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4.5 34 Reviews 181 Complaints
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HelloFresh Reviews 1472

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9:06 am EDT
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HelloFresh VERY PLEASED WITH FOOD & SERVICE

My husband and I have been married 36 years - always enjoyed cooking, but recently... I got tired of the 'same old' recipes I had cooked for years. Even after pulling recipes off the Internet - some were good and others not. The same CANNOT be said about HelloFresh. The deliveries arrive when expected in good condition. We absolutely love the fresh ingredients, easy follow instructions and vast variety of meals. I have fixed food I had never even tried before - much less fixed. HelloFresh has given me back my enjoyment of cooking again - and the meals are beautiful! I have recommended to friends and family, as well. I will continue ordering for years to come.

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8:35 am EDT
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HelloFresh Hello Fresh is an excellent service

Hello Fresh is an excellent service that delivers high quality produce straight to your door. The meals are very well planned and the recipes are easy to follow, which makes for seamless meals you didn't have to plan or shop for at the end of a long day. The fact that you have recipes within the box and all the ingredients portioned correctly ensure that preparing a quality meal is as seamless as possible. The convenience offered by the Hello Fresh box and the ease to prepare a healthy meal (due to the easy-to-follow recipe & ingredients already in the fridge), ensure that the cost is well worthwhile. I hope you give Hello fresh a chance and enjoy your lifestyle change.

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7:44 am EDT
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HelloFresh Wonderful experience

I didn't realize how incredible Hello fresh was until I tried other meal delivery services. Package arrived nicely with no damage and within two days of delivery. All food was separated into bags with labels - meat was packaged separately. I canceled so I could try other food places. I am glad I did because I realized the quality of food and time they take to package their items. Food was excellent in flavor - It did take longer than expected to cook but that's because it challenged me to do things I hadn't done before. I was not raised cooking homemade - but this is actually a positive because I learned new ways to cook. Great quality of food - just would like it to be a little less expensive.

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  1. Pros
    1. Fresh, high-quality ingredients
    2. Convenient meal planning
    3. Diverse menu options
    4. Flexible subscription plans
    5. Supports healthy eating habits
  1. Cons
    1. Limited meal customization options
    2. Higher cost compared to grocery shopping
    3. Packaging waste concerns
    4. Restricted for dietary restrictions
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HelloFresh Finally, the whole family can cook!

As a busy family with 3 kids and two working parents hello fresh has been a game changer! The meals are quick and easy to prepare with healthy and fresh ingredients delivered right to your door. No more food waste or trying to figure out what to make. No more is the meal making responsibilities fall on me (mom) all of my kids rangin in age from 7,10 &15 have cooked the meals successfully and to perfection. Not to mention my husband is finally cooking! Its such a stress reliever to not be solely responsible. It takes the guess work out of mealtime and we actually all sit down together to enjoy the meal! Thank you hello fresh for the fantastic meals we now share with our family, not to mention the fantastic life skills my kids are learning!

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HelloFresh Hello Fresh 1st Dinner Was Great! Such good quality

Got my first box of 3 dinners with the $40 off for the month of April so it was 29.00 for the 3 meals. I was very pleased and so was my husband. We had a sausage and peppers sandwich the side was asparagus! Fresh ingredients, good quality meat the sausage was above and beyond what I wld usually get. A fabulous Italian seasoning made it extra good. It's a treat to have someone else's idea for dinner especially when it is such quality. Very easy to make all on a baking sheet in the oven. I say hell yeah... Adding to this review we had the other two meals out of our 3 they were not so great Beef Bolognese & parm crusted chicken, although they send good meat, grass feed beef and natural chicken, they were just very average and I wld not look to have them again.

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HelloFresh Cancel policy is terrible

Cancelled the service on 4-5-22. Was away for 3.5 months, no internet service & very limited cell phone service. Imagine my surprise when I come home and find out that my subscription was not cancelled, someone at hellofresh only put it on hold. I am out $300.00, for something I never ordered. I would not put it on hold as meals were shipped to my dorm address. I knew I would be away and the meal program does not work for collage students living on campus with only a microwave in the common area. Very difficult to understand the customer service reps, their accent was very heavy. One of the dozen phone calls had me talking to a rep. While a rooster was crowing in the background and he did not understand why I thought that was unprofessional. Horrible company to do business with. Penn State should be ashamed for offering this to students.

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HelloFresh Best meal delivery on the market!

I am shocked to see so many bad reviews. My husband and I are amazed at the quality of food!
Just a bit of our history, I have been responsible for meals for 42 years, and after our kids flew the nest I have struggled to cook for two with no waste. I finally threw up the white flag as I was throwing away half of what I spent a week. I also just never could come up with delicious recipes for two. I started trying different plans. What a nightmare of flavorless food I have found before stumbling on to HelloFresh!

I was not thrilled with having to actually prepare it, after trying various heat and eat meals I learned a little effort makes the difference. The half hour cooking meals usually take me 40 minutes but now I appreciate this option as there is no comparison!

First thing I noticed is the quality of fresh fruit and veggies you receive. You will not find this quality anywhere the public can buy because I shop for quality everywhere and never find anything similar. The recipes are to die for... scrumptious, fresh food that is just like eating in high end restaurants at a much lower cost. The no waste feature of their plan has saved me at least $100 a week, not to mention the time and headache of trying to think of "what to cook for dinner tonight" which was the first thing that popped in my head upon awakening every morning. I am also learning new recipes and the simplicity of just cooking fresh, wholesome, simple foods that are full of flavor! Each meal has been so well balanced my hubby and I do not snack all night like we use to trying to satisfy our hunger or taste buds. The proportions are generous, we never leave the table unsatisfied! I look forward to dinner now where it use to be the biggest dread of my day! Thank you Hello Fresh for your phenomenal meals and plans that fit our budgets! You have customers for life as I can not imagine not having this amazing service! Thank you!

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HelloFresh Hello, I just had an unproductive call with one of your representatives

Hello, I just had an unproductive call with one of your representatives. I apologize for not reading your extensive terms and conditions page beforehand. I received a "free" box from a family member who uses your product and paid $9.99 for shipping. This morning, I received an email notifying me that the box has been shipped, which is great. I had a positive experience with your company years ago and was excited to try it again. However, this morning I was also charged $87.14 for an upcoming box. I must admit that I was unaware that this would happen so far in advance, as I haven't even received my first box yet and haven't selected meals for the second one that I was charged for. The customer service agent implied that I should have known about this, making me feel somewhat unintelligent. I was informed that the upcoming shipment cannot be refunded, although I can still make changes to its contents. It's interesting that you have the ability to modify this upcoming order, but not refund it. Feeling like I had no other choice, I decided to cancel my subscription. The cancellation email mentioned that my final box would arrive on November 1st. I assume this refers to my first box, as November 1st is only three days away and my "free" box contains five days' worth of meals. I am requesting a refund, despite what your fine print may say. I am disappointed that you choose to be deceptive and charge customers without full disclosure. It would be helpful to receive an email notification regarding upcoming charges. After all, you have no issue sending me other emails. I would prefer to resolve this matter without involving my credit card company, writing negative reviews, warning friends and neighbors, etc. Please refund the $87.14. Thank you. Update: They are standing by their "terms," so I will be contacting my credit card company.

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E. Klatt
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I never resubscribed to my old account, never got an email saying they resubscribed for me, or that your order is on your way, I had to find out that I have an order coming by seeing a $190 charge in my bank account that I didn’t know off, when i looked it up it was hello fresh and that they have a shipment ready to be delivered tomorrow, to an address I don’t even live at anymore, i changed my password and choose a couple of plans with ny roommate to see the cost, but they ended up resubscribing for me and didn’t even let me know I had an order coming, when I called customer support they said they can’t do anything because the box will arrive tomorrow, and was silent for about 5 minutes. Will never do business with them again and i would suggest that before anyone goes onto their website be very careful because they will subscribe for you and send you an order without you even knowing or updating you about it…

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Pushot
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Liars! Illegal bait & switch tactics filing formal complaint I had an offer for 21 FREE MEALS and the moment I signed up as a 1st time user! They claimed that offer was expired and no longer valid . The offer was made Wednesday feb. 1 @ 12:30pm center. I signed up same day at 12:44pm central. And HelloFresh never showed my offer even from the email link and they rescinded the offer as “expired” same day at 12:46pm central! Literally 2 mins after signing up. BAIT AND SWITCH IS ILLEGAL AND IM REPORTING to BBB & YELP! FILING A FORMAL COMPLAINT TOO! I HAVE SCREENSHOTS AS PROOF! TAKEN A COUPLE MINS AFTERWARDS . SO GOOD LUCK

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HelloFresh I have had a subscription with hello fresh for over a year and half

I have had a subscription with hello fresh for over a year and half. It was great during the pandemic. There were issues here and there but nothing that couldn't be resolved easily. Then came an issue that should be completely illegal and is unethical and sneaky practice. I had an issue with my direct deposit so we were using credit cards to pay things. I got an email from hello fresh that started our payment didn't go through. Additionally it said in order to receive our weekly order, we needed to update our payment by 12. I ignored the email because we didn't have money to spend on the box that week. My auto draft mortgage payment was going through to our checking. I had just enough to cover it. My husband called and said why is hello fresh coming out of checking account. I had no clue because our default is set to out cc account. I called our bank to stop the charges because the mortgage payment would not be covered because they took out the money. The bank said hello fresh ram it through my cc account but it was rejected but then they ran through my checking. They were never authorized to take anything out of my nondefault payment. I looked at my account and they changed my default payment to my checking. I couldn't believe it. I paid one time with my checking account and there was no option to remove it. I hadn't ever had that happen ever. The customer service person was also disturbed. She escalated to billing but I cancelled and she gladly gave me a refund that won't be back in my account until two days, but that won't cover the nsf fees for my mortgage not going through or the 90 my mortgage company is charging. Disgusting practice and you lost a faithful customer. I feel betrayed. I would rather pay more some where else than to deal with crooks.

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Crayontr
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Horrible company they say one thing and then change it the next minute they have you set up when you can place your order but if you forget to cancel it or skip, you’re stuck with the box because I asked to be five days before it shipped but there’s only four days between when your order goes in and the delivery is made they don’t even give you a courtesy if it’s your first time forgetting. I was told I couldn’t cancel because the shipping label was made but then two days later I was told I could change it to send to somebody else, but that’s creating another shipping. Label the reason why my order wasn’t able to be canceled, but they can make another one for someone else. All I want it was my money back I was still gonna keep their service but after all this horrible customer service that I’ve had in the last few days and wish the box is still being delivered today which I did not want. I just wanted my money back. I was told that I would have a supervisor call me which never happened then when I called back about that they said that supervisors are not supposed to be on the phone. It’s not their job and they will get the request and decide whether they want to call you back or not how is that valuing the customers opinion or making them feel like they’re valued I am so annoyed with this company

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F. Ibarra
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I give this company 0 stars. I was sent a box I never ordered. I spoke with four different representative. When I spoke with the first representative and asked for a refund, she told me she couldn't do that and tried to talk me into buying even more boxes. When I asked to speak with the manager, she told me that a manager would call me back within the hour, which did not happen although I waited for several hours. The second representative told me that he could cancel my account but I would be charged for the box I received and another that was scheduled in the next few days. He was checking further when I was hung up on. I called a third time, and the representtive also could not help me and asked me to stay on the line for a manager. After about 20 minutes I was again hung up on. I then tried the chat option which also was not helpful. She called me by my daughter's name and I told her what my name was to make sure she was in the right account. She then told me that she was helping several people at the same time and it was confusing. She asked if I wanted a manager to call me back. I said no, that at this point, I would take it up with my credit card company and the BBB.

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Cattaba
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HORRIBLE CUSTOMER SERVICE! FREE GIFT ISN'T FREE! TRUE FALSE INFORMATION! They want me to sign up with another email to receive the free gift or box. They lie to you and don't care about what happens. DO NOT DO BUSSINESS WITH THIS COMPANY!

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HelloFresh A friend gave me a box as a gift, and I was really impressed with its quality and how it made my dinner routine easier

A friend gave me a box as a gift, and I was really impressed with its quality and how it made my dinner routine easier. So, I decided to sign up for a meal plan using a promo code that offered 12 free meals over a 4-week period. The first box arrived without any issues, but the second one didn't go so smoothly. I received a notification saying it had been delivered, but it never actually arrived. I waited a few hours in case the driver had marked it as delivered before reaching my address, but it still didn't show up. I used the chat feature on their website to talk to a customer service representative, but they said there was nothing they could do. I wasn't satisfied with that response, so I sent an email to the company. They replied saying they would add a credit to my account, but I wouldn't be able to use it until my discounted boxes expired. So, not only was I left without a week's worth of food during a snowstorm, but I also had to pay for the remaining boxes before they would address their mistake. That wasn't good enough for me, so I sent another email asking why their deliveries couldn't be tracked and suggested they implement a system like ComplaintsBoard.com, where drivers are required to take a picture of where they delivered the package. I expressed my disappointment with a service that provides something as important as food (not like it's clothes or cosmetics) and their lack of customer service made me want to cancel my plan. Eventually, I received a refund and a partial credit (which I can only use once my discount expires). I'm giving them one more chance because I really enjoy the food and the experience of cooking the meals. But if something else goes wrong, I'm done. It's just not worth the hassle. I'm really shocked at how little they consider their customers. How can they not offer to send out another box when their customers rely on them for their meals? I just don't understand.

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Redcate
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I wish I could give no stars. Very similarly to others I wanted to see what selections were offered and was required to put in credit card information in order to do so. Believing I would have the option to cancel if there weren't options for me I very stupidly put in my information. I was taken to the next screen to look at dinner options. After seeing only two options that fit my diet (vegan) I realized this service would not work, so I cancelled. A message then popped up that I was past the deadline to change my options and that four meal kits would be shipped to me. Mind you these four meal kits I did not choose as they do not fit my diet, and I was now not even allowed to change them to anything else. I called HelloFresh and spoke with two people, one of whom is a supervisor, and was told I could not cancel at this point (even though I'm pretty sure there was no way in the amount of time it took me to call that they had packed my box and started the shipping process) and would not be refunded my money. I begged them to please intercede the order and cancel it in their computer as I didn't want this food I couldn't eat. The customer service rep replied by asking me if I had a friend or neighbor I could gift the box to. I told her of course there is, but that is not the point. The point, as I explained several times, was that I immediately cancelled after seeing there were only two vegan meal options but was being forced to receive and pay for a box of food I cannot eat. Nothing I said mattered. I was refused a refund and they refused to cancel the shipment. Now I have a credit card charge for a service I don't want and frankly believe I was forced into receiving because of shady tactics.

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DudeWillows
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Terrible company. Ordered a few boxes. Then they decided to just bill me earlier than agreed time and time again. Had to cancel my debit card. They refused to refund my money even though the box would not even ship for 5 more days. I can’t afford to keep paying this. You you give a customer 5 days to decide, there is no reason to wait 4 days before so the customer has no choice.

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Quickyn
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Let me start with: I love HelloFresh. The concept, the convenience, the recipes. However, I will most likely be canceling. The third party that they use for delivery is very unreliable. I plan my grocery shopping and meals around my HelloFresh so it is very inconvenient when it's not delivered on time or at all. There has been at least 6 times in the last year where I got my package days late or not at all because the delivery service can't follow the delivery instructions or leaves my box in random areas. I went so far as to try a competitor, Home Chef, but they use the same incompetent delivery company and I never received my first order! If HelloFresh gets a new delivery partner, I would come back in a heartbeat.

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Dravat
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--The system charges you at least twice after you cancel your subscription. You never receive the food you ordered. You cancel the subscription and are never refunded the original charge. Then they charge you again the next week. You talk to one robot support agent and accomplish nothing. Then you get a live chat support agent that doesn't type English well, but promises to have resolved your problem and that you will be refunded and not charged in the future. Then they charge you again. You get robot support again, and then another live chat support agent. If you can stand to sit on the phone with a live chat support agent for 3 hours after two previous complaints and fraudulent charges you can eventually be refunded your money in 5-10 business days. Don't do it! It's a total bait and switch scam.

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HelloFresh I have used Hello Fresh before and the food is always pretty good

I have used Hello Fresh before and the food is always pretty good. I recently received and ad on Instagram offering a discounted price for Hello Fresh. I clicked the ad to see what the deal was and if its something hat was be suitable financially. After deciding it wasn't, I clicked out of the ad. That Sunday a box full of food showed up at my door and I was confused so I called Hello Fresh and asked them what happened and why this happened. I was told I activated my account- which I never knowingly did so. All I did was click an ad and I guess it gathered my information from last time and began charging me and shipping food. I never gave them consent to charge my card and I never even received a notification letting me know it was active and that I had an order being shipped or that I was charged. I asked them to cancel any future deliveries and to provide a refund, as I never wanted or ordered the food. for the past 5 weeks, I have continued to be charged and received boxes at my door from Hello Fresh, and every week I have to call and cancel and request a refund. I have been going through this cycle for 5 or 6 weeks now , I cant keep count. I am satisfied that they continue to send me free food essentially but it is frustrating to call every single week and request to cancel - again, and request a refund- again. One time it caused my account to be over drawn and I had to pay the bank fee to my bank which ended up costing the same amount, if not more, than the refund. I even tried taking my card off that was on file but it doesn't allow you to do that. Also, they market their "deals" by offering a certain amount of free meals but its extremely misleading because none of it is actually free. If they say you get 10 free meals, it really means you save a certain amount on however many meals it takes to add up to 10 free meals. All in all, this company has very bad business practices and it is probably illegal what they are doing, collecting information like they are and activating accounts without sending any notifications. So its not very clear. Is the food good? Yes, but its not good enough to go through what they put me through again. I cant imagine I will ever re activate my account with them (willingly) because I now know how hard it is to cancel. There are plenty of other food delivery services out there that are just as good and have better customer service.

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I. Haywood
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Terrible company. Charged $50.14 for food that wasn't ordered. They falsely advertise free meals and free shipping, false advertising. They shouldn't be allowed to take money out of your account. It's called stealing. The card was a gift that will probably keep on draining my bank account. Won't allow you to remove your own bank info?

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H. Mcalpin
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I signed up for Hello fresh and cancelled the same day and was told I wouldn't be charged because it was cancelled. I looked at my bank account and was charged $121.73. I talked to them and was told just my first box was cancelled not the service. The lady I talked to said she couldn't credit my account back because I was a day late. I wish I would have looked on here first before trying them because I wouldn't have joined. Do not use them! I will be going to my bank to see if they can do anything and to block any changes against them in the future. Stay away from hello fresh!

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Embeeye
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I cancelled order prior to stated time to be able to change order which was 11:59 pm EST but they still charged my card twice and an additional charge after receiving acknowledgement that I cancelled. They use unethical practices. Do not use them.

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Rothworx
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I had the same experience as many of the others in this space. My son gave me a gift card. I never got the email with code, so he called Hello Fresh and sent the code. There was no amount shown. When I went to the HD site, there was no indication of how much I had to spend. After first order I learned the wrong amount was entered into the system. Long story short is that I had to call 6 times ( 3 different customer service reps hung up) to straighten out the whole mess. They also get you to subscribe unwittingly. We'll see if my cancellation sticks or not, but based on other comments I am not optimistic. I can't even see my account to confirm they resolved it correctly. When the last person went over it, the numbers didn't add up to me.

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HelloFresh we just received our second order

we just received our second order. First order was great. 2nd order we ordered steak and lobster tail a 32 dollar add on. We received one steak out of 2 and received tilapia instead of lobster. Hello fresh refunded 23 dollars since we received one of the steaks and the sides. Personally I think resending the whole meal would of been the correct response. Not a good way to start out with our second order already having missing and the wrong items

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HelloFresh In order to view the menus, you have to create an account and choose a plan

In order to view the menus, you have to create an account and choose a plan. I created the account on 7/1/22 and received a welcome email at 4:46 PM. I looked at the menus and did not care for the offerings. I canceled the account on 7/1/22 and received a confirmation email of cancellation at 4:50 pm...4 minutes after opening the account. On 7/6/22 I was shipped a box of food that I had canceled within a 4 minute period. Called customer service and they would not refund my account. This is terrible service and unacceptable! NEVER order from this company!

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HelloFresh Used the service for a long time and then suddenly the deliveries started coming on the wrong day of the week

Used the service for a long time and then suddenly the deliveries started coming on the wrong day of the week. After 2 weeks of this, I contacted customer service and was told it would be fixed. The next delivery was delivered on the wrong day again. The problem is I am not home on the day they are now delivering. This leaves food at my front door for 24 hours or more getting warm and announcing to the neighborhood that no one is home. Customer service stopped responding to my emails. It was a good run but I'm not going to continue to pay for food to go bad on my porch. If day of delivery is not a problem, I would actually recommend this service but I can no longer do so.

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HelloFresh What I liked: almost all the recipes-- I was in a rut and needed new ideas!

What I liked: almost all the recipes-- I was in a rut and needed new ideas! All but two of the approximately 20 recipes were very good.What I disliked: deceptive practices. The "free boxes" were not meant for me, but for anyone I could get to sign up for the service. This was not made clear. I hate when a friend or acquaintance tries to get me to buy something, so no way would I ask anyone to subscribe! Also, the cost was often higher than advertised, for reasons that were unclear. Some of the produce arrived wilted. This was a real problem for the meals I planned on making later in the week.I would recommend checking reviews on other services if you want to try meal delivery.

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HelloFresh DON'T DO HELLO FRESH

DON'T DO HELLO FRESH. I used to love it, but couldn't have a worst experience as I have it in the past month. They haven't delivered the boxes on time for 4 weeks, actually they didn't deliver at all. Delivered only out of 4, that it was supposed to arrive on Monday, but they did on Friday - I told them before delivering that I didn't need a box on Friday, so I wanted a refund. So they told me that they couldn't cancel but would refund that box, and I could donate the box to somebody. I did that, but never saw the refund. On the next 3 weeks, they haven't delivered at all, and didn't even let me know that there were an issue. Actually, the website stated that it was delivered. So I needed to call them almost every other day to tell them that what they told it was delivered, actually it wasn't. Every time I called them, they told me "that's unacceptable, we will report to operations team", and it never worked out. People at customer service were very gentle, tried to solve the issues, but Hello Fresh is simply not ready to listen and solve customer's issues. They are unable to do what they promise. Everything looks like empty words when it comes from Customer Support.Then I called for the last time to understand what happened when they haven't delivered again, they told me that I did cancel the box. What? That never happened - Hello Fresh can pull the recordings if they are serious. That was enough for me, I asked them to get the credits refunded and cancel the service. Their math was completely wrong and they didn't refunded the box they told me to donate. The representative made a ton of different arguments, but the math was wrong, and at the end of the day I didn't get back the full refund. I cancelled anyway, I just wanted to get whatever they have to refund and get rid of Hello Fresh. It was really stressful to deal with them.RIP Hello Fresh. You were good at some point in the past.

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HelloFresh I deactivated my account with Every Plate but was still charged and shipped food that I did not want!

I deactivated my account with Every Plate but was still charged and shipped food that I did not want! Only after I threated to report to the BBB did they at least offer me a partial refund. This company makes it confusing to deactivate/cancel your account and when you do they still charge you.

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HelloFresh Hello fresh is amazing and wonderful…I have one complaint thought

Hello fresh is amazing and wonderful…I have one complaint thought. Hello fresh allows you to choose Sunday as a delivery date however fedex who hello fresh uses on the weekends. Fedex does not deliver on Sunday they deliver either Monday or Tuesday. It was so frustrating I had to wait a whole extra day without any prior notice that Sunday was not a delivery day.

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HelloFresh Hello Fresh ?

Hello Fresh ? There are good companies and bad, Hello Fresh is one of the best companies I;ve ever encounted . Hello Fresh took care of my problem and gave me a total refund for my missing meal which arrived the next day. When I called Hello Fresh I was told that due to the Corona virus caused a shorted of drivers and they will refund when i said I don't want it he said he said it's what we do. very seldom when you find a company who has courtesy such as that.

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HelloFresh Absolutely LOVE them!

Absolutely LOVE them! What a convenience to have recipe and fresh ingredients ready to go! I am not a cook but I have learned so much from this experience. I love that it is not cooked and you can season to your liking! The food is amazing - seriously I do not have a single complaint! I highly recommend them to anyone who works full-time and still wants to make meals at home. I have referred several friends and family members and they love it as well! Don't believe the negativity!

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HelloFresh Complaints 181

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3:40 pm EDT
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I have been trying to cancel my subscription for over a month. They keep charging my bank account. When I call the telephone numbers listed, they are either not good numbers - hard double busy, not a regular busy signal. I have sent emails. They have my account information and I will have to actually change my account at my bank. Denise Harvell [protected] landline [protected] cell phone [protected]@gmail.com

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11:58 am EDT
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HelloFresh Product received that I did not order

I went onto the Hello Fresh website to review the meal plans. It asked for my credit card information first which I thought was odd but entered it. I entered food for 2 people 4 meals a week. Once I looked at the meal plans I found I didn't like the offerings and I exited the website without placing an order. I also filed a dispute with my credit card company since I was charged for something I did not order.

Today (June 1, 2024) I received a box of food all turkey dishes which I do not eat and did not order.
Please refund my money and cancel any plans you have on file for me.
Susan Bergstrom
1025 Villagio Circle, Unit 204
Sarasota, FL 34237
[protected]

Claimed loss: Cost of box $47.+

Desired outcome: Refund of my money and removal of any subscription on file.

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8:12 pm EDT
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HelloFresh Being charge and mailed 3 food meals when I did not order. And was charged for 3 meals when a friend sent as complimentary

This information was used to create my account

Mervin Denny

13783 Deer Chase Pl

Jacksonville Fl 32224

email [protected]@gmail.com

cell [protected]

I have been charged for 12 meals in total

A friend recommended Hello Fresh for a complimentary experience and

signed up and were looking forward to the order, but unfortunately, it was not delivered and finally received on March 21st. This was suppose to be

complimentary, but was charged.

Surprisingly I received 6 more meals today 3/24/24 that I did not order and would like to send back.

I am very disappointed and will post.

Thank you

Mervin Denny

13783 Deer Chase Pl

Jacksonville Fl 32224

Claimed loss: all charges to my account

Desired outcome: All charges to be credited back to my credit card

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Is HelloFresh Legit?

HelloFresh earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds HelloFresh to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, HelloFresh is known for their high standards and safety. If you're thinking about dealing with HelloFresh, it's wise to check how they handle complaints.

We found clear and detailed contact information for HelloFresh. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

HelloFresh has received 20 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Hellofresh.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hellofresh.com you are considering visiting, which is associated with HelloFresh, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for HelloFresh have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

HelloFresh website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While HelloFresh has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 181 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • HelloFresh protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:17 pm EST
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I was using HelloFresh from 2021 till mid 2022 and stopped it once I moved to Oamaru as delivery to my new address was not possible. Last year on December, I happened to use a voucher that I got just to see if it was still valid. I only entered my account details to see how much the delivery would be but I never went through the payment process. Yet, a...

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1:08 pm EST

HelloFresh Stop scamming your customers please!

l've just found this website, genius!

Well it's the first time l've really been done over by a company. ls it really 'a mistake' or are all their 'mistakes' showing us that these people are real con merchants? Buyer Beware! Any disputes folks, do not let these scammers get away with it! Contact your bank asap, raise a dispute! The bank will ensure that they will not continue to get away with it! l'm waiting for an outcome shortly. l'll be back on here to tell you my story. l'll just say this for now, HelloFresh are truly out of order but this time they picked on the wrong person!

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7:30 pm EST

HelloFresh Unsubscribing

Name is David Treloar customer number 6736886 .[protected]@bigpond.com.I reside in Australia,we have found being old age pensioners we cannot afford your meals if we want a roof over our heads.I have been trying to unsubscribe from your plan-site-weekly meals etc.The site seems be designed make this nearly impossible to do.Therefore this is a written request to cease and desist and cancel my subscription forthwith.I would like written confirmation to the above e-mail address.Cheers David Treloar.38 Conquest Bvd Dakabin Queensland Australia 4503.

Desired outcome: Unsubscribe me and confirm.

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1:32 pm EST

HelloFresh 120.00 Meal Box

I checked my account today and had a 120.00 missing, and it had been paid to hello fresh. I proceed to call them only to be meet by the rudest person on earth.

I INFORMED THE GENTLEMEN THAT I DID NOT ORDER THE BOX DUE TO THE FACT THAT I DID NOT ENJOY THE LAST ONE. ! He informed me that there was product in the box they wanted me to try? But I'm paying for it? I asked how do you know about my diet needs, do you know I take blood thinner and cannot eat certain veggies and fruit? Do you know that I don't eat beef? or any type of greens, or any type of hot cereal. i didn't order this box I picked nothing. he proceed once again to tell me that there is stuff in the box that i should try and i told him I'm not caring about trying this box I didnt like the last box. 12-15-2023 @ 11:10 am

Claimed loss: 120.00

Desired outcome: To get my money refunded

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12:13 pm EST
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HelloFresh meal delivery

I cancelled my delivery after the first one. Today I received another one I didn't ask for. On top of that the recipe cards didn't even match the contents. I received cards for onion crunch chicken and zucchini pomodoro penne bake no food to match the cards. In the box was a variety of vegetables that I will use but they didn't go with any of the cards, and I received two pieces of pork that don't have any directions. The only thing that was right was the shawarma spiced chickpea bowls.

Claimed loss: cost of items I cancelled

Desired outcome: refund

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1:27 pm EST
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HelloFresh Unable to stop affiliate spam from HelloFresh and its brands. No useful contact information.

I have made dozens of requests spread over months to HelloFresh (and its brands Green Chef, Every Plate, Factor, Good Chop, The Pets Table) requesting HF to stop spamming my email addresses. I have spent hours in chat sessions with customer support and more hours composing emails. I have made numerous requests for information about their affiliate programs and how to contact related departments. All to no avail. While customer support is professionally pleasant, they are completely unhelpful and unwilling to provide contact information and the website is deliberately designed to be unhelpful.

Desired outcome: Useful contact information for affiliate and marketing depts. Affiliate program that penalizes spam. Clear and easy online optout for all brands in one place.

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Update by BillR5
Nov 25, 2023 3:04 pm EST

Customer Support is very polite, but numerous requests to stop affiliate spam have been useless despite being "escalated". CS refuses to provide any other contact information or to fix website so unsubscribe works.

HelloFresh

Green Chef

Every Plate

Factor_

Good Chop

The Pets Table

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6:35 pm EST
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HelloFresh Mailing #14989

I cancelled my Hello Fresh subscription back in 2021.

Mail is still going to address:

Carol Mackenzie

6b Operiana Street

Ngongotaha

Rotorua 3010

The current resident is not impressed receiving mail for me as I have long moved from the area it is not easy for them to pass on. Being respectful people, they make an effort to ensure I receive your mail.

I live rural in a different part of NZ - PLEASE DELETE ALL REFERENCE TO MY CANCELLED SUBSRCIPTION FROM YOUR RECORDS. I WILL NOT BE REACTIVATING.

This is not the first time I have requested to be deleted from your data base.

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8:14 am EST
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HelloFresh Grocery email

I received an email from PayPal informing me that a payment had been made to Hello Fresh. I did not complete an order for this purchase and it is going to my old address of over 3yrs ago. Hello Fresh also reactivated an old account without my permission. I looked at the website yesterday but DID NOT place an order! The amount is £32.28 and the incident occurred yesterday and the email was received at 04.08 16th November.

The transaction is is 8EJ90267UL554 5833.

Claimed loss: £32.28

Desired outcome: I would like this money refunded as I did not place this order.

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11:39 am EST

HelloFresh Double charged

HelloFresh refused to reimburse me because I didn't catch them charging my card for unauthorized services. Even after I called to stop all deliveries, they went and used a different card that when I paid the shipping. (I used Wells Fargo for my deliveries but American Express for my daughters shipping on one free meal). We were both oversees, so I didn't have access to my statements until now. I called Hello Fresh and they refused to go back to July to refund me because they said I waited to long. So basically, I didn't catch them for unauthorized charges in a timely manner. That is criminal to use a card for meals when you specifically used it for postal only.

Claimed loss: $300.00

Desired outcome: Full Refund

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1:11 pm EDT
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Tried to cancel service on my phone due to my spouse losing his job. You cannot do so on your phone, you have to access a computer (which I wasn't around at the time) so I "skipped" as many meals as it would allow. They did not send reminders that service was resuming, then deducted $153 dollars from my account and couldn't change my meals. I contacted...

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1:20 pm EDT
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HelloFresh Free box wasn't free.

I redeemed a "free" box off of my sister's account. I was charged $29.96 as a discount off the price. That isn't free is it? I paid for the shipping; therefore, they got my credit card number and proceeded to send me a box I did not order and charged me $45.95. When I called they told me I had signed up for a subscription, which I did not. I received the "free" box and a got beef with a chicken recipe. I also received a rotten bell pepper. The second box, of which I did not order, will come on 10/31/23. I called on 10/30/23 to cancel my so called subscription. I also went on-line and cancelled it. I hope that works. I am an experienced cook and thought this service would cut down on some of the "work" involved in shopping, etc. I have changed my mind. I will never order from Hello Fresh on any of the other companies.

Desired outcome: I would like to have the $29.96 and the $45.95 refunded to my credit card on file.

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5:41 pm EDT
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HelloFresh Subpar produce in my boxes

The first box I received had bad zucchini in it. Didn’t even use it it was so gross. The second bag (the same week 1) had soggy potatoes. Both dinners were made within 3 days of receiving. This week my box was delivered Friday, today is Sunday and the celery was browning and I had to throw some of it away or cut off bad ends. I have had celery in my refrigerator for weeks without that happening, which makes me wonder how I’m getting bad product. This should not happen.

Desired outcome: I would like to have some kind of quality check in place so this doesn’t keep happening or I will have to cancel my subscription.

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3:23 pm EDT
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Subject: Urgent Complaint: Unwarranted Charges and Non-Delivery of Purchased Goods I am writing to file a complaint against HelloFresh for consistent and unwarranted charges on my account, failure to deliver scheduled boxes, and the absolute lack of customer support to resolve these ongoing issues. Despite numerous attempts to contact the company, I have...

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5:55 pm EDT
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HelloFresh Delivery

We are repeatedly awoken by inconsiderate delivery men in the small hours of Sunday mornings. On at least three occasions we have had our doorbell ring, being a delivery to the wrong address. Today was one of those occasions! At other times the van has awoken us with the reversing alarm, headlights in our bedroom window. Every Sunday, anytime between midnight and 5.00 am, at least one of these scenarios plays out! WE ARE SICK AND TIRED OF IT!

HELLO FRESH, DO A BETTER JOB!

Desired outcome: If this is not resolved we will have no alternative but to call the police and register a complaint against Hello Fresh to them

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4:09 pm EDT

HelloFresh Reactivated my subscription without my knowledge.

Today I said GOODBYE to Hello Fresh forever. I tried it out but cancelled in May. Last week I just went to their website to see if there was anything new but I didn't see anything I like. I received a box today. WTF! When I called they said when I visited their website it triggered my subscription to reactivate and will not give me a refund. Talk about poor customer service. It's tricky and boy will I tell everyone I know that Hello Fresh is deceitful. I will never go to their website again.

Desired outcome: refund

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Jan Wooddexter
Mccook, US
Dec 04, 2023 10:03 pm EST

Same happened to me. Thankfully pay pal refunded the charge.

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10:26 am EDT

HelloFresh Hello fresh service

The delivery service is horrible, they are late withe deliveries and do not communicate. I have to text them to find out when it will be delivered. When I called hello fresh they tell me it's on the way. I still did not get the package, I asked for a refund and they refused, so I will be canceling my subscription. Also, I have received meal kits with missing ingredients and ingredients in poor condition.

Desired outcome: Refund

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7:08 am EDT

HelloFresh The boxes were not at all what I expected was not worth it and fresh veg were bad

The box's came I looking and omg it was crap and you tookout 34 pound each time instead of 1534 so I won't to cancel what a shame looking for would to trying but it a wast of my money same stuff as last week as well I can got local shop and get more and better qolity for what I payed you so what a refund as well your m heptonstall can me on [protected]

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About HelloFresh

Screenshot HelloFresh
HelloFresh is a meal kit delivery service that provides customers with fresh, pre-measured ingredients and easy-to-follow recipes to cook delicious meals at home. The company was founded in 2011 in Berlin, Germany, and has since expanded to deliver meal kits to customers in the United States, Canada, Europe, and Australia.

HelloFresh offers a variety of meal plans to suit different dietary needs and preferences, including vegetarian, low-calorie, and family-friendly options. Customers can choose from a weekly rotating menu of recipes, which are developed by in-house chefs and nutritionists to ensure they are balanced, flavorful, and easy to prepare.

The ingredients used in HelloFresh meal kits are sourced from trusted suppliers and are delivered to customers in insulated boxes to ensure they stay fresh during transit. The recipes are designed to be simple and straightforward, with step-by-step instructions and photos to guide customers through the cooking process.

One of the key benefits of using HelloFresh is the convenience it offers. Customers can skip a week or cancel their subscription at any time, and the meal kits are delivered directly to their doorstep, eliminating the need to go grocery shopping or meal planning. Additionally, the pre-measured ingredients help reduce food waste and save time in the kitchen.

Overall, HelloFresh is a popular meal kit delivery service that provides customers with fresh, delicious meals that are easy to prepare and tailored to their dietary needs and preferences. With a focus on convenience, quality ingredients, and tasty recipes, it's no wonder that HelloFresh has become a go-to option for busy individuals and families looking to simplify their mealtime routine.
How to file a complaint about HelloFresh?

Here is a guide on how to file a complaint with HelloFresh on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with HelloFresh in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with HelloFresh.
- Mention key areas of concern such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint with HelloFresh on ComplaintsBoard.com.

Overview of HelloFresh complaint handling

HelloFresh reviews first appeared on Complaints Board on May 15, 2015. The latest review Food delivery was posted on Jul 16, 2024. HelloFresh has an average consumer rating of 1 stars from 1472 reviews. HelloFresh has resolved 0 complaints.
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  1. HelloFresh Contacts

  2. HelloFresh phone numbers
    +1 (800) 733-2414
    +1 (800) 733-2414
    Click up if you have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number 42 42 users reported that they have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number 92 92 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number
    +49 17 4723 5961
    +49 17 4723 5961
    Click up if you have successfully reached HelloFresh by calling +49 17 4723 5961 phone number 11 11 users reported that they have successfully reached HelloFresh by calling +49 17 4723 5961 phone number Click down if you have unsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number 21 21 users reported that they have UNsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number
    Director Public Relations Communications
    +1 (518) 538-8608
    +1 (518) 538-8608
    Click up if you have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number 1 1 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number
    Head Of Communications
    +1 (973) 210-4915
    +1 (973) 210-4915
    Click up if you have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number
    More phone numbers
  3. HelloFresh emails
  4. HelloFresh address
    40 W 25th Street, 7th Floor, New York, New York, 10010-2721, United States
  5. HelloFresh social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2024
  7. View all HelloFresh contacts
HelloFresh Category
HelloFresh is ranked 4 among 152 companies in the Food and Beverages category

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