The complaint has been investigated and
resolved to the customer's satisfactionResolved Greyhound Bus — extremely poor customer service
resolved to the customer's satisfaction
I had attempted to purchase a ticket online, which would cost around $14.00, but Greyhound's server was not working properly, and I couldn't buy my ticket.
I then called greyhounds phone number to buy my ticket, and told them that the site was not working. They told me that I had to purchase my ticket over the phone, but I would now be charged an additional $6.00 for a phone order. I told them that the reason I had wanted to order online, was that I could keep from paying the extra fee. I asked if I could be refunded the extra amount on my credit card, since the problem was a website one after all.
They said that I would have to pay the additional money over the phone, then call the customer service dept later for a refund.
After buying the ticket, I called customer service (during non peak hours, and not on the weekend). I was put on hold for an hour. I gave up for the day and called again the next day. The next day I waited 2 HOURS!!! with NO RESPONSE from those idiots.
I was basically calling out of the whole principal of the thing (a $6.00 refund is not such a big deal), but the fact of the matter is, is that I was promised that money back, and NO ONE WILL HELP ME. The ticket purchasing dept insists that the customer service number I called is the only one available, and that I have to keep trying for a response.
DO NOT USE GREYHOUND SERVICES!!! I suppose if you had NO other way to get around, then use them...but please exhaust ALL other options before choosing them. Just imagine that you have purchased a ticket worth far more than mine, and you need a refund...
You might as well kiss your hard earned money goodbye!!
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