Menu
Greyhound Lines company logo
Greyhound Lines
reviews & complaints

Greyhound Lines
reviews & complaints

Learn how the rating is calculated

462 complaints
64 resolved 398 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Greyhound Lines. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
M
1:54 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - abuse of my child pornography and abandonment

I was traveling with my family ( husband and 5 year old child) today from Michigan (8-15-09) when i came to chicago. In chicago i asked to make sure ( as i was promised would not be a issue when i purchased the tickets) that i would be able to sit by my 5 year old child. However 4 different greyhound employees told me no i would not be able to accompany my...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - my trip from hell

I was appalled at service from all who worked for them.They were ignorant and rude.I was shoved, cussed at, spit on and that was before i left ny, to florida.I left upstate n.y. at 4 p.m. on friday, at 9 p.m. nothing open in port authority, with a 6 hour layover.Now we have 3 buses of people trying to get on one, that was almost the first riot.Since when do you put your own bags on and off the bus?I helped a young women with two babies, two carseats, two bags, because nobody from greyhound would help her.I am a 55 yo disabled female who helped all the way to fayetteville n.c.Thats where the second riot took place because the driver got lost and missed
raleigh n.c.have 2 c if i can continue my story.lol

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

greyhounds policy is that the PASSENGER is fully responsible for their own luggage. How difficult is the concept of taking care of your own stuff to understand? it is fully described on the back of all greyhound baggage checks, and the inside flap of the ticket envelope for all consumers to read. lol

Since when? since 2001.

Helpful?
0 0
S
8:18 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - extremely poor customer service

I had attempted to purchase a ticket online, which would cost around $14.00, but Greyhound's server was not working properly, and I couldn't buy my ticket. I then called greyhounds phone number to buy my ticket, and told them that the site was not working. They told me that I had to purchase my ticket over the phone, but I would now be charged an additional...

Read full review
ADVERTISIMENT
D
5:00 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - facilities suck

I have used your facilities in Chicago, Wisconsin, Atlanta and Memphis and they all suck. I rode from Atlanta to Memphis and the stop we made in Tupelo, Ms was shameful. At everystop someone's bag was lost, when we reached Memphis my cousin was told her bag was lost but when we returned to Atlanta it turned out her bag was never put on the bus. When we left Memphis we arrived at the station at about 8:15 p.m., the ticket line was outside the door but the agent had went to lunch and would not be back until 9:00 but the bus that some of the passengers were taking was leaving at 9:15, there was no other agent and customer service desk was closed. Luckly we had purchased our tickets online. Every time I have traveled from Chicago to Wisconsin the bus has always been at least an hour late leaving. My last trip took 6 hours to go from Chicago to Madison Wisconsin. Greyhound is my very last choice to travel by bus.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
F
Dec 28, 2011 8:01 pm

my son is on his way to Minn. from Pa. to visit friends, he stopped at Chicago greyhound bus station was robbed inside the station with police their. he goes and tells them, instead of going after the 2 black men the cop searches him .the crap is he has to come back that way.now we'll see how greyhound handles this.at this point none of my family will ride with them again.

Helpful?
0 0
O
Oct 07, 2009 8:01 pm

Atlanta to New York / New York to Atlanta $90...Non-Stop (12hrs)...Any other Destination receive 10%-20% off the competitors rate. Reserve Your Next Trip at onewayexpresss.com

Helpful?
0 0
J
1:25 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - discrimination and horrendus service handicap nephew

We put our nephew, who is mentally challenged to a degree, unable to move his hands well, on the bus leaving db. To newark n. J. The woman wearing rubber gloves came to him for his ticket, he, not able to navigate much, placed ticket in his teeth to show her more id, and she refused to allow him to use it, forcing him to leave the bus and purchase a duplicate, thus he spent the $20.00 he had to his name for the trip to eat. He is so distrought, may never travel bus again. We want a public apology, and ticket refund now. I will notify every paper in area and out as to what this did to this sweet boy. How very cruel and inconsiderate and discriminating. I expect a reply 386 736-8927 have been on phone trying to reach real live person to no avail. But won't stop till this is resolved.

[email protected] Rr.com

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
G
12:40 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - night of hell

I purchased a non-refundable ticket online about two weeks before my planned trip. The ticket informed that passengers arrive 1 hour before the scheduled departure. I arrived about 45 minutes before in Tallahassee. While checking my baggage and being issued a ticket the counter clerk informs me rather casually that I did not arrive 1 hour before the buses departure time and therefore may end up having to take the bus at 5am. Mind you, my departure time was 11pm. Inquiring into this, she informed me that the seats on the bus are "first come first serve physically" (does not matter when you buy) and that their are only 55 seats so I'd better get in line if I want to make it. Panicking I quickly scattered toward the line. Upon securing a spot in line I approached the counter again and asked for the supervisor.

First of all I asked where on my online ticket it states that seats are first come first serve? His answer was that if I had come to his station to purchase my ticket his agents are trained to verbalize that important bit of information.

Second I stated that it really does not matter then what time I get here because it is first come first serve. So if I really want to be on a bus I should arrive well before the 1 hour stipulated time then. The supervisor seeing my frustration started to become defensive. I tried to tell him that it is not his policy, but that he is the supervisor and I was trying to get somewhere on a schedule as laid out in my itinerary, and expressing my discontent with him. Nothing personal. But, really how the heck can greyhound sell more tickets than they have seats available. Then he started to attack me, threatening to not let me on the bus. Telling me not to let his greyhound uniform fool me. Ignorance. I was blown away by his behavior. I just told him to forget it and walked away.

So, missed the bus, but, fortunately they had another come about two hours later.

Next, I arrive in Orlando for a 3 hour layover. This time I was ready and in line as the crowd was getting large. Their are two lines. Originating line and Reboarding Line. Come boarding time the employee at the door of the reboarding line starts rudely telling the majority of the people in the line that they are in the wrong line, including myself. I said, no I came from Tallahassee. He angrily stated "well this line is for people that got off this particular bus that are reboarding to get their seats back". I was like ooohhkay! So I went into the originating line all the way in the back and missed the bus. I went to talk to the supervisor. Expressing my dissatisfaction, she unbelievable stated "what did you expect, this is greyhound". I said, I have never travelled greyhound and after her statement never will again. I tried to ask how I could possibly be an originating passenger, but she kept rudely interrupting me saying the same thing over and over about how next time I should stand in the right line. I asked her to listen and she told me it did not matter what I had to say...so I walked away in disbelief.

So, an 11 hour trip ended up taking 17 hours. I have never witnessed such a display of poor customer relations in all my life.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
A
10:09 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - customer service on line and by person

Customer srevice what is that thinks Greyhound. After many times of being on line to buy our son (who is on leave from the U.S. Navy) a ticket. He misses the bus because of flight delay and weather.
There is a 15.00 charge to buy ticket on line.
To buy second ticket on line there is another 15 dollar cost. so we now have to talk weith a person, Then they tell us to buy second ticket it has to be done in person. So I answer oh! This would be nice to have been on the website.
The agent then tells me I am being rude. So I ask how I wire money. She answers call Western Union.
Ok do you know where one is? She answers no.
Western Union tells us Greyhound is their agent.
So What a web of lies they do weave to tell me I am rude.
Son now sits waiting for money and next bus in 6 hours.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
N
Nov 12, 2009 8:01 pm

Waiting for a comment

Helpful?
0 0
N
Nov 12, 2009 8:01 pm

I purchased a ticket from greyhound and want a refund because the person did not use the ticket. On the ticket it says purchser receives refund only, can I receive a refund?

Helpful?
0 0
O
Oct 07, 2009 8:01 pm

Atlanta to New York / New York to Atlanta $90...Non-Stop (12hrs)...Any other Destination receive 10%-20% off the competitors rate. Reserve Your Next Trip at onewayexpresss.com

Helpful?
0 0
T
3:40 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - everything

I went traveling on Greyhound twice, and on both times, one from San Antonio to Wisconsin, and San Antonio to North Carolina. If I didn't have a fear of flying I would have rather put up with the security checkins at the airport. I went both times to bee my husband before he went to Iraq and he was training in both those states, in both of those trips coming to and from I experienced agressive, rude drivers, when I would ask about where to go, they would respond with smart ### questions, they threw people off the bus for no reason, at one point in one state, the bus smelled of smoke, the bus driver slammed on his brakes, stopped on the side of a highway and demanded to know who was smoking on the bus, thing was noone had been smoking, we told the bus driver and for some reason he thought we were trying to cover up for the "mysterious smoker" well he put a shield up so noone could exit the bus, and called the cops, while we were all sitting there, some sparks flew out of a passenger's seat and when we told the driver about it, he said we were all lying! Then the troopers arrived and just pretty much yelled at the bus, it was unbelievable! and then to top that off, while I was coming back from Columbia, N.C and arrived at the Atlanta greyhound station, I asked a staff member which door do I stand at, they directed me to the wrong door and I missed my bus and had to wait 4 hours for the next bus to come along, it is horrible. It's bad enough that you have to travel with some odd people, but the staff doesn't make anything easier or better, either employees on the bus, or in the stations. Everyone is plain rude. Don't fall for the commercials and their deals, it's NOT worth it! Not to mention you get stopped randomly by immigration people and they ask you if you're from Mexico or not, it's crazy. Don't travel the Greyhound.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

San Bernardino Greyhound the Security guards picked me out and threw me out, I am suing.

Helpful?
0 0
C
5:14 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - incorrect ans., and terrible customer service

I arranged flight and bus travel to coincide with one another...it took me a lot of time and effort! I wished to have etickets, but could not. (Was not made clear, at the time of payment) I called a supposed Greyhound Canada number and found that the RUDE person on the other end was where else...The Carribean! She told to call the Canada #, and I told her that I was NOT expecting to speak to a person from soooo far away, whom has NO clue about my querie. I called every number possible, and spoke to at least 10 different people. I have ONLY received two consistent answers about my issue up to this point. Greyhound Canada hires out work, and does not make sure their employees have the proper knowledge to assist customers with correct information, nor POLITE manners. The lady from Missouri was polite, as was the one from New York, and the Vancouver employee. No way to connect directly with the Canad Headquarters without calling long distance!?! It is as if this is a 'mickey mouse' outfit...which it is not. I am very frustrated, as I better be able to PICK up my tickets in Vancouver, even though I am leaving by bus from Toronto. I can ONLY trust today's info from a call?!? Thanks for letting me vent. :)

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
S

This letter in regards to your Greyhound office in Summerland, BC
The clerk withheld information from me regarding a parcel. When I took the parcel in and asked what time the bus arrived, instead of saying the freight did not go on the bus, she just let me b elieve it would arrive with the bus. Consequently the fruit I sent to Vancouver will probably spoil. A clerk like this does your company much harm.

Sheila White, Summerland BC [protected]

Helpful?
0 0
Y
Jun 27, 2009 8:01 pm

hi,
suggestion -copy/paste yr comment on this site as well -
www.telloscar.com

its canadas best consumer comments site

Helpful?
0 0
ADVERTISIMENT
J
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - ticket nonrefund

I started on 6/3/09 to do computer bus ticket and gave all info and did not get a confirmation #. After two trys I called the bus line operator and told her (Ms Williams) my problem. She said I had to call in for a ticket and get a confirmation number and customer ID# and then call her back and she will check to make sure no other ticket had been purchased and to also change the price to the $98.oo amount that was listed on the computer 6/3/09. I was unable to get a operator until June 9, 2009 and at that time I was told that the ticket that had been made for me was unrefundable. I told her that I had asked for the refundable one as I did not know If this was ok with my sister ( She had to pick me up at the bus station). When I wanted to change the destination place from Huntington, WV to Lexington, Ky. the customer service said the ticket was unrefundable and she will cancel and I will have to pay for another ticket. I told her I was not going to cancel this one and not receive any refund and then turn around and purchase a ticket for the 16th of June instead of the 17 of June (1st ticket purchased) and not receive any money from the 1st one. I am posting this to let people know that the best way to purchase a ticket is to go to the bus station and do it yourself. There is much to be desired for the customer service or should I say NON customer service at Greyhound Bus Lines.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
J
10:14 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - destination

i delt with the 4 hour wait in atlanta on the way to mississippi to visit my sister for the first time i left valdosta at 5 15 am an i arrived at 7pm on the way back the bus was already 1and a half hrs late i was soppose toleave tupelo miss. at 11 40 pm the bus was already smelley like it haddent be clean we arrive in birminham ala, still 1 an a half hrs late then they had so many peole waiting they couldnt even fit every one on the bus they told people they had to wait on the next bus which would leave out at 10 the next day on top of that they let 6 people ride in the isles of the floor of the bus to atlanta u couldnt even go to the bathroom i get to atlanta of course we missed the bus to valdosta because we were still late i arrived at 9 05 am bus left at 8 i go to agent to find out if there is another bus they tell me tommorrow would be the next bus leaving out or i could take a bus to a place called cordele ga. ive never even heard of the place so in order for me to get home i should find someone to pick me up from there i panicked i dont no anyone who could get me im 2hrs away from valdosta and i have to be at work at 6 luckily i got afriend to pick me up they lied to me and told me cordele was only a half hour away i had to pay 25 more $ to get home i would like some of my money back because i did not go from destination to destination that i paid for it was a total nitemare grey hound u really need to let another bus company help or stop your services that u can not provide very unhappy customer the bus no is 6476 u cant forget that trip to all those suffered that dayplease let them no call

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - discrimination and displeased with treatment

May 18, 2009 Dave Leach, President Greyhound Lines Inc. P.O. Box 660362 Dallas, TX 75266-0362 Re: Discrimination and Displeased with treatment Dear Mr. Leach, I’m writing in reference to a matter in which I am confident that will be of interest to you. Since I know you wish to uphold the good reputation of your establishment, I trust thi...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - dirty and rude

I bought a round trip ticket from Canton Ohio to Clarksville Tn.The price was great, I bought it on the 14 day advance purchase and it was cheaper to go this way than to drive my vehicle. That is where the benefit ends. I am a larger male and I found the seats way to narrow so that when someone who is smaller or larger you become attached at the hips because you have no room. Then combine that with no leg room in front of you especially when the person reclines back into your lap. Very uncomfortable. The buses are so dirty that the only thing I could think of while riding the bus is what a great way to spread viruses. Bathrooms on the busses just about all of them had something wrong with them. But when you get off the bus to use the facilities those bathrooms are really dirty. Very disgusting, donot sit on the toilets. Also when you get off the bus and the bus driver announces which door to go to for your next connection you better check when you go inside more than half the times on my trip the bus driver was wrong and you would be standing in the wrong line. There are no signs or notices in the terminals to assist you which door you should go to. Greyhound should learn about electronic signs. On we go the bus driver in Cincinati, Ohio is one of the rudest and most arrogant and inconsiderent so called proffesional I have ever met he goes by the name of CJ. He has an attitude and acts like he is better than everyone else riding the bus. He wanted me to lug my luggage around the terminal to get a destination ticket for my luggage which the terminal in Clarksville failed to do there job and put one on. We had already made stops in Nashville, Louisville and it was fine. But he caused a rucus in cincinati. my other complaint is when you transfer busses and you get on a bus the other travelers will take up two seats and pretend like they are sleeping as so they donot want someone to sit by them, and some will cause a comotion when you try to sit there. I found this to be very accurate with african americans. This has to rate as one of the worst transportations ever to take if you have another option use it. But unfortunately some have no other choice, may God be with you and keep you safe.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
T
Jun 27, 2009 8:01 pm

I agree, the travelers who were african american were so rude to travel with, I was surprised that they actually acting in a manner that was racist towards any other race that traveled along with them. But whenever another african american person entered, they would offer the seat right away. Many of the males were just very offensive, when a woman would walk onto the bus and pass them, they would get their camera phones and take pictures of their butts, it was gross.

Helpful?
0 0
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - remarks of the driver

Sunday, aprill 6, 2009 4pm, I boarded the bus bound for washington d. C. By way of new york city returning home. My boyfriend who was living in toronto accompanied me to the boarding area. He is pakinstanian and I am black. He kissed me goodbye and we hugged. While I was on the bus I remembered that I had left my food in the station. Your bus driver was on the bus but not ready to go yet. I said to him, "I left my food inside" and his remark to me was, "well I hope it doesn't stink. I could not understand why he would say this. After getting it, I got back on and told him it was only water and junk food. Then he came where I was sitting and asked me where was I going, I replied maryland by way of d. C. Your driver said" i"ve been to d. C., once before 911 and once after. This brought flame to my face, and now I understood. This was the worst ride of my life. I kept going over and over in my head about this situation. As a black woman, my race has been sterotyped all my life. I live within 6 miles of the pentagon and work within 500 ft. I know the tragedy of 911 and I also know that everyone from the middle east did not play a part in that. Just like I was not a black panther, nor in the rodney king riots, and I am just as afraid of getting my purse taken as any other race. I hoped that in the future your driver thinks before he speaks.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ADVERTISIMENT
P
5:04 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - misplaced luggage

On March 28, 2009 I travelled from a location to Red Deer and my luggage was not on the bus, that I was riding on. I was informed from the bus driver that was located in Edmonton that my luggage will be placed on my bus and not to worry. Now I am sitting at home without my luggage and especially my work gear. I have filled out a luggage trace form and have...

Read full review
D
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Greyhound Lines - no refund

My mother in law purchased a bus ticket from Truckee, CA., and Greyhound had me scheduled out of a totally different city! After paying for a non-refunded ticket, I was told that she could get her money back for the ticket that she purchased. After several calls to the main line, I was given the number for customer service, which is located in Texas. I dailed the number and got a "disconnected" message. I would like to see that my mother in law gets her refund! There should be no reason why someone would have to pay for tickets that were issued wrong!

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
G
Jul 27, 2011 8:01 pm

My baggage was lost on July 8 and I have put in a report on the situation, now I can not get on hold of anyone to talk to them about how this matter is being handle to return my things to me or get the money for my things!On the return trip, the bus was late leaving and no one said anything to me and I missed my connection and had to sleep over night in the termal of the bus station!I need to speak to someone about this, I had to worse experience in my life riding Greyhound Bus!I will never ride it again!

Helpful?
0 0

I travelled on Greyhound to State College, Pennsylvania and back. The ride up to State College we were on a bus that the driver stated the engine light had come on. The driver got off the bus and said he had to check to see if any fluids were leaking. They were not so he continued to drive eventhough the engine light was on. Coming home it was disgusting. The Greyhound bus was filthy. I actually took pictures of how dirty the seats were as well as the toilet. The toilet had so much debris that it was not able to be used so we had a 5 1/2 ride with no restroom. How was this bus allowed to come out of the depot as dirty as it was? I will never ride with Greyhound again due to this uncleanliness.

Helpful?
0 0
M
Oct 05, 2008 8:01 pm

I brought a ticket for $164.00 on Oct. 4, 2017. I was supposed to leave the bus station in Lafayette Louisiana at 7:45pm on the 4th of Oct., and arrive in Colorado Springs At the same time the next day on the 5th of Oct., but when the bus got there that i was supposed to leave on they told me amd my Wife that the bus was too pack and we wouldn't fit. So, they told us that another bus left at 8:10pm on the same night and that we would have to take that one instead. When the next bus got there they told us to get on that one, and that we will arrive in Colorado at the same time that we were scheduled to.
Well, when we arrived at the Dallas, TX bus station there was no bus going toward Colorado Springs until 2:00pm the next day and that we would have to wait 9 hours for our bus. They also added that we wouldnt get to Colorado Springs until 5:45am on the 6th of Oct.
I paid almost $200.00 for a 24hour bus trip not a 33 hour bus trip. This absolutly no sense at all, they shouldve told us that they had no room on the bus before they let us buy the ticket. Then they put us on the wrong bus to go to Colorado Springs. I dont appreciate that kind of service, it was very unprofessional. I believe that something needs to be done about these kinds of mistakes.

Helpful?
0 0
H

I left Dallas, Texas on 7/29/2017 and arrived in Pittsburgh, PA early Sunday. I left with Dallas with 5 checked items, and now I have nothing but the clothes on my back. I am a disabled Veteran and athlete. I took my $5, 000 wheelchair with me, clothes, medication, and other equipment I need for my sporting event. I need my things found quickly. I don't have the funds to go out and buy things to replace the items lost. This is disgusting. It is frustrating. It is humiliating, and no one at Greyhound seems to want to go out of their way to do the right thing. I'm at my hotel right now wondering what in the world am I going to do.

Helpful?
0 0
T
Sep 12, 2008 8:01 pm

i rode a greyhound bus from Monroe la. to Lafayette la. the first bus was alright, but the second bus driver was rude and made 3 riders run to catch the bus when we stopped at a store for the driver to take a smoke break. then when we got to Lafayette he came over the loud speaker and announced that if any passengers were getting off in Lafayette they needed to get off at churches chicken, when we were exiting the bus i requested my bag and the driver told me he would give it to me when he picked up the other passengers. when he returned i asked him for my bag and he told me that my bag was at the bus station 5 blocks away. so i walked to the bus station and when i got there i explained to the workers what happened and i was informed that there is no way that it could have happened that way. then i was informed that my bag was on its way to baton rouge la. and it would not be back until 7:35. well the bus did not get there until 8:10 and my luggage was no where to be seen. the workers at the Lafayette bus station were VERY VERY rude when they informed me that they do not know what happened to my luggage, well it has been almost 48 hours and i am still wearing the same clothes i started the trip with. inside my bag was most of my clothes, some of my husbands, my new inspiron 1501laptop computer, my mp3 player and a 73 dollar pair of timberland boots. the company still has not even apologized. they haven't even tried to contact me about this situation.

Helpful?
0 0
R
Aug 06, 2008 8:01 pm

Greyhound lost my luggage and I've spent 10 hours so far today getting the runaround. How does this incompetent company survive? How does moving the HO to Dallas help Canadians with their claims? It's ridiculous! There hasn't been one single person who has been helpful. NOT A SINGLE ONE. Some where semi-friendly, but none returned my calls. I had to keep calling.

They don't have toll free numbers, so yet again another cost to the customer. Nice... rip off.

Helpful?
0 0
L
Jul 14, 2009 8:01 pm

arrived on vacation from scotland, united kingdom, my luggage was lost in philadelphia, i am over an hours drive from the bus depot, bus was asked to go back on two seperate occasions to fill out paperwork but each time i went i was told that my luggage will turn up they sent me away saying they would call, but have not called once to even give me an update on the situation, the attitude of the staff was very unconcerned and hostile not once was there even an apology, had a good holiday to a great country ruined by this unproffessional and incompetent company, and would strongly advise my friends that travel here in the future not to use greyhound buses.

Helpful?
0 0
R
Mar 28, 2009 8:01 pm

I took a bus going back home for my moms birthday. Everything went fine getting there...but on the way home my luggage was lost! They told me that it went back to my home town so I called the station and had them put it on a bus the next day... I went back to the station to get my bag which was full of new clothes and my jewelery just to look stupid when all the luggage was emptied put of the bus and see that mine wasn't there! I had to wait 2 more days to file a complaint for lost luggage...which the manager at the time decided to throw away...it's been 7 Months and I still don't have my luggage and still not gotten any money for my losses... GREYHOUND IS A TERRIBLE COMPANY AND NEEDS TO PERISH! THEY'RE RUDE TO CUSTOMERS AND HIRE THIEVES WHO STEAL BAGS AND DISPOSE OF CUSTOMER COMPLAINTS!

Helpful?
0 0
J
Mar 04, 2009 8:01 pm

I agree and know exactly what you went through. They could have at least covered the cost of the ticket and let you ride for free. Greyhound is going to be successfully sued one of these days and have to stop treating people like crap!

Helpful?
0 0
Y
Feb 02, 2009 8:01 pm

i lose my college bag on bus 37 at 9.45 in birmingham so please help me.

Helpful?
0 0
S
2:43 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - lost luggage

Like I said the bus company needs to be investigated for losing lost luggages, hiring corrupt lawyers who forged fake signatures and offer 250 damn dollars.C'mon man this is a bilion dollar bus company who's not hurting with money.My luggage was lost Feb21, 2007 during a bussswitch in Oklahoma City.Had over 2, 000 dollars of lost items in my luggage after...

Read full review
J
12:38 pm

Greyhound Lines - delay

I left Kansas city Kansas for Las vegas, Nevada on January 27th 2009. Five hours out of Kansas city, the bus broke down and all passengers spent 7 hours at a roadside rest area until until another bus came to get us. Then when we got to Denver, we missed our connections and had to wait another 5 hours. I was late getting to Las Vegas and had a prepaid room that I didnt end up checking into until 3am and had to check out the same day. Greyhound never apologized or offered anyone on the bus compensation except for a lousy meal voucher for a sandwich and a bag of chips! How do they stay in business by treating people so shabby.? ?

Read full review
Hide full review
J
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - cold & unheated bus

Leaving Alantic City, N.J. going to Port Authority N.Y.City at 10:30 A.M. Bus #713 arrived on time, it was very cold inside the bus the driver said "the bus had to heat up before heat would heat the inside cabin", after about 1/2 hour the bus was even colder, the driver offered to return to get another bus but the passengers said "no" there were small...

Read full review
B
8:59 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greyhound Lines - customer service

Buyer beware, I have never posted a complaint of this nature, but I feel obligated to do so because of my experience with Greyhound. At the end of January I paid extra money to buy 2 "refundable" bus tickets to New York. I normally ride the train, but I figured I would try the bus. Since I was a first time rider, I bought an e-ticket online and figured I...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Greyhound Lines contacts

Phone numbers

1800 231 2222 +1 214 849 8100 More phone numbers
ADVERTISIMENT
ADVERTISIMENT