Greyhound Lines review: Unprofessional driver

On 1/10/26 at approximately 7:00 PM in Atlanta, Georgia, I was subjected to abusive, coercive, and unlawful conduct by the Greyhound driver operating the 7:00 PM route to Dallas, Texas. Despite Greyhound accepting $22.99 for approved additional baggage, the driver flatly refused to honor the paid service and aggressively ordered me to “throw my [censored] away or I would not be allowed on the bus.” This was not a request—it was a threat.

When I asked for his name, the driver responded, “I don’t have time to give you my [censored]ing name. I’m loading bags. Either throw it away or stay your [censored] here.” My mother, who was on the phone and also requested his name, received the same hostile and profane refusal. The driver’s behavior was volatile, intimidating, and entirely unprofessional.

I am pregnant. Under direct threat of being stranded and abandoned, I was coerced into throwing away my entire backpack, which contained hygiene items and undergarments valued at no less than $100, in addition to the $22.99 paid to Greyhound for baggage that the company knowingly accepted payment for and then refused to transport. This was a forced deprivation of personal property, not a voluntary choice.

This conduct exposes Greyhound to clear civil liability under Georgia law, which prohibits conversion and wrongful interference with personal property through coercion or threat, particularly by a common carrier. It also constitutes an unfair and deceptive trade practice, as Greyhound accepted payment for a service it failed to provide. Under Texas law, which governs the destination state, this behavior likewise constitutes conversion and breach of a common carrier’s duty of care, including the obligation to treat passengers without abuse, intimidation, or reckless disregard for their well-being.

Greyhound’s own policies explicitly prohibit drivers from arbitrarily denying paid baggage, forcing passengers to discard personal property, refusing to identify themselves, or engaging in hostile or profane conduct. This driver violated company policy, contractual obligations, and basic standards of human decency, and Greyhound is fully liable for the actions of its employee.

This incident was humiliating, financially damaging, and entirely preventable. Greyhound failed to honor paid services, failed to protect a pregnant passenger, failed to prevent abuse by its employee, and failed to safeguard passenger property. This was not a misunderstanding—it was coercion backed by the threat of abandonment.

I demand immediate reimbursement of the $22.99 baggage fee, full compensation for the destroyed personal property, and written confirmation of disciplinary action and corrective measures. Any attempt to minimize, delay, or dismiss this complaint will be interpreted as willful disregard and will result in escalation to corporate legal counsel, consumer protection authorities, and any other available remedies.

Greyhound does not get to take my money, destroy my property, threaten my safety, and walk away from accountability. This matter is not optional and will be pursued until it is resolved.

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