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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2412

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10:54 am EST
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Home Depot Billings Montana store and unprofessionalism

I came in and purchased a new oven and gas line arranging for it to be delivered, I was given a time frame for when it will be in, that was on Feb 07, 2023. On Feb 18, 2023. I went in and purchased a couple freezers { items were in stock} and a warranty and again arranged for them to be delivered. But since the person who schedules the deliveries was not there and no one else wanted to or were not qualified to do that service, I was told they would call. On feb 21st, I called and was informed that my oven I ordered on Feb 07 was in stock and had been at the store since Feb13th, no phone call and no email or text, I arranged for delivery for earliest possible was told March 3rd , then they changed that to the 10th as they explained they were short staffed. I called Feb 22 and talked to the gal who was in charge of the deliveries and again the 3rd was mentioned by her and quickly changed to the 10th, I asked why I was not called when the unit came in and I was given the storey of being short staffed and they are not able to call when things come in, all the while I am currently working with a malfunctioning gas oven who has one knob seized up and front of oven when using gets extremely hot and a problem if someone touches front panel, If I had gotten a call in a timely fashion I could have arranged for the delivery and haul away of my current unit,

Desired outcome: all 3 of my items to be delivered Friday Feb 3rd or sooner as would have happened if given the call in a timely manner.

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7:28 pm EST

Home Depot Yuma store is the biggest joke of all.

Your employees at the local Home Depot get by with so many discrepancies that we have made it a business that we will not participate with. No salespersons on the floor, or if you find one, they automatically tell you it's not their department. Even though they are standing in the aisles, they don't work in the department. They have to call for help then nobody ever answers the call and no one is to be found. Countless times we have been waiting for someone to help with lumber, hardware, plumbing supplies, and we end up leaving because we can't find the proper person to help. I have asked for the manager to help assist us and then we finally get a sales associate who doesn't even belong in the department to help us out. What is Leadership to a sales associate? Is there no Manager is this store? And why is there so much nepotism within this particular store? Is Yuma, Arizona a store where nobody wants to work so they have to fill jobs with married couples and their adult children? It frustrates me to no end knowing that the store places "Markers" on the customers. I have heard sales associates talk about a "pain in the *" and joke about them with others. This is uncalled for in any business... Leadership training should be Mandatory in any situation, not just in special orders or large sales. You really need to step up your game when it comes to your employees degrading others in front of customers and other employees. You need to make an example of this situation within your Yuma, Arizona store and maybe you will get the numbers up in each department and have customers who enjoy shopping in your store. I do not go to Home Depot to hear all the rumors about customers and other employees. They need Guidance and Leadership, not someone who will hold something over the employees heads to get things done. The manager needs to have a schedule for all employees and ensure that each employee stays in their dedicated or assigned areas. How many breaks do employees take? Seems like they alll take them at the same time. DO your Job! Stop having "pissing contests" with employees over things that are out of your control. Make a set schedule and abide by it. Full time people who are specialists stay in their areas, they are not there to pick up the slack in other departments, call part timers to fill the hours needed.

Desired outcome: Place all management, supervisors, team leaders, and associates in a Leadership training program. If they fail the program, they fail Home Depot. Management needs to respect every employee and customer, equally.

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8:40 am EST
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Home Depot Customer service in store complaint about my flat cart items being returned to shelves before I finished shopping

On Feb. 15, 2023 about 4:30 pm, I went shopping at Home Depot, Schadd Rd., Knoxville, TN. I am 78 years old and was shopping for various items to install a handicap shower. One large item was a sheet of FRP panel board. It is too hard for me to pull that flat cart around while shopping for other items that would help on that install. I parked the cart on aisle 14 and made sure there was enough room for a cart to get by it. Employees did help me find items I needed. With my last few items in my arms, I was shocked to find that my entire flat cart had been put back on shelves. Employees did offer to help me find it all again, but I had somewhere I was supposed to be in 20 minutes and did not have time. Common courtesy would be that a person's cart items not be put back up until the customer is finished shopping.

John Proffitt

[protected]@yahoo.om

Desired outcome: Please respond.

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8:17 am EST

Home Depot Appliances bought 12/10/22, still not installed after 7 trips from installers.

I bought a stove and dishwasher from Home Depot Store # 3011 on December 10, 2022 (Order Number WE11488716) and was called telling me the delivery would be made before Christmas. When the delivery was made, I was told they did not have the parts to install the dishwasher and the stove was not on the truck. 6 more trips were made and yesterday, they came again with the dishwasher, and it was dented, so once again, they could not install. I called several weeks ago and talked to the store manager; she said she would look into it and follow-up but have not heard a word back. I have shopped at Home Depot for years and never had such difficultly and frustration in trying to buy an appliance. I have also called the Home Depot Customer Experience department and left a message but have not received a call. Added note: I was in the process of also buying a new Refrigerator but considering getting it somewhere else simply because of this situation. There is no excuse for the Home Depot store to call me setting up a delivery date 6 times and having me wait to not have the items I bought. As a long time Home Depot customer, I find this experience totally unacceptable.

Desired outcome: I want the dishwasher I paid for delivered and installed in one trip immediately. I also want consideration for an adjustment and discount toward a new refrigerator if it can be delivered and installed in one trip without being damaged.

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11:24 pm EST

Home Depot Elvin Morales Hernandez - pro department supervisor - extremely bad customer service

My name is John Chapel and I am the President of Lighthouse Historical Foundation, Inc. (Arecibo Lighthouse and Historical Park) in Arecibo, P.R.., and "Arecibo Inn" the only Hotel in Arecibo P.R.. Since 1999 I have been a loyal customer of Home Depot in Bayamon, P.R. but specially in the Hatillo Store since the day they opened, because it happens to be closer to my two businesses, and for the past several years I had spent over $250,000.00 in purchases. Until few months ago I have been treated very pleasantly and with respect by all employees and all managers all making the experience of buying a very great and confortable one using the Pro program Wich I happen to like very much (you can look at the way I buy by looking at my Pro acct under the tel # [protected]). Never before I had complaint about anything or anyone at all in Home Depot. To the contrary always giving great reviews about the Excellent service and treatment I have received from your employees from all departments Until 3 months ago that I had my first interaction with Elvin Morales Hernandez (Pro Department Supervisor). I went to pick up some merchandise already paid by phone and parked at the pickup area at PRO since I have 6 screws and a metal plaque in my ankle. He was just standing outside, yelled at me "you cannot park here", I told him I am picking up merchandise, and yelled again in a RUDE way "move". At that moment other HD employees came to me apologizing with the situation. Today, I ordered 3 bucket 5 gallons paint and other items, again I parked the SUV at the PRO pickup area, in the far way corner away from the main gate, in case another vehicle or trucks arrive can load too. Elvis Morales was outside, and I passed by him. He said nothing. I went inside to collect and pay the paint with a cart the fastest way possible and when I got out, I found out that Elvin Morales called the cops on me, they arrived and gave an unjustified $100.00 summons while I was loading the materials in my SUV, and he put a smile on his face, unbelievable! First time that I had such disgusting experience at any place. Again, other HD employees came apologizing and explained to me that I am not the first customer in Pro mistreated by this supervisor. I need something to be done about it, or I will be to be forced to leave HD for another hardware store. Very Respectfully, John Chapel.

Desired outcome: I need a formal apology and to have the freedom to purchase as before.

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3:05 pm EST
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Home Depot Dishwasher delivery and installation, with incorrect information

Installers said we had to remove tile for removal and installation. That was not correct information. We removed tile, last guys trying to install asked why we did it? I told them that’s what the first guys said we had to do. They said let me show you, that’s not true. We never should have removed any tiles, the crew was ineffective,broke the first dishwasher and lied. I have to replace the kitchen floor and I want to be made whole. I have witness statements from Home Depot side and our side. I am willing to sue if that’s what it takes as well as call media out here. I have all the pictures. Sedgwick said that Home Depot should have never filed a claim on this, that you should be handling this.

Desired outcome: Make me whole

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6:48 pm EST

Home Depot LG LDFN454454HT Dishwasher

As the purchase anniversary 4/2/22 (Home Depot) of my LG LDFN454HT dishwasher approaches, I thought this is an appropriate time to provide the study results.

I should have seen the disastrous consequences of my $951.97 purchase coming based on the clown act that was dispatched for the installation. When I opened dishwasher door, a small wood screw fell out. It was about one third the length needed to secure the unit to counter so it is free to move around – not ideal.

In fairness, the dishwasher does clean dishes well, however, I had the unfulfilled expectation that the dishes would be completely dried as well – not the case – not ideal. However, as noted on the website (Innovative technology. Premium performance. Expert craftsmanship.) LG was innovative. Rather than actually fixing the design and manufacturing shortcomings, it does provide a bulleted list on how get the dishes dry – again not ideal.

I am still looking for the bulleted list that explains how to prevent the streaks that appear on the door after use. As an added feature the small areas of the door’s finish are beginning to peel. Overall, I would grade the unit a C+ on the Cr*p scale.

Desired outcome: Please check the products you sell more closely.

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5:55 pm EST

Home Depot Service

I was at Home Depot in St. Cloud Feb 19th 2023 about 2-2:30pm. I was helped by a employee at the key koski and as I left heading to the self check out doors to exit the store I dog jumped up and bit me in the thigh. I didn't think much of it till I got to the next store savers in town and it really started to hurt. I went to the restroom and seen it bit hard and broke though the skin and took photo I called home depot and explaned what happened the employee said she would call me back and I employee did call back in some time she wrote up a report but didn't really seem to care and said nothing she could do. I said they should look at the camera and find that dog and owner before it bites a kid! she seem to blow it off

Desired outcome: To actually care this could of been bad and a huge money pay out or a worse a kid be hurt really bad

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8:59 am EST
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Home Depot Promotional balance-not paid by payments

I went into an agreement with Home Depot/Citibank for a promotional balance and all payments in excess of the min payment were to be applied every month up until the expiration of the promotion. They failed to apply the payments and lied and when I called they continued to say that I had to apply for the payment option each month when in fact the agreement was already made and in place. Several class action suits have been done in the past but now a new one needs to be done for this if fraud and misrepresentation.

Desired outcome: class action!

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6:30 pm EST
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Home Depot Generator installation

Dear Maria:

We entered into a contract for the purchase and installation of a whole house standby generator with Canter Power Systems (“Canter”) trough Home Depot on June 15, 2022, financed through Synchrony Bank. After some delays Canter proceeded to deliver the generator and to connect it to the gas meter, which was done sometime during the month of October 2022. It has now been four months and nothing more has happened, the entire electrical connection, final inspection and mise in use being missing.

Meanwhile on 12/09/2022 Canter charged our loan with Synchrony Bank for the entire amount of the contract, while the entire part of the electrical work is still missing. When we inquire with you, you always tell us that the delay is due to the permitting department of the City of New Orleans, and to inquire with them. It is Canter’s duty, and not ours, to inquire with them.

Please provide us with copy of the permit application for the electrical work with the City of New Orleans by no later than one (1) week from receipt of this notice, and commence work by February 28, 2023 at the latest. Failure to do so will result in us referring Canter and you personally to the Criminal Division of the District Attorney Offices for the City of New Orleans and the City of Greensboro in North Carolina, for fraud, by failing to fulfill your part of the contract over the last eight months with us, after drawing the full amount of the contract with Synchrony Bank.

Sincerely.

Arnaldo Partesotti

Desired outcome: Ask Canter, which you recommended, to finish the project

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Albert Claycomb
, US
Feb 15, 2023 7:09 pm EST

Home Depo is sad. More concerned with daily duties then the client needs.

Sent a runner to the store in Cutler Ridge Miami Florida on 2/15/2023 to get some minor plumbing items.

I spent an hour on the phone with my runner for him to get help... well 56 min.

Then reading the item off of the website "name and product description" "1/2 in. x 1/2 in. CPVC CTS x CTS Union Solvent Weld" or simply a repair coupling for CPVC and his response was... get this... he can't help me, if I don't know what I want. Wow I can just imagine; what's a homeowner to do?

I sent picture and product #sto my runners phone so he could show the Home Depo person before getting frustrated.

I have only been a State licensed Master for 43 years.

I am glad the Home Depo Person informed that I don't know what it is, that I am asking for.

Good show home depo. wasted 1.5 hours of runner time 2 hours of plumber and helper time just because I was sort on simple truck supplies.

I know I can count on Home Depo in a pinch.

Also, thanks for the rudeness and the difficulty in how you move the lines thru.

Put some signs up on where you want people to get in line, when it is not obvious, and you don't want people waiting in the register line where they think they will check out.

It's getting difficult or maybe they are giving us the message that we the client don't count anymore?

Did call and Give the Manager on duty some food for thought over the phone, he seemed like he wanted to resolve, but my guy was already in line, overtime kicking in and the sun is going down.

Too late to recover, we will have to start at the same job tomorrow and lose out on the (1st) 2 hours of the day.

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7:25 pm EST
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Home Depot Dishwasher

Ordered a new dishwasher and paid for installation. Original delivery/install was Jan 24. When they showed up, we were told a plumber needed to install a new water line. Plumber would call within 72 hours to schedule. Dishwasher would be left in garage…turns out it’s damaged, so they had to take it with them.

No call from plumber, but new dishwasher was delivered 2/4. No install, these guys just deliver. Call HD, was told plumber would call in 72 hours to put in water line, then installation would be scheduled.2/10 at 5:30pm, plumber calls and says they will be here between 10-2 on 2/11. I also call HD at this time to schedule install. I’m told first available is 2/17.

No plumber by 2pm, I call and am told that it’ll be 3:30-4 maybe… I cannot wait any longer, so I’m told to call back Monday (2/13). Call 2/13, am told that I’d be better off canceling install, paying someone local to do it. Now installation date is 2/20! I ask why it shows in the notes 2/17…they gave away my time slot.

It will now be over 4 weeks from original delivery, and the second dishwasher has been sitting in my garage for 2 weeks. Why offer a service if you cannot deliver on commitments. I tried just cancelling entire order, was told since the dishwasher was delivered and signed off for 48 hours, I cannot. So now, once it’s installed, even if it doesn’t work I’m SOL because it was delivered 14 days before install. Whole appliance is a joke.

Desired outcome: Dishwasher installed

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3:36 pm EST
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Home Depot Problem fixed and a discount for all the headaches.

On Feb. 3,2023 Home Depot delivered a new washer and dryer to our home in Hahira, Ga. When setting up the washer the drivers said that the cold water was not working and they would set up a plumber to take care of the problem, well here it is the 9th of Feb. and no plumber, I have called Home Depot.com every day since Sunday Feb.5th and no one can get me an answer as to when the plumber will be making contact with us. I really wish now I had made the purchase with one of your competitors. A company as big as Home Depot I would think they would have a strong customer service not a week and no care attitude, perhaps I will get a answer soon.

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1:37 am EST

Home Depot Frigidaire cooktop and frigidaire dishwasher

I purchased both appliances for my remodeling project. I went into HD to inquire about a part that was missing from dishwasher packaged box and clerk informed me they don't have parts there and would have to talk with the manufacturer. Both a customer and I were like, "What?". My relative went to HD and found the part. The cooktop was missing a switch element for "quick boil" and you have to wait over 10 minutes before MAYBE water boils. IT DIDN'T EVEN BOIL. I contacted HD for the issue and was told I would have to discuss that with the manufacturer while at the same time was on HD "Chat" who assisted me by contacting the manufacturer themselves and got a tech to come out for a certain date but the tech company can't come out now until 4 days later. I'm stuck without stuff to boil or otherwise cook (using a skillet). I go to HD and speak with an appliance rep who states I'm out of the window and will have to take it up with the manufacturer. I'm frustrated right now! Two appliances from same manufacturer (something missing or something malfunctioning) and HD can't advocate for me. I was even willing to purchase another manufacturer's appliance so I won't foresee any future problems. If something's happening now with the appliance, that's not good.

I'm a valued customer, at least I thought, spending a lot of money with them. I was going to have my kitchen remodeled by them but everytime I try to work with their 3rd party business, something goes wrong. I used to like shopping at HD but it's worrying me right now with what I have to go through to get something accomplished. I shouldn't have to be doing this. HD should be able to say, "Hey, why did you give our customer this? Please resolve this matter?" I haven't given up because I still need to boil water and cook eggs on a cooktop...

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4:24 pm EST
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Home Depot Citi Bank service

About every year I will not receive a statement for a some month. Then the next month the statement will say past due. Usually I pay off my account, unless it is large amount. This has been going on for years... same same. I think they do this on purpose to raise interest rates on the account. I bet they do this to thousands of accounts that doesn't have auto pay setup. I will not pay an account that I do not receive a statement monthly. I think this card is a big headache, and not worth having.

[protected]@gmail.com

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3:10 pm EST

Home Depot Tool Repair and replacement

I purchased Ridgid Tools from your company 15 years ago with a "LIFETIME WARRANRY." That is the only reason I settled on these tools. Just recently I was having trouble with the batteries and the Circular Saw. I brought it to your Collier Twpship store in Pennsylvania for service. That was on October 6, 2022 as of this writing I am still without my tools. The personnel at the store have been very helpful in getting them repaired but to no avail. I even put a deposit down on tool repair that I really did not have to do because of the warranty.

This has been going on for too long. I went to the store in person to get an answer a few weeks ago and I requested to have my tools returned. I still have not gotten them.

Desired outcome: Ridgid should stand by their LIFETIME WARRANRY to Repair or Replace these tools. Since it has been this 4 months, I expect them to replace them with new tools.

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9:48 pm EST
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Home Depot Delivery 🚚

So I didn’t get a email until a hour after they delivered it but left my order outside and didn’t even try to call this was feb. 5 at 8:45 and a neighbor was coming into the building and set it beside the mailbox I do not appreciate the service at all this time of night it’s not safe and in the future please notify them to contact the customer.

Desired outcome: Poor service

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11:25 pm EST
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Home Depot That my check was denied unnecessarily:

On February 2, 2023, My check was denied at Home Deport Store #1861, with the screen giving code #020 as the reason. A manager Rickie Fultz said I would have to contact my bank to find out the reason. So I charged $27.53 on my Visa for the purchase. I drove to my.credit union, which told me my check was good and I have the funds, but that code 020 is a Home Depot internal code for Home Depot’s use. So I drove back to Store #1861, and manager Rickie Fultz referred me to his manager, who gave me phone number [protected] Telecheck to phone, which I did. Supervisor Joyce at Telecheck told me that customers are not suppose to phone this number, but she told me code number 020 meant that my identity was not verified by either my phone number or my driver’s license number. - Steven Wesley Cook in San Jose, California, phone [protected].

Desired outcome: That Store # 1861 be informed how to process a check correctly for the future.

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2:20 pm EST

Home Depot Kitchen remodel

Was happy with cabinets however, the contractor charged a extra 500 to remove the appliances and remove the trash from the house. Then we had to wait three weeks for the countertop and backslash. Once the install for the countertop started they cut off the electricity and didn't turn it back on prior to leaving

HD wasn't sure who did the install so had use of kitchen. Once appliances are removed it's the owner responsible to put back. Never again! Don't use them do your research

Desired outcome: Do what the seller says it's all smoke and mirrors

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12:46 pm EST

Home Depot We want our $2,000.00 dollars back.

You, Home Depot, provide a list of companies that home owners can use for home services. We contact and used the company Max Services and Construction. They stole $2,000.00 from us by taking the funds for architectural services which was never provided and they stopped communicating and refused to refund the money.

Max Services and Construction

License#CGC1321933

2871 SW 179 Avenue, Miramar FL 33029

We want to know why you are recommending unsavory companies and how do you intend to resolve this issue.

Sarah

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11:23 am EST

Home Depot Delivery of materials for a job

I placed an order for a job, of which only a partial was delivered. I received four (4) texts that the delivery would not come Jan 5 but on Jan21 then another that delivery would be Jan 23 then the delivery on Jan 26th of which was only received on calling your help line four times.

The customer had not decking, only the frame built out the back fenced area for the doges to go out and had to wait all that time.
The second time I called, your people complained the deck boards were taking up storage space, NOT my fault.
Then the manager promised me a $100.00 discount to my credit card, of which has not been given.

I have always preferred HD to Lowe's or any other supply company, and this is the first time I have ever been so disappointed with your co.
Also Now when I return unneeded items only $100 is allowed when all things were on my credit card of which your people can verify as Menards and Lowes do.
Please at lease give me the $100 that was told to me by the manager which should be the HD at NE Bradenton, Fl branch

Desired outcome: Give me the promised $100 back to my credit card and I would like to be able to return Items I purchased if a receipt is lost or not available and can check the credit card I used for purchase

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.