I had previously been a subscriber to Hello Fresh, in 2022 and again in 2024. Their menus and recipes were increasingly wearisome being Carrots with everything, and had become to be the cheapest possible standard meals as Kids Tacos, Burgers, and salads with carrots with a tiny wafer of protein to make the excuse that meat had been included. SO, I quit the payments and found it just as cost efficient to do my own groceries and mix-up the meals with a far greater option of menus. Win-Win.
Then a week ago I got the Superannuation SuperGold Card Christmas promo including a "deal" (no such thing as a Free lunch) by Hello Fresh.
As others have stated OVER THE YEARS below in scathing reviews, and NO Change or improvement... the moment you "go and take a peek" you are ensnared in the most unholy spider's web of villainy, NO easy access back button, NO quit, the only way being forward... and MANDATORY completion of your financial details which is a TRAP! You cannot see ANY recipes for relevant weeks ahead without handing over your Bank/payment details, and even then, there is NO quick escape route when you discover again that the recipes haven't changed in 5 years, Carrots with everything, Burgers, Tacos and Meatballs. YUK!
I like to think I'm fairly digitally astute, eventually after going round and round got to the "Contact Us" metalink at the base of page and searched Cancel Subscription. YAY! HaHaHaaaa I'd cracked it, and beaten them... I was out over the wire! ESCAPED...
BUT...
Was not Free, still tangled in their EVIL web of appalling User Interface nightmare and User Experience Blair Witch horror. YES, I received a "Lucky You, you've escaped our clutches" mail... "Sorry (lie) to see you Go" msg... BUT I had a suspicion. I rerouted to the account that had surreptitiously been created, and whoa, lo and behold, it had been cancelled!
Still smelt a rat. Retained the mail... and sure enough noted a DEDUCTION in my Bank Account for an Order that DID NOT EXIST. And on a Cancelled Account. Called the Bank to bounce it, advised to get Hello Fresh to Release the funds back into my bank account immediately as that was theft. Spoke to someone at Hello Fresh from the deep jungles of Gujarat (or similar) and asked to "Prove" the deduction by screen shot. I did. Was told I would receive a call within 30 minutes to discuss and confirm rightful repayment... NOTHING. Left it overnight... Called again, someone from Bhagalpur (or similar) started to give me the standard script BS. Cut short, I'm on a damned Pension, every penny cent counts... $80.99 STOLEN from my account has a massive knock on effect and throws my rent payments. DO NOT USE this business IF you like your freedom, and prefer to retain your money in your bank account not theirs. The Battle rages! Made worse and more confusing as I was recently NOT even a Customer, so don't have a reference. Dodgy, dodgy, they should be headquartered on a Fairground... and with the Clowns 🤡.
Recommendation: IF, really, IF you need to purchase "Ready Meals" from any company NEVER EVER use Hello Fresh, they are deliberately conniving THIEVES, their Customer service idiots deliberately DO NOTHING post phone call to resolve the issue, and more senior personnel have the temerity to of all things put the BLAME back onto you. I was told that maybe my family member had used my card to make a purchase - WHAT PURCHASE - I Ordered nothing - AND ALL my Family are DEAD - I told them that FIVE TIMES - Still NO REFUND! Just that to even get to browse their shitty Carrots with everything, on boring Burgers, meatballs, tacos and scant salads FORCES you to add your card details to view ANYTHING... I ORDERED NOTHING and was charged $40.99, I am a Pensioner and that IS vital money to me! Just DO NOT GO ANYWHERE NEAR these ROBBERS!