HelloFresh
reviews and complaints

I would say after trying another meal box, hellofresh is by far the best. Sometimes an ingredient might wilt or be dry but they give you an instant customer service credit off the app. They also are food safe because they ship the day of packing. The other box shipped 4 days ahead, food was spoiled and no customer service was existent. I highly recommend hellofresh because they ship the food same day, they use reputable shipping companies, and if there is an issue they resolve it instantly. Recipe cards sometimes are wrong but you can print them off the internet, no big deal. It's your responsibility to login the app and choose your meals for the week, but you can plan so far ahead of time, like 5 weeks ahead that it should never be an issue. LOVE this company!

I must admit, I had some problems with HelloFresh around two years ago. However, I decided to stick with them because they always address any issues with great customer service. When they do things right, their service is convenient and the meals are delicious and easy to prepare, which makes my life easier. As a loyal customer over the past two years, I have noticed significant improvements in both their vegetarian meal options and their overall service. I have also compared HelloFresh to other meal delivery services, and none of them offer the same variety of meals at such a reasonable price. It's unfortunate that it took a terrible experience with a competitor to truly appreciate HelloFresh and write a positive review. I have never written a negative review about them. By the way, I strongly advise you to avoid *** at all costs! They are dishonest and have a very limited selection of meals.

Purchasing HelloFresh meals has been one of the best decisions I've made in the past year. As a fitness instructor with basic cooking skills, these meals and recipes have given me newfound confidence in the kitchen. I used to feel anxious about cooking and would search for healthy meal ideas on social media, which was overwhelming. While watching short cooking videos on platforms like *** or *** was helpful, I often had to rewatch them multiple times while cooking, which was tedious. HelloFresh meals have been a great solution for me to start cooking confidently. As I prepare the meals, I gain more confidence in my cooking abilities and learn where I can make substitutions to better fit my diet and nutritional needs. I've wanted to take a cooking class for years, but I haven't found the right one and don't have the time to commit due to my busy schedule. HelloFresh delivers four meals per week (according to your preference) and provides clear and well-written instructions for each meal. There's no need to worry about the thickness of the meat or the correct cooking time because everything is provided. I also don't have to worry about grocery shopping as HelloFresh delivers the exact amount of each ingredient needed for each meal. HelloFresh has done more than just deliver convenient meals to my doorstep; it has positively transformed my experience in the kitchen. I highly recommend this service to anyone who wants to try new dishes or is looking for convenient meals.

EveryPlate has been a game-changer for me and my family. With our hectic schedules, these affordable meal kits have not only saved us money on groceries but have also introduced us to a variety of delicious recipes we love. The convenience of having everything we need delivered to our door has made cooking enjoyable and stress-free. The meals are easy to prepare, high quality, and the step-by-step instructions are clear and straightforward. We particularly appreciate the generous portion sizes and the freshness of the ingredients. EveryPlate has truly made cooking at home a joy for us, and we highly recommend it to anyone looking for a budget-friendly and convenient meal solution.

I am not happy with HelloFresh at all. It has been a terrible experience for me. I never received any of the food that I ordered and I have spent hours trying to get my money back. To make matters worse, they keep charging me for things that I never received.

I ordered and paid for three meals for my daughter who is in college. The food was supposed to be delivered on a Wednesday, but no one even tried to deliver it. On Thursday, my daughter got a text saying that it was on its way, but it never came. On Friday, she got another text, but they came at 8:45 pm and the mail services office was closed. By the third day, the meal wasn't fresh anymore, so it was canceled due to no fault of our own. However, they didn't credit me the money which had been billed in two amounts: $28.14 and $19.96.

The next week, I put the delivery on hold so my daughter could try the meals, but HelloFresh billed me $55.03. I called and a nice woman said she would refund me for both and apologized. She refunded me the $55.03, but only one of the two amounts that I was billed on the first week. She told me that the online HelloFresh system had a problem with the hold weeks not holding. At that time, I put the following week on hold and she said she could see it. I wanted to talk to my daughter, but I was thinking that this was a bad idea if everything was so complicated. So I had week three on hold and today I looked at my bank account to see that even though I had put HelloFresh on hold, they had charged me again! This time they charged me $57.74 for three meals, two of which my daughter would never eat!

This morning I called and told them about the $19.96 that wasn't credited back to my account and the new charge for food that I had put on hold. They refused to credit either. I spoke with Kim in the morning and she said a supervisor would call me in a half hour. No one called me. I spoke with Dom in the afternoon and he said no too, but when I waited at the end of the call so I could leave my review, he suddenly apologized and said to let him see what he could do. Suddenly he could credit me the money they took for food I was never given the first week and says he credited me the $19.96. I stayed on the line to leave a review as HelloFresh tells you to, but Dom wouldn't hang up. First, he begged me not to leave a bad review saying he had family and that his hands were tied. If his hands are tied then HelloFresh should untie them. It's obvious that I should have received my money back but they still owe me $57.74.

I would not recommend ordering from this company. It has been a complete disaster for me and I don't want anyone else to have to go through what I did.

I recently signed up for a plan with Hello Fresh to receive three meals for two people with a $90 off promotion. I was excited to try out this service and receive fresh ingredients delivered right to my doorstep. However, my experience with Hello Fresh was not what I expected.

When I received my first box, I noticed that the insulated bag on the interior of the box was open. This was concerning to me because it's warm out and the ice packs and entire order were warm. Additionally, there were damaged ingredients in both boxes I received. For example, I had a crushed zucchini, squishy carrots, and spilled rice and beans spread across three meals. I was disappointed to see that the portion sizes were very small as well. For instance, the chickpea curry bowl meal came with only 1/2 cup of rice for two people. That's only a single serving of rice for two people!

Although the directions were easy to follow, there was a lot of chopping and a lot of separate pieces to prep and cook. Each recipe took about twice the estimated prep time and resulted in two dishwasher loads of dishes. As someone who is juggling a full-time job and a newborn, spending over an hour cooking a single, tiny meal that leaves me hungry and having to cook something else afterward is NOT worth it.

I contacted customer service to address the damaged ingredients and was credited for them. However, their policy is that they don't apply credits to boxes until all discounts are used. This was frustrating because I had already decided to cancel my plan. I received an email from FedEx that a third box was shipping and saw that they had charged my account for a third box after I thought I had canceled my plan. The first two boxes were preceded by emails letting me know I was getting shipments and giving me an opportunity to make changes. This one was not, so I didn't know I was going to get charged for another box. This third box is for two meals for two people and is the first box of an $80 off promotion that I was not aware I signed up for? I'm very confused.

I contacted customer service again and was refunded for the damaged ingredients in the first two boxes that time, but they refused to refund me for the box I didn't knowingly order. To top it all off, the meals are expensive, even with a discount. I can get more food for the same amount of money ordering takeout and then I don't have to cook it myself.

Overall, I could see something like this being a good idea for someone who is looking to add variety to their at-home menu without having to do the meal planning that comes with it. However, my experience with Hello Fresh was not worth it. The damaged ingredients, small portion sizes, and expensive meals made it a frustrating and disappointing experience.

I just wanted to share my experience with HelloFresh, and let me tell you, it was not a good one. We were excited to try out this meal delivery service, but unfortunately, it turned out to be a disaster.

First of all, our first box didn't arrive on time, which was a huge inconvenience. I contacted customer service to find out what was going on, but the representative didn't even get my name right, despite it being in my email address and signature. They did offer a credit for the next week's box, but they also told me that the contents of the late box would likely be unusable. So not only did we not have our meals for the week, but we also had to throw away the food that finally arrived.

To make matters worse, the promised credit and box didn't arrive on Wednesday as promised. I reached out to customer service again, but didn't receive a reply. It wasn't until Thursday, four days late, that the box finally arrived. At that point, I was so frustrated that I just wanted to cancel my account and get a refund.

When I spoke to a customer service representative on the phone, they were friendly but didn't seem to take my concerns seriously. They did cancel my account and authorize a refund, but it was disappointing that it took so much effort to get to that point.

Overall, I was really disappointed with my experience with HelloFresh. It seems like delayed deliveries are a common issue, and the customer service could use some improvement. We'll be sticking to traditional grocery shopping for now.

I recently tried HelloFresh for the first time after receiving gift cards from my family. At first, I was excited to use the 22 free meals + free shipping promo, but I quickly ran into issues when trying to use my gift cards as well. The website only allowed me to use one or the other, so I called customer service for help. The representative told me to use my gift card first and then she would apply the promo, but when I followed her instructions, she did not add the promo and said it was impossible to do so. This left me frustrated and feeling like I had been lied to.

To make matters worse, my invoices never added up correctly and I had to constantly check my account to ensure I wasn't being overcharged or randomly unsubscribed. For example, I purchased four boxes with four recipes for four people each, and my account clearly stated that the boxes were $137.83 each, including the $9.99 delivery fee. However, when I went to pay with my gift cards, I was charged $43.63 for the first box, $22.83 for the second, and nothing for the last two. This made no sense, and when I contacted customer service, they were unable to explain the random charges. Additionally, the recipe cards were not helpful for someone who is new to cooking, as they lacked photos and detailed descriptions.

On top of all this, I was disappointed to find that even the "Fit & Wholesome" recipes had high levels of sodium and calories. The sauces came in small packets, making it impossible to lower the sodium content on my own.

Overall, my experience with HelloFresh was frustrating and disappointing. The shady payment practices and confusing recipe cards made it difficult to enjoy the meals, and the high levels of sodium and calories were not ideal for my health. I would not recommend this service to others.

I recently had a terrible experience with HelloFresh. I accidentally donated my box instead of skipping it, and was shocked to find out that I was charged for it. I thought that since HelloFresh is a well-known and reputable company, they would understand my mistake and refund me. However, I was wrong.

When I saw that my account was in the negatives, I immediately contacted support through the app. I explained that I was struggling financially and that I had been skipping deliveries for the past year. I was hoping that they would be understanding and refund me, but it was not an easy process. Canceling my subscription was also difficult, as I had to talk to a representative.

Finally, Toni from support seemed to understand my situation and said that they would refund me. However, it took 6 days for me to check the status of my refund and I was met with a rude representative who told me to just wait it out. I was surprised that they didn't send an email to confirm the refund, which would have been helpful for both parties.

After waiting for 12 business days, I reached out to support again to ask about my refund. They claimed that they couldn't find any chat history from my initial conversation with Toni and asked for proof. I was shocked that they would delete chat history and was frustrated that they were being so difficult.

I eventually gave up on getting a refund from HelloFresh and contacted my bank to dispute the charge. They informed me that no dispute had been made and that I had to do it myself. I was disappointed that HelloFresh had lied and was sneaky about the refund process.

Overall, I would never use HelloFresh again. Their customer service was terrible and they were not understanding of my situation. I would not recommend them to anyone.

So, I had a bit of an experience with HelloFresh recently. A coworker of mine offered to help me out with a free box because I've been going through a rough time lately. I was excited to try it out, but it's been two weeks and I still haven't received my box. At first, I was really excited about the idea of HelloFresh. But after dealing with some people who didn't seem to know what they were doing and others who acted like I was stupid, I'm not sure I even want to continue with this after I finally receive the free box.

First of all, I just moved to a new apartment complex and they denied me because someone else at the address (either the entire complex or just my apartment number) had ordered a box. It seems like they need to improve their system and boot people out after a year or something. Then, when I tried to use my bank card to pay for the box, it got denied. I tried another bank card and it got denied too, but my credit card worked. It doesn't make sense to me that they only take credit cards, but whatever. Then, when I tried to use the coupon for the free box, it was denied too. So I had to make a new account, pay for the box, and then they refunded me. But they refunded me the entire amount, including the shipping fee of $7.99, even though the person I spoke to said they would keep $1.00 for shipping. So I didn't get my box and had to call them again.

They supposedly took care of it and re-ordered the items, and told me they would refund the shipping fee. Everything seemed to be going well and the delivery was supposed to arrive today. However, when I checked the order, it was wrong. So I called them again and they told me that the system said it was on its way, but it really wasn't because the shipping fee hadn't been paid. The person I spoke to previously had told me that the shipping fee had been refunded to my bank account, but it hadn't. So the person on the other end of the line told me I needed to pay the shipping fee. I told her I was going to check my account, but she kept repeating the same thing over and over again. When I checked my account, I saw that they had refunded me the entire balance except for $1.00, which was supposed to be for shipping. They made a mistake and refunded me the wrong amount.

I couldn't use my other cards because they wouldn't let me, so I asked to speak with a supervisor. I had asked for one last week and no one called me back, so I asked again. They said they had to make a request, which I didn't understand because I had already asked for one before. So I hung up and called another person. She refunded me the dollar, but then said I still needed to pay the shipping fee. I didn't understand why I had to pay the shipping fee when I had already paid for the package and everything had been refunded, including the shipping fee, before the package was damaged. The reason it wasn't sent out was because it was damaged, not because I didn't pay the shipping fee.

Overall, my experience with HelloFresh was pretty frustrating. It seems like they need to work on their system and their customer service. I'm not sure if I'll continue with them after I receive the free box, but we'll see.

My experience with HelloFresh was quite confusing. I was intrigued by their products and services, so I decided to check out their website. However, I was redirected to a form where I could leave a request for a call from HelloFresh. I left my name and phone number, along with a comment expressing my interest in their products.

Over the course of a week, they called me three times, but unfortunately, I was unable to answer during my working hours. On the fourth call, I finally managed to pick up the phone and talk to their customer service representative. They immediately started talking about discounts and promotions, but I explained that I wanted to know more about their services before placing an order.

To my surprise, the representative became rude with me and blamed me for not answering their previous calls. I was taken aback by their attitude, as I was a potential customer interested in their services. I understand that they may have been frustrated by my lack of response, but they could have been more patient and understanding.

When I asked for more information about their services, the representative asked when would be a good time to call back so that I could check their website and discuss their services. This response left me feeling confused and frustrated. I had been interested in their services before the conversation turned sour, but now I was no longer interested in doing business with them.

I wanted to leave this review to provide feedback to HelloFresh's customer service team. As a potential customer, I expected to receive help and guidance when I had questions about their services. Instead, I was met with rudeness and impatience. Even if I made a mistake by leaving my phone number on their website, they could have politely explained what the form was for.

In the future, I hope that HelloFresh's customer service team will be more understanding and patient with potential customers. Providing approximate call times or at least a day when they will call would also be helpful. Overall, my experience with HelloFresh was disappointing, and I will be looking for alternative options for meal delivery services.

I've been using HelloFresh for about five months now, and I usually order 3-4 meals with 4 servings each on a weekly basis. While I've had a few issues with less than fresh vegetables and some sloppy packaging, overall I'm pretty happy with the recipe selection and preparation guidance. If I had to rate just based on that, I'd give HelloFresh a solid 4.5 stars.

Unfortunately, there's more to the story. A few weeks ago, I received a "shipping soon" notice for my usual Wednesday delivery, but there was no actual shipping notice or box. The chat feature on the website only works for minor questions that could be easily answered by reading the site, and it's not even a real person - just a bot. So, I called customer service. I spent hours on the phone over two days, and was given conflicting information about when my box would arrive. I was told there was an ingredient shortage, but then later told that the box was complete and with the shipper. I was left unsure of what to do, and when I asked to speak to a supervisor, I was told they were working remotely and not available. They promised to call back within 24-28 hours, but when they did, they just left a voicemail with the standard customer service number. When I called again, I got no help at all. They told me I wouldn't be getting the box, which was four days after I'd already grocery shopped three times, assuming the HelloFresh box would arrive as promised.

Last week, my box came a day early, which meant I was short on food for the week ahead. And then on Tuesday, I only received a "shipping soon" notice with no "shipped" notice. Today, tracking shows no shipment and I have no box. When I talked to customer service, they were hard to understand, moderately rude, and specifically unconcerned and unhelpful. I asked to talk to a supervisor, but they were too busy to speak with me. I'm frustrated and tired of the poor customer service, and I'm seriously considering canceling my subscription. I'm paying top dollar for this service, and it's supposed to be a convenience. HelloFresh blames the shipper, but I think they need to take responsibility for choosing which shipper to use. It's their reputation on the line, not the shipper's. When I don't get what I paid for, it's my own fault if I continue to use the service.

So, HelloFresh, you have until 8 pm tonight to deliver my box, or I'm canceling my subscription. It's a shame, because it's a great idea in theory. But the poor customer service and unreliable shipping are just too much to deal with.

I don't usually write reviews, but I had to share my experience with HelloFresh. I recently moved and received a welcome package with "6 free boxes and free shipping" from HelloFresh. I was excited to try it out, but unfortunately, I had a lot of issues with their customer service.

When I went to use the link, I accidentally clicked back and the link expired. I called HelloFresh and the representative gave me another coupon, but when I went to check out, I was being charged for shipping. I called again and was told that I would be reimbursed for the shipping, but my box was sent to my old address instead of my new one. Even though the whole point of the promotion was because I moved.

I've spoken with multiple customer service reps and asked them to remove my card, change my address, and send my original box to the correct location. I even asked to speak to a manager, but was sent to voicemail. I have yet to receive a HelloFresh box, and now my card is being charged weekly for something I'm not getting.

I tried HelloFresh a while ago and wasn't impressed with the quality of the produce. One of my zucchinis had mold on them, and a lot of the other veggies and fruits were bruised. The meals also take longer than I'd like.

I know there are other companies that do the same thing, but I would save yourself the trouble and look up quick and healthy meals on Pinterest. I prepare a lot of meals with few ingredients that don't take a lot of time, my grocery bills are down, and I know the food is going to be fresh.

Overall, my experience with HelloFresh was frustrating and disappointing. I hope this review helps others avoid the same issues I had.

So, I was curious about HelloFresh and whether they had any vegan options. I decided to sign up and put in my credit card details to check out their recipes. I scheduled a delivery for 10 days later, just in case I couldn't find any vegan meals I liked and needed to cancel.

After only 10 minutes of browsing, I realized that HelloFresh didn't cater to vegans at all. I hadn't even chosen any recipes yet, but I immediately went to cancel my subscription. However, the cancellation process was complicated and seemed like they were trying to keep customers against their will.

I eventually managed to cancel and thought that was the end of it. But, two weeks later, I saw a charge from HelloFresh for food I never even ordered. I called customer service and was told that it was too late to do anything. I was confused by this response because there is always time to refund customers' money.

It turned out that HelloFresh had put four meals in my order that I never even chose. Even though I had placed a cancellation request, apparently, it only canceled ongoing orders. There was no email to inform me of this, so I assumed everything had been canceled.

I asked the customer service representative to cancel the box, but she said it was too late. I had no idea what was in the box because I never received an email confirmation of my first order. She eventually refunded the charge, but I asked her again to stop the order, and she said it was not possible.

The box arrived yesterday, and it was full of meat meals. This was a horrible experience for me because I have been a vegetarian for almost 40 years and don't even buy meat or fish. This is proof that I didn't place the order if ever proof was needed.

The concerning issue here is how it was possible to place an order on a customer's behalf that they hadn't placed themselves. Also, why is the cancellation process so complicated? It's shocking that they make it so easy to sign up and pay, but when customers don't like the choices, it's almost impossible to stop the order.

The customer service representative told me that if something like this happens again, the cancellation process is a two-step process. That's just wrong! If we don't want to order, it should be enough to tell HelloFresh that we changed our minds. In my case, I only eat vegan food, so there was a good reason to cancel.

HelloFresh needs to be more transparent and improve their system to make it easier for customers to cancel. They shouldn't try to lock customers in because it's immoral. They should also provide vegan meals for their customers because not doing so is discrimination against vegans. It would be easy to offer both meat and vegan versions of their meals, and they'd save money because vegan food is cheaper than meat.

HelloFresh, it's time to bring your company into the 21st century and provide vegan meals for families who want to buy four meals a week like mine.

I visited their site on 9/27/2023 to view food package options. I did identify paypal as my payment method but left the site before finalizing the order.

They charged my paypal account $29.94 but do not respond to my complaint and request for refund. I asked for a refund on site, in emails, and in texts.

Oct 8th delivery has been cancelled by me, as well as recurring charges they set up.

Please help me.

Chuck.[protected]@gmail.com

Recipe 17 was not included in my box. Mistakes happen but my complaint is that I've communicated this to chatbots, via electronic Q&A and to unmanned emails with no results or acknowledgements. There's no way of talking to anyone and getting issues resolved. Hello Fresh is meant to be a time saver not a time waster - deeply disappointed.

And CAN YOU SEND ME RECIPE 17! By email - I'd like to cook tonight.

Kath

Hi, I paused my box subscription and was under impression that it wont restart unless I opt in to restart it again. As I noticed email saying that I owe them money for my next delivery which I havent ordered and needed to cancel I contacted customer service and asked for help. I explained my situation that I Cant afford to pay and cant collect this box. Customer service representative wasn't helpful at all and said there is nothing that can be done and if I wont pay, 3rd party company will be involved to collect debt. I explained that I haven't received any goods, tried my best to inform them as soon as possible as Im struggling financially and was misled by their website and was tricked in to paying for goods I dont want or need.

Hello

My husband purchased a salad kit from Aldi’s in July of 2023. When I bit into some salad there was something so hard that I broke my tooth where I had to have it removed by an oral surgeon. I reached out to Aldi’s who referred my case to their supplier. I sent all of the requested documentation. They emailed me and said I should call their insurance department but when I call I am just on hold forever.

Good Evening

I’m very disappointed to report that all the meat in my order (the first one with your company) was all off when I opened it!

All the dates were with the first two days of receipt!

This is terrible!

I’d like to stop any future orders and receive a full refund please as “hello fresh” isn’t fresh at all!

Kind regards

Michelle Alsbury

I was subscribed the classic plan one day ago without my knowledge at all and I can't cancel it today, they told me it should be cancelled 5 days prior, but it's 5 days prior on my subscription day, how can I cancel it when I even don't know it. The system is very irrational. And there is a fee for plan selection, and when I cancel it, I can't get that fee back even I don't buy meals. Very disappoint!

On Monday August 21, 2023 I was notified that my box was delivered. See photo below. UNBELIEVABLE. I then contacted customer service about the delivery company AXLEHIRE. I find this delivery totally unacceptable. I called customer service and the answer was “ well at least you got the box”. Really. Are you kidding me? Previously the same irresponsible delivery company left my box at an entirely different condo complex. I called AxleHire and was told the driver is done for the day. It was about noon. How do you let these incompetent companies ruin your business and result in losing customers. It’s sad to say but I’m done. I cannot deal with this irresponsible service. I deserve better treatment and service than this!

Also, the account specifically notes the code to get into the complex!

As a first time customer I was looking foward to plac ing a order with hello fresh my friend gave me a code to try my first box free so I used this to place my first order three weeks ago. I ordered this for my apartment in christchurch, got a message at 7am the courier was on the way never a text saying im outside come down from the complex not asking for door code nothing they then proceeded to block my number and make no contact about my box or anything just a adress to collect from that nobody was at, I then wasted my life contacting the hello frest support or customer service who said rest assured this will be sorted I will get ahold of you before 7pm and let you know whats happening I was leaving the next morning to go on holiday and planned to take my box with me. No contact was made by the hello fresh team and I had to leave with no food. Come back 3days later still no contact from them on the status of my box. I then rung them once back and they couldnt give me any information on my first order refunded the shipping charge and credited my acount so I could then pace my next order again using the free box code. Order 2 I had to change the delivery adress to up north as I was going away agin within the delivery dates of the order now someone and nobody at hello fresh knows who to blame but someone adressed this to ashburton not the bay of plenty in the north island so delivery 2 never came same thing refund and credit order 3! Exactly same as order 2 still wrong adress never came. So I went onto my account and made sure the adress was the dropped down correct adress in the north island bay of plenty opotiki. Still this time the customers service team refuses to refund me my shipping charge and wont credit my acount in order for me to place a 4th order! Its been 3days since the text came through and said it wont be delivered and the customer service team says they cant do anything untill the logisticsn team get back to her which they never do. So meanwhile me and my kids have missed out on 3meals. Dinners for 3weeks because I keep being told by hello fresh customer service rest assured we will sort this and you will get your box and what do you know we never do. Jem was the last person I spoke to who was absolutley no help. And I am frankly over this and will be reporting this to the news outlets aswell as fair go as this is absolutley appaling.

My name is Belinda Raeford and I received a Hello Fresh gift card for my birthday on May 9 2023. I attempted to redeem the card on line and was asked to supply a credit card. I don't use credit cards. The amount of the gift card is $60.00 and I only want to spend $60.00 including taxes and shipping charges. Is this really a gift card? I have never been asked for a credit card when trying to use a gift card. Did my friend pay $60.00 for the card or this a promotional deal?

I will be taking this to my credit card company if this is not resolved. I had skipped last week but the money was still taken I called up and complained and after being told was nothing they could do they cancelled the box and refunded me. I told her on the phone my subscription was to be cancelled. Now money has been taken again this week! I do not want the food, I want a refund.

Took £41 and was told to late to cancel when I hadn’t ordered anything at all , used site years ago and deactivated it as my children won’t eat that stuff , I logged onto site to see if anything had changed and it hadn’t , few days later £42 is taken from my acccount and a email sent thru telling me my delivery day , I go on chat right away to cancel as I never authorised a payment or selected meals told it’s to late , no refund nothing , now I’ve got two young children , a box of [censored]e food they won’t eat and £41 from my £60 budget for food taken

I received a free meal box and only paid delivery.it came and sauce had leaked out soaking everything in the box,l received £35 so ordered another box but hello fresh took £35 from my bank which l didn't authorise, tryed getting it back but been told lm not getting it. Disgraceful lm a pensioner and they shouldn't be allowed to do this.taken 21.7.23

I ordered meals in Feb, and only once. Last week I went on website to view meals, and last night five meals are on my doorstep. When I rang to say I have not ordered this, your rude staff said there is nothing they can do, and I had by going on website addivate account. I have NOT given you permission to take money from my credit card, THIS IS STEALING ! I have NOT ordered these meals, so you need to collect from my address. I have reported you to my credit card company and trading standards

My first time ordering food service, Hello Fresh! I just got surgery and I am recovering from it and I can't cook for myself or even go shopping, so I thought since my sister is leaving for New York City, I will not have anyone but my youngest sis to come and cook for me the meals I had ordered, waiting excitedly to try this service, July 13, 2023, was supposed to come to a box, but when I told them I was only trying it to see if it would work for me while I recovery, My July 13, 2023, never got here. Now I will have to have my sister who is also not in good condition to buy me some food. Then I have my youngest sis to come over and cook for me until my other sister gets back. I am hopefully a cancer survivor. I didn't receive a call to let me know my box wasn't coming until the 20, Customer service is very important and I suggest that you become a restaurant Thank you for nothing,

After I received an email notification for my up and coming order. I paused my subscription well within the cut off period on the 27/6/23 for a delivery due on the 5/7/23. As soon as I saw a transaction come out of my bank account on the 30/6/23 I called the customer service line and spoke to a man by the name of Mark. I informed him of the incident and he kept saying he could not see on his side where the subscription had been cancelled. I informed him it was only suspended. He kept on overtalking me and wanted to know why I had cancelled and what were my reasons he kept on asking me for my personal reasons on cancelling. I asked for a full refund and he kept saying he could only refund me 50 % like he was reading off a screen . I asked how to take this up further as it was unreasonable because I was well within my rights and guidelines to suspend this subscription and not be charged anything. He told me to use the live online customer service chat that will link me to someone live and they could further assist me, he told me to "Go with the flow" until I got to a live person as I could not see a Live Chat on my computer for this only the computer help. I have now cancelled my subscription .There is no way to contact them via email only the call center and this is how you are treated

I signed up for this cause for 2 reason s

One it stayed sign up wirt hello fresh 5$

Then it stated 16 meals free and free delivery

Of course my card bounced cause it sttyed free 6 meals and delicious

N plus 5$ sign up with y'all

So now I want my free meals and delivery for free

N my cash of 5$

Cashapp $Hesmine18

Neisha Brasseaux

1751 Nursery Highway

Breaux Bridge la

70517

[protected]

[protected]@gmail.com

I went online to check out what the big thing was with hellofresh trying to get prices on what I would be charged figured out that I cannot afford to have this service so I did not confirm anything any orders or anything I deactivated everything because I was no longer interested they still charge my debit card $26.47 that I did not authorize and as refusing to give me my refund this needs to be taken care of this is absolutely disgusting for an unauthorized transaction

The wrong post code was entered in my address this was not noticed until the day my delivery was due. I was told my delivery would not be redelivered and I could not have a refund. I may not of noticed the postcode error but why would I have entered the wrong postcode when I have lived at the same address for 15years and not to be offered a refund or for the order to be redirected as it was my first ever delivery I think is disgusting

I amended my order in plenty of time for today's delivery ( 18th June) as my husband and i do not eat red meat.

This amendment seems to have been ignored as we have received the set menus meaning there is only one meal we can actually eat.

I had hoped to write direct to customer services but your website makes that very difficult.

Please cancel my subscription forthwith- i am very disappointed!

Regards,

Jane Parke