Home Depot
reviews and complaints

Sent this email today:

Hello Everyone,

I have yet to receive my refund. I obviously need to speak to someone other than the people listed in this email. I am beyond angry and frustrated by this treatment and lack of professionalism.

This issue was brought to your attention last August.

Whom can I connect with?

Cherie

From: EGAN, BRYAN R [mailto:[protected]@homedepot.com]

Sent: Tuesday, December 28, 2021 9:19 AM

To: cheriescorner; Baron, Amy; Zimmerman, Kaden; HDI_Portlandcc

Subject: RE: FW: I need to cancel my order-Need attention ASAP

Cherie,

I called and left a voicemail. I got out of a meeting early and wanted to give you a call. Our team is working on the difference to be refunded and we will update you once we can confirm it is correct for you. If you have questions you may call me.

Thank you,

Bryan Egan

Sales Manager HDIS-Portland South

[protected]

[protected]@homedepot.com

INTERNAL USE

From: EGAN, BRYAN R

Sent: Tuesday, December 28, 2021 7:56 AM

To: cheriescorner ; Baron, Amy ; Zimmerman, Kaden ; HDI_Portlandcc

Subject: RE: [EXTERNAL] RE: FW: I need to cancel my order-Need attention ASAP

Hello Cherie,

I will reach out to you today after 10:00am. I will partner with our office to find out how I can help.

Regards,

Bryan Egan

Sales Manager HDIS-Portland South

[protected]

[protected]@homedepot.com

INTERNAL USE

From: cheriescorner

Sent: Tuesday, December 28, 2021 5:51 AM

To: Baron, Amy ; Zimmerman, Kaden ; HDI_Portlandcc

Subject: [EXTERNAL] RE: FW: I need to cancel my order-Need attention ASAP

Hi,

I have yet to hear back from any of you. Please advise me of the situation and when I can receive my credit.

Thank you

Cherie

Sent via the Samsung Galaxy A51, an AT&T 4G LTE smartphone

-------- Original message --------

From: Cherie

Date: 12/24/21 8:29 AM (GMT-08:00)

To: [protected]@homedepot.com, "Zimmerman, Kaden" , 'HDI_Portlandcc'

Cc: [protected]@comcast.net

Subject: FW: I need to cancel my order-Need attention ASAP

Hello,

I need to know immediately why this refund has not yet been credited to my credit card.

I hope this the last time I have to send this email.

Cherie

This was previously sent with no response:

From: Cherie [mailto:[protected]@comcast.net]

Sent: Saturday, December 11, 2021 10:58 PM

To: 'Zimmerman, Kaden'

Subject: RE: I need to cancel my order-Need attenion ASAP

Hi Kaden,

I can’t believe that I have to ask about the refund again. It has still not been refunded back my credit card.

My loyalty and patronage to your company is fading fast. Can you please tell what the problem is?

Cherie

From: Baron, Amy [mailto:[protected]@homedepot.com]

Sent: Thursday, October 14, 2021 11:42 AM

To: Cherie

Subject: RE: I need to cancel my order-Need attention ASAP

Cherie,

I do apologize that you didn’t get a response on your earlier email you sent this week. I will get a response today to you regarding your refund.

Amy Baron

Sales Manager | Home Interiors | PACNW

Portland/SW Washington | E.Washington | Idaho

[protected]

[protected]@homedepot.com

From: Cherie

Sent: Thursday, October 14, 2021 7:22 AM

To: Baron, Amy

Cc: Zimmerman, Kaden ; HDI_Portlandcc ; [protected]@comcast.net

Subject: [EXTERNAL] RE: I need to cancel my order-Need attenion ASAP

Hi,

I have to say that this is so un-professional of this Company. I have had no contact since 9/10/2021. That is un-acceptable.

Home Depot has always been the first place we shop. But after this experience we will re-think those decisions.

Where is my refund and the communication on this issue?

Cherie

From: Cherie [mailto:[protected]@comcast.net]

Sent: Thursday, September 30, 2021 10:02 PM

To: 'Baron, Amy'

Cc: 'Zimmerman, Kaden'; 'HDI_Portlandcc'; [protected]@comcast.net

Subject: RE: I need to cancel my order

Hi All,

I have yet to receive my refund of $524.84. When can I expect this?

Cherie

From: Baron, Amy [mailto:[protected]@homedepot.com]

Sent: Friday, September 10, 2021 8:02 AM

To: Cherie

Cc: Zimmerman, Kaden; HDI_Portlandcc

Subject: RE: I need to cancel my order

Good Morning,

I have included my branch partners to look into this refund for you.

Thank you,

Amy Baron

Sales Manager | Home Interiors | PACNW

Portland/SW Washington | E.Washington | Idaho

[protected]

[protected]@homedepot.com

From: Cherie

Sent: Friday, September 10, 2021 6:37 AM

To: Baron, Amy

Cc: [protected]@comcast.net

Subject: [EXTERNAL] RE: I need to cancel my order

Hi Amy,

I just received my statement for the card that I had charged this order on. The original charge was for $5195.96. I was only credited $4671.12. There is a difference of $524.84.

I was not informed that this credit would be less. Can you adjust the extra credit of $524.84 back to my card, thank you.

Cherie

From: Baron, Amy [mailto:[protected]@homedepot.com]

Sent: Friday, August 20, 2021 1:34 PM

To: Cherie

Subject: RE: I need to cancel my order

Good Afternoon,

I received your voicemail. I will move forward with canceling your order. When you are ready to move forward please let us know we would be happy to help.

Thank you,

Amy Baron

Sales Manager | Home Interiors | PACNW

Portland/SW Washington | E.Washington | Idaho

[protected]

[protected]@homedepot.com

From: Cherie

Sent: Friday, August 20, 2021 1:16 PM

To: Baron, Amy

Subject: [EXTERNAL] I need to cancel my order

Hi Amy,

I had left you a voicemail about canceling my bathroom counters. I have run into some unforeseen circumstances with my husband. I will not be able now to afford the remodel.

Can you please let me know about canceling the order? I know Home Depot has great customer service and I hope you can work with me on this situation.

Thank you,

Cherie

[avast.com]

Virus-free. www.avast.com [avast.com]

________________________________________

The information in this Internet Email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this Email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this Email are subject to the terms and conditions expressed in any applicable governing The Home Depot terms of business or client engagement letter. The Home Depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.g., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.

________________________________________

The information in this Internet Email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this Email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this Email are subject to the terms and conditions expressed in any applicable governing The Home Depot terms of business or client engagement letter. The Home Depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.g., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.

________________________________________

The information in this Internet Email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this Email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this Email are subject to the terms and conditions expressed in any applicable governing The Home Depot terms of business or client engagement letter. The Home Depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.g., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.

I purchased a LG Refrigerator in December 2020, I purchased a five-year extended warranty through Asurion.

The freezer stopped freezing hard, Ice Maker stopped working, and compressor wouldn't stop running plus the unit makes a loud buzzing noise. I contacted Asurion on 12/28/2021, I was told that someone would contact me in 12-24 hours to set an appointment to check out the unit. After I didn't hear from anyone, I called Asurion on 01/10/22, and was told to wait 12-24 hours, no results, I contacted them again 01/20/22 and an Escalation Supervisor set an appointment for 01/26/22. JM Satellite came out to service the unit, he declared the unit needed to be replaced. I have contacted Asurion on these dates 01/31/22, 02/03/22, 02/09/22,03/03/22 and 03/09/22 trying to get my unit replaced. Every time that I call, I am told that someone will get back with me in 12-24 or 24-48 hours. I was told that JM Satellite didn't follow direct protocol when sending them the information about the replacement of my unit, and they need that information before the buyout could happen. Meanwhile I am in limbo with no answers in sight.

On November 29, 2021 I placed an order for 4 LG appliances. The earliest delivery date was February 25, 2022. I did not receive any communication until February 24, 2022 when I was informed that my delivery was rescheduled till March 23, 2022. I called customer service and was informed that 1 of the appliances was out of stock and accordingly, none could be delivered. That made no sense whatsoever to me but apparently this is their policy. I canceled the out of stock item and my delivery was scheduled for March 2, 2022. On March 2, 2022, my delivery arrived. One item (stove) was severely damaged and could not be delivered. I was told that I would receive a call later that day or the day after with regard to a rescheduled date. Two (2) days later and still no communication so I went to the local store. I was informed that delivery was scheduled for March 19, 2022. I informed the appliance clerk that it was a large inconvenience not having a stove for that extended period of time. The clerk phoned LG directly and was told that it could be scheduled for March 9, 2022. The delivery never happened and I'm told it won't be delivered until March 19, 2022. I was told by customer service that they can't deliver something that is not in the warehouse.

In the last year or so, you can no longer apply your payments to the balances you want to choose on CitiBanks Home Depot Card Website. It says “Not all promotional balances may be visible” or something to that fashion. It’s been like that for at least a year….You cannot see your promotional balances without downloading your statement. We used the card to build our home, so we have a few large promotional balances. I know the law, non promotional amounts get payments applied first, then highest APR and then the one enduring soonest. Well, the APR is the same on ALL balances, but they are splitting our payments into tiny amounts and spreading it over all the smaller amounts, so our balance due the soonest has not decreased in over a year! They just apply a few cents to dollars here or there to the smaller ones that expire on the same day as the larger balance, but DID NOT APPLY A PENNY TO THE LARGEST AMOUNT. When you contact them they send the copy and paste response, no help at all. I believe this is corrupt, fraudulent, ILLEGAL. They are purposely not applying payments to the promotional amount that is expiring soonest so you end up with all that interest that’s built up. I am transferring our balance as soon as possible and we will no longer be shopping at Home Depot. This makes Home Depot look really bad and I honestly think this needs to be investigated by the piers that be and a class action lawsuit needs to be studied on this.

Since the implementation of the new supervisor structure, SLS, my life has become HELL! My responsibilities have more than doubled and addition tasks are constantly being added. I leave work and arrive home when I should have already been asleep in order to have 8 hours of sleep before my next shift!

I have tried to work with my ASDS but, she tells me that there is nothing that she can do.

Apparently, nobody cares that I cannot have an evening meal or get 8 hours of sleep.

The new system was supposed to help improve our "Work/Life" balance.

Y'all are literally "Killing Me"!

Home Depot has made it very difficult to apply for the military discount. I will be shopping at Lowes from now on.

I ordered a toilet online because I am house-bound. It was shipped with a broken tank. After an hour of searching and calling for return of damaged goods, I found there was no direct way of doing this. I took a chance on your phone system on dealing with a past order and was told I could put the toilet on my front porch for 3 days to a week and UPS would pick it up. I later got a not from NSD saying they could get in touch with me and I could respond with a phone or an email. The phone number produced a message that it wasn't assigned. The email response was an email from a different email address. I responded and got another email from a different email address and said I need to provide an "R" number but no other information. This is the most complicated and undocument return policy I have ever dealt with! It's like customer support is hidden and purposely kept from consumers!

Home Depot is for making home improvements! For someone who purchased a home

Would be common, no?If you just purchased a home do not apply for a credit card at Home Depot! Lowes has better prices to begin with, but Home Depot was closer. I went to the store and went to make a large purchase for home improvements and the little girls that work there told me to apply for a credit card that came with bonuses and I could save 50.00 today and boy was was that a mistake. I had changed my address and forwarded my license the day I purchased my new home. I went to the store after several weeks wondering where my card was. It had been 3 wks. I gave them my new address to update the account and asked where my card could be. When I was originally applying in store they told me to use my previous address as I had history there so I listened to the uneducated store associate and did just that. It took the card 3 1/2 weeks to get to my home and when it came after waiting they had already marked it as fraud for me giving them my new address! I could no longer make home improvements I was in the middle of (I have cash just preferred to use credit) originally I was using my drivers license and social security card for every purchase. So after I had already spent thousands using my drivers license and Social Security in their store they just stopped my card that had an 8,000.00 limit. All I did was I spoke to the store representative asking where my card was made sure they had the proper updated address now and they marked my account as fraud and would not tell me my balance, let me make a payment, or use the card so my perfect credit that I have worked years to build to purchase my home is now being affected and they still will not let me make a payment. They still have not sent a valid card in the mail, a verification in the mail, or a new statement. They sent my first statement that won’t allow me to make a payment, a credit card that I cannot use or use online or even over the phone to make a payment. I have tried both the automated system that won’t take a payment and a representative can’t take a payment as I found one who would try. They have wasted countless hours of my time with multiple phone calls. I own SEVERAL businesses myself. This is plainly horrible customer service in store, over the phone, etc. I have offered to verify myself every way possible they just choose not to do it. I have a valid phone number, social security card, and updated drivers license. I have received the first statement and the card they sent out at my new address. They could verify me if they wanted to. Since I was stopped in the middle of my home improvements. I actually went to lowes and got a credit card with a higher limit, purchased a fence, swing set, shed, etc. I could use my card immediately and maxed it out and paid it off early with no problems what so ever. I did use my new address so I didn’t experience any issues with getting my card and have had 0 issues with them as far as customer service or making payments. I saved on all my purchases by using them instead and their credit line saved me even more. With Lowes everything just went so smoothly. I don’t even have any words left for Home Depot . Besides every single customer counts. I will make sure every single customer I have is well aware that your company will destroy your credit, waste your time, be unapologetic, and treat you as a thief for purchasing a home and keeping them informed. I myself can not make a differance, but my influence on others will. Whenever I am able to make a payment, I will pay the entire balance and discard this card and NEVER shop in this store again not will any of my family!

I purchased another 5 gallons of paint at the Pierson Road Flint store. I showed a picture of the skew and description of the paint from the previous 5 gallons I had bought last week. The clerk made the paint and I checked out and paid for it. Before I left the checkout, I noticed the price was less than last time so I double checked the skew and noted the paint department had mixed me the wrong paint. They sent me to the “Customer Service” department who sent me to the paint department and they noted their error, apologized, and made the correct paint—no big deal. I returned to the “Customer Service” desk to exchange the correct paint for the wrong paint. The agent said she couldn’t exchange the paint and simply charge me the difference but only return the mistake and charge me for the correct paint-that today I would be paying an additional $180 to cover the Home Depot’s mistake and that I would have my money refunded to me someday. When I suggested that me paying an extra $180 for their mistake, a mistake I caught before I left the check-out, the “Customer Service” agent said abruptly, “it wasn’t my mistake” and that it was their customer service policy (when Home Deposit makes a mistake, deny it is you problem, blame the customer and then charge them extra).

We purchased a home we planned on completely renovating back in December of 2020 and live in a rural community about 3-6 hrs from larger cities (Reno, Las Vegas, Salt Lake City). We do have a Home Depot (thee one and only Home Depot in the area about 2 hrs away) which is probably the biggest reason we used this particular store for a lot of our renovation projects (i.e. flooring, countertop, cabinetry, doors). Every project that has been contracted out through Home Depot has cost a good chunk of money and everything we’ve ordered has come in wrong, adding 1-3 months onto our renovations each time. In either case, the mistakes weren’t cheap. Cabinets 9k, doors 3k, countertop 8k, carpet 5k. The biggest mistakes we had the hardest time fixing were the misordered doors, the wrong carpet & padding being installed, and the countertop just turning into an amateur job with a ton of mess ups & sloppy work. The order for the carpet had originally been put in and the man who helped us put the order in wrong. We double checked and asked him to fix it which he said he would do. We then triple checked by phone call that the company doing the carpet install had the correct carpet color and padding. All was good via phone. We even checked one last time the day prior to install that the order was correct. Day of the install arrives. They send 1 guy out from Utah by himself to install all the carpet. It was a pretty big job so I was a little concerned he’d tire out and not be able to handle the whole thing in one “appointment” day (which he showed up late for already in a rush). We notice the carpet color is wrong and padding is wrong which, once again, means reorders and big delays in the Renovation house we aren’t even living in yet that is already eating up our budget. I point out that the carpet is the wrong color and the padding is wrong. The guy kind of hassles me a little, blaming me for not seeing it right basically. Then when I point out the big label printed on the side of the packaging that says our address, order # & “WRONG CARPET” printed on the side, the guy begs to do the install anyways, trying all the while to convince me that the color is pretty much the same as the other. I find this super unprofessional. I then point out that we spent thousands on this carpet and it’s our money to call the shots with. I also know this isn’t technically the guy’s fault so I don’t get rude for this super irritating experience. He then says he’ll call his boss and try to get us a better deal on the carpet and says that Home Depot will 100% be paying us back a large portion of the money if we choose to install this wrong colored, wrongly padded carpet. I chat with his boss on the phone who confirms all this. We follow through with the install because we have no time or $ to waste waiting for another couple months and potential mix ups anymore. We contact Home Depot when it’s done to talk refunds/partial repayments and they tell us they’re sorry and that if we pay a little more money then they can install the right carpet. Why would we pay MORE money for something that was not our mistake? The second option was repaying us $500 for the mistake…on carpet that was $6000. The other major complaint is on our countertop installation that took place today actually! The measurements were taken prior by the company who would prepare the quartz slab obviously. The install date was today and this is how it turned out: (1) the installers show up high (at least one) they smelled super strong of weed. I don’t care what you do in your off time and if you can do a good job and be high as a kite, more power to you but (2) the job turned out so awful. I had to take pictures for proof because I was just so disappointed and shocked that Home Depot would contract work out to people that do this kind of a job. One of the quartz slabs isn’t cut to fit properly so the installer puts it up as a backsplash anyways, says he’ll cut it while it’s up. Mind you, I’m no contractor and felt uneasy about some of the work as it’s being done but also am not going to be a hard [censored] on a project I know little about. That’s why we had someone else do the work, right? Anyways, he makes the cut which turns out a super uneven, wavy line for the top of the backsplash, cuts into a couple of cabinets breaking small chunks out of the new cabinetry and then proceeds to fill the cuts and gouges in with silicone caulking (which I didn’t see until they were gone and I could go in the area). Like, what? When they clean up and leave I “inspect” the work area and see silicone caulking running down the cabinetry, down into the new sink. It’s as if they either globbed it on or didn’t put any in some areas. They just didn’t care ti clean up the job, creating more work for us. It’s going to take a lot of time to clean up and re-caulk all of that. When they cut the hole for the kitchen sink, they chipped a small piece out of the quartz and also left an intended scratch from the tool they used to cut the backsplash. The pride in the work was 100% not there. I feel like because they drove out to what they consider the middle of nowhere that that labels us hillbillies without standards and they’re allowed to do the crappiest, most rushed job they can. I’m calling home depot tomorrow to figure something out but know after all my battles in the last year they won’t be helpful and nothing will get fixed unless I pay more $ or they’ll weasel out of paying back some of that $8,000. This isn’t a high maintenance complaint. This is a complaint from a typically easy going, quiet person that has spent their fair share of time & money on Home Depot’s costly mistakes in the last year. What was supposed to be our first and hopefully forever family home has turned into a nightmare project & a money pit with not a lot of reward so far. Thank God for my healthy kids to remind me there’s more to life than this mess of a project. I can always take/send more pictures to give better descriptions or views of what I’m referring to if needed.

Our delivery driver was horrible. Just an all around unhappy. Was ordering his co worker around like he was his pheasant. Didn't unwrap any of the plastic off before putting the handles on, so now we have to take the handle off in order to get the plastic off. We were told they would unwrap it so we could inspect it with them still at the house. With this mans attitude, no way we were going to bring that up. To top it off as he was leaving he said to my husband "you are lucky I even came today, if you would have been one of the last deliveries, I would'nt have come" what the heck is that supposed to mean? We had crappy weather that morning, but is not the consumers fault they were made to still work. Completely unprofessional and unacceptable! Not sure you will get our next $3000.00 purchase.

I didn't get my "Military Discount", - because I "COULD NOT GET IT ON MY CELL PHONE" and the girl - in customer service was ignorant and "NOT ALL "CUSTOMER SERVICE ORIENTED" She ignored me and my problem! I am a "Veteran of the Vietnam Era" - from [protected]. I attempted to get it on the phone and the "PERSON"- another "Female" said I "could not" use my military

discount - after I showed her the "FLAG"-I have it on my "License" card! She was the one who sent me over to Customer Service, which I have already stated- there was "NO" success.! I have dealt with Home Depot for over 30 years...but never again!

I do have a "New" Lowes Hardware down the street from my home- which I will do my hardware shopping! I am "VERY UNHAPPY" how Home Depot is treating customers, especially "Veterans..." Rest assure"- I will never go into a Home Depot store - ever again!

I've been registered in home depot system for military discount since 2020. Last purchased online on Feb 2022 with my discount 10% applied. But when I bought this washer and dryer with parts and other household items instore purchased first thing this HOME DEPOT employees approached was "no military discount" unless otherwise you enrolled or registered online. I showed my military ID. with the total purchased of $1591.39 with parts and household additional total $69.21 without applied military discount. I explained I had been actively registered since 2020 but my words were not even heard. This home depot employees at EASTLAKE CHULA VISTA are very rude unprofessional doesn't give a damned about the customer presence didn't bother checking my military ID or check my phone number or emailed, Home Depot employee just give us their flyers to apply discount online and I left the store without my 10% discount. This is the only Home Depot Store site at Eastlake do not acknowledge giving the military discount. They rip off all the military customers for not giving the discount like me. Whether over the phone or in person customer services this Eastlake store Home Depot are just unfair misrepresented, lazy unfriendly, unsatisfactory, incorrectly, improperly and intentionally disregard my military discount. All of them need to get more thoroughly training how to treat well their home depot customers.

Their SKU sheet use supposed to apply for military discount is not working and my purchased on 02/22/21 information such as:

Total purchased $1591.39 on 02/21/22 salesperson: KST0110 store phone number: [protected]

Another purchased at the front register total $69.21

Store 1030 Eastlake

1320 Eastlake Parkway

Chula Vista CA 91915

Contractor Parking area is a complete joke, every time I go there it is loaded with regular customers and upset contractors because we cannot get in to pick up our loads properly it would be nice to have a section or a sign or at least the pro loaders can at least ask those customers please do not park there it is for pro during certain hours only so that way us contractors can get in and out so we get back to the job this is the reason why I rarely go to Home Depot and usually shop at Lowe’s because it is easier for contractors to get in and out.

So as of 2/14/2022, if you do not have a receipt or did not use a credit card, you cannot return anything... 😖That royally SUCKS! what if you do not own a credit card, some people do not want credit cards, or they have bad credit, and you pay cash for items. And for any reason you lose your receipt, you are screwed!

I will make sure I never shop at a Home Depot ever again. They have made a huge mistake in this ridiculous policy. I hope it backfires on them... Just made my decision easier to sop Lowe's.

I have a Home Depot Project Loan account that is four years old. I have made all of my monthly payments on time. I recently refinanced my home mortgage and chose to payoff the HD account as part of that refinance. A check dated Jan 4, 2022 was sent to Home Depot in Louisville Ky by my closing attorney. That check was made out for the full payoff amount. The check was cashed by Home Depot on Jan 14, 2022.

I made a monthly payment after the payoff with the expectation it would be returned. The Home Depot has refused to credit my account with the payoff amount and is listing my account as overdue with two months payments due as of Feb 20 2022. I have been in touch with Home Depot by phone numerous times. They do not have a customer service live representative to speak with. I was able to contact a representative by other means. They forwarded the info to their accounting department but still without results. Please help.

I bought 10 new windows and they came to put them in. Well they installed them wrong they ended up boxing them in with 2x4 and 1x1 looked like a flowerbox. So after a year they came and redid them will they must have new guys as they did tool in the caulk now I have 4inches of condensation on my windows so bad they leave water puddles on my window panes. have to wipe them down daily or end up with rotten wood. they do not care about their customers as I have been battling with them for 2 years and they still are not fixed.

I tried signing up for the discount on line. It told me not verified. I contacted the site it directed me to for help. They said I was verified but it still comes up not verified. They changed the system obviously to make it hard for old veterans to navigate and not give the discount whole advertising that they do. In the past all I had to do is show my service related VA ID. I spent over $5000 at Home Depot last year. I will spend it at Lowes from now on where I just have to give them my phone number.

I made a purchase back on July 2021 the sales representative advised me that it would be installed by November 20 21 no one has contacted me no one has said anything to me I’ve sent numerous emails to the CEO of the company I’ve been back to the store to find out about the installation if I don’t call no one calls and I’m left in limbo still have not received my windows this is very upsetting late for a big corporation such as Home Depot it is on believable that no one is able to contact you and give you the correct information we are now in February and I still don’t have my windows

In Dec. 2021 my refrigerator quit so being as I'm 69yrs old, disabled and have had a very good relationship with HD since the 1980s plus I have a credit card

with you, and I don't have a vehicle and 25 miles to the closest HD. I ordered an LG on line with free deliveryI got the confirmations and it was supposed to be delivered Jan.6. Received a call from HD to set up delivery. I then received a call from a Barlows Distribution on Feb. 9,2022, which I never had contact with them before, to tell me they would not deliver to me because it's a dirt road. It is a county maintained legal rd. so I don't understand how you can single me out. My friend up the street just had a stove delivered from HD.I really don't know what to do as I don't want to cause any trouble but my back is up against the wall. Can you help me?