CB Vehicle Rental and Leasing Hertz Complaints #1142-1161

Hertz review: overcharge $1,200.00

ripoffhell of Portland, US

Jul 30, 2009 5:00 am UTC

Resolved

Absolutely unbelievable! Mistakes may happen, but refusing to fix a $1200 error, after admitting fault, sending me from department to department (Aka-the run around) never returning calls, answering only from another phone number... So never taking my calls and then stalling my credit card company for a year?

I submitted every single piece of paperwork to prove the charge was not mine. This is a dirty, disgusting business, and cannot believe they can get away with flat out stealing.

The manager jarrod could not be a bigger liar. He spoke with me, acknowledged the mistake, and said he could not repair (Total lie) and sent me to the customer service department. They gave me a detail-by-detail account of what jarrod needed to do to repair the error.

Jarrod never took another call from me. He went on vacation-permanently and his supervisor-promised to call me back with some information to “clear this up.” no such luck.in fact I have never received a return call or answered incoming call from hertz in beaverton. I attempted contact over 100 times. They promised to call back every time I got a live voice on the other end.

Even better? They actually made up a random number to charge me. The charge went on my credit card on a friday and the bill was created the following tuesday. Pretty disgusting. I still have no clue how they stonewalled citibank long enough and hard enough to make the charge stick. Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was not mine?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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100%
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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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100%
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Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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Confidence score

Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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100%
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China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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Hertz emails

executivecustomerservice@hertz.com

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Confidence score: 100%

Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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