Guthy-Renker
Reviews and Complaints

PLEASE READ OR LISTEN WHEN YOU ARE ORDERING! This is the exact wording on the website when you place an order (and you will notice this IS NOT fine print).

"WEN® Healthy Hair Care System Sweet Almond 30-day supply. When you order today you'll also get TWO Free Gifts! Starting 30 days after you place your order you’ll receive a new 90-day supply automatically replenished every three months. You’ll pay only $29.95 per month plus $7.95 shipping and handling per subsequent shipment. There is no minimum to buy and it’s easy to reschedule, suspend or cancel at any time by calling customer service. This purchase will be charged to the card you provided today. Every WEN purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling.

I do not understand why people are stating that they were ripped off. IF you only want a "ONE TIME ORDER" the cost is 49.95. IF something seems too good to be true then you should probably either 1.) READ 2.) LISTEN 3.) UNDERSTAND the terms and conditions you agree to when you purchase...

Have experienced exact fraud from these new racketeers on the block! Ruthy Renker are tainted for life. Whose lead are they following? Where's the lawsuits? My credit report is destroyed due to predators of the same rape, pillage and plunder!

Same happened to my daughter.
We are trying to get money refunded now.

I had to close out my credit card. Total scam, this company is. They need to be fined for false advertisement and for all the harrasement being done from letters and re-sending of return to sender products.
This is a bad set-up. And I would like to help out anyone who wants to fight this scam of a company!
Mrs. Lindquist

As consumers we all have to be wary of "too good to be true" offers and deals! I have purchased products from Guthy Renker. I have also returned products! The most important thing for us as consumers to remember is that, there are people who's job it is to study human behavior and design advertising that breaks down our ability to logically resist the product being sold! I'm not defending Guthy Renkers policies or practices but, WE are the ones who are all too willing to give our card information and not hear the details that ARE clearly stated in the sales pitch in exchange for that miracle fix! Advice for returning items?! Send them back through your postal service in such a manner whereby they need to be signed for, that signature will be electronically captured and stored. Then DONT lose your tracking #! Ever! They won't be able to tell you they didn't get it back when you can have the postal service look it up and show you the signature proving that it was delivered! Don't get frustrated, be a smart consumer! Elizabeth

I ordered a year supply of MSM w/glucosomine, paid in full. Several weeks later, I found an unfamiliar charge on my monthly statement. Soon after, another charge that I found on this months statement. UNAUTHORIZED! Do I have to take this matter into my own hands @ my Credit Union, or will other steps
be taken.

I ordered the PorActiv package and was automatically given a free months worth of the VitaClear. After my daughter tried it she got sick, vomiting and such. I immediately canceled the product and was told that they had already shipped the new months worth. I was then told the money they took out of my account was not refundable until they received the package. I have since returned the package and not received a refund. To top it all off, they have continued to take money out of my account. They claim they have not received the returned package. They are the worst!

From May to October 2010 I have been charged once a month for a two month supply of VitaClear. This company is very very crooked. I called on October 14th to cancel my account and then three weeks later, I have another charge! Apparently I had to pay for another shipment that I never received.

This company is crooked. Guthy Renker owns both Vita Clear and Proactive but when you call either call center the customer representatives state that they don't know anything about the other company or that they are owned by the same company.

I even liked their Proactiv product but the excessive charging from the account is not worth it! I HATE these companies.

Why there is any TV media address the Guthy-REnker's product gouging and scamming customer? Do not buy anything when it says Guthy-Renker. They will scam you with a low introductory and high shipping and handling, you become a privileged club member, then your credit card is charged monthly, outrageous amount of payment to Guthy-Renker automatically. AND it is impossible to cancel your membership by 800 numbers they provide you. They are scam artist.

Reps are brain washed to avoid your cancelling, you hang-up the phone, don't know what hit you. You will see are paying continuously through your credit card.

I received my first trial package from crepe erase. I phoned the company just before receiving the second shipment to cancel, within the 90 trial period. They told me the second shipment had been despatched but to return it and they would refund me for the futher payment. I also found out during that conversation that they take monthly payments from your account with different names within the trial period. They refunded me £29.99 and assured me no other payments had been taken. I then get my bank statement to find they have taken a further 2 payments of £34.94 on two consecutive months. I have contacted them again on numerous occasions and tried their live chat but no reply/response. What a scam! NEVER GO NEAR ANYTHING TO DO WITH GUTHY RENKER THEY ARE CON ARTISTS!

I have used the Wen hair care system, off and on for three years. Toward the end of the last time I used the product, I noticed a significant hair loss, as well as a definite decrease In the thickness of my hair. I have always had very thick hair, and the only hair product that has ever caused this much damage to my hair is WEN. I don't know whether this company will go out of business, but they should, at the very least be required to compensate the people, who have suffered significant trauma, with something, and not just a refund.

Pamela Birnbaum

After reading these complaints, I just want to say sorry. I used to be a Guthy Renker agent. Your concerns/complaints are valid. GR's policies & practices are very deceptive. And I want to say sorry. As an ex agent...hopefully the info that I share will help or help someone else out. Of course if you can to cxl acct as a rep we are of course to try & save, but if not I would cxl. If you cxl & have an email you should get a cxl ltr in 24 hours in your inbox it was done correctly. If agent suggest postponing don't...it pushes your nxt shipment out to a later date. If you don't want to pay for return shipping - ask for a return label. GR pays $25 for each return label but GR has $$$ make them pay for it. If you receive a NSF from your bank due to authorized charges ask agent for fax# to corporate billing. FYI, if you order product thru a sales rep or online you are automatically signing up for the auto shipments. You can get out of it by telling agent you do not agree with T & C...acct cxl no questions, $$$ refunded. If you have an allergic reaction to the products make sure that before you tell this to an agent that they have cxl your acct otherwise whats going to happen is that the agent will transfer you to CAT department that handles allergic reaction calls but the CAT agent WILL NOT cxl your acct. So make sure your acct cxl before

I bought a trial of “It cosmetics”. 3 months later I got another package at which point I emailed “It Cosmetics" who gave me a 1-800 number to call. I wrote back to let them know that I am in Jamaica and I cannot
call toll free from here. “It” said that I should send my original order information
and they will reach out to "them" on my behalf ( not mentioning Guthy Renkers name).

6 months later I got another package and I wrote “it Cosmetics” again demanding to
know who “them” is as I would like to personally reach out to them too.

I have already spent J$32, 451.56 on the two packages sent me without my consent
which is the value of the items, freight forwarding charges and multiplied by our exchange rate,
and I have not used any products from these packages as I have been ill and have not even finished using the
Trial products.

I was unable to purchase a birthday gift for my son because of the
unauthorised charge that was placed on my credit card in May.

Guthy Renker finally responded to say they have cancelled my account and will refund me for the last package
sent. I am and looking out to see if they follow through it this promise.

An absolute JOKE! I ordered a promotion pack with the idea of trying the products and if I liked it then I would possibly order some more. Four weeks later I have a £65.92 bill on my card statement. I'm shocked as I did not budget for this. I have tried to ring the company Guthy Renker, sent emails and live chat on their website all pointless. I then have to take a dispute out with pay pal as an un authorised payment.
When I purchased the products with Guthy Renker, no where does it say you are signing upto a monthly subscription. I wouldn't rate the products anyway and they are absolutely not worth the money. MY ADVICE TO ANYONE IS STAY AWAY FROM GUTHY RENKER, MONEY GRABBING COMPANY WITH NO MORALS.

Mistakes DO happen, however, if you called to cancel your account but still had payments remaining on your last package, the payments are still due untill you return the products. Cancelling your membership does not cancel all owed payments, just future shipments and the payments for them.

Unfortunately, you should probably call the "sharks" Guthy-Renker Corporate Offices. Below is the info:

Guthy-Renker, LLC.
41-550 Eclectic St., Suite# 200
Palm Desert, CA 92260
Phone: [protected] ask for Customer Relations
Toll-Free: [protected] dial ext# 5001 for Customer Relations
www.guthy-renker.com

Hours are 9am-5pm Weekdays Pacific Time.

P.S. I suggest whether you call the regular phone or toll-free phone number, that you dial extension# 5517 for Renee Miller, a Corporate Agent who has really helped me with my problems with Guthy-Renker.

I am trying to cancel a Sheercover auto delivery. On the page where you fill in your info, it asks for a security code. Unfortunately, They Don't Give You a Security Code! All you see is a question mark. I will try once more, and then I am contacting my state's attorney general's office, the BBB, and my credit card company.

Disgraceful business practice! Even trying to post this complaint has proved difficult! Apparently I don't have enough words to complain. I am truly beyond angry about the amount of time I have had to spend on tryoing to cancel DSheercover!

Do not buy from Guthy Renker, this company's goal is to get your money in anyway they can. I bought Chaz Dean's hair product from Guthy Renker, in their website and invoice that I received did not specifically mentioned "Monthly" delivery which means that they will charge your account monthly. When I tried to cancel the next delivery they told me that they can only cancel after 3 months. I can agree for another month of $37.90 but not additional $ 29.95 for the next 2 more months after that. This is a plain "ROBBERY"! This company should be shut down, they are robbing customers against their will.

I started wen 2 months ago and thru the trial my hair was better than it had ever been. I like to wear my hair down and before using wen I would get big snarles underneath all my hair and when I tried straightening my hair there would always be a little wave left over.

Ater using the trial my snarles went away, I had no static, and my hair never looked more straight. My hair was no where near oily. Then my trial was over within 2 1/2 weeks so while I waited for more I used Pantene.

2 weeks ago I got my 90 day supply and only after two times using wen my hair has never been so oily! It's not thru the day I notice it start to get oily, it is when I am blow drying! I want to continue using Wen but I'm not going to be able to unless I find out how to prevent this.

I too had the same issue occur when I started using the Wen products. After using Sweet Almond Mint, I realized I was using the wrong products for my hair type (oily) and switched to the Cucumber Aloe and have never been so happy in my life. I would highly advise trying other formulas, even if you don't get them as a club member or even through GRC... chazdean.com is always an option as well... and they don't auto ship (if that's one of your concerns ;) )

You can contact Chaz Dean Studio a few ways to ask the real experts questions!

The Chaz Dean Studio Website: www.chazdean.com
Get Satisfaction Forums: www.getsatisfaction.com/wenhairbodycare
Facebook: www.facebook.com/chazdean

Meanwhile, you should call Guthy-Renker Main Office at [protected] ext# 5001 for Customer Relations, or ext# 5517 for Renee Miller a Corporate Agent.

I too have purchased from them, was told it would arrive within 14 days . yet 25 days later I am still waiting.

WEN Hair Care is sold directly by Chaz Dean Studio at his website www.chazdean.com. You can also order at www.QVC.com or www.Amazon.com and type in "WEN Haircare" and either site.

Here is the Corporate Office information for Guthy Renker:

GUTHY-RENKER LLC
41550 ECLECTIC ST STE 200
PALM DESERT CA 92260
[protected] Ask for Customer Relations
[protected] dial ext# 5001 for Customer Relations

Open 9-5 weekdays Pacific Time.

Continually send product without permission and bill customer for it even after they have been told not to. I have recd products from them and told them I didn't want them. Not to bother me for payment as I wasn't going to pay for it and still insist that I return the merchandise with a prepaid postage they will send to me. I don't believe that a customer should be treated that way. I told them when I get low and or run out I would maybe reorder but they won't listen. So should one have to return the merchandise and be sent out of their way because they refuse to not stop your orders. How can I stop them? This the SheerCover company. They do not have a payonline option without giving your Credit Card Nbr like most places and they do't even show what your amount owed is online. Please put advice on comment

this company is a FRAUD! do not trust them with anything! BUYER BEWARE

When in doubt, simply go to the first source you are able to get a hold of.. IE If you purchased Natural Advantage and easily cancelled that then call them back and see what the vitamin tele. number is. When in doubt, check with your cc company/bank to see what the phone number is attached to the charges.

iF YOU SIMPLY PAY MORE ATTENTION WHEN AGREEING TO ANY OFFERS, YOU WOULDN'T BE GETTING INTO ALL OF THIS HASSLE. THE VITAMINS ARE VERY SIMPLE TO CANCEL, AS STATED WHEN YOU ORDER (LIKE I HAVE DONE MANY TIMES WITH GUTHY RENKER) YOU SIMPLY CALL THE NUMBER ON THE BOX OF VITAMINS, OR ON THE INVOICES OF ANY OTHER PRODUCT LINE, AND REQUEST YOUR CANCELLATION. YOU ALWAYS HAVE THE OPTION OF RETURNING ANY UNWANTED PACKAGES WITHIN YOUR MBG AS WELL, SO PLACING THE BLAME ON A LARGE CORPORATION THAT HAS BEEN AROUND FOR ROUGHLY 30 YEARS ISN'T NECESSARY. WHEN YOU ARE GIVEN THAT MANY OPTIONS AS A WAY OUT, YOU CAN'T GO WRONG!

I have been charged repeatedly for an account I closed a few months ago. The Customer Service Rep, Karen, told me it was MY mistake! Consumers are powerless against this company - what can we do? This is stealing from consumers!

I, too was a victim of their deceptive practices. They have an introductory offer for you to TRY Sheer Cover for $9.99. The fine print is that if you keep it, you will be charged the full price in addition to the $9.99, you are purchasing a 90-day kit, not an introductory kit, and you become enrolled in a revolving account that will keep shipping you more. I would never knowingly pay someone ten bucks to try their product. It is presented that the kit is $9.99, not $99.99. You can imagine my shock when I received the bill. I had ordered a trial kit for myself and one for my daughter. They arrived in one box together. I returned the product per their instructions and have spent the last two months trying to convince anyone in their customer service that I returned two kits in one box. I am continuing to be charged for one kit and although the customer service representative I talked to last week says the matter is resolved, I have yet to see a refund of my money. I don't care what different product they are peddling, I see that they use the same tactics again and again. They are crooks and need to be stopped. Tell me where to sign up to complain to someone who can do something to stop them.

Call Guthy-Renker, tell them the problem, have the orders cancelled immediatly. The number is [protected]. You can go to www.guthy-renker.com for more company information. They even have pictures of the crooks and scam artist themselves. I have an elderly parent in an assisted living facility that has been charged over and over, all the while she has been trying to contact Grc* with no luck. I just called and cancelled her orders, but the people on the phone did not want to talk to me at all.

I too am having the same problem. These came as the addition when I ordered Jane Seymour's skin care line. I easily cancelled that one yesterday, but cannot find anyone about the vitamins.

What is a consumer to do?

Please let me know if anyone has the answer!

Diane.

I am having the EXACT same problem. I thought this would be the answer...looking the company up directly but it seems to not be the answer at all. Please let me know if you have any resolution to this. I feel as if I should just cancel my credit card. Is that what you finally ended up doing? I have had 7 shipments of these come in and I don't want them. What do you recommend?

Thanks for writing in,
Kathie

I tried the vitamins for a better skin complexion. It was part of and connected with the Pro-Active "trial" package. Now I cannot get them OFF my card. I am going to print the emails and take them to my bank as proof that I am not the only one. That phone number shows up with every deduction they take and yet I have attempted for weeks to cancel. The recording says a rep will be available on Feb. 5 to answer all your questions and then they give you an email to send all account questions too. But it's spoken so fast that I had to hang up and hit redial 6 times and still can't make out the last part of the email.
This company and all it's connections are frauds. No one listens, no one connects, no one helps. No reps, no accurate emails, no working phone numbers. AUGH!

I did not order the vitamins, they just showed up in the mail with no return address.

Beware!

Holy crud I got told I knew about it already in my first email from them. Laugh my butt off! I only have one email from them concerning vitamins. It is basically a reciept for a free who back up FREE 30 day supply. I decided no and canceled my order in March 2011. O they are very nice and very well trained. Not one word was spoken when I canceled that this was a 3 part payment. I would have had a fit! Instead they choose to quietly just not mention it at all. Like it will never come up again and I won't notice the money next month. I called today April 2011 and was very politely told it was a 3 part payment and yes it was canceled but she could not stop it nor could she reimburse me unless I sent it back and also that they would take out the last payment next month no matter what I said. I read all the bad reviews on this but when I cancelled after my 30 day trial I thought it was a breeze and thought they must have fixed their issues. Please if you are reading this don't take they are FRAUDS! This is a scam and the better business bureau needs to get off their lazy bums and earn their paycheck by getting rid of these jerks. They don't care and for some reason they think they can take your money noatter what you say and since they arent shut down then apparently they can.

Same here...no return address - keep sending an invoice and the product

SCAM! SCAM! SCAM! I am currently battling Gunthy-Renker Nutrition for relentless shipments of their Vita Power Pro Vitamins. It all started in July 2007 when I ordered a $2.99 30-day trial of their vitamins with an order of Proactiv. BIG MISTAKE! I had used Proactiv in the past, and I had always had a good experience with Gunthy-Renker, so I trusted that I could try (and cancel) their vitamins if I did not like them. WRONG!

At the end of the 30 day trial, I began to receive unwanted shipments every other month of a 60-day supply of vitamins I didn't even order. For this they still charge my credit card every month for $33.94...and it is now March 2008.

First, I tried to cancel via email through Gunthy-Renker Proactiv...the same company/division from whom I had ordered them. But wait, ITS NOT THAT SIMPLE. You cannot do this. To cancel, allegedly all you need to do is contact Gunthy-Renker Nutrition at [protected]. THIS IS NOT TRUE!

I have called twice, emailed four times (2 emails have been returned for failed delivery--hmmm?), been called a liar, told that they have never received any of my returned shipments, told they have no record of my contact with them, then told that-wait-I called them to cancel on 2/28/08 (I didn't), then told that perhaps I emailed them on that date (I didn't), told that they (?) took over this company (?) 3 weeks ago and that unfortunately the last company (?) did not handle returns very well...

All this to be told that I WILL NOT RECEIVE the $169.70 owed me for my returned shipments because I failed to get a "proof of mailing certificate" from the post office each time I refused them...because they have no record of my correspondence with them...because I do not know the name of the person with whom I spoke in January.

In the end, Janie #134 (a supervisor), would not give me more than the first name of her supervisor (Jessica) who she expects me to trust will call me. I wonder...will she also call me a liar and refuse to credit me for products I have mailed back unopened?

MY SUGGESTION: DO NOT BUY ADD-ONS from GUNTHY-RENKER . . . and NEVER BUY GUNTHY-RENKER NUTRITION PRODUCTS! They will steal your hard-earned $$$$$

The same thing happened to me. I got suckered by the $5 box introductory offer, then 3 weeks later they charged me $60 for a 2 month supply, when they stated that they would charge my card every 2 months. They charged my card the day before Christmas and when i called them they said that it was already shipped and I would have to ship them back when I received them. I send them back like a month ago and I still haven't received a refund. On top of it all they charged my card an additional $60, i called them and they said that they werent sending another box and they havent but they still owe me $120. I really don't think I will get a refund and I will have to dispute this with my bank. What a scam!

I have had money taken from my account not only for products I have not received but also for things I have not even signed up for?! Very angry.

How much does it cost for a box of 60 prepacked vitamins of "Endless Youth" BY Guthy Renker Nutrition? Someone just told me about them but they are rich and I am not. Please advise