Home Depot review: window installation

We had windows installed in our home the summer of 2019 and right from the start we had issues. After having 2 measurements done, on the day the windows were supposed to be installed we were told that the windows were the wrong size and would have to be redone. So we had to wait another month. We were discounted 10% off our bill to make up for it. So after another month we had 3 windows installed but 2 of our windows were missing. So they had to be found and installed at a later date. This ordeal took up our whole summer and now we are trying to have one of the windows repaired because it was put in incorrectly and have missing caulking now. Our contact person has been Vincent Carrante who is the exterior services manager and he hasn't been much help. Someone came and took pictures of our damaged window but hasn't contacted us again. It's almost November and our windows are still not fixed. We will NEVER have Home Depot do another job in our home. We want our window fixed! Home Depot is horrible. Vincent Carrante is even worse because he doesn't know how to help customers or even know how to treat a paying customer. He just ignores our phone calls and emails and think we will just go away. Home Depot is the worst and I will be bringing my business to Lowe's for now on!
Sandra and Frank Zsombok

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