The complaint has been investigated and
resolved to the customer's satisfactionResolved Hertz — verbale fine online
resolved to the customer's satisfaction
I have received a verbale fine on line at 18:04 hrs. in Novate Milanese totalling 30 EURO which have been withdrawn from my credit card.
The problem is that I rented the car at Milan Malpensa Airport at 13:14 hrs. and passed Lucca several hundred kilometers away south at around 18:00 hrs. on my way to Montecantini-Terme in Toscana where I arrived at my hotel about 19:45 hrs.
I had some problems at Hertz Milan Malpensa Airport in obtaining the required car and papers were revised several times.
I do not know of any verbale fine on line and have in no way been in Novate Milanese at the claimed hours 18:04. As a consequence of above I want my money back.
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