HelloFresh
Reviews and Complaints

I would say after trying another meal box, hellofresh is by far the best. Sometimes an ingredient might wilt or be dry but they give you an instant customer service credit off the app. They also are food safe because they ship the day of packing. The other box shipped 4 days ahead, food was spoiled and no customer service was existent. I highly recommend hellofresh because they ship the food same day, they use reputable shipping companies, and if there is an issue they resolve it instantly. Recipe cards sometimes are wrong but you can print them off the internet, no big deal. It's your responsibility to login the app and choose your meals for the week, but you can plan so far ahead of time, like 5 weeks ahead that it should never be an issue. LOVE this company!

I must admit, I had some problems with HelloFresh around two years ago. However, I decided to stick with them because they always address any issues with great customer service. When they do things right, their service is convenient and the meals are delicious and easy to prepare, which makes my life easier. As a loyal customer over the past two years, I have noticed significant improvements in both their vegetarian meal options and their overall service. I have also compared HelloFresh to other meal delivery services, and none of them offer the same variety of meals at such a reasonable price. It's unfortunate that it took a terrible experience with a competitor to truly appreciate HelloFresh and write a positive review. I have never written a negative review about them. By the way, I strongly advise you to avoid *** at all costs! They are dishonest and have a very limited selection of meals.

Purchasing HelloFresh meals has been one of the best decisions I've made in the past year. As a fitness instructor with basic cooking skills, these meals and recipes have given me newfound confidence in the kitchen. I used to feel anxious about cooking and would search for healthy meal ideas on social media, which was overwhelming. While watching short cooking videos on platforms like *** or *** was helpful, I often had to rewatch them multiple times while cooking, which was tedious. HelloFresh meals have been a great solution for me to start cooking confidently. As I prepare the meals, I gain more confidence in my cooking abilities and learn where I can make substitutions to better fit my diet and nutritional needs. I've wanted to take a cooking class for years, but I haven't found the right one and don't have the time to commit due to my busy schedule. HelloFresh delivers four meals per week (according to your preference) and provides clear and well-written instructions for each meal. There's no need to worry about the thickness of the meat or the correct cooking time because everything is provided. I also don't have to worry about grocery shopping as HelloFresh delivers the exact amount of each ingredient needed for each meal. HelloFresh has done more than just deliver convenient meals to my doorstep; it has positively transformed my experience in the kitchen. I highly recommend this service to anyone who wants to try new dishes or is looking for convenient meals.

The delivery service is horrible, they are late withe deliveries and do not communicate. I have to text them to find out when it will be delivered. When I called hello fresh they tell me it's on the way. I still did not get the package, I asked for a refund and they refused, so I will be canceling my subscription. Also, I have received meal kits with missing ingredients and ingredients in poor condition.

The box's came I looking and omg it was crap and you tookout 34 pound each time instead of 1534 so I won't to cancel what a shame looking for would to trying but it a wast of my money same stuff as last week as well I can got local shop and get more and better qolity for what I payed you so what a refund as well your m heptonstall can me on [protected]

I didn't realise that resetting my password to have a nosey - reactivated my account.

I contacted the chat the very morning that the payment came out - as it came out 3am, which is after any deadline for me to do anything about.

I was refunded as a goodwill gesture - I asked for the account o be cancelled.

The next week - same thing happens.

Because I didn't say your terminology of "deactivate" and said cancelled - my account was left open, meaning another payment came out which I am not being refunded for.

This is a disgrace and putting me in a position financially which you don't seem to care about.

I will be in hospital when this box arrives , so it will not get used, which is even more annoying.

Please do the right thing and refund me - thanks

You have selected 2 x meat recipes for my upcoming delivery - my family are vegetarian. We were called away unexpectedly and so today was the first chance I had to check order. I have tried to change order but told too late. Is there anyway I can cancel this weeks delivery? I have asked you before not to include meat meals in my delivery - this is the second time it has happened! My delivery is due on 5th October 2023.

I can't find a telephone number to ring or direct e-mail. the Robot help line does not recognise my questions.

I visited their site on 9/27/2023 to view food package options. I did identify paypal as my payment method but left the site before finalizing the order.

They charged my paypal account $29.94 but do not respond to my complaint and request for refund. I asked for a refund on site, in emails, and in texts.

Oct 8th delivery has been cancelled by me, as well as recurring charges they set up.

Please help me.

Chuck.[protected]@gmail.com

Recipe 17 was not included in my box. Mistakes happen but my complaint is that I've communicated this to chatbots, via electronic Q&A and to unmanned emails with no results or acknowledgements. There's no way of talking to anyone and getting issues resolved. Hello Fresh is meant to be a time saver not a time waster - deeply disappointed.

And CAN YOU SEND ME RECIPE 17! By email - I'd like to cook tonight.

Kath

Hi, I paused my box subscription and was under impression that it wont restart unless I opt in to restart it again. As I noticed email saying that I owe them money for my next delivery which I havent ordered and needed to cancel I contacted customer service and asked for help. I explained my situation that I Cant afford to pay and cant collect this box. Customer service representative wasn't helpful at all and said there is nothing that can be done and if I wont pay, 3rd party company will be involved to collect debt. I explained that I haven't received any goods, tried my best to inform them as soon as possible as Im struggling financially and was misled by their website and was tricked in to paying for goods I dont want or need.

Hello

My husband purchased a salad kit from Aldi’s in July of 2023. When I bit into some salad there was something so hard that I broke my tooth where I had to have it removed by an oral surgeon. I reached out to Aldi’s who referred my case to their supplier. I sent all of the requested documentation. They emailed me and said I should call their insurance department but when I call I am just on hold forever.

Good Evening

I’m very disappointed to report that all the meat in my order (the first one with your company) was all off when I opened it!

All the dates were with the first two days of receipt!

This is terrible!

I’d like to stop any future orders and receive a full refund please as “hello fresh” isn’t fresh at all!

Kind regards

Michelle Alsbury

I was subscribed the classic plan one day ago without my knowledge at all and I can't cancel it today, they told me it should be cancelled 5 days prior, but it's 5 days prior on my subscription day, how can I cancel it when I even don't know it. The system is very irrational. And there is a fee for plan selection, and when I cancel it, I can't get that fee back even I don't buy meals. Very disappoint!

On Monday August 21, 2023 I was notified that my box was delivered. See photo below. UNBELIEVABLE. I then contacted customer service about the delivery company AXLEHIRE. I find this delivery totally unacceptable. I called customer service and the answer was “ well at least you got the box”. Really. Are you kidding me? Previously the same irresponsible delivery company left my box at an entirely different condo complex. I called AxleHire and was told the driver is done for the day. It was about noon. How do you let these incompetent companies ruin your business and result in losing customers. It’s sad to say but I’m done. I cannot deal with this irresponsible service. I deserve better treatment and service than this!

Also, the account specifically notes the code to get into the complex!

As a first time customer I was looking foward to plac ing a order with hello fresh my friend gave me a code to try my first box free so I used this to place my first order three weeks ago. I ordered this for my apartment in christchurch, got a message at 7am the courier was on the way never a text saying im outside come down from the complex not asking for door code nothing they then proceeded to block my number and make no contact about my box or anything just a adress to collect from that nobody was at, I then wasted my life contacting the hello frest support or customer service who said rest assured this will be sorted I will get ahold of you before 7pm and let you know whats happening I was leaving the next morning to go on holiday and planned to take my box with me. No contact was made by the hello fresh team and I had to leave with no food. Come back 3days later still no contact from them on the status of my box. I then rung them once back and they couldnt give me any information on my first order refunded the shipping charge and credited my acount so I could then pace my next order again using the free box code. Order 2 I had to change the delivery adress to up north as I was going away agin within the delivery dates of the order now someone and nobody at hello fresh knows who to blame but someone adressed this to ashburton not the bay of plenty in the north island so delivery 2 never came same thing refund and credit order 3! Exactly same as order 2 still wrong adress never came. So I went onto my account and made sure the adress was the dropped down correct adress in the north island bay of plenty opotiki. Still this time the customers service team refuses to refund me my shipping charge and wont credit my acount in order for me to place a 4th order! Its been 3days since the text came through and said it wont be delivered and the customer service team says they cant do anything untill the logisticsn team get back to her which they never do. So meanwhile me and my kids have missed out on 3meals. Dinners for 3weeks because I keep being told by hello fresh customer service rest assured we will sort this and you will get your box and what do you know we never do. Jem was the last person I spoke to who was absolutley no help. And I am frankly over this and will be reporting this to the news outlets aswell as fair go as this is absolutley appaling.

My name is Belinda Raeford and I received a Hello Fresh gift card for my birthday on May 9 2023. I attempted to redeem the card on line and was asked to supply a credit card. I don't use credit cards. The amount of the gift card is $60.00 and I only want to spend $60.00 including taxes and shipping charges. Is this really a gift card? I have never been asked for a credit card when trying to use a gift card. Did my friend pay $60.00 for the card or this a promotional deal?

I will be taking this to my credit card company if this is not resolved. I had skipped last week but the money was still taken I called up and complained and after being told was nothing they could do they cancelled the box and refunded me. I told her on the phone my subscription was to be cancelled. Now money has been taken again this week! I do not want the food, I want a refund.

Took £41 and was told to late to cancel when I hadn’t ordered anything at all , used site years ago and deactivated it as my children won’t eat that stuff , I logged onto site to see if anything had changed and it hadn’t , few days later £42 is taken from my acccount and a email sent thru telling me my delivery day , I go on chat right away to cancel as I never authorised a payment or selected meals told it’s to late , no refund nothing , now I’ve got two young children , a box of [censored]e food they won’t eat and £41 from my £60 budget for food taken

I received a free meal box and only paid delivery.it came and sauce had leaked out soaking everything in the box,l received £35 so ordered another box but hello fresh took £35 from my bank which l didn't authorise, tryed getting it back but been told lm not getting it. Disgraceful lm a pensioner and they shouldn't be allowed to do this.taken 21.7.23

I ordered meals in Feb, and only once. Last week I went on website to view meals, and last night five meals are on my doorstep. When I rang to say I have not ordered this, your rude staff said there is nothing they can do, and I had by going on website addivate account. I have NOT given you permission to take money from my credit card, THIS IS STEALING ! I have NOT ordered these meals, so you need to collect from my address. I have reported you to my credit card company and trading standards

My first time ordering food service, Hello Fresh! I just got surgery and I am recovering from it and I can't cook for myself or even go shopping, so I thought since my sister is leaving for New York City, I will not have anyone but my youngest sis to come and cook for me the meals I had ordered, waiting excitedly to try this service, July 13, 2023, was supposed to come to a box, but when I told them I was only trying it to see if it would work for me while I recovery, My July 13, 2023, never got here. Now I will have to have my sister who is also not in good condition to buy me some food. Then I have my youngest sis to come over and cook for me until my other sister gets back. I am hopefully a cancer survivor. I didn't receive a call to let me know my box wasn't coming until the 20, Customer service is very important and I suggest that you become a restaurant Thank you for nothing,

After I received an email notification for my up and coming order. I paused my subscription well within the cut off period on the 27/6/23 for a delivery due on the 5/7/23. As soon as I saw a transaction come out of my bank account on the 30/6/23 I called the customer service line and spoke to a man by the name of Mark. I informed him of the incident and he kept saying he could not see on his side where the subscription had been cancelled. I informed him it was only suspended. He kept on overtalking me and wanted to know why I had cancelled and what were my reasons he kept on asking me for my personal reasons on cancelling. I asked for a full refund and he kept saying he could only refund me 50 % like he was reading off a screen . I asked how to take this up further as it was unreasonable because I was well within my rights and guidelines to suspend this subscription and not be charged anything. He told me to use the live online customer service chat that will link me to someone live and they could further assist me, he told me to "Go with the flow" until I got to a live person as I could not see a Live Chat on my computer for this only the computer help. I have now cancelled my subscription .There is no way to contact them via email only the call center and this is how you are treated