Our 19 year old son had almost $2000 deducted from his account with no warning after he was in an accident with a rental car. The other driver was at fault and was ticketed. He should not have been charged for the towing. I firmly believe he was taken advantage of because of his age. The situation has been going on since September with no refund if money. Calls are not returned promptly. Calls to keep us in the loop are not being made as promised.