The complaint has been investigated and
resolved to the customer's satisfaction
Guthy Renkercontracts

For the Wen Haircare system they stated that you would get more product every 60 days so I assumed I had 60 days to cancel. When I was billed after 30 days I called to see what was going on and they clarified that the first order arrives after 30 days and then every 60 after that. I have had problems in the past with Guthy Renker and automatic billing- I have cancelled and they have continued to bill and send. You have to wait weeks for a refund because they charge you when they mail the product so they can't refund since "they've already sent the product" I find their consumer practices completely faulty and personally, I think they are Sharks. Any product that interests me I now order through a different retailer so I can avoid the SHARKS at Guthy Renker.


  • Pr
    ProductReviews Jan 02, 2010

    Unfortunately, you should probably call the "sharks" Guthy-Renker Corporate Offices. Below is the info:

    Guthy-Renker, LLC.
    41-550 Eclectic St., Suite# 200
    Palm Desert, CA 92260
    Phone: [protected] ask for Customer Relations
    Toll-Free: [protected] dial ext# 5001 for Customer Relations

    Hours are 9am-5pm Weekdays Pacific Time.

    P.S. I suggest whether you call the regular phone or toll-free phone number, that you dial extension# 5517 for Renee Miller, a Corporate Agent who has really helped me with my problems with Guthy-Renker.

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