HelloFresh
reviews and complaints

My husband and I have been married 36 years - always enjoyed cooking, but recently... I got tired of the 'same old' recipes I had cooked for years. Even after pulling recipes off the Internet - some were good and others not. The same CANNOT be said about HelloFresh. The deliveries arrive when expected in good condition. We absolutely love the fresh ingredients, easy follow instructions and vast variety of meals. I have fixed food I had never even tried before - much less fixed. HelloFresh has given me back my enjoyment of cooking again - and the meals are beautiful! I have recommended to friends and family, as well. I will continue ordering for years to come.

Hello Fresh is an excellent service that delivers high quality produce straight to your door. The meals are very well planned and the recipes are easy to follow, which makes for seamless meals you didn't have to plan or shop for at the end of a long day. The fact that you have recipes within the box and all the ingredients portioned correctly ensure that preparing a quality meal is as seamless as possible. The convenience offered by the Hello Fresh box and the ease to prepare a healthy meal (due to the easy-to-follow recipe & ingredients already in the fridge), ensure that the cost is well worthwhile. I hope you give Hello fresh a chance and enjoy your lifestyle change.

I didn't realize how incredible Hello fresh was until I tried other meal delivery services. Package arrived nicely with no damage and within two days of delivery. All food was separated into bags with labels - meat was packaged separately. I canceled so I could try other food places. I am glad I did because I realized the quality of food and time they take to package their items. Food was excellent in flavor - It did take longer than expected to cook but that's because it challenged me to do things I hadn't done before. I was not raised cooking homemade - but this is actually a positive because I learned new ways to cook. Great quality of food - just would like it to be a little less expensive.

As a busy family with 3 kids and two working parents hello fresh has been a game changer! The meals are quick and easy to prepare with healthy and fresh ingredients delivered right to your door. No more food waste or trying to figure out what to make. No more is the meal making responsibilities fall on me (mom) all of my kids rangin in age from 7,10 &15 have cooked the meals successfully and to perfection. Not to mention my husband is finally cooking! Its such a stress reliever to not be solely responsible. It takes the guess work out of mealtime and we actually all sit down together to enjoy the meal! Thank you hello fresh for the fantastic meals we now share with our family, not to mention the fantastic life skills my kids are learning!

Got my first box of 3 dinners with the $40 off for the month of April so it was 29.00 for the 3 meals. I was very pleased and so was my husband. We had a sausage and peppers sandwich the side was asparagus! Fresh ingredients, good quality meat the sausage was above and beyond what I wld usually get. A fabulous Italian seasoning made it extra good. It's a treat to have someone else's idea for dinner especially when it is such quality. Very easy to make all on a baking sheet in the oven. I say hell yeah... Adding to this review we had the other two meals out of our 3 they were not so great Beef Bolognese & parm crusted chicken, although they send good meat, grass feed beef and natural chicken, they were just very average and I wld not look to have them again.

Cancelled the service on 4-5-22. Was away for 3.5 months, no internet service & very limited cell phone service. Imagine my surprise when I come home and find out that my subscription was not cancelled, someone at hellofresh only put it on hold. I am out $300.00, for something I never ordered. I would not put it on hold as meals were shipped to my dorm address. I knew I would be away and the meal program does not work for collage students living on campus with only a microwave in the common area. Very difficult to understand the customer service reps, their accent was very heavy. One of the dozen phone calls had me talking to a rep. While a rooster was crowing in the background and he did not understand why I thought that was unprofessional. Horrible company to do business with. Penn State should be ashamed for offering this to students.

I am shocked to see so many bad reviews. My husband and I are amazed at the quality of food!
Just a bit of our history, I have been responsible for meals for 42 years, and after our kids flew the nest I have struggled to cook for two with no waste. I finally threw up the white flag as I was throwing away half of what I spent a week. I also just never could come up with delicious recipes for two. I started trying different plans. What a nightmare of flavorless food I have found before stumbling on to HelloFresh!

I was not thrilled with having to actually prepare it, after trying various heat and eat meals I learned a little effort makes the difference. The half hour cooking meals usually take me 40 minutes but now I appreciate this option as there is no comparison!

First thing I noticed is the quality of fresh fruit and veggies you receive. You will not find this quality anywhere the public can buy because I shop for quality everywhere and never find anything similar. The recipes are to die for... scrumptious, fresh food that is just like eating in high end restaurants at a much lower cost. The no waste feature of their plan has saved me at least $100 a week, not to mention the time and headache of trying to think of "what to cook for dinner tonight" which was the first thing that popped in my head upon awakening every morning. I am also learning new recipes and the simplicity of just cooking fresh, wholesome, simple foods that are full of flavor! Each meal has been so well balanced my hubby and I do not snack all night like we use to trying to satisfy our hunger or taste buds. The proportions are generous, we never leave the table unsatisfied! I look forward to dinner now where it use to be the biggest dread of my day! Thank you Hello Fresh for your phenomenal meals and plans that fit our budgets! You have customers for life as I can not imagine not having this amazing service! Thank you!

Hello, I just had an unproductive call with one of your representatives. I apologize for not reading your extensive terms and conditions page beforehand. I received a "free" box from a family member who uses your product and paid $9.99 for shipping. This morning, I received an email notifying me that the box has been shipped, which is great. I had a positive experience with your company years ago and was excited to try it again. However, this morning I was also charged $87.14 for an upcoming box. I must admit that I was unaware that this would happen so far in advance, as I haven't even received my first box yet and haven't selected meals for the second one that I was charged for. The customer service agent implied that I should have known about this, making me feel somewhat unintelligent. I was informed that the upcoming shipment cannot be refunded, although I can still make changes to its contents. It's interesting that you have the ability to modify this upcoming order, but not refund it. Feeling like I had no other choice, I decided to cancel my subscription. The cancellation email mentioned that my final box would arrive on November 1st. I assume this refers to my first box, as November 1st is only three days away and my "free" box contains five days' worth of meals. I am requesting a refund, despite what your fine print may say. I am disappointed that you choose to be deceptive and charge customers without full disclosure. It would be helpful to receive an email notification regarding upcoming charges. After all, you have no issue sending me other emails. I would prefer to resolve this matter without involving my credit card company, writing negative reviews, warning friends and neighbors, etc. Please refund the $87.14. Thank you. Update: They are standing by their "terms," so I will be contacting my credit card company.

I have had a subscription with hello fresh for over a year and half. It was great during the pandemic. There were issues here and there but nothing that couldn't be resolved easily. Then came an issue that should be completely illegal and is unethical and sneaky practice. I had an issue with my direct deposit so we were using credit cards to pay things. I got an email from hello fresh that started our payment didn't go through. Additionally it said in order to receive our weekly order, we needed to update our payment by 12. I ignored the email because we didn't have money to spend on the box that week. My auto draft mortgage payment was going through to our checking. I had just enough to cover it. My husband called and said why is hello fresh coming out of checking account. I had no clue because our default is set to out cc account. I called our bank to stop the charges because the mortgage payment would not be covered because they took out the money. The bank said hello fresh ram it through my cc account but it was rejected but then they ran through my checking. They were never authorized to take anything out of my nondefault payment. I looked at my account and they changed my default payment to my checking. I couldn't believe it. I paid one time with my checking account and there was no option to remove it. I hadn't ever had that happen ever. The customer service person was also disturbed. She escalated to billing but I cancelled and she gladly gave me a refund that won't be back in my account until two days, but that won't cover the nsf fees for my mortgage not going through or the 90 my mortgage company is charging. Disgusting practice and you lost a faithful customer. I feel betrayed. I would rather pay more some where else than to deal with crooks.

A friend gave me a box as a gift, and I was really impressed with its quality and how it made my dinner routine easier. So, I decided to sign up for a meal plan using a promo code that offered 12 free meals over a 4-week period. The first box arrived without any issues, but the second one didn't go so smoothly. I received a notification saying it had been delivered, but it never actually arrived. I waited a few hours in case the driver had marked it as delivered before reaching my address, but it still didn't show up. I used the chat feature on their website to talk to a customer service representative, but they said there was nothing they could do. I wasn't satisfied with that response, so I sent an email to the company. They replied saying they would add a credit to my account, but I wouldn't be able to use it until my discounted boxes expired. So, not only was I left without a week's worth of food during a snowstorm, but I also had to pay for the remaining boxes before they would address their mistake. That wasn't good enough for me, so I sent another email asking why their deliveries couldn't be tracked and suggested they implement a system like ComplaintsBoard.com, where drivers are required to take a picture of where they delivered the package. I expressed my disappointment with a service that provides something as important as food (not like it's clothes or cosmetics) and their lack of customer service made me want to cancel my plan. Eventually, I received a refund and a partial credit (which I can only use once my discount expires). I'm giving them one more chance because I really enjoy the food and the experience of cooking the meals. But if something else goes wrong, I'm done. It's just not worth the hassle. I'm really shocked at how little they consider their customers. How can they not offer to send out another box when their customers rely on them for their meals? I just don't understand.

I have used Hello Fresh before and the food is always pretty good. I recently received and ad on Instagram offering a discounted price for Hello Fresh. I clicked the ad to see what the deal was and if its something hat was be suitable financially. After deciding it wasn't, I clicked out of the ad. That Sunday a box full of food showed up at my door and I was confused so I called Hello Fresh and asked them what happened and why this happened. I was told I activated my account- which I never knowingly did so. All I did was click an ad and I guess it gathered my information from last time and began charging me and shipping food. I never gave them consent to charge my card and I never even received a notification letting me know it was active and that I had an order being shipped or that I was charged. I asked them to cancel any future deliveries and to provide a refund, as I never wanted or ordered the food. for the past 5 weeks, I have continued to be charged and received boxes at my door from Hello Fresh, and every week I have to call and cancel and request a refund. I have been going through this cycle for 5 or 6 weeks now , I cant keep count. I am satisfied that they continue to send me free food essentially but it is frustrating to call every single week and request to cancel - again, and request a refund- again. One time it caused my account to be over drawn and I had to pay the bank fee to my bank which ended up costing the same amount, if not more, than the refund. I even tried taking my card off that was on file but it doesn't allow you to do that. Also, they market their "deals" by offering a certain amount of free meals but its extremely misleading because none of it is actually free. If they say you get 10 free meals, it really means you save a certain amount on however many meals it takes to add up to 10 free meals. All in all, this company has very bad business practices and it is probably illegal what they are doing, collecting information like they are and activating accounts without sending any notifications. So its not very clear. Is the food good? Yes, but its not good enough to go through what they put me through again. I cant imagine I will ever re activate my account with them (willingly) because I now know how hard it is to cancel. There are plenty of other food delivery services out there that are just as good and have better customer service.

we just received our second order. First order was great. 2nd order we ordered steak and lobster tail a 32 dollar add on. We received one steak out of 2 and received tilapia instead of lobster. Hello fresh refunded 23 dollars since we received one of the steaks and the sides. Personally I think resending the whole meal would of been the correct response. Not a good way to start out with our second order already having missing and the wrong items

In order to view the menus, you have to create an account and choose a plan. I created the account on 7/1/22 and received a welcome email at 4:46 PM. I looked at the menus and did not care for the offerings. I canceled the account on 7/1/22 and received a confirmation email of cancellation at 4:50 pm...4 minutes after opening the account. On 7/6/22 I was shipped a box of food that I had canceled within a 4 minute period. Called customer service and they would not refund my account. This is terrible service and unacceptable! NEVER order from this company!

Used the service for a long time and then suddenly the deliveries started coming on the wrong day of the week. After 2 weeks of this, I contacted customer service and was told it would be fixed. The next delivery was delivered on the wrong day again. The problem is I am not home on the day they are now delivering. This leaves food at my front door for 24 hours or more getting warm and announcing to the neighborhood that no one is home. Customer service stopped responding to my emails. It was a good run but I'm not going to continue to pay for food to go bad on my porch. If day of delivery is not a problem, I would actually recommend this service but I can no longer do so.

What I liked: almost all the recipes-- I was in a rut and needed new ideas! All but two of the approximately 20 recipes were very good.What I disliked: deceptive practices. The "free boxes" were not meant for me, but for anyone I could get to sign up for the service. This was not made clear. I hate when a friend or acquaintance tries to get me to buy something, so no way would I ask anyone to subscribe! Also, the cost was often higher than advertised, for reasons that were unclear. Some of the produce arrived wilted. This was a real problem for the meals I planned on making later in the week.I would recommend checking reviews on other services if you want to try meal delivery.

DON'T DO HELLO FRESH. I used to love it, but couldn't have a worst experience as I have it in the past month. They haven't delivered the boxes on time for 4 weeks, actually they didn't deliver at all. Delivered only out of 4, that it was supposed to arrive on Monday, but they did on Friday - I told them before delivering that I didn't need a box on Friday, so I wanted a refund. So they told me that they couldn't cancel but would refund that box, and I could donate the box to somebody. I did that, but never saw the refund. On the next 3 weeks, they haven't delivered at all, and didn't even let me know that there were an issue. Actually, the website stated that it was delivered. So I needed to call them almost every other day to tell them that what they told it was delivered, actually it wasn't. Every time I called them, they told me "that's unacceptable, we will report to operations team", and it never worked out. People at customer service were very gentle, tried to solve the issues, but Hello Fresh is simply not ready to listen and solve customer's issues. They are unable to do what they promise. Everything looks like empty words when it comes from Customer Support.Then I called for the last time to understand what happened when they haven't delivered again, they told me that I did cancel the box. What? That never happened - Hello Fresh can pull the recordings if they are serious. That was enough for me, I asked them to get the credits refunded and cancel the service. Their math was completely wrong and they didn't refunded the box they told me to donate. The representative made a ton of different arguments, but the math was wrong, and at the end of the day I didn't get back the full refund. I cancelled anyway, I just wanted to get whatever they have to refund and get rid of Hello Fresh. It was really stressful to deal with them.RIP Hello Fresh. You were good at some point in the past.

I deactivated my account with Every Plate but was still charged and shipped food that I did not want! Only after I threated to report to the BBB did they at least offer me a partial refund. This company makes it confusing to deactivate/cancel your account and when you do they still charge you.

Hello fresh is amazing and wonderful…I have one complaint thought. Hello fresh allows you to choose Sunday as a delivery date however fedex who hello fresh uses on the weekends. Fedex does not deliver on Sunday they deliver either Monday or Tuesday. It was so frustrating I had to wait a whole extra day without any prior notice that Sunday was not a delivery day.

Hello Fresh ? There are good companies and bad, Hello Fresh is one of the best companies I;ve ever encounted . Hello Fresh took care of my problem and gave me a total refund for my missing meal which arrived the next day. When I called Hello Fresh I was told that due to the Corona virus caused a shorted of drivers and they will refund when i said I don't want it he said he said it's what we do. very seldom when you find a company who has courtesy such as that.

Absolutely LOVE them! What a convenience to have recipe and fresh ingredients ready to go! I am not a cook but I have learned so much from this experience. I love that it is not cooked and you can season to your liking! The food is amazing - seriously I do not have a single complaint! I highly recommend them to anyone who works full-time and still wants to make meals at home. I have referred several friends and family members and they love it as well! Don't believe the negativity!

This information was used to create my account

Mervin Denny

13783 Deer Chase Pl

Jacksonville Fl 32224

email [protected]@gmail.com

cell [protected]

I have been charged for 12 meals in total

A friend recommended Hello Fresh for a complimentary experience and

signed up and were looking forward to the order, but unfortunately, it was not delivered and finally received on March 21st. This was suppose to be

complimentary, but was charged.

Surprisingly I received 6 more meals today 3/24/24 that I did not order and would like to send back.

I am very disappointed and will post.

Thank you

Mervin Denny

13783 Deer Chase Pl

Jacksonville Fl 32224

l've just found this website, genius!

Well it's the first time l've really been done over by a company. ls it really 'a mistake' or are all their 'mistakes' showing us that these people are real con merchants? Buyer Beware! Any disputes folks, do not let these scammers get away with it! Contact your bank asap, raise a dispute! The bank will ensure that they will not continue to get away with it! l'm waiting for an outcome shortly. l'll be back on here to tell you my story. l'll just say this for now, HelloFresh are truly out of order but this time they picked on the wrong person!

Name is David Treloar customer number 6736886 .[protected]@bigpond.com.I reside in Australia,we have found being old age pensioners we cannot afford your meals if we want a roof over our heads.I have been trying to unsubscribe from your plan-site-weekly meals etc.The site seems be designed make this nearly impossible to do.Therefore this is a written request to cease and desist and cancel my subscription forthwith.I would like written confirmation to the above e-mail address.Cheers David Treloar.38 Conquest Bvd Dakabin Queensland Australia 4503.

I checked my account today and had a 120.00 missing, and it had been paid to hello fresh. I proceed to call them only to be meet by the rudest person on earth.

I INFORMED THE GENTLEMEN THAT I DID NOT ORDER THE BOX DUE TO THE FACT THAT I DID NOT ENJOY THE LAST ONE. ! He informed me that there was product in the box they wanted me to try? But I'm paying for it? I asked how do you know about my diet needs, do you know I take blood thinner and cannot eat certain veggies and fruit? Do you know that I don't eat beef? or any type of greens, or any type of hot cereal. i didn't order this box I picked nothing. he proceed once again to tell me that there is stuff in the box that i should try and i told him I'm not caring about trying this box I didnt like the last box. 12-15-2023 @ 11:10 am

I cancelled my delivery after the first one. Today I received another one I didn't ask for. On top of that the recipe cards didn't even match the contents. I received cards for onion crunch chicken and zucchini pomodoro penne bake no food to match the cards. In the box was a variety of vegetables that I will use but they didn't go with any of the cards, and I received two pieces of pork that don't have any directions. The only thing that was right was the shawarma spiced chickpea bowls.

I have made dozens of requests spread over months to HelloFresh (and its brands Green Chef, Every Plate, Factor, Good Chop, The Pets Table) requesting HF to stop spamming my email addresses. I have spent hours in chat sessions with customer support and more hours composing emails. I have made numerous requests for information about their affiliate programs and how to contact related departments. All to no avail. While customer support is professionally pleasant, they are completely unhelpful and unwilling to provide contact information and the website is deliberately designed to be unhelpful.

I cancelled my Hello Fresh subscription back in 2021.

Mail is still going to address:

Carol Mackenzie

6b Operiana Street

Ngongotaha

Rotorua 3010

The current resident is not impressed receiving mail for me as I have long moved from the area it is not easy for them to pass on. Being respectful people, they make an effort to ensure I receive your mail.

I live rural in a different part of NZ - PLEASE DELETE ALL REFERENCE TO MY CANCELLED SUBSRCIPTION FROM YOUR RECORDS. I WILL NOT BE REACTIVATING.

This is not the first time I have requested to be deleted from your data base.

I received an email from PayPal informing me that a payment had been made to Hello Fresh. I did not complete an order for this purchase and it is going to my old address of over 3yrs ago. Hello Fresh also reactivated an old account without my permission. I looked at the website yesterday but DID NOT place an order! The amount is £32.28 and the incident occurred yesterday and the email was received at 04.08 16th November.

The transaction is is 8EJ90267UL554 5833.

HelloFresh refused to reimburse me because I didn't catch them charging my card for unauthorized services. Even after I called to stop all deliveries, they went and used a different card that when I paid the shipping. (I used Wells Fargo for my deliveries but American Express for my daughters shipping on one free meal). We were both oversees, so I didn't have access to my statements until now. I called Hello Fresh and they refused to go back to July to refund me because they said I waited to long. So basically, I didn't catch them for unauthorized charges in a timely manner. That is criminal to use a card for meals when you specifically used it for postal only.

I redeemed a "free" box off of my sister's account. I was charged $29.96 as a discount off the price. That isn't free is it? I paid for the shipping; therefore, they got my credit card number and proceeded to send me a box I did not order and charged me $45.95. When I called they told me I had signed up for a subscription, which I did not. I received the "free" box and a got beef with a chicken recipe. I also received a rotten bell pepper. The second box, of which I did not order, will come on 10/31/23. I called on 10/30/23 to cancel my so called subscription. I also went on-line and cancelled it. I hope that works. I am an experienced cook and thought this service would cut down on some of the "work" involved in shopping, etc. I have changed my mind. I will never order from Hello Fresh on any of the other companies.

The first box I received had bad zucchini in it. Didn’t even use it it was so gross. The second bag (the same week 1) had soggy potatoes. Both dinners were made within 3 days of receiving. This week my box was delivered Friday, today is Sunday and the celery was browning and I had to throw some of it away or cut off bad ends. I have had celery in my refrigerator for weeks without that happening, which makes me wonder how I’m getting bad product. This should not happen.

We are repeatedly awoken by inconsiderate delivery men in the small hours of Sunday mornings. On at least three occasions we have had our doorbell ring, being a delivery to the wrong address. Today was one of those occasions! At other times the van has awoken us with the reversing alarm, headlights in our bedroom window. Every Sunday, anytime between midnight and 5.00 am, at least one of these scenarios plays out! WE ARE SICK AND TIRED OF IT!

HELLO FRESH, DO A BETTER JOB!

Today I said GOODBYE to Hello Fresh forever. I tried it out but cancelled in May. Last week I just went to their website to see if there was anything new but I didn't see anything I like. I received a box today. WTF! When I called they said when I visited their website it triggered my subscription to reactivate and will not give me a refund. Talk about poor customer service. It's tricky and boy will I tell everyone I know that Hello Fresh is deceitful. I will never go to their website again.

The delivery service is horrible, they are late withe deliveries and do not communicate. I have to text them to find out when it will be delivered. When I called hello fresh they tell me it's on the way. I still did not get the package, I asked for a refund and they refused, so I will be canceling my subscription. Also, I have received meal kits with missing ingredients and ingredients in poor condition.

The box's came I looking and omg it was crap and you tookout 34 pound each time instead of 1534 so I won't to cancel what a shame looking for would to trying but it a wast of my money same stuff as last week as well I can got local shop and get more and better qolity for what I payed you so what a refund as well your m heptonstall can me on [protected]

I didn't realise that resetting my password to have a nosey - reactivated my account.

I contacted the chat the very morning that the payment came out - as it came out 3am, which is after any deadline for me to do anything about.

I was refunded as a goodwill gesture - I asked for the account o be cancelled.

The next week - same thing happens.

Because I didn't say your terminology of "deactivate" and said cancelled - my account was left open, meaning another payment came out which I am not being refunded for.

This is a disgrace and putting me in a position financially which you don't seem to care about.

I will be in hospital when this box arrives , so it will not get used, which is even more annoying.

Please do the right thing and refund me - thanks

You have selected 2 x meat recipes for my upcoming delivery - my family are vegetarian. We were called away unexpectedly and so today was the first chance I had to check order. I have tried to change order but told too late. Is there anyway I can cancel this weeks delivery? I have asked you before not to include meat meals in my delivery - this is the second time it has happened! My delivery is due on 5th October 2023.

I can't find a telephone number to ring or direct e-mail. the Robot help line does not recognise my questions.