The complaint has been investigated and
resolved to the customer's satisfactionResolved Guthy Renker — Fraudulent charges WEN
resolved to the customer's satisfaction
I ordered sample size kit from WEN Hair Care over a year and a half ago. They then without my permission they started sending more and more product charging my card each time. I asked them to cancel my account and they agreed and confirmed it was canceled - but the shipments kept coming. I finally had to cancel my credit card. I have refused every shipment they have sent - returned through the US POSTAL SERVICE- four or more since cancelation - all returned unopened. Now they send me invoices through the mail for product I refused. So next I send their invoices back with notice that shipment was refused so I owe them nothing. Today I have a notice of PENDING BAD DEBT. I decided one last time to call them and get them to stop harassing me. I was on hold and finally gave up.
This is the WORST company I have ever had the misfortune of dealing with. I will be filing complaints and urge anyone reading this with a legal channel for stopping these rip offs to collect the long list of complaints from this site and use the info to put these scam artists where they belong.