I've purchased a fridge two weeks ago from store #989-Cherry Hill and requested to be delivered today December 11, 2014. Today the delivery truck came on time @9.30 and the fridge was taken apart, doors and trays have been removed, screws were left in the trays etc. I have requested the delivery team to bring the fridge through the back door as we have measured that the fridge would fit through that door. Unfortunately we were missing an inch for the fridge to fit through the door. I asked the delivery team to wait until I have someone coming and take the door out. I was told they could not wait but that they would come back to finish the job. Then the delivery team called their office and scheduled me for Saturday for someone else to come back and get the fridge in the house and assemble it and hook it to the water etc. They took the old fridge out and left.
The guy that I called to help me with the back door and take it out, arrived right when it started to snow.
So now it started to snow and the fridge was in my backyard.
I called the delivery company and asked to send someone else or have the initial team make a quick stop back to my house. I was placed on hold multiple times, had to call back, asked for the supervisor and did not get any help. Any help at all l!!! I was told multiple times that they would not change the schedule of the delivery team, they would not send someone else because overtime is not approved by the company, they can do nothing for me.
At 1pm I called the store GM hoping he can help. He was not available to speak with me. The weather was bad, my fridge was sitting outside, my back door had been taken out and I paid for a service that I did not receive (delivery and installation)
At 2PM I get a call back from the store manager who says he would send two of his associates to help me get the fridge in the house and they would also be able to assemble the fridge, but not hook it to the water line.
They came around 3.30 after my husband had to take a half day off, get some help and get the fridge in the house, They did not bring tools to assemble the fridge. My husband was not pleased with the job they've done.
SO, what did the delivery team and the company HD/Spirit do for me? NOTHING, except they left me a fridge, that I paid for it, in my backyard.
Where's the installation service that I paid for it? Who is to pay for my husband time, for the work he had done and for my time that I spent on the phone trying to get someone to help us? Spirit did not make an exception and send me a team to finish the job today and on top of that the delivery team had finished their schedule an hour earlier.
Now, more than ever, I am convinced that if I would to purchase from Home Depot again I would have the same delivery service. Who wants that? I am sure I don't want this kind of service.
Sorry HD but you lost a customer because no one bothered to change the schedule of the delivery team, or send another team back to my house to finish the job that I paid for it !!!
No one cared that I did not have a fridge-the old one was gone-the new one was not assembled, not working and outside in the snow-that my backdoor was out and cold wind and snow were coming in the house, that I spent hours on the phone, asking and begging for someone to come back and understand that this was an exception and not something "just because", that my husband had to get help and carry the fridge in the kitchen and now he has a back pain, that we had to witness a job pour done by HD's associates and still wait for someone to come and hook the fridge to the water line.
More savings-for Home Depot by not delivering the service I’ve paid for and more doing apparently for me, doing the work the delivery team was suppose to do. Shame on you HD/Spirit?