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CB Vehicle Rental and Leasing Hertz
Hertz

Hertz review: Hertz In Counter Service at Orlando International Airport 8/21/2023

E
Author of the review
8:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was online to be serviced for a prepaid SUV and when my turn arrived the customer service agent was in too much of a hurry since her time to leave had arrived. I asked her what the deposit was; did not answer, did not ask me if I wanted a toll pass, did not ask me if I wanted to prepay for gas before returning the vehicle. Just handed me a contract and walked away. I've never encountered customer service as such. I then proceeded to go upstairs to level C and could not start the car; a lovely Manager was walking by and helped me start the vehicle and she apologized and said she would ensure that my account would get the toll pass added and that if she was unable to get it done quickly for me to make sure it was requested when i return the vehicle.

I know Hertz has not been too popular lately; the company should ensure that the counters are run by employees that care and provide good customer service. I tried calling countless times to the phone numbers listed; however, no one picks up and the recording just keep redirecting to somewhere else; but no human person to speak to. That is also not good customer service.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
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    Belgium
    +45 33 179 057
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    100%
    Confidence score
    Denmark
    +358 961 500 595
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    Finland
    +33 969 394 049
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    France
    +354 522 4400
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    Iceland
    +353 539 152 500
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    Norway
    +351 219 426 385
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    100%
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    Portugal
    +7 495 775 8333
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    Russia
    +34 917 497 778
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    Spain
    +46 96 047 330
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    Sweden
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
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    India
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 110 companies in the Vehicle Rental and Leasing category
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Most discussed complaints

auto leaked oil all over my garage
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