Blue Apron
Reviews and Complaints

I gotta say, I tried Blue Apron and it was just okay. The food was decent, but nothing to write home about. But let me tell you, I had a real bad time with the company itself. They seem to be all about taking your money any way they can.

I had a few orders where ingredients were missing, and when I reached out to them, they only offered a measly $5 credit to my account. Like, come on, that's not gonna make up for half a meal missing when you're already paying $60 for the whole box.

And don't even get me started on trying to cancel an order. They make it so dang difficult. According to their terms, you can't cancel an upcoming order if it's already been processed or shipped. But when I went to cancel, my order said it was "processing," which I thought meant it hadn't been processed yet. Nope, apparently in Blue Apron's world, "processing" means it's already been processed. What a load of baloney.

I've tried emailing and calling them, but no one seems to want to help me out. It feels like they're just trying to steal my money. I wouldn't recommend Blue Apron to anyone, to be honest.

If you're considering trying out Blue Apron, there are a few things you should know before you sign up. First of all, their free first delivery isn't actually free unless you cancel before you receive it. It's important to understand this so you don't end up with unexpected charges on your credit card.

I recently received my first free delivery from Blue Apron and was charged $60 just a few days later. When I called to ask them to stop the second delivery until I had a chance to try out the first one, I was told that I needed to notify them six days in advance if I wanted to skip or cancel a delivery. This seemed unreasonable to me, as I hadn't even had a chance to try the first meal they sent me.

So, my advice to anyone considering Blue Apron is to be proactive about canceling or skipping deliveries. If you're not sure whether you want to continue receiving products from them, it's better to cancel or skip before you receive your first delivery. That way, you won't be charged unexpectedly and you'll have more control over your subscription.

Overall, I think Blue Apron is a good service for people who want to try new recipes and learn more about cooking. However, their subscription model can be a bit confusing and it's important to read the fine print before you sign up. If you're willing to put in the effort to manage your subscription, though, I think you'll enjoy the meals and the convenience of having ingredients delivered to your door.

Got Blue Apron for my birthday and was curious about the whole thing. Got a package with recipes and ingredients for 3 meals. Found a moldy garlic, a red pepper with a rotten end, a squishy cucumber, and a tiny endive with rotten tips. I cancelled my account and told customer service about the bad veggies. They offered a $19.98 credit, but only if I ordered more food! I don't want more food, just want compensation for the bad produce! At their price, I expect good produce. The meals were supposed to feed 2, but I had to add big green salads I made from my own ingredients to fill up my husband. The prep time on the instruction card is a joke - each dinner took me at least twice as long to prepare, and I'm no kitchen novice!

I was excited to try Blue Apron, but was disappointed with the quality of the produce. I understand that things can go bad, but I expected better from a company that charges a premium price. The meals were supposed to feed two people, but we had to supplement with our own ingredients to feel full. The prep time was also much longer than advertised, which was frustrating.

When I contacted customer service about the bad produce, they offered a credit, but only if I ordered more food. I didn't want to order more food, I just wanted compensation for the bad produce. It was frustrating that they wouldn't offer a credit without making me order more food.

Overall, I wouldn't recommend Blue Apron. The quality of the produce was sub-par and the meals didn't fill us up. The prep time was also much longer than advertised. I was disappointed with my experience and won't be ordering from them again.

I gotta say, I was pretty disappointed with my experience with Blue Apron. I thought I was making a healthy choice by signing up for their WW meals, but boy was I wrong. When I got my first order and looked at the nutritional info, I was shocked. Sure, there was some protein in there, but the amount of carbs and sugars was through the roof!

Take the Beef Vegetable Stir Fry with veggies, for example. That bad boy had 34g of carbs and 18 sugars per serving! And don't even get me started on the Italian Chicken & Vegetable Skillet with cheese - 32g of carbs and 19 sugars per serving! And the Mediterranean chickpea grain with carrots? A whopping 101g of carbs per serving and 22 sugars to boot!

I mean, I could eat two whole pizzas and a 2-liter of Pepsi for that kind of carb and sugar overload! What's even more frustrating is that when I called Blue Apron to ask about it, they had no idea what I was talking about and just passed the buck to WW. But when I called WW, they were just as clueless and told me to call Blue Apron. It's like they both know how deceitful these recipes are and are just trying to avoid taking responsibility.

Needless to say, I cancelled my subscription with Blue Apron and switched over to Hello Fresh. Their regular meals are way more reasonable and don't come with all the hidden carbs and sugars. It's just not worth it to me to sacrifice my health for the sake of convenience. And the fact that WW allows their name to be used on these meals is just plain wrong.

I gotta say, I'm not too sure how Blue Apron is still in business. My first order of three meals arrived on time, but it was a bit of a mess. They package a bunch of smaller items inside a sealed plastic bag, but one of the packages of roasted (with liquid) was open and had spilled everywhere. And get this - the dried pepper package was open too! Both packages were already open when they arrived, not because of the delivery process. Blue Apron gave me a $10 credit, but they didn't seem too concerned about the real issue at hand.

And don't even get me started on the meal choices. The selection each week is pretty weak, and two of the thirteen choices cost a whopping $20 more if you decide to go that route. I mean, come on. That's just ridiculous.

But the real kicker happened just yesterday. I got a notice that my delivery was going to be one day late. I called up Blue Apron to see what was going on, and they told me that the carrier didn't put it on the truck. So I called up OnTrac, the delivery company, to see what was up. And guess what? The package never even left Blue Apron! On Trac closed their case because they don't have a package from Blue Apron to be delivered. I'm currently on hold, waiting to speak to Blue Apron again to see what kind of BS they're going to throw my way this time.

Honestly, this company seems pretty shady to me. I wouldn't recommend them to anyone.

I was pretty happy with Blue Apron when I first started using it. The recipes were mostly good, although they do seem to have a thing for cole-slaw as a side dish. If you're not into that kind of thing, you might be a bit disappointed. But then I started getting deliveries where the produce was already going bad after just a day or two. That's not really practical when you're only getting one delivery a week with three meals in it.

My most recent delivery was a disaster. The package of Cod fish was torn when it arrived, and all the liquid leaked out onto the other ingredients. They were all ruined and I couldn't use them. And to make matters worse, some of the ingredients that were supposed to be included for the recipes weren't there at all. It was like they packed ingredients for completely different recipes than the ones I received.

I've tried to get in touch with customer service multiple times to get a refund or credit, but I haven't heard anything back from them. It's really frustrating, especially since I'm paying $60 a week for just three meals. I feel like I'm throwing my money away when the ingredients aren't even usable. I end up having to go to the grocery store to buy replacement ingredients because the produce I get from Blue Apron is already expired or rotten.

I'm canceling my subscription because of all these issues. It's just not worth it to me to keep paying for something that doesn't work. I wish Blue Apron would communicate with me and try to make things right, but it seems like they don't really care about their customers.

I recently came across Blue Apron's website and was immediately drawn in by their beautiful ads on TV. The way they presented their meal kit delivery service made it seem like a fun and homely experience. I was so tempted to try it out that when I received their discounts and gift cards in the mail, I couldn't resist making an order.

However, I was disappointed to find out that there was a minimum purchase requirement that forced me to buy double the amount in order to use the gift card. Additionally, I had to subscribe to their service in order to input my payment information, which I wasn't interested in doing. I didn't mind paying for shipping fees, but the fact that they were luring people into monthly subscriptions was a bit ridiculous.

Despite these issues, I decided to give Blue Apron a chance as a new customer because I thought the concept was cool. Unfortunately, the way they lure people into subscriptions is just really bad. They don't even offer a one-time trial to see how the service is. Furthermore, their gift cards never fully cover the cost of their products, yet they consistently send them to me in the mail. I would be willing to pay for shipping and processing, but I would never pay for a subscription just to use a "gift".

Overall, I think Blue Apron has a great concept and their marketing efforts are impressive. However, their subscription model and gift card system need some work. I hope they can make some changes in the future to make their service more accessible to those who are interested in trying it out without committing to a monthly subscription.

I have to say, my experience with Blue Apron was not a good one. I ordered from them for 5 weeks straight, and every time my food arrived warm. The ice packs were completely defrosted, and while they told me the food was still good as long as it was within 24 hours, my thermometer said otherwise. The meat was at a nice 71 degrees, and the actual boxes were even hotter at 75 degrees. Every item was warm to the touch, and the vegetables were actually HOT. The meat was warm too, which is definitely not safe.

I threw away all the food because I'm not risking my health for some subpar delivery service using FedEx (the worst carrier) to deliver perishable food. When I complained about this, they decided to cancel my account without giving me a refund. Apparently, I complained too many times about receiving a hot box of food. Not to mention the many times the gel ice packs were always exploded in the box and all over the vegetables. They also didn't properly seal any of the meats, so I had boxes full of defrosted meat juice leaking on everything. As any normal person would know, this is a huge health hazard.

This company lost a huge market share, and their stocks are down. And now I know why. Thank you for closing my account, Blue Apron. I disputed with my bank to get my money back. This is a scam $#*! company delivering ecoli-infested food. Stay away. Hello Fresh is much better, and so is Dinnerly.

I've been using Blue Apron for a few months now and I have to say, the food is pretty good. However, the delivery system is a complete disaster. I mean, seriously, more than a dozen times my deliveries were left out in the hot sun on the hot concrete, just waiting to spoil. I tried to give them easy-to-follow instructions on how to avoid this, but they just kept making the same poor delivery choices over and over again. It's like they didn't care about the food or the customers at all.

I sent numerous emails to Blue Apron and the delivery service, but nothing ever changed. They made promises they couldn't keep and I was left with wasted food and a lot of frustration. I had to throw away at least 12 meals because of their complete incompetency and unwillingness to do what needed to be done to solve the problem. It was a complete waste of money and time.

I can't imagine the owners of Blue Apron would be happy if they knew how much money they were losing because of their failed delivery systems and poor customer service. I mean, seriously, if they knew what was going on, they would be furious. It's just not acceptable to treat customers this way.

To be fair, Blue Apron did comp my meals that were trashed, but that didn't solve the problem. In the end, I had to quit using them because they just couldn't get it right. I wouldn't recommend them to anyone, not even my worst enemy. It's just not worth the hassle and headache.

So, if you're thinking about using Blue Apron, good luck to you. I hope and pray you don't have to go through the same headaches I did. But if you do, just remember, you're not alone.

I recently got the Blue Apron boxes for a few months and it was a great experience for me and my husband. It saved us from the hassle of grocery shopping and meal planning for a few days of the week. My husband even started cooking, which is something he never does. We enjoyed a wider variety of food than we would normally eat, which was a nice change.

However, I had to cancel my subscription because the boxes started arriving less and less cold. I live in the desert, so it's pretty hot in the summer right now. I asked if they could fix this issue or if I should suspend my orders until cooler months arrive. They did credit an order where we had to throw out the meats because they smelled horrible when we opened it. We also had to throw out products like sour cream and creme fraiche because they were always spoiled and separated when we opened them.

But the tipping point was when we received an order with pizza dough in it. The dough had expanded because it was so hot in the box and had exploded out of the packaging. When I reached out to customer service, their response was, "we make sure we package our food so that it arrives cool and at the proper temperature for you." Obviously, that wasn't the case. Since this wasn't my first issue with the ingredients not being cold enough for safe consumption, I was very disappointed with their response.

Despite the issues, I still think Blue Apron is a good service. I just wish they could figure out a way to keep the food cold during shipping, especially for those of us who live in hot climates. I canceled our subscription and will hold off on trying any other box services like this until winter.

They delivered a day late twice. One week after the second delayed delivery, they didn't even send the box to the shipper. Got an email saying it was on the way, but it never came.

I think the customer service is a bot. No personality, canned responses.

It's 50/50. Sometimes they are great, sometimes they are terrible. It probably depends on definite employees.
I am saying that sometimes you can get deliveries with products missing. Calling and telling them is useless, they won't come again and won't bring you what you need. That would be stupid.
But it's also stupid to be so inattentive.
I want to ask you to make your service better because missing products is not cool, guys.

Our first (and last) delivery arrived over 24hrs late. It was shipped from Dallas on Thursday AM, didn't arrive til Saturday PM.

All cold packs were warm, the raw fish and chicken meat were warm. We have been having temperatures in the mid 90s. We opened the fish and were greeted with a strong ammonia smell. We had to throw away the meat due to food safety concerns.

I have cancelled my membership and demanded a full refund for the rotten food we received.

We tried Blue Apron meals and were not impressed, pretty average meals and there was nothing special.
We decided to cancel our subscription but that was a pretty hard thing to. We actually cancelled but were still charged and they still sent us meals.
We had to contact them for the second time and control the entire cancellation process.
Blue Apron is highly unprofessional and they simply can't manage anything without additional control from customer's side.
Please, don't waste your time and money, there are better options.

There is no way to cancel and in my opinion that's a big problem. So if you are planning to order from Blue Apron think again.
I made an order here and due to some financial problems I decided to cancel my order. And when I contacted Blue Apron they replied in a rudely manner and said they don't do refunds. I wasted a lot of time trying to get my order cancelled but everything was useless, there was no way to change their mind.
This business if customer unfriendly and I would not recommend it to anyone.

The site itself is very nice and informative. Here you can find lot of useful information about cooking and many great recipes! But better use the free version, because guys are not so honest as you might think. They charged me for who knows what and they actually took my money without my permission! When I contacted customer service and asked them to cancel my subscription, they said that it was not possible, because I have already paid my monthly fee. I told them that I did not want to pay anything and that they stole my money, but they said they did nothing wrong, so I lost my money and my account is still there. I will use Blue Apron till the end of the month and will cancel my account.

I wanted to try something new and decided to try Blue Apron service. So I went online and ordered some meals. They guaranteed the delivery would be on time. Well, several hours later nothing was received, so I contacted their customer service. They called me a liar and said that my order was delivered. Only later I was informed that my order ended up in a different city! I contacted customer support again and they cancelled my order. There was absolutely no help. They never sent my anything else and never refunded me. I'm so disappointed. That was the worst experience I've ere had.

I love cooking and baking, and I placed large order on the website www.blueapron.com. The seller confirmed and provided the receipt and some information. Basically, everything was ok until the delivery time. The seller didn’t put all items in the package and didn’t warn me about it. I called to the customer services and asked to deliver the remaining items. The seller excused and told that within 7 days I would get everything. Scam. I got nothing and the seller didn’t reply now.