Hertz
reviews and complaints

We rented a car for a week from Hertz at the Manchester Airport. When we returned the car we filled it with petrol at the gas station at the airport. We drove out of the station and into the car park where we returned the car. The attendant said that the car wasn't completely full of gas, the needle wasn't right over the full mark so he would have to charge us 21.00 pounds for fuel. We didn't have any choice but to pay as we were catching a flight, it was a Sunday and no one else around to complain to. We will never rent from Hertz again, they are a very dishonest company. After reading all the complaints about them I will watch my credit card carefully for any other charges.

Hertz file FP9637/18

I am a Canadian citizen who spent some time in Sydney, Australia, in December 2009. As a tourist, I spent thousands of dollars there.

On December 1st 2009, I reserved a rental car from Hertz Corporation for a one day rental for the following day at the Hertz Sydney downtown office in Australia. Reservation number 9FKMPW.
I took charge of the car at the Hertz Sydney downtown office on William street at Sydney downtown on December 2nd 2009, at 8:00 hours. Rental agreement [protected].
I returned the car the same day at the Hertz counter at Sydney airport at 23:15 hours. The counter being closed at that time, I dropped the keys in the night drop box.
The following morning, December 3rd, I called Hertz office on William street, where I had picked the car up, to check the status of the car. The Hertz employee on the phone said he could not make the verification I requested but that I had not to worry.

Hertz charged me for a three days rental on my credit card, saying that their records show that the car was returned December 4th at 11:00 hours. I can prove that I was far away from the airport at that exact time. I argued through emails with Hertz Customer Relations but they would not ear anything. They did not answer any of my arguments, simply saying that after investigation, they stand by their original decision.

Because I returned the car on December 2nd at the airport counter (I have a witness), my point is that Hertz employees did a poor job by not checking the night drop box at the appropriate time, by not noticing the returned car sitting in their parking lot for 2 days, by not answering me correctly when I called their office on William street to check if they had the car returned in their system. As a customer, I do not have to pay for their employees’ negligence, so I ask that they correct their mistake and issue me a refund.

Any help to solve this issue would be much appreciated.

Gilles Morin
Montreal, Province of Quebec
Canada

I rent from hertz every week, gold customer, you would expect they would care! Returning the car at hertz philadelphia airport I left my blackberry in the car, discovered this within 30 minutes and called right away to ask them to pick it up and return it. To cut a long story short, in 48 hours I left about 15 messages on their customer service desk, asking for someone to look for the device and call me back. I then discovered that my phone was fraudulently used which means one of two things: it was stolen by their employee, or they cleaned the car so badly that they rented it to someone else who took it. Customer service won't call me back, the branch manager won't call back, hertz customer service tells me they can't do nothing, "call the branch manager". Needless to say I am now going to rent from someone who "tries harder".

I booked a rental car for one week in Italy at the end of September with a guaranteed rate. I picked up the car at the Rome airport and intended to return it there. However, the traffic was so bad I inquired in Chiusi if I could drop the car off there and take the train in to Rome. I was told by two different employees on two different occasions that there would be no penalty or drop-off fee. Imagine my surprise when I found my credit card was charged an additional $480, almost double the total cost. Hertz refused to budge. And my credit card issuer, Bank of America Visa, was absolutely no help. Don't rent from Hertz in Italy!

Dear Sir/Madam:

I realize that Hertz claims to provide exemplary services to its customers, but this letter is intended to provide Hertz notice of the fact that in my particular case Hertz fell far short of such a self-serving boast which in all candor proved to be hollow as more particularly set forth in the remarks which follow with respect to my particular case.

Suffice to say, the Hertz vehicle which I rented on or about July 8, 2009 was less than adequate inasmuch as there was no oil in the engine when the vehicle was delivered to me and as a result therefor it was simply a matter of time within the rental period of 30 days that there would be a major problem, which in fact ensued. On or about August 8, 2009 the vehicle began to exhibit smoke coming from under the hood which obliged me to stop the vehicle several times on the side of the road to allow the engine to cool off and thereafter that same day when I brought the vehicle to a gas station to be inspected, I was informed much to my consternation by the attendant, that there was "no oil in the engine."

As a result of the foregoing, I was incurred a loss of $ in anticipated wages as I could not make several appointments later that day with respect to my working schedule. The foregoing was next compounded by Herb Chambers dealership failure to timely comply on August 13, 2009 with its commitment relative to the intended pick up of the vehicle which resulted in an inordinate delay causing me to further lose time from work and to suffer unnecessary anxiety and stress.

In light of the foregoing circumstances, I am entitled to be compensated for both my lost wages in the sum of $ and commensurate damages for the anxiety and stress that I suffered as a proximate result of the less than satisfactory contractual commitments of Hertz, its agents or servants.

Accordingly, unless I receive compensatory damages in the sum of $ no later than 14 days after receipt of this correspondence I intend to file an appropriate claim with a court of competent jurisdiction.

Very truly yours,

Sally Wynn

Hertz rips of customers through deceptive practices!

Confessions of another hertz sucker:

Hertz decieves customers about benefits of joining hertz fidelity club and horizon card services.

Beware the hertz #1 club rip off scam

I signed up for hertz #1 club in the belief that I would be gaining fidelity points that could later be cashed in for a benefit.

I was wrong. Despite my fidelity (Over 15 rentals in the space of 6 months) I later learned that I had gained no points at all because I had failed to check a small box on the hertz web site. Why would anyone sign up for a card with no benefit?

Beware the horizon card rip off scam

I also suckered into buying a hertz horizon card (50 euros) in the belief that there would be some benefit. Wrong again. There is no benefit whatsoever to buying a hertz horizon card. You get better rates any day by simply reserving at the hertz web site than you do by walking in to an agency with a horizon card. Also there are no fidelity points attributed to horizon card holders

Hertz pretends to offer deals or point to regular customers but blocks the same people from getting any credit or points from repeted rentals.

Lesson learned - avoid hertz.

When flying into Miami International Airport i strongly recommend you do not pre hire a car from Hertz car rentals, when i arrived at the office to pick my pre ordered car up there were over 50 people waiting to be processed before driving away, i queued up for 2 hours until i got to the end of the queue, the operation is grossly under staffed.
Not the best way to start a holiday. When i returned the car at the end of my trip the office was as full of people as when i had arrived.

Mr. C Mcswiggan

I returned my car to the Rental Return at Advantage Car Rental, they are owned by Hertz... I left my gps in the return car slot and the attendant went to the car to get the mileage and fuel information. My gps was right there in their eyes.. they could not miss it. The shuttle came and took me to the airport. Two hours later it dawned on me I had left the gps and adapter in the console of the car. I called immediately and they gave me a lame excuse that a man had come and picked it up for his wife. I got this answer from the manager. I called Hertz and it has taken 3 weeks for someone to get back to me on my complaint. Meanwhile I contacted the police department in San Antonio and they said I had a valid theft complaint. They would do a police re port and check out the incident. Hertz did get back to me today. Marva a very nice lady but they took no responsibility for the matter. An employee stole my gps and they only apologize. Not responsible for theft. Even on their property and by their employee. Do you think I will ever rent a car from Hertz or Advantage again?

As I mentioned when I spoke to you, Kaitlin did not mention a drop fee of $125.00 the first I heard of the fee was from you. I see you went ahead and charged me anyway.

I am sending a copy of this email to Hertz to let them know is the kind of customer service I have received from this location. Just so you know, I charge will not come from my pocket. My company will pay the charge, so it's no benefit to me. Your staff should be more honest when dealing with customers.

I will not rent another from Hertz and I will let this experience be known to the rest of UGL-Unicco's employees in hopes they feel the same and choose another vendor.

Hello,
On 31/08/2009 I deposit at hertz parking the rented car. No damage, 100 km driven in 3 days. Documents of car and keys have been accepted on 31.08.2009 at 8h10 in the morning and everything was ok. On 02/09/2009, I received pictures by mail and 300 lvl was taken for damage on the car. A not by me filled in or signed incident report form was joined. One general picture of car, washed, taken on different spot and sunshine reflects on car. Three other pictures of right back wing (With dust and rain traces). On first general picture of car, the sun shines from a different site then on other 3 detailes pictures!. Also different persons took the pictures (can be seen on reflection on car). It seems also that too many colours appeared on pictures and it clear somebody used a software with a brush tool. No official invoice was sent on car rental, rental agreement was tricked and falsified. We asked several times by mail to send us actual pictures of the car. Of course, no answer. Hertz claims it is the back wing.in my opinion it are pictures of the front wing!
By phone, we asked to have the name of the general manager of the company (Hertz franchise). Ther is none. We sent a complain with all our arguments and after 2 weeks, we still not have an official answer, however 300 lvl was debited by them on 31/08/2009 without our knowledge, agreement, etc.. Can somebody give us n

I booked a rental car with hotwire for June 1 at 12:pm for $172.61 total cost charged to my capital one credit card. When arriving at the airport, Hertz rental did not have a car available, and stated I would have to wait until a car was returned. An hour to an hour and a half wait was expected. In addition, they would require an additional $200 dollar deposit, and " I could have a seat in the airport lobby until they called me. When asked again for a time frame, they stated that they did not know how long the wait would be, it would be until a car was returned and cleaned, any where from an hour to an hour and a half." I told them to forget it, I did not have the time to wait around, since I had timed vacation travel. I immediately notified my credit card company, within 3 hours I notified hotwire customer service, in addition I sent an email to Hertz Management. This delayed my scheduled departure at least 3 hours.
Hotwire has refused to refund my money stating I decided to leave instead of waitfor a car, so therefore I canceled and am not entitled to a refund. Hertz, stated they are sorry they did not have a car available, however they did not charge hotwire, so therefore I needed to contact hotwire, and my credit card company for dispute. Capitalone stated they are standing by Hotwire and will not refund the charge. Capital one is charging my account over the limit fees as well as additional finance charges. I have contacted and faxed all three management headquarters and they refuse to refund my money. I can not believe that these companies can get away with charging for a service they did not deliver, this is legalized theft. Do you think it is possible to find restitution in small claims court?

I recently rented a car from Hertz and had the rental billed to a business credit card. When I got my statement, I saw that Hertz had charged the wrong account. I tried to contact Hertz repeatedly using both their web site and phone service. Trying to get to the Billing department was a nightmare! I called at least 4 times, was but on hold for over 30 minutes each time and when I actually got a live person, I was transferred to another number and placed on hold again for over 45 minutes.

No one could assist me, being told over and over again that it was "Billing's issue" and was placed on hold. I wrote to the Corporate office and am awaiting a response but I doubt that anything will be done.

This is the WORST customer service I have experienced in my many years of renting with HERTZ.

Hertz is highly dishonest and lack of integrity and they dont care for customers
Hertz customer care at Oklahoma does not care for any issues . I had billing Problem, they keep putting on a Wrong credit card- I had sent multiple emails still it is not working proper between work and leisure. 2. When you write to them you will complaint to the FTS or any other agency they dont seemed to care. 3. NOw, recently i had an isuse with Hertz Orlando location. Robert at the counter took more than an hour to find a car for me, I am a President circle -[protected] - i rent every week. He did not provide proper srevice. I had tried to reach Manager-they put you on hold 25 minutes and disconnect very rudely. When you call back in Orlando they dont pick up. 5. they have advertised that they give E-pass -E-pass did not work, E-pass agency can sue me or put me in Jail. 6. I tried to reach out Customer care through hertz.com they dont answer either. The lady tells me call me and she does not pick up and tells she is on vacation or contact - we have to keep trying three different numbers and noone cares to respond to resolve it. It has been ages and we can get hold of them. When we try to calll them during business hours you will be on hold for hours together i dont have a time to reach during business hours since i am only bread winner in the family

Damage Resulting
It is causing lot of damage to my reputations with Express authority and more lot of credit card issues...It is causing pain, anguish, stress for entire family during our vacation. They spoil the vacaiton and gives us hard time. they are highly discriminatory -wE need to take action them immediately.
So much stress and spoiling the reputation and credit histroy as well

Don't use the Hertz office in Sienna

I just came back from a driving trip in Tuscany and fighting a $2, 000+ bill from them for a 2-day rental! It is a nightmare. When we received the bill, we discovered that they had changed the daily rate, added various obscure charges (7 of then) and were trying to make us pay for mechanical failure of the engine. Even though when we were in Italy, we were assured that it was all fine, no problem, etc.

Filing a claim is also a bureaucratic ordeal... I would strongly advice anyone not to use Hertz (or at least not from Sienna)... I feel like they are gauging me because I am back in Canada and unable to complain directly to them.

My partner was travelling to Germany last week and booked a car with HERTZ for collection in Memmingen airport - she was quoted approximately €83. When she arrived she collected the car ok and proceeded to her parent's home approx 2hrs drive away.
On Sunday morning she had to catch a flight at 11.00 am so left her parent's home very early. She was unable to find an open petrol station en-route so the car was left nearly empty. When she got to the airport, there was nobody around to check the car and only 1 person in the office who accepted the keys of the car. My partner told her of the problem with the fuel and agreed that she would be billed for the fuel.
Yesterday she received an letter to inform her that €813 was being deducted from her credit card - this included approx €40 for fuel - this was in addition to the original €83 which had already been deducted.
The letter indicated a charge of €750 for insurance as well as a further €20 for 'location' charge. There was no damage done to the car and the car was being returned to the office from which it was rented so we dispute the validity of either of these charges.
She has contacted HERTZ and has, to use their words, 'opened up a complaint' - we await developments but she has, since yesterday, already heard numerous 'scare stories' of similar such instances and these do not inspire us with confidence.
My partner has been a a frequent customer of Hertz, both privately and in her business role, but is now warning everyone that she meets of the perils of doing business with this company.

I was renting a car from Hertz a few times in a row. All with the same deal-through American Advantage Credit Card and AAA discount along with a 50% off package. Everything seemed normal and they new me in the offic en and said I could drop off the vehicle.

Two months later my credit card bill was mysteriously over the limit and found a $1200 error made by hertz and strangely, accepted by my credit card.

I called Hertz and spoke to Jarrod, the Manager of the Beaverton location. After admitting fault, sending me to another department (aka-the run around)NEVER The Advanced Customer Service Department gave me a detail-by-detail account of what Jarrod needed to do to repair the error...to communicate with Jarrod, the Manager of the same company.

Unfortunately, Jarrod never took another call from me, again. He dodged me like a rabbit and then went on vacation. His Supervisor-promised to call me back with some information to “clear this up.” No such luck. In fact I have never received a call from anyone at the Hertz Corporation.

Then I submitted a chargeback to my Credit Card company and provided the endless paperwork requested. Every time I spoke with someone they could not believe the ridiculousness of the charge. But it did not go away.

When Hertz provided a unsigned invoice to my credit card company: it was created three days after the original charge was submitted. charges don't even show for a few days. So, my credit card company (over the phone) said it was outrageous and would be resolved.

After a 9 months, I received a letter that Jarrod, the manager of hertz rental Car in Beaverton, Oregon said he didn't understand why there was a problem and that was enough for Citi Advantage Mastercard.

I made my reservations online. the rate quoted was $129 with another $40 in estimated taxes and fees. After I waited over an hour in line, another $38 in fees were added. This made their rental cost more than most of the other quotes I had researched online. They get your business with with a low quote then charge you nearly $80 in fees (a small portion is taxes).