Atlanta, New Jersey
United States - 30339-1834
I had the Home Depot install a granite countertop. About 14 months after installation, a hairline crack appeared on the countertop in front of the sink.
I called the store and they sent someone to look into it. We were told that we must have cracked the countertop and that it was no longer under warranty. They refused to take responsibility and said that it would cost $1000 to repair.
It has now been almost 3 years since installation. the hairline crack has now "spidered" and is 17 inches long and the granite is sinking. The crack is wide enough for food to get stuck in there. I have repeatedly tried to have this store address the problem and they keep ignoring me! They've had so many different managers in the last 3 years that I just keep getting lost in their changes and no one cares.
The most recent manager gave me false hopes of finally resolving this matter. He told me he would call me "tomorrow" to set up an appointment to come over and see the damages for himself. It has now been 4 weeks and I have not heard from him. I will NEVER again buy anything from the Home Depot.
The dhr Miranda Wilmot does her investigations (witch-hunt) anyway she pleases. She is never held accountable...
The store located at 465 Centre Street, Quincy, MA 02169 The store manager of the Home depot store must have...
Here's one for you. I picked out flooring based on a 7 - 10 day install window after measurements taken. Two months earlier I had measurements taken for the same project, but they couldn't find them.
About 10 days after signing the agreement, and 5 days after the measurement, I received a call saying the flooring I chose would not be available for 4 to 6 WEEKS. I said to cancel my order, as I was rushing to get the flooring installed and place the townhome for rent. The person said she would cancel it.
Over a month later I received a statement from CitiBank for the flooring. I was confused, so I called Citi first. They said to call store. Store was no help.
I called their corporate offices in Atl. The department I reached was helpful and contacted the store. The store said they tried to cancel the charge but couldn't reach me to get MY approval to credit my Citi/ Home Depot Card account. So the store said they would request and send a check so I could pay my Citi bill.
NO CHECK ARRIVED.
I kept in contact with corporate and they supposedly bantered back and forth with the store for a few weeks. According to corporate, the store requested ANOTHER check and mailed it.
NO CHECK ARRIVED.
Next, corporate said they would take care of it and faxed me a waiver to sign that would excuse Home Depot of any liability and would facilitate another check. AT THIS POINT, I am a LITTLE UNEASY signing over my rights. I would like corporate to sign the waiver/reimbursement agreement, so I can have a copy, before I sign.
As of now, I'm a little tired of it all. I just called CitiBank and contested the charge. The charge will now be reviewed a "judgement" passed in under 60 days.
Bottom line: don't trust Home Depot. 'nuff said.
I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster...
Recently we purchased carpet from Home depot; the 139.00 installation per house was the deciding factor after being told that the 139.00 installation would be of professional grade & no short cuts were to be used. I had only 3 bedrooms to be carpeted so I removed all the old carpet, all doors, floor vents and bi-fold closet doors.
I guess you get what you pay for? My first disappointing discovery while vacuuming the mess the installers left was that several wall sections lifted right up from the vacuum suction, it appeared that the carpet was never stretched out and secured properly to the floor that meets the walls in 2 out of 3 rooms. I also noticed that the installers made several deep cuts into my freshly painted base boards, After calling Anderson installations and being confirmed for a Thursday morning appointment I had to wait till 2:30 for a person to come out & properly install & secure my carpet, After they left I noticed that I had one extra floor vent & no hole in one room to place it in, my worst fears came true, "Yes" the installers carpeted over a floor vent opening, WOW want a poor job, what a disappointment! I called Anderson installation to see if anyone can come back that day to correct this concern and was left disappointed again, I can't keep taking days off to have these screw ups taken care of.
At this point I can't waste anymore of my time with this type of service; I will finish the install my self, I don't think the 139.00 install was any value at all? I had to take two days off work to accommodate installers and now a possible 3rd day to have floor vent cut out, I've lost more than 139.00 worth of time off work. I wish to receive a full refund on my installation fees.
I'm a single woman with a modest income, restoring a 1925 house alone. I have shopped at HD exclusively for 15-20 years. I probably spent 15-20k in there last year.
In November, I needed a 10' 1x12. There was only one left and it was busted up. I asked if they would mark it down, and I could use part of it. The manager, Quentin, said no. Then I went back 2 weeks ago to spend another 2-3k. I asked if they could work with me a little since I spend so much money in there and give them so much free advertising. They were not very agreeable. I felt as though my business really didn't matter to them. I know I don't drop 100k a year in there, but I spend a huge portion of my salary there so I can do my own work. With the economy in this condition, you would think HD would try to keep customers.
I ended up at Lowe's, where they bent over backwards to help me with everything I needed. Unlike HD, Lowe's associates did not act as if it was a chore to take time with me. They also had far lower prices and gave me an additional 10% discount.
I am converted. In Colonial Heights, Va. Lowe's beats the bad service of Home Depot hands down.
My GE Adora Dryer purchased through Home Depot started making horrible noises. After two service calls (expensive) and no fix I was advised to call GE since the drum was flared and was still under warranty. The tech said he had seen a lot of this with these dryers. GE refused to replace the drum, telling me the warranty was for only one year. My owners manual only covers 3 models of GE dryers. They tell me that I have the wrong manual and it does not cover the drum, even though the manual says it does. I was told that the manual covers many appliances, (not true) and did not cover mine. I well never buy GE appliances again.
ridgid 24 volt tools are no longer being produced by ridgid, so your expensive tools are going to be worthless, as home depot quit buying them from ridgid, so ridgid quit producing them for this reason, you can not even buy this saw from ridgid to expand your set if you do not already have one, try and buy a 24 volt ridgid circular saw or even the max select 18/24 circular saw, so i guess your set, like mine will never be expandable, your stuck with what you have unless you buy a used one or new discontinued one from ebay or a site like that, but remember you can never register it for there great life time warranty.
below is the reply directly from ridgid tools
01/26/10 15:47: JAMES
The line was discontinued. When Home Depot does not order the tools, they are taken out of production as the Ridgid tools are sold only at Home Depot. ALl items are sold direct to Home Depot, we do not have any stock of the tools.
One World Technologies, Inc.
The Home Depot in Danvers, MA east has gotten really bad towards their employees since manager DeVito took over. He has continually set up people that make the highest pay to be fired for anything to save comapny money. These unethical procedures need to stop as this BIG Box is screwing with real people that wanted to do well there. Hope this manager finally gets his due during 2009 shakeup.
I bought 1200.00 worth of product from home depot In Showlow Arizona. The customer then called to have the product returned after a falling out over cost. I called home depot before the pick up was made and explained what was going on.
I was assured that home depot would credit the card that the materials were purchased on (mine) instead they gave my former customer a 900.00 gift card for my materials. I have been on the phone for 3 weeks now trying to resolve this issue. I must say the concept of calling back when they say they will has escaped all but one home depot employee to this point.
I have been given nothing but run around and promises of this being handled with no results thus far. When I ask to speak to supervisors i am given runaround and not given names and numbers of the people I am trying to reach. What kind Of policy is this? Stonewall people till they get tired and go away? Its a good thing lowes has opened accross the street from home depot i will do business there from now on.
To whom it may concern, I was in one of your stores on northern blvd, and I wanted to purchase 5 blinds for...
I ordered a 82 1/4 inch custom-order door from Home Depot . Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their respon se is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.
I order utility mats online and they shipped me the wrong ones. They didn't include a UPS return label so I can to call their customer service numerous times to get one. They made mistake after mistake. I spent 20 minutes on hold almost everytime I called them. I finally got them to help return them (they didn't allow me to return to the store) and then they charged me the UPS shipping to return them. It was their mistake! It has been a horrible experience. I will NEVER order from them again!
Placed an order online, only to have it canceled by Home Depot .com a week later, no explanation, just an apology. Placed another order later, that item after a week of waiting became an "unexpected" backorder. Had to cancel 3 weeks later as status never changed. Placed another order recently, only to have it canceled by Home Depot.com after a week, again with no explanation. Will not be placing any more order online with Home Depot.com. Waste of time.
employee... store 4645 the worst store manager ever, no ethics, creates job opening for people he like...
I called ahead to check on availability of 2 pieces of Styrofoam panels. I asked if I could get some assistance tying the panels to my SUV roof. No problem is what I'm told. I drive 32 miles one way to get them, ask for help, a nice associate didn't feel he was talented enough so I asked if he could get someone else. A front-end manager comes out and says they are not allowed to assist for liability reasons. I ask for the store manager (DAVE) who tells me the same. I again explain the phone call and the fact that I have lived in 3 different states and never have I had this experience at a Home Depot . He said he would help throwing the rope under the roof but not tie it as I was "a grown man."
Here is my sentiment: Advertise you DON'T help, put signs all over the place, and inform ALL of your associates.
I'd be more inclined to shop elsewhere in the first place then. I won't be shopping at Home Depot ever again. The above incident occurred today April 4, 2008.
By the way, I have pictures of the "load" sign you have in front of the store. NO mention we don't tie.
If you reply back to me stating company policy, don't waste your time. I'm looking for some understanding of THIS particular incident and I don't need more repetition of what two of your employees already told me.
Shame on Home Depot.
In regards to a Home Depot order that was placed on Cyber Monday (November 30, 2009). I placed an order for a Darby Electric Fireplace. The fireplace arrived on December 4th 2009. After inspection of the fireplace damaged was noticed on the bottom left corner and the top left corner. On December 5, 2009 I contacted Customer Care to ask about returning the item. The representative gave me a RMA number and told me to drop the package off at a FedEx Location for pick up. During the conversation with the representative I asked how the return process worked. I was informed as soon as the item was returned to Home Depot that they would process my return and issue my refund with in 5 to 7 days. Well today is December 15, 2009 and still haven’t been issued a return. I have called home depot everyday to check the status of the return and have been given the run around numerous times. On December 9, 2009 I was told that the fireplace had been received and that my return would be processed. I have looked at Home Depot’s return policy and it clearly states that returns are issued in 5 to 7 days.
I am remodeling my kitchen and just went (1/5/08) to home depot to shop for the works - cabinets, counters, appliances. The customer service was terrible! When I asked to look at appliances I was told to look at cabinets first, however, the woman in that department just shuffled around and handed me brochures. She acted annoyed - as if I was keeping her from her work. I suggested that if she had something I was interupting that maybe we could talk later, but she replied that she wasn't busy. The questions I did ask were answered with one or two words at most.
Finally I went back to appliances and was "helped" with a man who also treated me as if I were keeping him from something he needed to do. Again I offered that he take care of it and get back to me, again I was told that he wasn't busy, again he acted annoyed the entire time! When I left I sat in my car and called their local customer service. After talking to one person, I did get in touch with someone who listened, but I hung up knowing that he would do nothing. They are horrible to work with!!!
I can't help think that they are more attentive to couples or men. They were intently helping all of the couples that I saw in the kitchen areas.
Homedepot uses a flooring contractor named usig who inturns uses subcontractors usig has no morals when it comes to there subcontractor they lie, cheat them out of money on top of paying them less than the going rate. That is why the installers they get now are the bottom of the barrel no respecetable installer will work for them anymore so beware if u buy flooring at homedepot your install will b the worst it can possibly be. Belive me I worked ther for a short time and they stole $7000.00 from me