Atlanta, New Jersey
United States - 30339-1834
we purchased over 5000.00 in new appliances at home depot including our GE stackable wash-dryer in may of 2007. on dec 27th 2008 my washer door locked shut. i called the extended warrenty dept(we bought the 4 yr.plan on all appliances) and they told me that they could see we purchased the washer but did not see the 4yr serv plan listed. i told them it was on my reciept but now its been over 30 days and still no service also i have been spending 50 to 75 a week on laundry mat...WOW... talk about frustration. ive just about decided to turn them into the BBB and also i have the name of the CEO of home depot. that i am going to call on monday and explain whats been going on. if anyone has any suggestions on what to do please send email. thanks for letting me vent...
Well I just placed this order, however after reading many of the negative comments many of which seem to be in regards to problems with installation measurements etc. It's very important to note that many people in such trades have differant practices when doing measurements, such as carpet etc.
One of these reasons is associated with problems that may arise with which way the carpet may be instlled, some also order extra to be on the safe side.
And lastly many carpet mills have a minum carpet roll size which guarantees that price per square yard, any carpet rolls that must be put on a special order size requires added costs.
As an example sometimes ordering a larger roll is cheaper than ordering a special cut roll size.
Other's have complained about the condition in which their bed had arrived by the shipper, it is important to note that the shipping company is always responsible for the condition the carton is in when the item arrives upon delivery, and from that point it is the responsibility of the buyer to refuse and make a claim for damages with the shipper, (I have had to do this myself).
Once a customer refuses the product for the reason of damaged packaging the shipper will fill out a refusal slip and put the reason for the refusal on the form, (if the item is refused and not excepted no rma is required)in addition any other information may be added such as the specific damage of the carton, this protects you as the consumer, also it is important to note that retailer's never open packages they receive from the manufacturer's unless it is mean't to be a demo, therefor they have no idea of how the contents are packaged and it is unfair to blame any retailer for the lack of reasonable content protection in the packaging area.
One other poster stated it took over 10 days to receive their order, however notice that they ordered the product on 12/15/2006 that was 10 days prior to the Chistmas holiday, this is the busiest shipping and retail weeks of the year.
Do people not have any idea as to how many packages get misrouted, lost damaged during the holiday season? that person is one of the few that complain about everything, and probably have a long history of getting free meals at resturants, because the waitress didn't fill their drink ften enough.
eople need to stop being so selfish and start thinking for the better of us not me, or them.
Nothing is ever perfect, go buy a brand new car look at any of them on the car lot long enough and you will find imperfections, live with it.
Sure we should all struggle to make the best of things, and should not be taken advantage of, but we also should hold ourselves with the same manner of duty to humanity as we expect from anyone else, including a fictional entity we call corporations.
Water/moisture got into the computer board which was replaced before I washed the first load.
A yellow grease-like substance started to form on the inside gasket where door closes .additionally
the letters that tell me which cycle to choose wiped off when machine was cleaned according to
their maintenance manuel.The service person advised "IT IS NOT GREASE, although it looks like grease,
this machine has no working parts that require grease".
He then said there had been some issues with this gasket and agreed to replace it along with the
upper panel (lettering Issue). The parts were sent to my residence absent the gasket. The service
person came, the lettered part was replaced. He told me to call when the gasket arrived. After 20
days had passed I called Cus Svc and was told someone would get back to me. It hasn't happened, it's
now the 48th day. I now have a washer that sounds like a bucket of bolts being shaked when it goes
into spin cycle. Could it be that the non-grease-grease has leaked out totally causing this noise. I'm
at wits end. I feel as though GE doesn't care about their customers being happy, after all they won't
go belly up because they have lost one customer.
This washer/dryer set was purchased August 10th 2007. Two people live in this household.
We bought 8 strands of indoor/outdoor 200 count c7 white led's after christmas in 2007. We looked forward all...
I purchased a Arrow brand Shed in June, and one thing led to another and didn't end up setting it up. So my husband (a former employee of Home Depot) went to the store to return the shed only to be told that because it was more than 90 days we are not entitled to the refund. The purchase was made on our Home Depot card and all we wanted was it to be credited back to the card.
Well after talking to thier store manager Roger, who refused to give us the credit, because he states "It is corporate policy and nothing can be done". He wanted to give us an in-store credit for $349.99 (the current retail for the shed), which forces us to spend money in his store rather than a credit on our account. Anyways he refused helping us so I turned to the Corporate Customer service line. After 3 days of calling back and forth and not getting anywhere I reached a man named Joe who took care of the whole thing and later told me that returns are completely up the the management of the store.
So on a short note. I will not be returning to the Sherwood Home Depot store to shop and hope that others will consider the same due to thier lack of customer service.
Bait and switch at Home Depot. I couldn't believe it. Big sale on product signed outside. Go in and...
I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website.
Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did.
On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice.
To add insult to injury I was told that the partial credit was made by issuing me a gift card!
I would by no means use the gift card, as I would not purchase from their online department again!
Incompetence added to an unworkable policy and structure.
Return an item and get a gift card instead of a refund! Outrageous.
I spoke with someone and was told you did not price match on line, so I went to your local store when I was told they did price match but the item I wanted was on line only. This was a lie since I saw it in lexington s. C. Now you are telling me the only items I can buy online are your specials of the day, seems to me I was told anything just to get me off the puter, item 1191819 was forsale at big lots for 30.00, caparing them to your price of 100.00, since my husband and I shop your store for all our do it yourself projects I never expected to be treated in the run around till your worn out game, im terribly disapointed in your handling of this matter and will not be doing any holiday shopping at your stores this christmas.
Sincerely ms. Kim g. Young
This is a copy of the e-mail I sent to the Home Depot customer service center. I did get a reply back stateing they would have someone from the store call me, they never did. I remailed them and told them so, they said it would go to corporate now and some one would call me, still no call. I e-mailed them again, no response as of yet. I did try the customer service line since there is no address or phone number for corporate listed anywhere, but I was on hold for 1/2 an hour before hanging up.
I purchased a 10'x10' Princeton shed on 7/22/04. At no time did the salesperson nor the manager who was also assisting me inform me of any additional items that would be needed to complete the construction of the shed. I was informed that the partially assembled shed came in 2 large boxes/crates and would not fit in my small Ford pickup, so I would need it delivered or rent their truck. When the shed was delivered I found that it was 1 package the size of a sheet of plywood about 8? high (It would have fit on my truck).
After spreading half of the unassembled shed across my lawn and started to build it, I learned from the instruction manual that the flooring and roofing materials were not included. I have no problem putting the shed together, that's why I bought a kit and not a prebuilt shed. I do have a problem not being informed by the salesperson and manager that I needed to purchase additional materials. If I had known this at the time of purchase, I would have looked at a prebuilt shed. After paying $700 for the shed, I do not feel it was necessary or right to have to pay $50 for delivery (which I did not need) and another $200+ for flooring and roofing materials (which I should have been told were not included).
This was an extremely inconvenient situation that required additional trips back to the store, interruptions in my construction time, and more money than I wanted to spend. This problem would have been avoided if the salesperson/manager had been more informative. Something needs to be done so that future customers do not have the same situation happen to them.
I am very frustrated with this situation and hope that you can help alleviate this situation. In what way is Home Depot willing to reimburse me for this problem? I buy a lot from your store; feel it to be better than Lowe's, but I have never had the same situation happen to me at Lowe's.
Please feel free to contact me at any time at work 717-***-*** and/or my home at 717-***-*** if you would like to discuss the matter further. I have not gone back to the Home Depot since and the store is less than a mile from my house.
We ordered kitchen cabinets from Home Depot in May, 2007. When cabinets were installed, there were poor quality issues, bad measurements, wrong size cabinets ordered. 2 cabinets & a couple of doors had to be replaced. The cabinet sides were particle board, covered with a plastic woodgrain that peeled off when painters tape was removed. After an installation that took 7 months to complete, we are stuck with poor-quality cabinets that had a top quality price. Home Depot-Atlanta has given a partial refund, but refuses to discuss the matter anymore. We feel that we paid more than double the value of these cabinets because of the Thomasville name.
Obviously, we don't recommend Home Depot to anyone!
I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said "there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit." I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.
Stan, Wilmington, NC. We purchased a Maytag French Door bottom freezer Stainless Steel model MFD2561KES unit...
In January of '06 we purchased a GE water heater with installation and lifetime labor extended warranty from Home Depot. 2 1/2 year later, this past Monday night, the tank developed a leak and flooded our basement. For the past 3 days I have been on the phone and in person with the store, Executive customer relations, GE and the Warranty department, and they have still failed to replace our water heater under the warranty. I don't think I have EVER come across a more incompetent bunch of ###s in my life. I have been given nothing but the runaround and excuses. The latest was the store manager, David Moriarty, who told me yesterday, when he said that the installer was coming, he got it confused with another customer by mistake. UNBELIEVABLY. We haven't been able to take a shower, or wash dishes or clothes for over 3 days now, with little end in sight. NEVER buy a major appliance from these incompetent thieves. And DEFINATELY do NOT but an extended warranty. It's as worthless as they are.
In February of 2008, purchased 2 new exterior doors, 2 new storm doors and four new interior doors. Scheduled installation for March (all doors were to be in). Installation was to be done by H.D. sub-contractors (one to do the exterior doors and a different one to do the interior doors). I took a vacation day to be there for this work. Note: H.D. uses one installation contractor in this area who subs his work out to other sub contractors! The installers arrived to do the 4 exterior doors. They set-up to do the front exterior door, only to find out that the door was the wrong handed door. The front custom storm door was not in. They went to install the custom interior kitchen door only to find it had hairline cracks in it and now had to be reordered. They left the kitchen storm door and materials in my garage. H.D. went and found another door from one of the other stores and had it delivered to Waltham. Scheduled another vacation day for the install. Recieved a phone call from the installer late that morning only to tell me the door came in incorrect. This time the box was marked correct on the outside but was the opposite handed door in the box. Now they had to find another one and I would now have to take more time off! A different installer came back this time and only had time to do the front exterior and storm door install. He left the new kitchen door replacement in my garage and would have to ccome back another day to do it's install. That weekend I checked out the "new" custom kitchen door, only to find out they brought back the same door which was rejected! Would now have to wait almost another month to get this door reordered and installed. Another vacation day lost, installer came back took off the old kitchen door and tried to install the new one. Only to find out that the door hinges were manufactured incorrectly (door cut wrong). Temporarily installed door and ordered another door. Keep in mind, that the kitchen storm door has been in the garage all this time. The new door arrived and was to be installed by the manufacturer's rep and not the sub contractor. Did this on a Saturday (lucky me I didn't have to take another vacation day, right). He took off the temporary door installation, only to find out that the sub-contractor did a "make shift" job on building out the side studs. Went and picked up 2x4's and had the new door installed properly by the manufacturer's rep. NOTE: This door was measured by the sub-contractor and said it needed to be custom made. According to the manufacturer's rep, an off the shelf door would have fit (which would have saved me money & time). Now I have to call the sub contractor back to come out and install the kitchen storm door, which was not the responsibilty of the manufacture's rep who only was representing the extrior door company (another day off). The owner's son came out to do the work. Installed the door and determined this door was warped. Had to now reorder the custom storm door. Door came in and was installed by a different sub-contractor (another day off from work). Now keep in mind, this entire project which was to be completed in one possibly two days by two sub-contractros, did not get completed until September 2008 (took approximately 7 months form the original order). Lets talk about the interior door replacements: These were custom sized doors (measured by the sub-contractor) and were to replace existing slab doors. These doors were measured to fit over a wall-to-wall carpet (not installed). The doors were installed on the very first day they were scheduled and seemed to be just fine. The carpet came in and was installed. Only then did I find out that only two of the four doors were cut properly. Being very frustrated and not wanting to take more time off from work, I planed one door by myself and got that to work. Tried to plane the second door only to find out the bottom plug of the door was almost completely gone (cut-off during initial installation). These doors were to be custom made and there should have had at least 1" of plug in the bottom of the doors. Also during all of this time, two of the interior doors were hitting the srike plates and would not close. My front exterior door was hitting the strike plate and had dropped to the strike plate side. My exterior front storm door had dropped and could not be locked. Had to schedule another day off for both the exterior sub-contractor and the interior sub-contractor to come back to fix the problems. For the most part, they were resolved (front exterior door still swings in by itself and the storm door is not plum/level but locks). I paid for all of the materials up front and had a balance of appx $2000 for the labor/installation. During this whole process, I dealt with the same expediter at H.D. and he was always very understanding and apologetic. Said he had never had an order for work go so wrong. From the get go, I told him we would need to address all of my lost wages (vacation time) if & when this work was completed. He agreed! I met with him and discussed what I thought would be a fair reimbursement for my time ($1400.00 could have been more). My daily salary is $280.00). He said he would discuss it with his manager. Approximately 45 days later [protected]) a service manager called and left a message that they were going to give me a 10% discount!!! They want $1743.00 for the install. I called and talked with the service manager who was told to talk to me by the store manager. I told him it was unacceptable and that I needed to discuss this with the manager (who was not in). I will be calling him onthe 25th. FINALLY, NEVER WOULD I USE A HOME DEPOT INSTALLATION SERVICE OF ANY KIND! ALSO, IF THIS ISN'T RESOLVED TO "MY SATISFACTION", I WILL NEVER STEP FOOT IN A HOME DEPOT AGAIN (THERE IS A COMPETITOR!).
I went to the home depot in joliet, il just off of rt 30 and i-55 today (Wanted to check out different fireplaces). Anyway, I am walkinga round and looking at other things on the way to the fireplace and pass up two home depot employees talking about a putz (Customer) that one of them had helped earlier that day. Then when I tried to pay for some light bulbs the person at the cash register stopped ringing me up (She scanned the item, took my money, and started helping another employee standing next to her with a problem with her cash register) when it would have taken all of three seconds to get my change and then go to help the other employee.
We had a large living room carpeted by home depot. We purchased the carpet through them and had them install it. The carpet was extremely poorly installed. There are ripples going all the way across the floor as well as little mounds against all of the walls. Obviously the installers did not know what they were doing — the carpet was not properly stretched. I even had a contractor come in and tell me he has never seen such a poor installation job. I contacted home depot regarding this issue and they ignored my complaint. I contacted them a second time and they simply sent a letter — complete with typos — telling me that my complaint was 'rejected'. I would never have anything installed by home depot again — we are stcuk with this awful carpet that guests trip over and many comment on. Of course, we are always happy to tell them just who installed our carpet just in case they are looking for the worst carpet installation service in the country,
I'll keep it as brief as possible. September 2007 I used my American Express 'Points' to buy Home Depot Gift Cards. I used a $500 card and had just over $400 left on it. In January this year I wanted to buy something else but the card wasn't in my wallet, it was missing.
I assumed Home Depot could track the card, cancel it and issue me a new one if it hadn't been found and used. I thought they could do this by using the last four numbers printed on my receipt from the first time I used it. Boy was I wrong to assume that Home Depot could possibly be that smart. They told me they don't keep track of Gift Cards, it's American Express that should keep track!
Now if I found the card and went to use it, how could Home Depot possibly debit my card if they 'don't keep track of gift card numbers'? Also, how on earth do they expect American Express to do this? I've been trying to find someone to help me for the past ten months since I lost the card. Is Home Depot's system really so antiquated that they can't keep track of their Gift Cards or are the Corporate staff just a bunch of pathetic ###s?
Writing this may help get it off my chest but it doesn't solve the problem. I'm sure someone somewhere has some common sense and can actually get to the bottom of this.
Until then, I'll be shopping at Lowes or the Do It Center.
September 15, 2008 Dear Home Depot Manager: On July 7, 2008 I purchased Storm Windows from your...
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I absolutely concur with the thayers, as well as glenn rawsky. It doesn't seem to matter where you buy...