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Home Depot Complaints Page 30 of 120

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4:37 pm EDT

Home Depot Maurice Curtis-Smith

I helped Maurice for a very long time in school and he ended up scamming me for 200$ I can provide all the proof it was him and I would love to have him fired for being such a scum bag.

Desired outcome: I would like for him to pay the money he owes me or even better just fire him. He scammed me yesterday on discord 5/15/22 while I was helping him do his work he was at work and because I trusted him, I didn't think he would scam me.

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5:50 pm EDT
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Home Depot the Kingman AZ store,-Stockton Hill -dress of a employee

I was at the Kingman Home depot today Sunday May 15,2022

in the garden Area Check out, the Girl that waited on me, was disgustingly dressed, piercings in nose, ears, tattoos/dressed in black, hair was pitch black real wavy curly/stringy down shoulder length/slightly passed/wear boots that obviously came from Fetish store, They were imitation of KISS Boots, the rock band/which some online places sell them like Devonia, or starlets and harlots, or KISS Online, her clothing was also matched to this outrageous wear. She looked like she was going to a rock concert in Los Angeles or Detroit. I don't think that is proper attire for a home depot employee to be wearing./also the black makeup so thick you could scrap it off and wear again the next following days, Its unprofessional, and does not represent home depot . I know home depot has somewhat of a dress code, she looked utter ridiculous, and teens, and young adults, and 20 to 30 something adults moving here from California, or other states is giving Kingman a bad rap by thinking they can dress like that. When I was working retail and your talking in the 1980s and early 1990s, Men couldn't even have long hair, tattoos had to be covered up, absurd plugs and piercings was not acceptable and her clothing certainly was not acceptable, I realize this is 2022, but its not right,

Desired outcome: Yes reprimand if she wants to dress like that, she should move back to LA or where ever she came from/and if she is going to work at Kingman Az Home Depot, she needs to dress with a standard dress code of home depot

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11:30 am EDT

Home Depot Store credit card

I returned a generater I bought online, like I went to pick it up and decided I couldn't use it so I never even left the store with the generater. So I was isued a store credit card for 426$ and was told I'd have to show my ID when I used it. Well it got stolen and that person obviously can't show my ID so if they don't reissue me a card they are just going to be like taking that money from me

Desired outcome: Reissue store credit card⅚

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3:04 pm EDT

Home Depot Custom cabinets and countertops

Went to Home Depot to have custom cabinets and countertops installed. The salesperson I worked with was very good and did all she could to resolve the situation.

When design was finalized and I was happy with colors and layout, the problem was with payment. Tuesday, I tried to write a personal check, it was declined because it was over $13,000.00. I went to the bank came back with a cashier's check and again it was declined. Then I'm told I had to wait 24hrs because of too many declines. Couldn't make it back the next day, received a call Thursday that I would need a new cashier's check because it couldn't be more than a day from date printed on check. Another check and another $5 fee for a new check. There were 4 people trying to figure how to accept the cashier's check. Almost an hour and a half later, I walked out of there with my check and no cabinets. How is a cashier's check not an acceptable form of payment? NEVER AGAIN HOME DEPOT...closing the account

Desired outcome: I WANT MY CABINETS!

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9:34 pm EDT

Home Depot Delivery

HOME DEPOT,

I do not know what you can possible do to me/us to keep us as repeat customers of Home Depot!

I ordered a new dishwasher from Home Depot - against my husbands wishes who prefers Lowes over Home Depot but I told him I had ordered all my appliances from Home Depot when I lived in Minnesota and loved Home Depot.

We received a message that our dishwasher would be delivered between 3:45 - 7:45pm on Saturday May 7th.

I called, responded and confirmed that we would be present during that time period.

We had been invited to a much anticipated Kentucky Derby party with the main event taking place at 5pm Mountain Time but cancelled due to this scheduled time.

We had hopes the dishwasher would be delivered in time for us still catch part of this party.

At 7:45 pm we still had not received our dishwasher!

We had hired a plumber/installer to install the dishwasher on Saturday (He charges more for a weekend but this is when you

stated it would be delivered!) At 7:45 he was getting anxious and so were we.

We called Home Depot - Helena, MT and spoke to "Dylan" who stated that someone else was also waiting for their delivery so it may be another hour or so for us to get our dishwasher but it would still be delivered.

Our installer decided to wait rather than returning - so we waited.

At 8:30 Dylan from Home Depot called to ask if our appliance was delivered. We told him no but we were still waiting. He then stated that it likely would not be delivered. WHAT? After all the promises and the notices that it would be - and cancelling the party - and hiring an installer -and waiting all afternoon and evening - and now no dishwasher?

And we had received no phone call to explain the delay nor the cancellation. ( Dylan did say that the driver had my phone number to call - but we heard nothing! )

**************************************************************************************************************

We expected to hear something that evening about the delay - and a new delivery time and date - but nothing!

We then expected to hear something the following day - but nothing!

It is now Monday evening and still we have heard nothing!

NOTHING!

In our opinion Home Depot is the most irresponsible and most unprofessional company on this universe. That is how we feel about Home Depot!

So - what are you going to do to change our opinion - and that of others - and what about all the additional expenses (Hired Plumber) we have incurred because of the NO SHOW & NO FOLLOW UP?

We are waiting to hear - as right now " Word-of-mouth & Online reviews can be the BEST or the WORST advertising !

What will you do to change our opinion?

AND WHERE IS OUR DISHWASHER?

Tricia McMahon

8405 Twin Peaks Road

Helena, MT 59602

On Friday, May 6, 2022, 04:02:34 PM MDT, The Home Depot wrote:

The Home Depot Logo

Your order is arriving soon!

Your delivery will arrive

Saturday, May. 7 between 03:45 pm - 07:45 pm

The Home Depot Logo

Order Number WP33247438

Order Date Apr. 29

Track Your Delivery

What's Next

Your appliance order is arriving soon! We’ll text or call you when your delivery is a few stops away.

Desired outcome: I want at best a credit at HOME DEPOT to get us back - as right now we are VERY VERY VERY UPSET and DISAPPOINTED!

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10:36 pm EDT

Home Depot Representative / no cashiers available

I was at the store in Aurora Colorado on Mississippi. After trying to go to a register, the representative said they were closed. There was no cashier available other than self check out. The representative said someone would help me at self check out. No one was helping. I saw other customers getting frustrated that no registers were open. I went over there to self check out and no one was helping me. The associate who's name is Ammad,, said I was talking [censored]. But all i said is nonone is helping and and no register was open other than self check out. Before I left,, I asked for his name,,, Ammad.

Desired outcome: Just to fix the situation. And please let the associate know what his job is.

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6:19 pm EDT

Home Depot Elite Kitchen Supply34.4 cu. ft. Commercial Merchandiser Refrigerator

Hello,Greetings for the Day!

I ordered an ELITE 2 door fridge for my Store. I ordered a new fridge and paid the price for a new one but what I received looks like an old Fridge Home Depot sent .

My store is about to open and all my work is finished and today when i opened it it was broken and looked like it was a used one. How can I use this display fridge for my new store? Everything I am buying is new for my store.

ELITE FRIDGE DETAILS:Elite Kitchen Supply34.4 cu. ft. Commercial Merchandiser Refrigerator with Glass Doors in Black

SKU [protected]

I need a solution for this issue. replace it .

Please see the attached picture.

Thank you and Regards

Rupesh

Diva's Nectar Bar

[protected]

[protected]@gmail.com

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12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot Husky Garage Storage Cabinets

I have purchased some Husky garage storage cabinet in the past. The quality was unmatched by anyone. Very heavy duty, superb finish, and easy to assemble! I had given this cabinet a AAAA++++ and bragged how good they were to all. However, that last 48" wide cabinet [Order #WP20529933] that I purchased was dramatically different. Very lightweight and the finish was noticeably thin and even less quality on the interior. They also have changed to packaging to use way less styrofoam and more protective film that is very difficult to remove...It adds several minutes to the assembly. I am so very disappointed! They took a great cabinet and turned it into another average piece of lightweight garbage. Then they have the nerve to end up charging more for it! I realize that we are experiencing some unusual times and cost are up but that is no excuse to cheat me on the quality too. I have attached a photo of the carton weight comparison below. It proves that they have dramatically lightened up the product. The photos show I still have 2 - 36 x 18" cabinets that are still in cartons that I bought last year. The other photo showing the weight of the last 48" x 18" that I bought. The earlier 36" x 18" cabinet [Order #WD80645856] that I bought has a carton weight of 191.29lbs. The last 48" x 18" cabinet that I purchased had a carton weight of 177lbs. My memory tells me that I recall the carton weight on the 48" cabinets purchased previously [Order#WJ34038558] were close to 250lbs.

This is very disturbing to me...so so very disappointed!

Desired outcome: I would like to have the heavy-duty cabinet that I have paid for.

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4:07 pm EDT

Home Depot American Disabilities Act complaint

Re: Pasadena #0565 5455 Fairmont Parkway Pasadena, TX [protected]

On April 28, 2020 I visited the aforementioned Home Depot store to do my shopping. I am a 100% Disabled USMC Veteran who uses the Handicap Parking spaces when one is available for I have limited walking capabilities. On three different occasions I have found shopping carts and/or the orange loading carts completely blocking a handicap parking space. I have personally addressed this issue to management each time and once again I have found these loading carts blocking a handicap parking space. This repeated problem continues without any changes to date. The next time I find these orange loading carts blocking a handicap parking space I am going to formally file a complaint with the American Disabilities Act federal office along with a copy of this attached photo. I trust my complaint will be addressed and this issue resolved.

Thank you,

Jesse Rojas

4003 Coapites St.

Pasadena, Texas 77504

e-mail [protected]@aol.com

Desired outcome: No more blocking of handicap parking spaces with shopping carts or orange loading carts.

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12:58 am EDT

Home Depot Citibank home depot credit card

They should have given more notification to alert the customer when their deferred interest ended so they wouldn't have to pay 25.66% interest on the original loan amount. The text is smaller than the payment due.

I almost had my entire amount paid off by one payment, however I missed the due date for the deferred payment by a few days and now I owe $10k. How they got to this amount is a mystery because $10k is not 25.99% of $23k. That's scummy in how Citi does business. I will not be deferring payment again or using their company again.

Desired outcome: Since I was a few days away from making the final payment, I would like a refund or forgive at a minimum half of the amount of interest owed.

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4:15 pm EDT

Home Depot Citibank credit card

Your credit card offer is a scam. Never received credit for opening and now slapped with late fees and interest for not paying their own late fee when credit should have covered it. I would have NEVER opened the card if I’d realized it was with Citibank. Now I’ve wasted an hour in the phone talking to 3 different people, closed the account, and they’re still reporting me to the credit bureau because I’m not paying their fees which should have been covered by the opening credit that never happened.

Desired outcome: Zero out my account balance for the remaining $6

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2:52 pm EDT

Home Depot Home delivery

I received a samsung refrigerator and stove. I my kitchen is on the second floor. The delivery team destroyed my walls and floors going up the stairs. After they realized it would not make it up the stairs they pulled it back down the stairs resulting in more damage to take the doors off of the frig which they should have done to begin with, I was told someone in the claims department would call me back within 2 days concerning these damages and nobody did. I had to chase down claim numbers thru home dept for 2 hours on the phone. Once I had the claims# and called their claim handlers they said it would be another 2 days before someone would get back to me. This is too long to go in between repairs. Please never use home depot delivery. I plan on sharing this complaint on social media. Home depot sucks. Teach me to spend $25k to get treated like this... F%#@ home dept

Desired outcome: To get someone out to quote these damages so my contractors can continue their work

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9:14 pm EDT

Home Depot Carpet installation west mifflin store

After installing carpet there was a piece 7x12 left. I wanted to use that peice on stairs in my home. I was quoted 250.00 for that additional work which included 4 yards additional carpet. Do not need more carpet. I have the 7x12 piece. They insist the reminate will not match the pattern. That is not a problem for me. Could I please have the reminate I have installed? I will pay the installation cost no problem.

# H4115 190377

Desired outcome: Install the extra carpet from previous order on my stairs.

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1:31 pm EDT

Home Depot Home Depot Credit

April 6, 2022 my account was closed due to non-payment. It was 90 days past due as of December 6 2021. The Balance was $79.00 which was charged off by Citibank/Home Deport. I normally receive bills by email. I did not get bills by email or by regular mail. My contact information was current. The charge off was reported to the credit bureau's resulting in a 129 point drop in my score.

Desired outcome: restore my credit rating with the credit bureau's.

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4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On March 25, 2022, I went to Home Depot in Riverside to purchase a floor model of a refrigerator for immediate delivery due to an urgent need for a working refrigerator at home. After talking to salesperson for a while, she convinced me the delivery could not be done immediately. It would take a few days no matter what. So, I agreed to the purchase of a new...

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1:59 pm EDT

Home Depot Website Authentication

When logging into my account I enter my login name and password. The next window asked for an authentication code to a number I no longer have. There is not another option to send my authentication code such as my email address. You've already lost a sale of $800+ because of this. I am unable to order anything online so I go elsewhere.

Desired outcome: Add a second way of authenticating a user and a way to change your phone number on the account.

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11:55 am EDT

Home Depot Andvertised rebate of $187 towards extended warranty not hononred

Made a purchase almost a year ago from Home Depot instead of Lowes due to the $187 in rebate incentives offered through Home Depot. Made the purchase, accepted delivery of a very expensive stove form LG, received a link to follow and fillout in order to activate the warranty, called my insurance to inform them of the date they are supposed to begin coverage of the stove under my home owner insurance once manufaturing warranties are up. However, LG and Home Depot has been passing me back and forth like a bad penny. First Home Depot claimed they new nothing of their own promotion in (July and August of 2021) and transfered me to LG Warranty department. LG warranty department told me to check back a few months later in the hopes that Home Depot would have processed it on their end at Major Appliance Department and they would then get that information. So I waited and a few month's later, went through the same experence of buck passing. I then emailed customer service for Home Depot included my receipt and the email with the link I received. That email garnered an this mailbox not monitored several emails later still no one to resolve this issue. Please tell me who to write to have this resolved.

Desired outcome: I would like the rebate honored and the additional year of protect offered for my purchase.

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10:43 pm EDT
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Home Depot Customer service

Hello please have someone contact me regarding poor customer service at store 750 North University Drive Coral Springs, Fl 33071 #[protected]/19/2022 2:55PM cashier Anne. This was the worst customer service that I have ever received from a cashier (Anne). I purchased $282.73 including tax I asked the cashier to bag my order she stated that is not my job she put the bags into the cart and told me to bagged then myself I asked her to call a manager she stated you called them another cashier came other and assist me with the bagging. Please call me, this employee should not be working for Home Depot it is obvious this employee does not care for her job. I purchased boxes of nails, hangers, wipes ext. 90% of my order was a bag order with the exception of the ply wood. This was not a self service counter Anne was my cashier Why was she so rude to me a paying customer please have a manager call me back from corporate I spoke the manager of this store Jaime M.

Desired outcome: Please have someone contact me

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11:29 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Home Depot Military Discount

I served over 20 years in the military. Today I was told I would not receive a military discount since I didn't have a cell phone. That is not right who ever decided that should rethink it. I will stop doing business with Home Depot since i feel that's discriminatory.

Desired outcome: Go back to doing what was done before with Veterans.

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Jackk4
Las Vegas, US
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Oct 21, 2022 9:55 pm EDT

I am a military vet. You have confirmed my military service in an email. However, when I shop at Home Depot your service personnel will not accept your email as verification of my service. What is wrong with you? Lowes has accepted my verification with my phone number. I must assume you do not what my business. If you require a I-phone to verify my service I will direct all my future business to Lowes. Jack Las Vegas 89149.

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Jackk4
Las Vegas, US
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Oct 21, 2022 9:48 pm EDT

I am a Viet Nam vet and have have been approved for your military discount. However, when I shop at Home Depot you require a I-phone to confirm my discount. I have received an email that confirms this military discount and your service personnel will not accept your confirmation. When I shop a Lowes they just use my phone number to confirm my military discount. I must assume you do not want my business. So in the future I will shop at Lowes. Jack Las Vegas NV, 89149.

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10:41 am EDT

Home Depot Double-paned window with no argon gas

In June 2021, after waiting four months for this Garden Window to be built it was then installed. It is a beautiful window. However, the top window has no Argon gas between the panes of glass. This was tested by another window installation provider with his light equipment.

The problem with this is that nothing can grow in this window without frying in the sun. We are in the desert. The window radiates so much heat and cold at night that we had to buy a window cover for it. We paid almost $3K for this window and believe it should be fixed. Either replace the top windowpane or inject Argon gas. This needs to be repaired. And I sincerely hope the Home Depot will respond to this request.

Thank you.

Elizabeth Hickok

Desired outcome: Please fix the window our window.

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Emf88
Seneca, US
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Apr 22, 2022 12:36 pm EDT

We purchased a Frigidaire freezer in 2020 that was delivered 4 months later, Nov 2020. This one had to be replaced and was delivered in Jan 2021. The 2nd one stopped working in Dec 2021. As of today we are still waiting for it to be fixed. After several calls and emails to the extended warranty company (Assurian) they have given excuse after excuse as to why it hasn't been fixed. I am sending them an email advising them I am contacting the Better business bureau.

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