CB Vehicle Rental and Leasing Hertz Complaints #1142-1161

Hertz review: over charged ( 5 comments)

Norma Moreno of Corpus Christi, US

Jul 15, 2009 6:56 pm UTC

Resolved

I rented a car from this Hertz rent a car .I we driving the car in town and i went to a friends house i just stop to ask my friend if they had seen my husband .I got off the car but left the car running .When I came back out side the car was gone .I thought that my husband had taken the car. So I asked My friend for a ride home .Later that night my husband showed up without the car . The next day I called Hertz and thats when they told me that the car had been impounded at the U.S. Border Patrol Check Point . They told me that they were trying to get the car. I asked at that time how much it was going to cost me because I only had so much money in my account. The manger told me that they would not take any money until they got the car back . But I keep on checking my bank account, and I saw that they would take 70.00 dollars two or three times a week but then they would put some of it back. So I was very confused. Well now they say they have the car back but they charged me debt card more than 2700.00Dollars. I dont have that amount of money in my account .I did get paid today but my check was alittle over 630.00dollars and I still have bills to pay. So please Help my With this problem. One more thing I need to tell you is that I did tell them that I did not know who had the car .And I dont think I should be billed this amount because they knew where the car was and they never told me that i had to report it stolen . They only said that they would let me know when they had the car back.And that they would let me know what i owed them before they took it out of my account. Please, if you can let me know as soon as possible . I really need my money to pay my bills.
Rental#: [protected]
4226 S. Padre Island DR.
Corpus Christi TX.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments

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Joseph Corne

Sweetwater, US

1 comments

Joseph Corne of Sweetwater, US

Sep 17, 2008 2:05 pm UTC

On August 29th I rented a 08 pontiac G6 model from this location because its across the street from where I live. At4-4:30 pm I left the lot. After my buss was done, I returned to Abilene on Sunday, August 31 at 2:30 pm. By 3:00pm I was at the hertz location on Clack to return car. The gate was open, but no one was there, I looked and looked for a key "Drop-Box" but found none.I returned home and called hertz at the airport, I was told I would have to "take a Cab" back to the lot on Clack st. I returned to the Clack office and left the car in the lot. not finding a drop box for the keys I did not want to lock the keys in the car because the Clack office personel seamed to stupid to carry spares, so I took them home. I returned on tuesday after work to turn in keys, according to one person I would get charged for two days I found out I was charged for 4 days . want refund of two days.

JustToLetYouKnow

Oklahoma City, US

4 comments

JustToLetYouKnow of Oklahoma City, US

Jan 23, 2009 1:41 pm UTC

You returned the key two days laters, why wouldn't you get charged? They lost revenue because of you. From what you wrote I'm assuming that you are a business man so you should understand my comment. Also, I'm sure that they had the locations hours on the door and I'd bet my bottom dallor that it says closed on sunday. Here's a little hint, you can catch more flies with honey than vinger. Insulting the staff will get you no where.

david joi poulin

Corvallis, US

1 comments

david joi poulin of Corvallis, US

Aug 04, 2009 3:25 pm UTC

I will never rent a car through Hertz again! we returned our rental after filling the tank at 4:30 in the morning, 4 and 1/2 hours before it was due and they charged us for an extra day claiming that when they checked the drop box at 8am our keys were not there! and of course they don't have any surveylance cameras on their property to prove we were there, so we basically got screwed out of an extra $120!

anonyMiss

Montreal, CA

2 complaint

147 comments

anonyMiss of Montreal, CA

Aug 07, 2009 10:28 pm UTC

Verified customer

What do you expect when the car got stolen while it was in your possession! OMG

Anyway, ask for your final receipt, explaining the break-down of your charges and then contest what you wish.

And David...do you have flight information, or any proof that the car MUST HAVE BEEN RETURNED BEFORE YOUR DUE DATE/TIME?

Oops...sorry for caps.

Charlotte Brown

Hialeah, US

1 comments

Charlotte Brown of Hialeah, US

Sep 08, 2009 10:54 am UTC

Hertz Rental car company has really been falling in their general customer service attitudes and the Quality of service delivery.
In a time of economic cgallenges that is affecting everyone, you would think that this company would revamp their marketing strategy with competitive rates and services, Right now this company is currently operating under the famous Hertz name and the old reputation of quality sevice that no longer exsists.
This is the result of an absolutely disgarceful rental experience on 09/03/09 at Hertz Rental at Diplomat hotel Hollywood -( a car was given to my husband not claened and vomit still wet all over the back -seat )

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