Greyhound Busmoney never refunded

This review was posted by
a verified customer
Verified customer
Review updated:

I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. I have been calling Greyhound every 2 weeks since February and the matter has been investigated. They promise that the refund money will be in account in the next 5 days - thats every time I call, but no refund for 3 MONTHS now! reference # 335191


  • Ma
    mary vandebogart Jul 22, 2019

    send me my money!

    0 Votes
  • Ma
    mary vandebogart Jul 22, 2019

    I had to pay cash for 2 round trip tickets from Ontario Oregon to Spokane Washington to depart Ontario 6/5/19. when we arrived for our departure I was informed the bus was two hours late and thus would not get to our connecting bus at Stanfield Oregon in time to make that connection and I was issued 2 tickets for the following day. When we arrived the following day I was informed that the bus was STILL in Salt Lake City Utah and would l CERTAINLY not make the connection That day. at that tie I was given the phone # to refunds since thay could not tell me when the bus would be able to make the connection. I called that # 06/06/19 and after over 2 hours on the phone I was promised I would receive the check in 7 to 24 days. this is 07/22/19 and still NO check. I have been promised 3 different dates that a check WOULD be here. Needless to say I am not happy. not only were we not able to take our trip because of this, but I have lost my sunny disposition and I have given all my information (twice at least) on each phone call as I am passed from department to department to talk to persons who speak English with such a heavy accent It is an effort to understand them. I absolutely want my money back. $283.10. my case # is 820826. today I was advised that the system is down and I must call back within 2 hours.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.