The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Guthy Renkercontracts

For the Wen Haircare system they stated that you would get more product every 60 days so I assumed I had 60 days to cancel. When I was billed after 30 days I called to see what was going on and they clarified that the first order arrives after 30 days and then every 60 after that. I have had problems in the past with Guthy Renker and automatic billing- I have cancelled and they have continued to bill and send. You have to wait weeks for a refund because they charge you when they mail the product so they can't refund since "they've already sent the product" I find their consumer practices completely faulty and personally, I think they are Sharks. Any product that interests me I now order through a different retailer so I can avoid the SHARKS at Guthy Renker.

Responses

  • Pr
    ProductReviews Jan 02, 2010

    Unfortunately, you should probably call the "sharks" Guthy-Renker Corporate Offices. Below is the info:

    Guthy-Renker, LLC.
    41-550 Eclectic St., Suite# 200
    Palm Desert, CA 92260
    Phone: [protected] ask for Customer Relations
    Toll-Free: [protected] dial ext# 5001 for Customer Relations
    www.guthy-renker.com

    Hours are 9am-5pm Weekdays Pacific Time.

    P.S. I suggest whether you call the regular phone or toll-free phone number, that you dial extension# 5517 for Renee Miller, a Corporate Agent who has really helped me with my problems with Guthy-Renker.

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