to find a way to replace carpet that is less then 3 years old.

Feb 23, 2019
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