Home Depot / Kitchener West Storeflooded kitchen

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a verified customer
Verified customer

Contract April 1 with work to begin on Monday May 4 and to be completed that week .
Showed up a day late 1045AM. worked 4 hours
next day Electrician Thursday 6 hours
cosistently showed up whenever for maximum 4 hours at a time weekly. This one week job is now in its 4th month for a 6x8 bathroom.

Tiles in shower uneven/ not joined, 13 tiles small chips on corner.

Floor tiles uneven

Forgot to use bullnose trim had to change tile design. Chosen tile not suitable for the shower stall-had to change.

Tap and sink not compatible. Contractor had to bend to drain pull to work drain. Decision was made to remove drain stopper completely since it was too difficult to use ( no drain plug).

Caulking in bathroom not paintable. Has to be removed in order to repaint bathroom.

Electrical outlets mortared / caulked into the wall. Mortared outlet, l chipped out and replaced.

Bugs or dirt in ceiling fan light since installation.

Electrician holes in ceiling, l repaired, still needs to be painted.

No Door thresh hold- called back contractor. Installed cheap metal strip

Contractor did not know what or how to install water diverter on shower to allow shower or hand held unit. Installed a toggle switch on shower head and connected hand held unit. Wife is 5'2" tall-cannot reach toggle!

Lost heat register.
Lost caps for toilet screws. Told at Home Depot that they are a special order.

This is the best part ...Glass shower doors installed on Thursday July 16, told by glass installers not to use for 48 hours to allow caulking/silicon to cure.

Wife took the next day off work to clean up the construction mess/dust.

Saturday wife had Ist shower since May 4 in the new bathroom for 20 minutes. All drain water poured through the textured wallpaper kitchen ceiling and light fixture .Flooding the kitchen.

Called contrcter, left messages on cell phone and home telephones.
He called back and told us he was on a weekend holiday and wouldn’t be back until Monday. We were told the drain was working perfect when he installed it.

Called Home Depot (Kitchener west store).

Put in touch with regional manager, who in turn called in assessor to check out damage-told us not to call insurance company as Home Depot would take care of damage.
He in turn called in cleanup crew who arrived at 900PM -1130Pm and built a containment room in our kitchen, complete with industrial de-humidifier and blower. Both ran until Monday morning when cleanup crew arrived.

Contracter arrived 10:00AM cut out our bedroom wall and cut out our new textured wallpaper kitchen ceiling . Tapping electric light switch and removing light fixture.

Contracter repaired and repainted section of drywall that was removed.

Kitchen ceiling was repaired and wallpapered with rolls with grease on the sides. Paper not joined together .Told they were not as good as the original installer at matching up.Must be replaced with clean rolls and put up properly.

No light or power in Kitchen since July 18.
Contractor was to return on Monday August 17 . No show! I have been available every day since May 4 . Showed up whenever for a maximum 4 hours once or twice a week.
Complained in writing to the Home Depot manager in person with 2 copies of this letter yesterday morning. No reply-total lack of interest or responsibility on behalf of Home Depot.
Consumer beware. Deal with local contractors only with references, stay away from Home Depot for they're contrctors.


  • Uw
    UWaterloo Sep 10, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Over 5 months and no results. HOME DEPOT (Kitchener west store and MILLWARD CONSTRUCTION have left our home a dusty dirty mess, wrong colour paint on flooded kitchen ceiling repair and have not corrected any previous problems when they returned with Home Depot area supervisor,
    Still NO LIGHTS, NO POWER in kitchen ( since July 17 when faulty drain installation caused kitchen ceiling to flood)
    anyone that does not accept responsibility for their actions.
    of hiring Home Depot sponsored contrctors.
    Once they get their money you do not see them and they don't finish the work or honour the contracts on the reverse of the inital orders.
    Think twice before hiring contractors through Home Depot (Kitchener west)including this fly by night operator!!!

    0 Votes
  • Uw
    UWaterloo Jun 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Copy of letter sent to President of Home Depot Canada, shown on CTV Province Wide with Diane Verniel, published in the Toronto Star-emailed to whoever would listen.
    Thats was a lot of potential customers.
    Our bathroom renovation by Home Depot Installation was completed on Friday June 11 after 15 months. This renovation of a 6x8 bathroom began as a one to two week remodel.

    The renovation is fantastic and long overdue. Esvari Construction of Kitchener was an excellent choice for Home Depot in cleaning up the damage and mess done by the previous Home Depot installer Millward construction of Brantford.

    Our Home Depot bill for this renovation will come due with full interest July 13.We have already missed out on the 10% Home Depot cash back incentive promotion as well as the Canada Income Tax credit for home renovations for 2010 due to the length of time this has taken
    When Home Depot installers (Millward construction) flooded our kitchen due to improper plumbing and consequently cut up our wallpapered kitchen ceiling and put a hole in our master bedroom wall .An apology would have helped ease our situation. Instead we were left with a repair company from Toronto running industrial sized dehumidifiers and fans in our kitchen for an entire weekend. A 3 foot diameter hole in the kichen ceiling, removal of the light fixture and power cut off for 6 weeks. When contacted through the Better Business Bureau of Hamilton/Branford their response was to pay our bill in full and it would be fixed.
    The area manager of Home Depot became aware of the damage at this time and promised it would be corrected. That was September 2009 when we first met in the washroom. Our washroom door was closed and the construction area was off limits to the entire family .
    I was told in January 2010 that Millward construction were done and had walked away from our renovation.
    February 2010 Esvari Construction took over the renovation removing tiles that would have caused serious injury to anyone cleaning them as well as replacing water soaked wall board in the corners of the shower. The toilet was popped up with cardboard wedges and motored to the floor to conceal all the broken tiles underneath. Considering the quality of work that Esvari Construction had to replace and repair that was done by previous Home Depot installers we must commend them on a job well done.
    I understand that this renovation has had its problems and that this is not unusual for Home Depot and its Installation program but we should have been told of possible problems or delays upfront before any work began in our house.
    Home Depot should acknowledge the error of their ways and make amends. I understand former Home Depot Installation customers have benefited from financial compensation from being put through this sort of renovation .
    We have lived through this 6x8 washroom renovation for 15 months dust, dirt and unsure when and if the first contractors would appear to do any work with their 3-4 hour once a week work routine. Three times we found Home Depot Installers (Millward Construction ) sleeping in our washroom.
    Loss of a family washroom and running water for this period of time as well as loss of electricity and light in our kitchen for 6 weeks. Looking at a hole in our kitchen ceiling and toilet sitting in our bedroom for 2 months has not been a pretty sight.
    It wasn’t until my wife required the bedroom and washroom for recuperation after her operation that we required the renovation completed. Even with this extra push she still had to get out our her own bed after surgery and spend 3 days in our son’s bedroom because the job wasn’t yet completed.
    The former area manager now based in Calgary Alberta had wanted this renovation to be completed as soon as possible so that all parties could move on with their lives .Home Depot owes our family for 15 months of vast frustration.

    0 Votes
  • Uw
    UWaterloo Jul 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    In response to your offer of $2000. credit for compensation on our Home Depot Installation. I don't think you understand the magnitude of my frustration over this amount and your carefree attitude towards this 6'x8' bathroom renovation start to finish.With contractors coming and going for 15 months to do this renovation whenever they felt like doing any work.

    The reply from the Better Business Bureau of Hamilton and Millward Construction regarding the flooding our kitchen, removal of light fixtures, moving our eating area into the livingroom and refusing to turn on the electricity and repair our kitchen ceiling and master bedroom wall for 8 weeks To be held hostage over payment in full of our Home Depot bill by Millward construction in order to get this job completed is not satisfactory from any company representing Home Depot now or in the immediate past!

    The $2000 amount you offered covers the Home Depot incentive program and Canada Income Tax rebate. We hired Home Depot to do a renovation because of these promotions not as a compensation 15 months after the fact. That is not compensation! That is what we should have received a year ago when this job should have been completed.

    To let this go on for 15 months with damage to our house upstairs and downstairs, lack cleanliness on behalf of the initial contractors as well as complete disregard of our home and life .We lost complete use of our washroom for a year and a half -shower, toilet and sink.
    As with any renovation there is always minor problems but to have those problems compounded and carry on for this long was ridiculous.To have you offer as compensation what we were initially entitled to is a slap in the face and offers no compensation for what Home Depot has put our family through.

    To have Home Depot contractors still in the house after my wife's major surgery and have her move from her own bed while recuperating into our sons bedroom for 3 days while they rushed to finish this renovation boarders on moral and unethical behaviour of any organization.

    I will be posting our Home Depot renovation video story on the internet this week and in national newspapers in hopes that should anyone else decide on Home Depot Renovation Services that the should consider our story and your compensation offer before they ever begin their renovations.


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