Home Depot
reviews and complaints

On August 30, 2022 we bought a jeld-wen door at the Hudson, WI Home Depot store. The total cost was $1760.38. Although Home depot did not install the door we did have a professional contractor do the work. The door was specifical order and we picked it up in October and had it installed at that time. At the beginning of February, 2023 my husband noticed that the door was crumbling at the jam. We took pictures to show the store what was happening and they send the photos to the manufacturer who denied that it was their door. We took more photos which the store sent to the manufacture who then blamed the installer. However, at this time we noticed that there was condensation between the panes of the glass in the door and that material around the frame of the glass was oozing out. The manufacturer agreed to replace the glass panel but is taking no further responsibility. The folks at the store say that they have to follow a "process" and say that they are sending a 3rd party to examine the door before they can do anything and that it can take up to 3 months. I find this treatment unacceptable and would like immediate action.

I called my local home depot. Phone hanging up multiple times. Email not talking emails said had to call 800 number. The rep didn't understand english. The service is deplorable, you have to put product in cart to get price.

No one can help me, they no longer have customer service, just put you on hold.

Over charge for haul away. I told the rep I have a medical condition, and she asked me to install it! No understanding of customer needs.

The installion and haual way is more than the mircowave. They don't care about customwrs with medical need. On hold for supervisior. Purchase and installion is a time consuming, and no customer service. 12 min on hold yea! 3 min hold! Deplorable. I need a mircoave for times I can't cook, also caring for elderly mom.

REFERENCE: Home Depot Order #WP11914773

Order date: September 2, 2021, Delivered: September 13, 2021

Manufacturer warranty: 09/02/2021- 09/01/2022

Extended Warranty: 09/02/2022- 09/02/2027

I purchased a Whirlpool refrigerator from Home Depot. At the point of purchase. I paid $1,700.78.

The ice maker component of the refrigerator is not making ice. This problem started one (1) day (9/14/21) after delivery of the refrigerator. Warranty repair claims were placed for this issues/problem four (4) times since Sept.13, 2021.

Claims for repair of ice maker submitted: 09/14/21, 08/01/22, 01/16/23, 03/04/23. Each repair order provided a wait time of 2-4 weeks for ordered parts. The last claim repair order request (placed on 3/4/23) that the entire door which contains the icemaker be replaced. The service company (1-800 Appliance) stated that the replacement door is on back order and not expected for another 2-month from today (3/8/23). This refrigerator is a lemon and has provided 18 months of no ice and additional cost to provide ice for my household.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Home Depot that goods be as described, fit for purpose and of satisfactory quality. Home Depot is in breach of contract, and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be replaced.

To Whom it may concern:

I am writing to you in the hopes you can help. In Feb I purchased new granite countertops to go on my new kitchen cabinets from Home Depot in Payson, AZ . The Countertops were installed March 2019 & I complained immediately that the seams didn't look good. The installer The French Quary came out and told me sometimes you get seams are like that and I would have to live with it. I told them that I work for a General Contractor for over 20 years and built hundreds of homes and I have never seen seams like this. Didn't like but lived with it until July of this year when the seam started separating. The crack is so big that I can put a dime almost all the way thru. I took pics and went to Home Depot in Payson AZ and told them what was going on and was given multiple numbers to call to handle this. I was told to call The French Quary they were the installers and was told the installation warranty ran out after a year and they would not stand behind their work. On Aug 3rd I sent an email to MSI surfaces (per home depot) with pics and purchase invoice received an email back asking for warranty number. Continued to contact phone numbers I was given and finally on Sept 14th went back to Home Depot. I spoke to a girl in the specialty dept name Katie told her what was going on as well as all of the other issues I have had with this home depot. I showed her pics of my countertop as well as my original receipt showing that I complained about this issue from day one. I told her I contacted The French Quary the installer who installed and was told they couldn't help she said they no longer worked for Home Depot I said I can see why. She apologized for what I was going thru and said she was going to contact their new installer Chivino to see if they could come out to see what could be done. I emailed her pics and purchase invoice on Sept 14th. On Oct 2nd I emailed Katie at Home Depot again and ask what the status was on my countertop repair. She emailed back and apologized that I hadn't heard from them and said she would contact them immediately to see what the delay is. Chivino contacted me within a few days and set up a time to come out. They came out and said the install was a bad install and it could be fixed but it would take some work. They would have to remove the countertop and sand down the seams and reinstall. They said the would take what they found back to home depot and get back to us. Didn't hear anything until I recived a Installation complete invoice from Home Depot on Nov 8th. Not sure at to what that meant i sent a email to Katie at Home Depot asking her to explain and when we could expect to get out countertops fixed. I received a call from Katie today saying how sorry she was but Chivino installers was not willing to do the work on our countertops because it was originally done by a different installer and they did not want to take on responsibility for someone's else's work. So I said after all the money I have spent at home depot yall are not going to stand behind your work. I don't think its fair because we live in a small town and Home Depot is pretty much the only store we can buy from that we can't get quality workmenship. I would like to think that Home Depot being a multi billion dollar company they would step up to the plate to help the little guy. My husband and I have worked very hard to get where we are at. I don't think it is to much to ask when we purchase a new kitchen with new countertops that they can be installed correct and if not that Home Depot would stand behind the people they hire to do the work. I am attaching pics of my countertops ask yourself would this be acceptable to you in your home. Thank you in advance for your time and consideration in helping fix this issue.

Melinda Briggs

[protected]

[protected]@cs.com

9386 W Coyote Dr

Strawberry, AZ 85544

1 Attached Images

Yes, back in April 2022. I decided to redo my living room. I have I have multiple sclerosis secondary Parkinson's disease so I had everything shipped. I purchased a living room suit flooring, vacuum cleaner, paint everything to do redo my room. I want up spending approximately $7000 and use my Home Depot credit card. My deliveries were made about two weeks later, the living room suit was full of mice that had made a nest ate the inside of the furniture. The flooring every box was broken and the flooring was busted cracked and unusable. The manager at the York PA store told me to bring the boxes back. I told him the boxes were very broken and he told me just to bring Flooring back to pick out nine new boxes. He told me the brand that I was allowed to pick out and that was it but I got there and nobody knew what he told me and I went to paying $700 for new flooring and never got reimbursed for all the flooring. I have to pay for people to drive me around because I can't drive anymore. Everything that I bought from Home Depot was damaged destroyed or didn't work . I couldn't get anybody to pay attention so I stopped paying my credit card. I've now destroyed my credit because of Home Depot and I am getting ready to file a lawsuit. I have anxiety that goes along with my multiple sclerosis and I have been having anxiety attacks have been taken to the hospital several times and nobody seems to want to make it right.

I hope you record your customer service calls. I made a simple card about a duplicate order that I wanted to cancel and the woman on the other end of the line kept interupting me while I was trying to expalin what happened (my first order was declined and canceled by Discover. Home Depot advised me to verify with Discover that I had made the order. They said the orignal order was canceled and I would have to order again. I did this and noticed that the first order that was canceled had an order for 2 mirrors and a servvice plan. I only wanted 1 mirror and no service plan. Then I got an email that I was getting 4 mirrors as the first order was resubmitted instead of being canceled and the second order also had 2 mirrors on it. They are huge mirrors which is why I ordered them on line). I asked her to not interupt and listen to the end of my sentence. She continued to interupt then just started talking over me and when I asked to talk to someone else she said no they were all busy. Then she continued to talk over me and said I can't hear you :(

I was looking to have new flooring in my home, some carpet some linoleum. The quote for linoleum was for 80 sq yards. My measurement was closer to 50 square yards. When I questioned this, they (online flooring group) tried to convince me they allow extra for waste, I understand the concept but 60% extra? More disturbing was on the same quote there is a line item for new subflooring, this came in correct at 50 square yards. Yet even more disturbing was the labor, the install is calculated at 80 square yards for labor. I point blank asked; "how can you charge labor for 80 square yards when you can only physically install 50"? Response, "we just carry the numbers for the material to labor" If I order this exact product from your website it calculates 10% more for waste. So as an amateur I would only expect 10% waste, but a professional 60%? There are some questionable ethical practices here that should be addressed. It has never been an accepted practice to charge for services not performed.

I was at Home Depot at 11:00 this morning with my wife. We are both in our 70s. When we went to check out there were employees standing around talking at the service desk and zero/nota single checkout manned. Everything was self checkout and the line went back about 8 people deep. It took more than 20 minutes to get to the checkout. Your managers and supervisors were walking past the lines and couldn't care less that no one was manning the registers. This is not the first time at Home Depot that it is obvious that fewer and fewer people are there to check you out and more and more want you to wait in the self checkout line. Home Depot is doing a very poor job of taking care of customers.

I am a frequent customer of the Home Depot in Plymouth. I am a contractor, and have an account, and credit card.

I looked on line, using my local store, and found a generator I wanted on sale for $899.00. Perfect . Went to purchase the generator and the price was $1399.99. The gentleman that helped me, showed the cashier the price on his hand held, and they said that was online pricing. Not the same in the store.

Not feeling right, I went back and spoke with customer service and they informed me the same. Ok - so try to get it on line. Out of stock. I do not see anywhere in the ad, that this was an online sale price only.

This does not seem like a fair practice, Everyone goes on line to check out what they are looking for before going to the store to purchase. It is the best way to find the best deal. Thinking my Home Depot was going to give me the best deal, I went there, and It did not happen, and this is very disappointing. I am strongly considering my relationship with Home Depot.

Ordered a dryer and set up delivery for a Saturday. Received delivery notice that it would be between 1 and 5 pm. The day of delivery when we received the notice that the truck was 30 minutes away we emptied our fridge and moved it out of the way. When the truck arrived the delivery guy informed me that the fridge had been damaged at the warehouse but the were still required to bring it to me.

Instead of calling before they loaded the new fridge and letting me know there was a problem, they decided to let me waste my entire afternoon waiting for them.

When I called the store I ordered the fridge from I was assured by the manager on duty that they would resolve the issue for me after contacting the delivery people and would call me back immediately.

2 hours later when I still did not had a call back, I went to the store and canceled the order. While doing so when asked why I no longer wanted the fridge I let them know that this incident coupled with my experience with their employees and management this summer has made me feel as though I should start shopping somewhere else.

The response from the manager on duty, “ that’s fine, go ahead”. If I could give 0 stars I would as they give 0 care about their customers or the way they adversely affect customers schedules or family time due to lack of communication.

A word of advice, Lowe’s is right down the road about 5 minutes north. They have much better customer service and you don’t pay the extra prairie center fee for shopping there.

As for Home Depot, looks more like they have started following the closing our doors with in five years business plan, hopefully they are successful at it.

I have a warranty on our stove and we have been without a stove since Thanksgiving. We have been on the phone and have had 5 tecks come out. The stove was on 350 and when I came back into the room it was 795. One night the warmer grill came on in the middle of the night. W have been back on the phone to no avail. The new company Heavenly Cool was supposed to come out last Mondy between 8 and 12 and I got a call at 11:45 to say there no tecks available so it was reset for Wednesday between 1 to 5 and I got a call @ 6:15 to say they were able to make it so we reset it yesterday and the parts were at my house. The 1st teck ordered 3 parts and when he got to the house there was on lt 1 part. He did part the part and stated I that I should watch the stove to see what it to see what it does. I do not feel comfortable leaving the braker on when I am not home or asleep due to a fire hazard. Since this has happened the past I am requesting that a refund for the stove so I can get a new stove. My Cell # is [protected] Bill Peterson Email Address: metropolitanappraisal1 @verizon.net

As an American patriot and military veteran, I get a sense of pride when I see large corporations which support veterans and their families. However, with the Home Depot, it's a different story in today's career searching endeavor. Throughout [protected], I've applied for jobs through the Home Depot only to be turned down. Apparently being educated and experienced is what the Home Depot does 'not' want in their company. I have a 20-year military experience, through my beloved Marine Corps, in leadership, marketing, and problem solving. I received a Master's degree only to be told I am over educated. Apparently the Home Depot can 'say' they support the military and veterans, but it only seems as though it is their marketing scheme to attract the uninformed. I am extremely disappointed in the hiring process.

I came in and purchased a new oven and gas line arranging for it to be delivered, I was given a time frame for when it will be in, that was on Feb 07, 2023. On Feb 18, 2023. I went in and purchased a couple freezers { items were in stock} and a warranty and again arranged for them to be delivered. But since the person who schedules the deliveries was not there and no one else wanted to or were not qualified to do that service, I was told they would call. On feb 21st, I called and was informed that my oven I ordered on Feb 07 was in stock and had been at the store since Feb13th, no phone call and no email or text, I arranged for delivery for earliest possible was told March 3rd , then they changed that to the 10th as they explained they were short staffed. I called Feb 22 and talked to the gal who was in charge of the deliveries and again the 3rd was mentioned by her and quickly changed to the 10th, I asked why I was not called when the unit came in and I was given the storey of being short staffed and they are not able to call when things come in, all the while I am currently working with a malfunctioning gas oven who has one knob seized up and front of oven when using gets extremely hot and a problem if someone touches front panel, If I had gotten a call in a timely fashion I could have arranged for the delivery and haul away of my current unit,

Your employees at the local Home Depot get by with so many discrepancies that we have made it a business that we will not participate with. No salespersons on the floor, or if you find one, they automatically tell you it's not their department. Even though they are standing in the aisles, they don't work in the department. They have to call for help then nobody ever answers the call and no one is to be found. Countless times we have been waiting for someone to help with lumber, hardware, plumbing supplies, and we end up leaving because we can't find the proper person to help. I have asked for the manager to help assist us and then we finally get a sales associate who doesn't even belong in the department to help us out. What is Leadership to a sales associate? Is there no Manager is this store? And why is there so much nepotism within this particular store? Is Yuma, Arizona a store where nobody wants to work so they have to fill jobs with married couples and their adult children? It frustrates me to no end knowing that the store places "Markers" on the customers. I have heard sales associates talk about a "pain in the *" and joke about them with others. This is uncalled for in any business... Leadership training should be Mandatory in any situation, not just in special orders or large sales. You really need to step up your game when it comes to your employees degrading others in front of customers and other employees. You need to make an example of this situation within your Yuma, Arizona store and maybe you will get the numbers up in each department and have customers who enjoy shopping in your store. I do not go to Home Depot to hear all the rumors about customers and other employees. They need Guidance and Leadership, not someone who will hold something over the employees heads to get things done. The manager needs to have a schedule for all employees and ensure that each employee stays in their dedicated or assigned areas. How many breaks do employees take? Seems like they alll take them at the same time. DO your Job! Stop having "pissing contests" with employees over things that are out of your control. Make a set schedule and abide by it. Full time people who are specialists stay in their areas, they are not there to pick up the slack in other departments, call part timers to fill the hours needed.

On Feb. 15, 2023 about 4:30 pm, I went shopping at Home Depot, Schadd Rd., Knoxville, TN. I am 78 years old and was shopping for various items to install a handicap shower. One large item was a sheet of FRP panel board. It is too hard for me to pull that flat cart around while shopping for other items that would help on that install. I parked the cart on aisle 14 and made sure there was enough room for a cart to get by it. Employees did help me find items I needed. With my last few items in my arms, I was shocked to find that my entire flat cart had been put back on shelves. Employees did offer to help me find it all again, but I had somewhere I was supposed to be in 20 minutes and did not have time. Common courtesy would be that a person's cart items not be put back up until the customer is finished shopping.

John Proffitt

[protected]@yahoo.om

I bought a stove and dishwasher from Home Depot Store # 3011 on December 10, 2022 (Order Number WE11488716) and was called telling me the delivery would be made before Christmas. When the delivery was made, I was told they did not have the parts to install the dishwasher and the stove was not on the truck. 6 more trips were made and yesterday, they came again with the dishwasher, and it was dented, so once again, they could not install. I called several weeks ago and talked to the store manager; she said she would look into it and follow-up but have not heard a word back. I have shopped at Home Depot for years and never had such difficultly and frustration in trying to buy an appliance. I have also called the Home Depot Customer Experience department and left a message but have not received a call. Added note: I was in the process of also buying a new Refrigerator but considering getting it somewhere else simply because of this situation. There is no excuse for the Home Depot store to call me setting up a delivery date 6 times and having me wait to not have the items I bought. As a long time Home Depot customer, I find this experience totally unacceptable.

My name is John Chapel and I am the President of Lighthouse Historical Foundation, Inc. (Arecibo Lighthouse and Historical Park) in Arecibo, P.R.., and "Arecibo Inn" the only Hotel in Arecibo P.R.. Since 1999 I have been a loyal customer of Home Depot in Bayamon, P.R. but specially in the Hatillo Store since the day they opened, because it happens to be closer to my two businesses, and for the past several years I had spent over $250,000.00 in purchases. Until few months ago I have been treated very pleasantly and with respect by all employees and all managers all making the experience of buying a very great and confortable one using the Pro program Wich I happen to like very much (you can look at the way I buy by looking at my Pro acct under the tel # [protected]). Never before I had complaint about anything or anyone at all in Home Depot. To the contrary always giving great reviews about the Excellent service and treatment I have received from your employees from all departments Until 3 months ago that I had my first interaction with Elvin Morales Hernandez (Pro Department Supervisor). I went to pick up some merchandise already paid by phone and parked at the pickup area at PRO since I have 6 screws and a metal plaque in my ankle. He was just standing outside, yelled at me "you cannot park here", I told him I am picking up merchandise, and yelled again in a RUDE way "move". At that moment other HD employees came to me apologizing with the situation. Today, I ordered 3 bucket 5 gallons paint and other items, again I parked the SUV at the PRO pickup area, in the far way corner away from the main gate, in case another vehicle or trucks arrive can load too. Elvis Morales was outside, and I passed by him. He said nothing. I went inside to collect and pay the paint with a cart the fastest way possible and when I got out, I found out that Elvin Morales called the cops on me, they arrived and gave an unjustified $100.00 summons while I was loading the materials in my SUV, and he put a smile on his face, unbelievable! First time that I had such disgusting experience at any place. Again, other HD employees came apologizing and explained to me that I am not the first customer in Pro mistreated by this supervisor. I need something to be done about it, or I will be to be forced to leave HD for another hardware store. Very Respectfully, John Chapel.

Installers said we had to remove tile for removal and installation. That was not correct information. We removed tile, last guys trying to install asked why we did it? I told them that’s what the first guys said we had to do. They said let me show you, that’s not true. We never should have removed any tiles, the crew was ineffective,broke the first dishwasher and lied. I have to replace the kitchen floor and I want to be made whole. I have witness statements from Home Depot side and our side. I am willing to sue if that’s what it takes as well as call media out here. I have all the pictures. Sedgwick said that Home Depot should have never filed a claim on this, that you should be handling this.

As the purchase anniversary 4/2/22 (Home Depot) of my LG LDFN454HT dishwasher approaches, I thought this is an appropriate time to provide the study results.

I should have seen the disastrous consequences of my $951.97 purchase coming based on the clown act that was dispatched for the installation. When I opened dishwasher door, a small wood screw fell out. It was about one third the length needed to secure the unit to counter so it is free to move around – not ideal.

In fairness, the dishwasher does clean dishes well, however, I had the unfulfilled expectation that the dishes would be completely dried as well – not the case – not ideal. However, as noted on the website (Innovative technology. Premium performance. Expert craftsmanship.) LG was innovative. Rather than actually fixing the design and manufacturing shortcomings, it does provide a bulleted list on how get the dishes dry – again not ideal.

I am still looking for the bulleted list that explains how to prevent the streaks that appear on the door after use. As an added feature the small areas of the door’s finish are beginning to peel. Overall, I would grade the unit a C+ on the Cr*p scale.

I was at Home Depot in St. Cloud Feb 19th 2023 about 2-2:30pm. I was helped by a employee at the key koski and as I left heading to the self check out doors to exit the store I dog jumped up and bit me in the thigh. I didn't think much of it till I got to the next store savers in town and it really started to hurt. I went to the restroom and seen it bit hard and broke though the skin and took photo I called home depot and explaned what happened the employee said she would call me back and I employee did call back in some time she wrote up a report but didn't really seem to care and said nothing she could do. I said they should look at the camera and find that dog and owner before it bites a kid! she seem to blow it off