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Greyhound Linesfalse advertisement

1
M Jul 20, 2019 Review updated:

NO WIFI, It say ALL greyhound buses has WiFi and this one does not. Also EVERY time we go over a bump in the road, a very loud noise comes from somewhere inside of the bus.
Worse experience ever and I have to go all the way to California from ElReno, ok
I believe customers should get what is said and should not be expecting WiFi then get on the bus and have no WiFi and pray the bus doesn't fall apart before my arrival

Responses

  • W
      Sep 06, 2019

    It's always a problem with Greyhound being late... I purchased a ticket online and the arrival time was for 11:50 pmSept 5th 2019... Upon sitting around a greyhound bus station I noticed that time was approaching my time to depart but bus hadn't arrived yet... I called customer service and asked what was the problem bwith the bus being late... The customer service representative told me that that bus was late and that he couldn't give me a reason why the bus was gonna be 2hours late... So instead of 11:50pm the bus would not get to Greenville SC until 2am... I was like wtf... What good is customer service if they can't give you an explanation on the money I spent... Greyhound is getting worse and worse Everytime I take a bus... Someone needs to contact me or I'm bgoing to the BBB

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