Home Depot review: scarce to empty shelves and absolutely no service rendered by hd employees

I arrived at hd approximately 3:15p 11/20/19. My aim was to purchase some hex-head screws. I went to the hardware section and looked. Many of the packets of hex, flat & round-head screws were mixed together. I went to a cashier and asked if someone could assist in aisle 13. A pa call was placed. No one came. After 20 min. With no one assistance, I walked to the rear of the store, no one was available. I asked another clerk if an employee could assist in aisle 13. Another call was placed. Still, no assistance. My fiancé called claiming that I had been in hd for 2 hours; it was more like 1.5 hours. This hd is located in the south loop of chicago. It services many customers. And for that reason; it should be a quintessential hd for the city. Instead, you're lucky if you can find items and good luck getting assistance. However; it's good to know that there is another chicago hd on north avenue. It's perfect! Clinton employees need to visit north avenue to see how it's done. I left hd and went to elston ace hardware. They had the 6 x 1 hex-head screw for $.15. Much cheaper than hd. Ace is closer to my home. I don't know why I bothered with hd in the first place! Cccarroll