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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2412

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5:50 pm EDT
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Home Depot the Kingman AZ store,-Stockton Hill -dress of a employee

I was at the Kingman Home depot today Sunday May 15,2022

in the garden Area Check out, the Girl that waited on me, was disgustingly dressed, piercings in nose, ears, tattoos/dressed in black, hair was pitch black real wavy curly/stringy down shoulder length/slightly passed/wear boots that obviously came from Fetish store, They were imitation of KISS Boots, the rock band/which some online places sell them like Devonia, or starlets and harlots, or KISS Online, her clothing was also matched to this outrageous wear. She looked like she was going to a rock concert in Los Angeles or Detroit. I don't think that is proper attire for a home depot employee to be wearing./also the black makeup so thick you could scrap it off and wear again the next following days, Its unprofessional, and does not represent home depot . I know home depot has somewhat of a dress code, she looked utter ridiculous, and teens, and young adults, and 20 to 30 something adults moving here from California, or other states is giving Kingman a bad rap by thinking they can dress like that. When I was working retail and your talking in the 1980s and early 1990s, Men couldn't even have long hair, tattoos had to be covered up, absurd plugs and piercings was not acceptable and her clothing certainly was not acceptable, I realize this is 2022, but its not right,

Desired outcome: Yes reprimand if she wants to dress like that, she should move back to LA or where ever she came from/and if she is going to work at Kingman Az Home Depot, she needs to dress with a standard dress code of home depot

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11:30 am EDT

Home Depot Store credit card

I returned a generater I bought online, like I went to pick it up and decided I couldn't use it so I never even left the store with the generater. So I was isued a store credit card for 426$ and was told I'd have to show my ID when I used it. Well it got stolen and that person obviously can't show my ID so if they don't reissue me a card they are just going to be like taking that money from me

Desired outcome: Reissue store credit card⅚

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3:04 pm EDT

Home Depot Custom cabinets and countertops

Went to Home Depot to have custom cabinets and countertops installed. The salesperson I worked with was very good and did all she could to resolve the situation.

When design was finalized and I was happy with colors and layout, the problem was with payment. Tuesday, I tried to write a personal check, it was declined because it was over $13,000.00. I went to the bank came back with a cashier's check and again it was declined. Then I'm told I had to wait 24hrs because of too many declines. Couldn't make it back the next day, received a call Thursday that I would need a new cashier's check because it couldn't be more than a day from date printed on check. Another check and another $5 fee for a new check. There were 4 people trying to figure how to accept the cashier's check. Almost an hour and a half later, I walked out of there with my check and no cabinets. How is a cashier's check not an acceptable form of payment? NEVER AGAIN HOME DEPOT...closing the account

Desired outcome: I WANT MY CABINETS!

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9:34 pm EDT

Home Depot Delivery

HOME DEPOT,

I do not know what you can possible do to me/us to keep us as repeat customers of Home Depot!

I ordered a new dishwasher from Home Depot - against my husbands wishes who prefers Lowes over Home Depot but I told him I had ordered all my appliances from Home Depot when I lived in Minnesota and loved Home Depot.

We received a message that our dishwasher would be delivered between 3:45 - 7:45pm on Saturday May 7th.

I called, responded and confirmed that we would be present during that time period.

We had been invited to a much anticipated Kentucky Derby party with the main event taking place at 5pm Mountain Time but cancelled due to this scheduled time.

We had hopes the dishwasher would be delivered in time for us still catch part of this party.

At 7:45 pm we still had not received our dishwasher!

We had hired a plumber/installer to install the dishwasher on Saturday (He charges more for a weekend but this is when you

stated it would be delivered!) At 7:45 he was getting anxious and so were we.

We called Home Depot - Helena, MT and spoke to "Dylan" who stated that someone else was also waiting for their delivery so it may be another hour or so for us to get our dishwasher but it would still be delivered.

Our installer decided to wait rather than returning - so we waited.

At 8:30 Dylan from Home Depot called to ask if our appliance was delivered. We told him no but we were still waiting. He then stated that it likely would not be delivered. WHAT? After all the promises and the notices that it would be - and cancelling the party - and hiring an installer -and waiting all afternoon and evening - and now no dishwasher?

And we had received no phone call to explain the delay nor the cancellation. ( Dylan did say that the driver had my phone number to call - but we heard nothing! )

**************************************************************************************************************

We expected to hear something that evening about the delay - and a new delivery time and date - but nothing!

We then expected to hear something the following day - but nothing!

It is now Monday evening and still we have heard nothing!

NOTHING!

In our opinion Home Depot is the most irresponsible and most unprofessional company on this universe. That is how we feel about Home Depot!

So - what are you going to do to change our opinion - and that of others - and what about all the additional expenses (Hired Plumber) we have incurred because of the NO SHOW & NO FOLLOW UP?

We are waiting to hear - as right now " Word-of-mouth & Online reviews can be the BEST or the WORST advertising !

What will you do to change our opinion?

AND WHERE IS OUR DISHWASHER?

Tricia McMahon

8405 Twin Peaks Road

Helena, MT 59602

On Friday, May 6, 2022, 04:02:34 PM MDT, The Home Depot wrote:

The Home Depot Logo

Your order is arriving soon!

Your delivery will arrive

Saturday, May. 7 between 03:45 pm - 07:45 pm

The Home Depot Logo

Order Number WP33247438

Order Date Apr. 29

Track Your Delivery

What's Next

Your appliance order is arriving soon! We’ll text or call you when your delivery is a few stops away.

Desired outcome: I want at best a credit at HOME DEPOT to get us back - as right now we are VERY VERY VERY UPSET and DISAPPOINTED!

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Mr. Helpful
Los Angeles, US
May 11, 2022 10:46 pm EDT

Hi Ms. McMahon.

I appreciate your frustration.

The Home Depot is a strong provider of many name brand appliances. You're fortunate to have one of their stores within your location.

It is always recommended to never schedule any form of installation on the same day of delivery because of such delays.

Unfortunately, there's nothing more I can provide. It would be a good idea to be proactive and reach out to the store you've purchased it from. If you haven't already received your new dishwasher, however, please let us know.

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10:36 pm EDT

Home Depot Representative / no cashiers available

I was at the store in Aurora Colorado on Mississippi. After trying to go to a register, the representative said they were closed. There was no cashier available other than self check out. The representative said someone would help me at self check out. No one was helping. I saw other customers getting frustrated that no registers were open. I went over there to self check out and no one was helping me. The associate who's name is Ammad,, said I was talking [censored]. But all i said is nonone is helping and and no register was open other than self check out. Before I left,, I asked for his name,,, Ammad.

Desired outcome: Just to fix the situation. And please let the associate know what his job is.

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6:19 pm EDT

Home Depot Elite Kitchen Supply34.4 cu. ft. Commercial Merchandiser Refrigerator

Hello,Greetings for the Day!

I ordered an ELITE 2 door fridge for my Store. I ordered a new fridge and paid the price for a new one but what I received looks like an old Fridge Home Depot sent .

My store is about to open and all my work is finished and today when i opened it it was broken and looked like it was a used one. How can I use this display fridge for my new store? Everything I am buying is new for my store.

ELITE FRIDGE DETAILS:Elite Kitchen Supply34.4 cu. ft. Commercial Merchandiser Refrigerator with Glass Doors in Black

SKU [protected]

I need a solution for this issue. replace it .

Please see the attached picture.

Thank you and Regards

Rupesh

Diva's Nectar Bar

[protected]

[protected]@gmail.com

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12:52 pm EDT
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Home Depot Husky Garage Storage Cabinets

I have purchased some Husky garage storage cabinet in the past. The quality was unmatched by anyone. Very heavy duty, superb finish, and easy to assemble! I had given this cabinet a AAAA++++ and bragged how good they were to all. However, that last 48" wide cabinet [Order #WP20529933] that I purchased was dramatically different. Very lightweight and the finish was noticeably thin and even less quality on the interior. They also have changed to packaging to use way less styrofoam and more protective film that is very difficult to remove...It adds several minutes to the assembly. I am so very disappointed! They took a great cabinet and turned it into another average piece of lightweight garbage. Then they have the nerve to end up charging more for it! I realize that we are experiencing some unusual times and cost are up but that is no excuse to cheat me on the quality too. I have attached a photo of the carton weight comparison below. It proves that they have dramatically lightened up the product. The photos show I still have 2 - 36 x 18" cabinets that are still in cartons that I bought last year. The other photo showing the weight of the last 48" x 18" that I bought. The earlier 36" x 18" cabinet [Order #WD80645856] that I bought has a carton weight of 191.29lbs. The last 48" x 18" cabinet that I purchased had a carton weight of 177lbs. My memory tells me that I recall the carton weight on the 48" cabinets purchased previously [Order#WJ34038558] were close to 250lbs.

This is very disturbing to me...so so very disappointed!

Desired outcome: I would like to have the heavy-duty cabinet that I have paid for.

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4:07 pm EDT

Home Depot American Disabilities Act complaint

Re: Pasadena #0565 5455 Fairmont Parkway Pasadena, TX [protected]

On April 28, 2020 I visited the aforementioned Home Depot store to do my shopping. I am a 100% Disabled USMC Veteran who uses the Handicap Parking spaces when one is available for I have limited walking capabilities. On three different occasions I have found shopping carts and/or the orange loading carts completely blocking a handicap parking space. I have personally addressed this issue to management each time and once again I have found these loading carts blocking a handicap parking space. This repeated problem continues without any changes to date. The next time I find these orange loading carts blocking a handicap parking space I am going to formally file a complaint with the American Disabilities Act federal office along with a copy of this attached photo. I trust my complaint will be addressed and this issue resolved.

Thank you,

Jesse Rojas

4003 Coapites St.

Pasadena, Texas 77504

e-mail [protected]@aol.com

Desired outcome: No more blocking of handicap parking spaces with shopping carts or orange loading carts.

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12:58 am EDT

Home Depot Citibank home depot credit card

They should have given more notification to alert the customer when their deferred interest ended so they wouldn't have to pay 25.66% interest on the original loan amount. The text is smaller than the payment due.

I almost had my entire amount paid off by one payment, however I missed the due date for the deferred payment by a few days and now I owe $10k. How they got to this amount is a mystery because $10k is not 25.99% of $23k. That's scummy in how Citi does business. I will not be deferring payment again or using their company again.

Desired outcome: Since I was a few days away from making the final payment, I would like a refund or forgive at a minimum half of the amount of interest owed.

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Mr. Helpful
Los Angeles, US
May 01, 2022 11:11 pm EDT

I'm sorry to hear of your frustrations.

The Home Depot is happy to provide purchases, at certain times, with a no interest option. In order to qualify, one needs to make regular,on time, payments. This promotion, although provided to The Home Depot promotions, is not finances by The Home Depot but by Citibank.

Request an itemized accounting of all charges to your account. Citibank will be happy to provide such information so you can more easily pay off your balance.

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4:15 pm EDT

Home Depot Citibank credit card

Your credit card offer is a scam. Never received credit for opening and now slapped with late fees and interest for not paying their own late fee when credit should have covered it. I would have NEVER opened the card if I’d realized it was with Citibank. Now I’ve wasted an hour in the phone talking to 3 different people, closed the account, and they’re still reporting me to the credit bureau because I’m not paying their fees which should have been covered by the opening credit that never happened.

Desired outcome: Zero out my account balance for the remaining $6

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2:52 pm EDT

Home Depot Home delivery

I received a samsung refrigerator and stove. I my kitchen is on the second floor. The delivery team destroyed my walls and floors going up the stairs. After they realized it would not make it up the stairs they pulled it back down the stairs resulting in more damage to take the doors off of the frig which they should have done to begin with, I was told someone in the claims department would call me back within 2 days concerning these damages and nobody did. I had to chase down claim numbers thru home dept for 2 hours on the phone. Once I had the claims# and called their claim handlers they said it would be another 2 days before someone would get back to me. This is too long to go in between repairs. Please never use home depot delivery. I plan on sharing this complaint on social media. Home depot sucks. Teach me to spend $25k to get treated like this... F%#@ home dept

Desired outcome: To get someone out to quote these damages so my contractors can continue their work

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9:14 pm EDT

Home Depot Carpet installation west mifflin store

After installing carpet there was a piece 7x12 left. I wanted to use that peice on stairs in my home. I was quoted 250.00 for that additional work which included 4 yards additional carpet. Do not need more carpet. I have the 7x12 piece. They insist the reminate will not match the pattern. That is not a problem for me. Could I please have the reminate I have installed? I will pay the installation cost no problem.

# H4115 190377

Desired outcome: Install the extra carpet from previous order on my stairs.

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1:31 pm EDT

Home Depot Home Depot Credit

April 6, 2022 my account was closed due to non-payment. It was 90 days past due as of December 6 2021. The Balance was $79.00 which was charged off by Citibank/Home Deport. I normally receive bills by email. I did not get bills by email or by regular mail. My contact information was current. The charge off was reported to the credit bureau's resulting in a 129 point drop in my score.

Desired outcome: restore my credit rating with the credit bureau's.

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4:32 pm EDT
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Home Depot Refrigerator that I purchased has not yet been delivered as promised

On March 25, 2022, I went to Home Depot in Riverside to purchase a floor model of a refrigerator for immediate delivery due to an urgent need for a working refrigerator at home. After talking to salesperson for a while, she convinced me the delivery could not be done immediately. It would take a few days no matter what. So, I agreed to the purchase of a new refrigerator with the promised delivery date that ended up to be of April 4, 2022 (to my surprise when the payment was officially executed in writing).

On April 4, 2022, I received a text saying on my cell phone indicating that the refrigerator would be delivered within 1/2 hour. I was waiting outside my house (without the cell phone on me at that time). After waiting for approx. half an hour past the appointed time, I came inside the house to make a call. I found a voice message saying that the truck was too big to come up the driveway to the front of my house. They were gone without me knowing if they were actually there at my house. (This is a city street. Other trucks made deliveries regularly.)

I called Home Depot number that was shown on the Appliance Delivery sheet and talked to an agent. I was informed that the delivery date had been rescheduled to April 13 (without my acknowledgement - without any specific time). I appealed to the agent who agreed with me that the change from April 4 to April 13 was very unreasonable and unacceptable. I was told then that the delivery agent will call me to discuss a new date and time within 24 hours. The call never came. I called Home Depot many times since then (almost on a daily basis). Each time, I was promised that someone would call me. No call was ever got to me.

In late afternoon of April 13, after waiting all day - not knowing the specific time, I was told by Home Depot agent that the delivery was completed. I told her that it was absolutely not true. After a brief fact-finding session, both Home Depot and the delivery agents promised me that the delivery would be made on April 15, and was told that I would be called for a specific time later on that date. No call. No discussion. No delivery.

As of today, still no delivery.

Desired outcome: Immediately delivery of the purchased item, plus $400 in food damages, and take-outs foods because the lack of fresh food products for cooking in the house, plus $400 for emotional distresses.

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Taylor McM
, US
Jun 07, 2022 2:35 pm EDT

Did you ever receive your refrigerator?

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1:59 pm EDT

Home Depot Website Authentication

When logging into my account I enter my login name and password. The next window asked for an authentication code to a number I no longer have. There is not another option to send my authentication code such as my email address. You've already lost a sale of $800+ because of this. I am unable to order anything online so I go elsewhere.

Desired outcome: Add a second way of authenticating a user and a way to change your phone number on the account.

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11:55 am EDT

Home Depot Andvertised rebate of $187 towards extended warranty not hononred

Made a purchase almost a year ago from Home Depot instead of Lowes due to the $187 in rebate incentives offered through Home Depot. Made the purchase, accepted delivery of a very expensive stove form LG, received a link to follow and fillout in order to activate the warranty, called my insurance to inform them of the date they are supposed to begin coverage of the stove under my home owner insurance once manufaturing warranties are up. However, LG and Home Depot has been passing me back and forth like a bad penny. First Home Depot claimed they new nothing of their own promotion in (July and August of 2021) and transfered me to LG Warranty department. LG warranty department told me to check back a few months later in the hopes that Home Depot would have processed it on their end at Major Appliance Department and they would then get that information. So I waited and a few month's later, went through the same experence of buck passing. I then emailed customer service for Home Depot included my receipt and the email with the link I received. That email garnered an this mailbox not monitored several emails later still no one to resolve this issue. Please tell me who to write to have this resolved.

Desired outcome: I would like the rebate honored and the additional year of protect offered for my purchase.

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Mr. Helpful
Los Angeles, US
Apr 20, 2022 11:44 pm EDT

Hi Diva.

I believe I might be able to assist although there has been so much time that has passed.

Rebates provide good value to the consumer but insuring you receive the rebate correctly means being organized on your part.

Have you retained the original rebate form along with the qualifying sales receipt? If so, please keep the receipt for your own records and post the rebate form.

Look forward to hearing from you.

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10:43 pm EDT
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Home Depot Customer service

Hello please have someone contact me regarding poor customer service at store 750 North University Drive Coral Springs, Fl 33071 #[protected]/19/2022 2:55PM cashier Anne. This was the worst customer service that I have ever received from a cashier (Anne). I purchased $282.73 including tax I asked the cashier to bag my order she stated that is not my job she put the bags into the cart and told me to bagged then myself I asked her to call a manager she stated you called them another cashier came other and assist me with the bagging. Please call me, this employee should not be working for Home Depot it is obvious this employee does not care for her job. I purchased boxes of nails, hangers, wipes ext. 90% of my order was a bag order with the exception of the ply wood. This was not a self service counter Anne was my cashier Why was she so rude to me a paying customer please have a manager call me back from corporate I spoke the manager of this store Jaime M.

Desired outcome: Please have someone contact me

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11:29 am EDT
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Home Depot Military Discount

I served over 20 years in the military. Today I was told I would not receive a military discount since I didn't have a cell phone. That is not right who ever decided that should rethink it. I will stop doing business with Home Depot since i feel that's discriminatory.

Desired outcome: Go back to doing what was done before with Veterans.

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Jackk4
Las Vegas, US
Oct 21, 2022 9:55 pm EDT

I am a military vet. You have confirmed my military service in an email. However, when I shop at Home Depot your service personnel will not accept your email as verification of my service. What is wrong with you? Lowes has accepted my verification with my phone number. I must assume you do not what my business. If you require a I-phone to verify my service I will direct all my future business to Lowes. Jack Las Vegas 89149.

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Jackk4
Las Vegas, US
Oct 21, 2022 9:48 pm EDT

I am a Viet Nam vet and have have been approved for your military discount. However, when I shop at Home Depot you require a I-phone to confirm my discount. I have received an email that confirms this military discount and your service personnel will not accept your confirmation. When I shop a Lowes they just use my phone number to confirm my military discount. I must assume you do not want my business. So in the future I will shop at Lowes. Jack Las Vegas NV, 89149.

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10:41 am EDT

Home Depot Double-paned window with no argon gas

In June 2021, after waiting four months for this Garden Window to be built it was then installed. It is a beautiful window. However, the top window has no Argon gas between the panes of glass. This was tested by another window installation provider with his light equipment.

The problem with this is that nothing can grow in this window without frying in the sun. We are in the desert. The window radiates so much heat and cold at night that we had to buy a window cover for it. We paid almost $3K for this window and believe it should be fixed. Either replace the top windowpane or inject Argon gas. This needs to be repaired. And I sincerely hope the Home Depot will respond to this request.

Thank you.

Elizabeth Hickok

Desired outcome: Please fix the window our window.

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Emf88
Seneca, US
Apr 22, 2022 12:36 pm EDT

We purchased a Frigidaire freezer in 2020 that was delivered 4 months later, Nov 2020. This one had to be replaced and was delivered in Jan 2021. The 2nd one stopped working in Dec 2021. As of today we are still waiting for it to be fixed. After several calls and emails to the extended warranty company (Assurian) they have given excuse after excuse as to why it hasn't been fixed. I am sending them an email advising them I am contacting the Better business bureau.

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2:00 pm EDT

Home Depot Damaged product

We ordered a vanity in November 2021. It was delivered 11/26/21. We are in the process of building a new home and researched bathroom vanities. We found one which met all our needs including color and size. We were told that due to the pandemic, this may not be available when we were ready to install it so we should get it then. Also, the price would be much higher if we wait until March/April. So, we ordered it and had it delivered. It sat, boxed up, until we could install it. That time is now, April 2022. When the box was removed, we found the 72 inch backsplash broken into three pieces. After numerous calls to HomeDepot, we were basically told nothing could be done to replace the part that was broken. They could come get the whole thing and hope we could get a new one in a few months. After more calls, we found HD to be a terrible advocate to their customers. We spent many dollars there and will NEVER spend another dime there. They could give a damn about the customer. So be aware of buying from them.

Desired outcome: Replace the broken part.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.