Hertz – Page 54

Final bill different from original when picked up car and from
Reservation made on-line.
Specifically -
We were charged for 7 days of an extra driver when the extra driver signed on after start of rental and should be for 5 days.
Also: reservation agreement notes according to website info was:
$13/day for extra liability
$7/day for extra driver I don't believe that was billed accurately
(Pesos to dollars - 13.5 pesos/us$)
Tried to attach proof - it will not accept my possible formats (E-mail me at linda. [protected]@gmail.com with address to mail copies.
I will submit copies of my reservation and original and final bills for your review.
There are many differences.
Your attention and corrections will be expected and greatly appreciated.
Also note discount coupons.

We have rented a car September 11, 2012 in Rome and returned it in Rome October 9th 2012, November 21 we were charged
2 X 36.30$ and now we are charged 3 X 36, 30 and we do not know why we are charged these fees and on the documents received there is only a mention that it is a cost incurred in provinding the drive name and address information to the relevant authority in Italy.
As per our knowledge we have had 1 ticket which is in Sienna in Italy. and we are making a formal complaint on this company
also the delay that it has taken over 1 month and 2 months after our return from our trip.

I got to Lyon, France on october 18th and the lady at the desk asked if I wanted additional insurance and i said no. She charged me anyway.

I have not received a reply to the following hopefully self explanatory final email

Dear Mr Beckovsky

RR nnnnnnnnnnn

Malaga Airport,

For the avoidance of doubt can you please confirm that Hertz Corporation Number1 et al believe it perfectly acceptable to insist on Rental agreements that
· have a non negotiable fuel policy pick up full 8/8 and return empty 0/8

· compound the issue with a Hertz Corporation Number1 non pre-advised and non negotiable charge for fuel at EURO 2.6380 / litre when the prevailing rate in and around the airport is EURO 1.4200 / litre equating to a markup of around 85% equivalent to around GBP 12 / imperial gallon and USD 16 / US gallon.

· insist on a Hertz Corporation Number1 non negotiable fuel service charge of EURO 18.15/ GBP 14.52/ USD 23.23

· condemn the hirer to have to travel up to 250 kilometers a day to get any benefit from Hertz Corporation Number1 skewed rental T&C’s highlighted above.

These behaviours indicate to me that your core values / ethics need to be revisited as your customers will surely go elsewhere... in droves.
A quick response will be appreciated as I need to get a warning issued to others as quickly as possible.

Yours sincerely

I have an issue with the fact that they do not check the rental cars before renting them to someone else when you turn them in. They did nothing illegal or unethical but it was very shocking to me that my husband left $1000 worth of military gear in the trunk of the car and called only an hour after he turned the car In, realizing he forgot it, and so they had already 'rented the car out' and by the time the guy turned the car in 5 days later half of the gear was gone. I know it was 100% our fault for forgetting it, but it would be courteous to customers and for other reasons in their best interests also to check the car before renting it to someone new. I mean anything even a dead body could've been left in there, they ought to do a quick sweep at least to make sure the car is ready for a new client!

I rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25.
I am enrolled in the Premium Car rental Protection Program provided by American Express.
When I returned the car, a Hertz employee reported damage - 1 small dent.
I asked whether Hertz was going to bother about it.
I was told that I would be notified.
Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.
I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.
I received a Hertz invoice on September 13th demanding additional EUR 364.30.
Hertz Dusseldorf charged EUR 1, 150.58 for a hardly noticeable dent!

Charged twice by Priceline.com and Hertz.com for the same car rental. Neither company has been willing to resolve the issue. I now have to dispute the charge with my credit card company. This is last time I will be doing business with these companies.

My friend and I visited italy in march 2012 and had a wonderful time. We rented a car from hertz italiana sparomaita in rome with no difficulty. We traveled from rome to tuscany and throughout the countryside for the week to follow.in sienna, we parked in what we thought was a public parking area but returned to find a parking ticket. It was actually a pay to park area. We tried to find a police station to resolve with no success. Policemen are not to be found; I suppose they are plain-clothed. I assumed it would catch up to my credit card. Well, it did!... Four times. I finally changed my credit card account to get no more charges, which totaled $184.87 by the way. My credit card company investigated and found that an administration fee of 36.30 euros is billed each time the local authorities contact hertz to obtain driver's information. By italian law, this is permissible I am told. Please note that two of these charges occurred on two consecutive days! What a racket! My advice: do not rent a car from hertz in italy under any circumstances. Hertz should be more informative if what I have stated about the law is accurate. Hertz should protect it customers.

Hello. This is fusako aliquo at msa international.
I have received a bill for $60.90 from platepass hertz toll: american traffic solution.
I didn’t have any idea what is for. Then I found out that it was for a e-zpass fee for a hertz rental car.
I never requested any e-zpass and I guess that it was left in the car.
We frequently have visitors and I need to rent cars often.
I think that one of our visitors just used it without notifying me.
So, I don’t mind to pay for toll fees since my visitor use it.
However, I am not sure whether I will have a responsibility to pay for daily fee since I didn’t request it.
Please look into this issue as soon as possible.

• rental record #: m3951915 2
• return date: september 15. 2012
I would really appreciate it if you could help me out by reducing the bill.
Setting up a large volume of rental cars is one of my routine jobs and I have become comfortable using hertz because I am always treated well and get a good deal.
I was using enterprise before but, I switched to hertz because I think that you guys have better service. I hope to continue giving hertz a lot of business as usual.
Please let me know what you can do.
Thank you,

My e-mail address: fusako. [protected]@msasafety.com

I have just received a charge to my debit card of US$ 45.60 plus a second charge for the same amount the same day (September 4, 2012). The two charges have the same entry number: GM30L33357. There is no explanation for this charges. As it is a debit card issued in the US, I could not reject them. The car was returned in Venice, Italy on June 6, 2012. I have a feeling this a scam and feel unprotected. My name is Alfredo Richard and the car was rented through Hertz Chile.
Please help me to find out the reason for this charges and obtain the corresponding credit if they were mistaken.
Thank you.

Car had bad tires on the car and they wouldn't trade the car in. Should have been given a refund of my money.

I rented a car from Hertz through the Aer Lingus website. The price said that it included all insurance, taxes, etc. After I made the reservation, I called Hertz in the US (foreign rentals) to verify that CDW was included. "You'll have NO liability, " I was told by the agent with whom I spoke.

When we arrived in Dublin the agent there said we'd be liable to up to 1200 euro unless we purchased CDW from the local office. I told him CDW was included in the price and he replied that it did not appear on the reservation. He indicated I'd have to take the matter up with Hertz in the U.S. The cost to me was 14 euro a day for 10 days.

When I returned, I repeatedly tried to contact someone at Hertz, following directions (but then told later those directions were wrong). Of course, I cannot prove that the agent told me that CDW was included, though I suggested they might have the recorded transaction on file, and that the charges were of course "legal."

Finally, that's all I got from Hertz. The charges are valid. No apology. Nothing. Big disappointment. I rented with Hertz precisely to avoid this sort of thing. I've learned my lesson.

I booked on hotwire & paid the rental fee to hotwire. When I picked the car up at the pittsburgh airport they asked for my credit card as a deposit. Later I realized I was billed for $ 28/ day of extra insurance (Which coincidentally matched the rental fee). I had specifically said I did not want any supplemental insurance. I think the hertz rep had asked twice. Trying to connect with their billing dept & customer service has exposed me to more rude people & waits. I'm frustrated!

I had rented a car from hertz for 4 days that I paid for thru hot wire.com. I was in nc and had to stay a extra day. I called hertz to inform them I was not able to get back to wpb, I was informed by terry that there was a charge of a $1000.00 and they could not change it and told to call hot wire. I spoke to migal at hot wire and he said there was nothing he could do. I requested to speak to his supervisor and when angela came on line she said the same thing and that it was hertz. I called hertz back and spoke to allen and explained the problem he said to call the pbi location. I spoke to agent he advised me to take the car back to ashville, nc and return it and re-rent it back to return to west palm beach. When I got to that location he still charged me $888.88 plus tax as well as a 150.00 to re-rent the car. I was told by rental agent that there was nothing he could do and again I should got back to hot wire,, I rented a car for 250.00 play in advance. When I went in to p/u the car bought the upgrade and the tank of gas
In all it cost me $1712.86 for 5 days and it seem no one knows why and the two parties keep pointing the finger at each other.

I have been a gold member for many years and over these years have rented many many vehicles from Hertz. After my last experience I will not rent from Hertz again but I will share my experience on every web site, blog, travel site and everywhere else I can. Our vehicle broke down and we were left stranded on the side of the road. The emergency help line was very rude and not very helpful and when I complained to the customer service person (named April) at the Santa Rosa rental facility I was promised she would make things right. Of course I have never heard back from her.

I understand how Hertz feels about their customers and I will share this with as many people and in as many ways as I possible can. You may have screwed me over but I will do everything possible to make sure that it is known to as many people as possible so that they do not suffer the same faith as I did. Beware of Hertz and their #1 club gold scam, it’s not worth going through the pain and terrible problems that I did with their car rental facility in Santa Rose CA.

On March 24th, 2012 I picked up a rental car reserved and paid for online through Auto Europe, in Aix en Provence, France. The rental fee paid in advance online was $67.08 . This covered the rental only. No extra charges or services were requested by us; including additional insurance. The sub-contracting rental company turned out to be HERTZ.
Imagine my surprise when I received my VISA statement recently to discover an additional charge by HERTZ of $183 dollars !

Following my conversation with a Auto Europe customer service representative, I filed a formal complaint requesting dismissal of all extra charges over and above the rail station location surcharge, and the road fee requested an immediate reimbursement of the extra insurance charges of $125.

The HERTZ representative in Aix made NO mention of insurance, did not point out on the rental agreement that he had, without authorization, checked the boxes to include insurance, and never notified us that I had signed off on extra insurance.

The deliberate omission of information by the vendor resulted in a fraudulent act tricking me into signing a form that may have included extra insurance ( and I have no copy of the form ) but that I did not want and did not verbally consent to ( as no mention was ever made by the agent).

Extremely large spider appeared inside windowshiel while driving south CA Hwy 1 West of Castroville @ 11 p[.m. 3/8/12. Driver frightened by size and unknown species Feared Spider would bite or get tangled in hair Called Hertz Roadside Assistance. First call @ 11:16 p.m. was discontected by roadside assist after telling driver no assistance available for spider. Driver called back @ 11:18 and was told driver would be charged for service call. CA Highway Patrol arrived. They were unable to find spider. Spider body was approx 1" to 1.5" in size and with leg measured +/- 4"-5". Driver unable to photo sp;ider when infront because of lack of light contrast after pulling to side oif road. Photo finally taken from outside vehicle after spider had moved from in front of driver to above passenger side of vehicle.. Photo of spider posted on YouTube 3/10/12