Hertz’s earns a 1.5-star rating from 14 reviews and 1182 complaints, showing that the majority of renters are dissatisfied with rental experience.
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i'll never rent from them again!
I rented a car from Hertz in Orlando last weekend and was told that it was a better deal to buy the gas that was in the car and I could return the car empty, because gas was over 3.00 a gallon in the area.
I decided not to do this fortunately. At the "private" gas station (associated with Wendy's) across the road from the rental return area gas was $3.59 for regular, however one mile away it was $2.25! What a scam!
I was surprised to find they had taken out more than $100 from my travel card over the price I was quoted. When I complained about it I was assured that the money would be returned on midnight the day I returned the car. Of course the money is NOT back in my account and I was told by Hertz customer service to register a complaint at a website... www.customerrelations@hertz.com... of course my computer says this site doesn't exist. I can't say I'm surprised. I'll never rent from them again!
auto leaked oil all over my garage
I was involved in an accident in january 2006. The insurance company secured a rental for me from hertz rent a car. After a few weeks the auto leaked oil all over my garage and i had stepped in it and tracked it all through my house. I wrote a letter to hertz and told them of the 10 hours that i spent coordinating the pick up of the car and the time that it took me to rent another car. Also, in the letter, i told them i spent 6 hours on sunday cleaning up the oily mess that was all over my kitchen and garage. The people at hertz sent me a check for $90 to cover my time and cleaning supplies. What a joke. In my letter, i requested $500 for my time and effort. I live along the chesapeake bay and that was an environmental issue. They should have considered themselves lucky that - 1 - i knew better than to try to drive that car and 2 - i did not hire an environmental unit to clean up this mess. So, hertz, if i can get as many as possible to see how you operate and not rent cars from you, i will have gotten my money worth. Thank you for listening and i would appreciate you posting this complaint on your web sight.
Rental Agreement No: [protected] Date: 10/06/2023 Document: [protected]
Rented the Tesla Model 3 which had 70% battery when we left the lot. Returned the car with 69% battery and I am charged $35 EV Battery Charge.
I inquired with the agent in the office about battery and if any charges. He said there would be none.
Rented a car thru a third party that charged me daily and hertz was where I got it from than took it back earlier and hertz put there own price on the car daily which was never the price I would pay for a car daily
Good morning I don’t understand why am I on do not rent list I don’t have no outstanding balance with y’all and everyone else who I talk to seems like they don’t know what to tell me I contacted the DNR department they stated that they don’t see me on that list but when they scan my license it pops up I just don’t understand why
Tried book a reservation! I read the terms! Did not see no submission button for agreement of the terms! looked for half hour! I should not have to keep calling to book a reservation if there is a Portal to book one! My member ID is [protected]!
car rental located at 1815 hertz, they say they do not have cars but then telephone operator says they do. this place is waste time. so i did not rent it also the insurance is a issue als.
It’s really sad you can’t get through with these people have called so many times and still not answer the phone don’t even ring all it do is stop the calls
Hertz is the worst rental service I have ever had the displeasure in dealing with after taking my money then refusing to rent me a car they refuse to issue a refund giving me my money back. I wouldnt reccomend this company to my worst enemy.
I rented a car on Dec. 23 from Hertz Las Vegas airport location. The first rental broke down on the 26 and I missed an important meeting and on the second tine with a different car it ran hot and stopped cranking. Hertz at the Las Vegas wrote a report up. They said to report this and i might get my money back.
I rented a car 8-10 October in Italy from Rome to Venice.
Hertz took a deposit of 300 euros and after the drop -off promised to return 172 euros within 3-5 days
15 days have passed, but I haven't got any money
Ruslan +[protected]
planeta95@gmail.com
We have booked rent car in may and submitted all the fees.
After we came back to korea, we'v found that the company is still
making withdrawal from my credit card for 3months in a row.
So i stopped the credit card. How would i request refund?
Overview of Hertz complaint handling
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Hertz Contacts
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Hertz phone numbers+1 (800) 654-3001+1 (800) 654-3001Click up if you have successfully reached Hertz by calling +1 (800) 654-3001 phone number 4 4 users reported that they have successfully reached Hertz by calling +1 (800) 654-3001 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number 5 5 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3001 phone numberUnited States+1 (800) 654-3131+1 (800) 654-3131Click up if you have successfully reached Hertz by calling +1 (800) 654-3131 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 654-3131 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3131 phone numberUSA, Canada and Puerto Rico+1 (800) 263-0678+1 (800) 263-0678Click up if you have successfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 263-0678 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 263-0678 phone numberCanada+44 207 365 3369+44 207 365 3369Click up if you have successfully reached Hertz by calling +44 207 365 3369 phone number 5 5 users reported that they have successfully reached Hertz by calling +44 207 365 3369 phone number Click down if you have unsuccessfully reached Hertz by calling +44 207 365 3369 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +44 207 365 3369 phone numberUnited Kingdom+61 180 055 0078+61 180 055 0078Click up if you have successfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have successfully reached Hertz by calling +61 180 055 0078 phone number Click down if you have unsuccessfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +61 180 055 0078 phone numberAustralia+64 33 586 789+64 33 586 789Click up if you have successfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have successfully reached Hertz by calling +64 33 586 789 phone number Click down if you have unsuccessfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +64 33 586 789 phone numberNew Zealand+43 179 532+43 179 532Click up if you have successfully reached Hertz by calling +43 179 532 phone number 1 1 users reported that they have successfully reached Hertz by calling +43 179 532 phone number Click down if you have unsuccessfully reached Hertz by calling +43 179 532 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +43 179 532 phone number100%Confidence scoreAustria+32 27 173 207+32 27 173 207Click up if you have successfully reached Hertz by calling +32 27 173 207 phone number 0 0 users reported that they have successfully reached Hertz by calling +32 27 173 207 phone number Click down if you have unsuccessfully reached Hertz by calling +32 27 173 207 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +32 27 173 207 phone numberBelgium+45 33 179 057+45 33 179 057Click up if you have successfully reached Hertz by calling +45 33 179 057 phone number 1 1 users reported that they have successfully reached Hertz by calling +45 33 179 057 phone number Click down if you have unsuccessfully reached Hertz by calling +45 33 179 057 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +45 33 179 057 phone number100%Confidence scoreDenmark+358 961 500 595+358 961 500 595Click up if you have successfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have successfully reached Hertz by calling +358 961 500 595 phone number Click down if you have unsuccessfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +358 961 500 595 phone numberFinland+33 969 394 049+33 969 394 049Click up if you have successfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have successfully reached Hertz by calling +33 969 394 049 phone number Click down if you have unsuccessfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +33 969 394 049 phone numberFrance+354 522 4400+354 522 4400Click up if you have successfully reached Hertz by calling +354 522 4400 phone number 0 0 users reported that they have successfully reached Hertz by calling +354 522 4400 phone number Click down if you have unsuccessfully reached Hertz by calling +354 522 4400 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +354 522 4400 phone numberIceland+353 539 152 500+353 539 152 500Click up if you have successfully reached Hertz by calling +353 539 152 500 phone number 0 0 users reported that they have successfully reached Hertz by calling +353 539 152 500 phone number Click down if you have unsuccessfully reached Hertz by calling +353 539 152 500 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +353 539 152 500 phone numberIreland+39 269 430 019+39 269 430 019Click up if you have successfully reached Hertz by calling +39 269 430 019 phone number 1 1 users reported that they have successfully reached Hertz by calling +39 269 430 019 phone number Click down if you have unsuccessfully reached Hertz by calling +39 269 430 019 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +39 269 430 019 phone numberItaly+31 202 013 519+31 202 013 519Click up if you have successfully reached Hertz by calling +31 202 013 519 phone number 1 1 users reported that they have successfully reached Hertz by calling +31 202 013 519 phone number Click down if you have unsuccessfully reached Hertz by calling +31 202 013 519 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +31 202 013 519 phone number100%Confidence scoreNetherlands+47 21 513 700+47 21 513 700Click up if you have successfully reached Hertz by calling +47 21 513 700 phone number 1 1 users reported that they have successfully reached Hertz by calling +47 21 513 700 phone number Click down if you have unsuccessfully reached Hertz by calling +47 21 513 700 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +47 21 513 700 phone numberNorway+351 219 426 385+351 219 426 385Click up if you have successfully reached Hertz by calling +351 219 426 385 phone number 1 1 users reported that they have successfully reached Hertz by calling +351 219 426 385 phone number Click down if you have unsuccessfully reached Hertz by calling +351 219 426 385 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +351 219 426 385 phone number100%Confidence scorePortugal+7 495 775 8333+7 495 775 8333Click up if you have successfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have successfully reached Hertz by calling +7 495 775 8333 phone number Click down if you have unsuccessfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +7 495 775 8333 phone numberRussia+34 917 497 778+34 917 497 778Click up if you have successfully reached Hertz by calling +34 917 497 778 phone number 1 1 users reported that they have successfully reached Hertz by calling +34 917 497 778 phone number Click down if you have unsuccessfully reached Hertz by calling +34 917 497 778 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +34 917 497 778 phone numberSpain+46 96 047 330+46 96 047 330Click up if you have successfully reached Hertz by calling +46 96 047 330 phone number 0 0 users reported that they have successfully reached Hertz by calling +46 96 047 330 phone number Click down if you have unsuccessfully reached Hertz by calling +46 96 047 330 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +46 96 047 330 phone numberSweden+55 800 979 2020+55 800 979 2020Click up if you have successfully reached Hertz by calling +55 800 979 2020 phone number 1 1 users reported that they have successfully reached Hertz by calling +55 800 979 2020 phone number Click down if you have unsuccessfully reached Hertz by calling +55 800 979 2020 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +55 800 979 2020 phone number100%Confidence scoreBrazil+52 18 006 543 030+52 18 006 543 030Click up if you have successfully reached Hertz by calling +52 18 006 543 030 phone number 1 1 users reported that they have successfully reached Hertz by calling +52 18 006 543 030 phone number Click down if you have unsuccessfully reached Hertz by calling +52 18 006 543 030 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +52 18 006 543 030 phone numberMexico+86 212 226 1700+86 212 226 1700Click up if you have successfully reached Hertz by calling +86 212 226 1700 phone number 1 1 users reported that they have successfully reached Hertz by calling +86 212 226 1700 phone number Click down if you have unsuccessfully reached Hertz by calling +86 212 226 1700 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +86 212 226 1700 phone number100%Confidence scoreChina+91 222 921 0300+91 222 921 0300Click up if you have successfully reached Hertz by calling +91 222 921 0300 phone number 0 0 users reported that they have successfully reached Hertz by calling +91 222 921 0300 phone number Click down if you have unsuccessfully reached Hertz by calling +91 222 921 0300 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +91 222 921 0300 phone numberIndia+27 112 898 001+27 112 898 001Click up if you have successfully reached Hertz by calling +27 112 898 001 phone number 2 2 users reported that they have successfully reached Hertz by calling +27 112 898 001 phone number Click down if you have unsuccessfully reached Hertz by calling +27 112 898 001 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +27 112 898 001 phone numberSouth Africa+1 (205) 548-6082+1 (205) 548-6082Click up if you have successfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 548-6082 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number+1 (205) 293-2889+1 (205) 293-2889Click up if you have successfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 293-2889 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number+1 (405) 775-3462+1 (405) 775-3462Click up if you have successfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (405) 775-3462 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number+1 (201) 307-2233+1 (201) 307-2233Click up if you have successfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (201) 307-2233 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (201) 307-2233 phone numberShared Services
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Hertz emailsexecutivecustomerservice@hertz.com100%Confidence score: 100%Support
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Hertz address999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
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Hertz social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Hertz contacts
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I prepaid a rental from hertz for 560 dollars at the Salt Lake city airport for 8-20-19 Upon checking in the clerk verified my rental he took my CC and drivers license. He asked if I wanted insurance and I told him No that I had my own insurance, he then gave me a form that he pulled off his printer and said this was the rental agreement that I needed to sign, which I signed . The total price was for 762.00, I asked why 762.00 instead of 560 that I had prepaid he said 200 dollars would be returned as a security deposit.
Fast fore-word, My credit card was charged $479.85 for Insurance which I told them I didn't want. I contacted customer service to complain about the charge and the lady in very broken English kept saying that I signed for the insurance. I told her I told the desk clerk that that I had my own insurance and didn't need theirs so why would I sign up for insurance, she stated they would refund $230.00 but not the full amount. Hertz is a rip off and I will never use them again and I am advising all the people I know of the SCAM they pull
Same exact thing happened to me in Orlando.
They are a scam! I rented at the airport in Pensacola, Florida. I had car for a week at (supposed) 25.00 day and insurance was like $31 day. They took $200 deposit which I was told in a phone call would be credited when car was returned. Anyway, that week cost me $717. Called again last week and same story that it would be credited. Then I emailed and it was a totally different story. I won't get anything back. I returned it with a full tank of gas. Lesson learned. They are a scam!
I had an accident with a HERTZ car back in July. Other driver hit my drivers side while I was in my exit lane. Hertz has never contacted me but Viking Billing Services is now calling demanding payment! This is the first time I have heard about owing ANY money. They want over $1100.00 for my deductible and "other fees". Telling me I need to pay now. I've never even received a bill! The man on the phone said the mailed a bill out 2 days ago so he'll be nice and give me time to look over it. I WILL NEVER deal with Hertz again. I will use EVERY social media platform I have to let people know what a scam Hertz and Viking Billing Services are. I'm also contacting the BBB to lodge a complaint. Why a company would turn something over to a collection agency is beyond me. Send me a bill, e-mail, or phone me. Even my insurance company is floored by this. They never heard back either.
I had a flight from Florida to Buffalo NY on 5/11/18. When we arrived at the airport and I approached the Hertz counter, I noted a line had formed and there was no attendant. The man in front of me told me "this happens all the time". He finally called Hertz and the attendant arrived 30 minutes later. I gave him my reservation and he informed me this was for the Buffalo-Niagara Falls Intern airport, not Niagara Falls Intern airport, where our plane landed. Not your fault. I asked the attendant if I could still obtain a car from his lot. He told me they were all reserved, and I had to go to other airport 20 miles away. I asked about shuttle service...there was none. I asked about other modes of transportation and I was told by taxi. I inquired about the location of the taxi stand. I was told "outside" but no taxis were there. They only are there where a flight arrives (3 flights a day). The taxis leave after the passengers disperse. He said he would call a taxi for me and he departed. He said he works only a few hours a day. After one hour, no taxi arrived. I did make it to Buffalo airport eventually and obtained my car. I was told my credit car would be charged $200 for deposit, but it would be reimbursed when I returned the car. I later made arrangements to drop off the car at the Niagara Falls airport from where my flight departed. When I arrived at the airport on Monday morning, there was no attendant. However, there was a drop box. Instructions were posted on the box to record the fuel level, which was full, and mileage, I had to write this info on my registration papers and place them in the box. When I reviewed my credit card statement this morning, I noted the $200 deposit was not returned and an added charge of $69.00, plus the rental cost. WHAT is the $69.00 for? There were no damages on the vehicle, I had authorization to return the vehicle to this location and the fuel tank was completely full. I demand an explanation or will file a fraud complaint with my credit card company. Hertz confirmation # H6274657164
NEVER EVER PAY FOR REFUEL WITH HERTZ. When they tell you they will fill the car...what they don't tell you is it is a full tank charged from empty...even if you have only used less than a 1/4 tank. What a freaking scam. $40. to fill a car from 1/4 tank used to full. Never ever again...I will stop and fill up the car. HERTZ is the biggest RIPOFF in the industry.
Hertz is running a scam of enormous proportions. And they are unrepentant.
People the best way to rent a car is go through Hotwire. You will get a great discount and no hassle at all. If you know when you are needing a car that is the way to go.
The name on my drivers license didn't EXACTLY match the name on my credit card and they refused to rent me a car. I am a UAL and Alaska Gold MVP member and rent/fly often and have never had this experience. The Dallas Hertz representatives were so inflexible and arrogant. I will shout from the roof tops at every chance I get to share this Hertz experience.
I just rented a car from Hertz 24/7 for 2 hours. The worst experience I ever had. The first car I went to at a location near my house was not released by the parking attendant because I was told Hertz owed them a $50 parking fee. Then I was sent to a location bout 30 minutes in the opposite direction of where I was going. Of course this made me late for my appointment. Anyway, When I got the car there was no gas card in it. I was told that the car would have a gas card but when I called it back in the agent said that there is no guarantee that a card will be in the vehicle and if I didnt bring the car back with at least a 1/4 tank there would be a $25 fuel fee. The car was not cleaned at all. I will never rent from them again. Zip car provides much better service!
HERTZ I HAVE HAD IT WITH YOU AND I'M GOING TO EVERY NEWS STATION IN THE DALLAS AREA. I WILL ALSO BE
CONTACTING A LAYWER AND ANY BODY ELSE THAT WILL LISTEN AND MAKE YOU PAY ME MY MONEY ASAP!
I'm not going to explain what Hertz has done to me because when you call the Corporate Office all you get is the same
recording for their Customer Service. All I have received it snotty agents who have not been very customer friendly and I'm
not putting up with it any longer. I have been dealing with them on my issue since December 22, 2011 to this very moment. They owe me $699.28 and it doesn't appear they want to pay. THEREFORE, I AM GOING TO EVERY NEWS STATION IN THE CITY OF DALLAS NOW. HAPPY NEW YEAR!1