Green Dot’s earns a 1.5-star rating from 12 reviews and 1024 complaints, showing that the majority of card users are dissatisfied with financial services.
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unable to fund paypal
Purchased two Green Dot MoneyPak cards on October 27, 2009 in order to fund my PayPal account as advertised. I was charged $4.95 for each card and loaded $100 on one card, $600 on the other card. I have the receipt from the merchant (CVS) showing that they activated the cards.
I returned home and followed the directions for funding my PayPal account with the MoneyPak cards. I was asked to enter my name, social security number and some other information. I scratched off the silver spot on the back of the first card and entered the number as requested by the PayPal site. The amount of the card came up, which was correct. But when I click "fund", I get an error saying "Paypal has declined this transaction. Please contact Paypal for assistance". This happened with the second card as well.
So I called Paypal and was asked to go through the entire procedure again while on the phone with them. Same error message. Transferred to a supervisor. Same thing. The supervisor told me this is a "known issue" and that Paypal is working on it and that I should try going through the MoneyPak website and seeing if that worked. Same error message. She then told me that Paypal is "working on the problem" and that it would be resolved at the end of the week. I tried again on Friday, same exact problem, same response from Paypal. Tried again on Monday, same results. Tried again today, same results.
The only way to get my money back from the MoneyPak cards is to request a refund, which takes 10 days and comes in the form of a paper check. I do not have a checking account, so I will have to pay a fee to a check cashing place to cash the checks, which is another loss of money after having paid for the cards in the first place.
No-one seems to care at either place that this is happening and they keep advertising MoneyPak as a way to fund your Paypal account INSTANTLY. Now I owe late fees for the bills I was trying to pay by starting this in the first place. I even tried purchasing a prepaid GreenDot debit card hoping to just transfer the funds (for ANOTHER $4.95) but CVS couldn't sell me the card without my having MORE cash on hand to fund the card with, they couldn't use my already purchased and activated MoneyPak cards.
This feels less like a technical issue and more like a scam to me every day since no-one can give me any answers as to why this is happening, what the problem is, why the transaction is continuing to be declined or when it will be resolved. They have my money, what do they care?
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service
They charged me $10 when I hadn't even used the stupid card. I don't even know what the $10 was for. In addition, when I went to add money to my card to use the same day the numbers on the MoneyPak where unreadable and I could not reload my card. When I called customer service to resolve the issue the three customer services representatives I spoke to were completely incompetent. I asked several times to speak to a supervisor and they would continue to lie and say the supervisor was on the phone and unavailable. I told them I would hold until they got off. They kept me on hold and a supervisor never came to the phone to resolve my issue. I did not get my issue resolved today and I have to wait to get my money back. When I asked for a complete refund, they told me I had to call back. Why. Give me my D___ money back. If you can't help me, send my complete refund in the mail. How hard is that. I shouldn't have to call you back for something like that. I am sure I am not the first person to have this problem and yet they seemed to not have any clue or idea on how to fix it immediately. I am so irrate over what I went through with them today it is ridiculous. I mean what is it with these stupid people. I don't have to spend my money with their company. They act like they are doing me a favor--NOT! I am tired of getting poor customer service when I spend my money. I swear if I have to speak to another one of their representatives about getting all my money back it will not be pretty.
The complaint has been investigated and resolved to the customer’s satisfaction.
earlier this year I purchased a green dot pre paid card well I needed to use it again yesterday to pay my insurance so I called to ask what the status of my account was and they said it was overdrawn by $9.90 ok that's fine they also told me if I added the funds to my account using a money pak I could use the account. Well I go to the store I purchased a money pak and the card that I have does not match my account number and now I can't get a refund on my money and my insurance is not paid. This was the hugest inconvenience I have ever experienced in my life! i have to either choose to get a refund wich will take 7-10 business days or add the money to the card and wait for a new card to come and since my insurance was not paid my policy has been cancelled. I am furious right now someone has to stop them.
MY HUSBAND WORKS OUT OF TOWN SO HE GOES AND BUYS 3 RELOAD CARDS AND CALLS ME TO GIVE ME NUMBERS TO ADD TO MY CARD. ONE WAS FOR 300.00 AND 2 FOR 500.00. I LOAD THE 300.00 ONE AND THEN IT SAYS I CAN'T LOAD THE 2ND ONE FOR 24 HOURS BECAUSE IT CAME FROM WAL-GREENS. SO THE NEXT DAY I TRY TO LOAD IT AND THEY SAY IT HAS ALREADY BEEN LOADED TO ANOTHER CARD THAT WASN'T MINE. THEY PUT ME OVER TO LOSS PREVENTION DEPT. AND THEY TELL ME TO FAX COPY OF RECEIPT AND RELOAD CARDS AND IT WOULD BE PUT BACK ON MY CARD WITHIN 2 BUSINESS DAYS. SIX DAYS GO BY AND THEY KEEP GIVING ME THE RUN AROUND SO I THREATING TO GET A LAWYER AND THEY PUT SOMEONE ELSE ON PHONE. SHE THEN TELLS ME BECAUSE MY "GREENDOT" RELOAD CARD WAS USED ON A ACCOUNTNOW CARD THEY ARE NOT LIABLE. I ONLY HAVE A GREENDOT CARD AND THEY REFUSE TO GIVE ME INFORMATION ON WHO HAS THIS ACCOUNT THAT MY 500.00 WAS LOADED TOO AND NOW MY POWER HAS BEEN SHUT OFF AND I HAVE 7 KIDS HERE. THE POLICE JUST TOLD ME TO FILE A CIVIL ACTION ON THE COMPANY AND I'M GOING TO DO IT TODAY. THEY TELL YOU IF YOU LOAD 1, 000.00 OR MORE IN A BILLING CYCLE THEY WAIVE THE 4.95 FEE THAT MONTH AND SHE TELLS ME ON PHONE THAT THEY ARE GOING TO CANCEL MY CARD FOR LOADING 1100.00 THIS MONTH. ISN'T THAT WHAT THE CARD IS FOR TO LOAD MONEY AND PAY YOUR BILLS? IF ANYONE HAS BEEN RIPPED OFF BY THIS COMPANY PLEASE EMAIL ME AT PRINCESA_2U@HOTMAIL.COM CAUSE I WANT TO GET A CLASS ACTION LAWSUIT ON THEM..THIS COMPANY RIPS TOO MANY PEOPLE OFF AND THEY ARE A SCAM!
Fake check
I received a check in the mail for 960.45 for a grant and to me it sounded great as I like many Americans are having financial problems, I did as asked and sent 400.00 via a greendot money pak and this check bounced my account and now I am worse off.. Marilyn Ritchie is the one who sent this check so please beware, and hopefully if ANY of them are reading this to get a laugh, I AM pressing charges and I WILL get my money back from this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Never was able to access any monies from card. Tried loading pay pal web site acted funny skipping through pages then on second attempt stated money already been used. I have receipt w activation amount m transaction id#
Please help
i recieved a check for 979.45 and like most Americans i was excited to know i had a free money grant. I did as they asked and deposited the check. I deposited this check into my account and it bounced my account. Now the bank wants me to pay these fees that are out of control totaling $127.00 for money i didn't even recieved. Marilyn Ritchie is who sent this to me and if you recieved something like this than beware of this fake check going around. i'm glad i didnt send them the money requested 400.00 thru green dot.
We apologize for the inconvenience. If there was an issue with a MoneyPak you purchased, you can get help at https://www.moneypak.com/Help.aspx -Green Dot
Yes, I received a check also, both my husband & daughter told me to check on line about this check. Thank god we did and seen the complaints about the checks. We are in the same financial problems. So please DO NOT cash or deposit that chek
I hope that someone finds this Marilyn Richie and puts her in jail after she is made to pay all the money back that she took from hard working americans that don't have the money to be taken from them, some of us have house payments and food to buy with that money. I to will be pressing charges to this women.
Thank you for posting this! I also just recently received a check in the mail. Thinking it sounded too good to be true I decided to research the names online and came across your complaint. Thank you for putting this online and stopping me from making an awful mistake! I am also going to turn this check in to either the post office or the bank and report check fraud. Thanks for all of your help and I am sorry for all of your troubles. I will also keep you in my prayers!
Jennifer from North Carolina
I too got the same fake check. Please contact me if we can all rally together and put this Marilyn Ritchie behind bars for scam!
Boy am I glad that I did some checking. I wasn't sure about the whole thing the first thing I did was try and get the web address they gave and found that there was none. I sure could of use that kind of money and looking at all the comments so could a lot of people. I feel bad for some who got the scam. I came so close in doing the same thing running to the bank.
dw from Salt Lake City.
Thank you for posting this. I got my check today from McDonald's French Fry Trust. Sent to me by Marilyn Ritchie. I know that things were not adding up when reading it. I decided to Google is and this was the first sight I found. I have called the local police. I will be taking this to the post office in the morning alone with calling the FBI. Thanks again.
From Kansas
Didn't get scammed
Thank you so much for writing this. I just got my check today. Sent to me by Marilyn Ritchie. I have called my local police. I will be going to the post office in the morning. Not sure what else to do with it. Thanks again!
From Kansas
Didn't get scammed
cancelled immediately and refund check bounced
Purchase a Visa Green Dot prepaid in error thinking it was a Visa gift card. I realized when I got home and there was no card inside the folded cardboard. I called the K-Mart store where I purchased it immediatly to get refund but was told they could not give the money back. I needed to contact Visa directly. I called the (800) phone, entered the card number and spoke with a sales rep. She took my address and sent a check. THE CHECK BOUNCED! I didn't discover this until a week after and by then no longer had the cardboard with the activation number and there is no way to reach a person. All K-Mart could say was to call the Better Business Bureau.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, I can't believe Visa bounced a check!?!? Contact this company and see if they can help: Bustabill [protected] - www.bustabill.com
scam
I too received one of these checks made out for $949.22. I was suppose to return a 4.045% commission to receive "the big check" of $9, 050.78. At first thought wow! Is this from one of the grants that I applied for? Reading the portion about sending in a commission to receive yet more money did not sit well with me. This is from the same lady Linda Spaulding that everyone else has complained about. I am so glad I checked this is out online which brought me here. This is so bad. In times like these when people are struggling to make ends meat and here you have someone that is willing to put you out on the street and loose yet more money. How do these people sleep at night? Please let your friends and family know that if they get anything like this in the mail to report it and not cash it. We need to spread the word.
The envelope was post marked from Santa Clarita, CA.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got the same check and letter in the mail. I was almost about to go and cash this check at a local Walmart. I was not about to go to my own personal bank. This is so sad that someone will try and get over on people and we are barely making ends meet. I hope this person is caught and sent to jail for this.
check scam
My wife received one of these scam checks in the mail for 958.22. The attached letter sent by a "Linda Spaulding" promised that my wife had been selected to receive a $10, 000 cash grant. This "Linda Spaulding" claims to be at the "Green Dot Grant Program" After checking around and doing some investigating online and finding this site. It is clear this is a BIG FAT SCAM. BE WARNED YOU ARE NOT GOING TO GET A GRANT OF ANY KIND THAT YOU DID NOT PROPERLY APPLY FOR!
The old saying "If it sounds to good to be true it probably is" was right in this case. What burns me is there are a lot of folks my wife and I included that could actually use money like this, and by the grace of God we did not get burned. DONT BE A VICTIM. The letter and check LOOK and SOUND legit, but it is a SCAM.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the second check I have received in 2 years and the first time I got lucky. I happened to stop a police officer and asked him if the check was legit and he told me if I went to the bank to cash it I could possibly be arrested for trying to cash a bad check. Everyone please beware, right now I believe we are all seeing or experiencing hard times! These checks always come when money is very short, but trust in God and he will help you out of any bad situation.
they are a scam/rip off
I purchased a Green Dot prepaid credit card over a year ago, and has never been able to use it, because the company always indicate that it is declined to any store, hotel, etc. and the customer is never able to speak with a representative to handle the problem. You are either placed on hold indefinitely or no one is available. It has been over a year now, and the money I placed on the card(s) has now been eaten up by their "service fees", even though I never used them! I called to cancel the card(s) and a non-english speaking man had the audacity to tell me that the cards has an "over-draft" charge on them, for their monthly service fees! Please expose this and other scams like it!
Thank-you.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent check
I received a check from US Bank but issued from the Greendot Grant Program. It was in the amount of $957.71 and I was informed that I had been selected to receive a $10, 000 grant and that after I gave Linda Spaulding her check for $403.00 for her commission for finding me this grant that I would receive the second check with the rest of the money ($9, 042.29). I immediately googled the Greendot grant program and this is what I found. So we called Moneygram which is who the check is done by and the lady informed us that they stopped making checks for US Bank over a year ago. So this is definitely a scam. Please beware. Trust me I was tempted but had to do the research first. The money would have been wonderful, to be able to pay off bills and be able to get the larger car we need since we are expecting our third child and our other two children are still in car seats. I hope this helps someone.
The complaint has been investigated and resolved to the customer’s satisfaction.
can't get my card verified
i bought a green dot prepaid visa card from wal mart today, it was 3.95 for the card, and i put 50 dollars on the card. when we called to activate it, the lady said that she couldn't verify the information. i needed the card immediately, and i asked why she couldn't verify it. she couldn't give me a reason. and why do they ask for your ssn#? there is no credit check, its a cash only deal. they said that they'd mail out a check, but i don't understand all this stuff about them needing all this information. we'll see if i actually get the check or not.
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me explain to you, first of all when you purchase ANY greendot prepaid card it is a temporary card and you cannot use the card until verification of who you are is given. This is for your protection and u can do that by going to there website or calling the # on the back of the card. Always get online and research before purchasing any credit or debit cards the fine print is important. I have a green dot Visa and it has been great of course I don't use it on everything I see in the store. You have to be money smart about any kind of use with a credit or debit card period. I hope this helps. The other thing is with a temporary card you can only use it on merchandise that doesn't require a pin# another fine print you probaly did not read. If you go online you can read their fees and get all the disclosures best of luck next time.
fake grant check
Received a check drawn on usbank official check # [protected], issued by moneygram
Payment systems, inc. p. o. box 9476, minneapolis, mn 55480 - location 2514635, signed
By jennifer malo (cornell enterprises) check amount $951.74. they ask me to purchase
A greendot moneypak, load it and send $400.00 to fax#[protected]/[protected] or
Send moneypak # online @ www.sendgreendot.com w/merchant id#5075.
Is this for real or a scam. don
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a check by the same people as listed in the above complaint as listed by Marilyn Ritchie, a broker with GREENDOT Aid Plan issued in Nov of 2009. The check was for 979.45. I thought it was bogus and laid it aside. Things have gotten worse and I cashed it today 2/2/10. loaded the card and am running into fraud alerts. Will talk to the bank and not spend the money until I get a clearance that it isn't bad. Will follow up and let you know what happens.
Sincerely,
Arthur Daniels
lost funds
I purchased two $500 Money Pak cards for Green Dot on August 10, 2009. One at 4:13 PM and one at 4:15 PM. They were purchased at a local Walgreens store. The clerk tried to load the total of $1000 onto one of the Money Pak cards, but the computer rejected the second purchase. I walked over to the shelf and picked up another Money Pak card. This one did not work either. I again walked over to the shelf and picked up another Money Pak card and finally it dawned on me that this needed to be two individual transactions. I told the clerk to make them 2 transactions and finally both reloads were complete. There were a total of 4 cards on the counter top. When I came home and waited the hour to reload the card with the Money Pak purchased at 4:13 PM there was no problem with the transaction on the phone. Walgreens receipt indicates that only one $500 reload can be done per customer in a 24 hour time period. The receipt also indicates that Walgreens does NOT issue any refunds connected to the Money Pak purchase. I waited until August 11 at approximately 6:00 PM and tried to load the second $500 purchase. Immediately the recording told me I would be transferred to an agent and the call would be recorded. I gave the agent all information on my receipt and answered all questions that were asked. I was told they would have their department research the transaction and someone would call me in 1-2 business days. THERE HAS BEEN NO PHONE CALL TO ME FROM ANYONE AT GREEN DOT (today's date August 16). I have made numerous calls to them every day since August 11. On Saturday (August 15) I was told by an agent I would need to seek a refund from the Walgreens store. All receipts were faxed to Green Dot on Friday August 14.
The Walgreens manger has called Green Dot and was told they could not give her any information on the credit card or the transaction. I believe what happened was that when the clerk tried the different cards in the computer and they were rejected he laid them on the counter top and when the second transaction was completed, he handed me the cash register receipts and accidently picked up one of the rejected cards and gave that to me.
The agents have told me the pin number on the back of the card is locked (or blocked, they don't speak English very well) and did not have any money on the card. I called Walgreens (and have also made 2 trips to the store) to ask if they destroyed the rejected cards and was told yes they do. I have gotten no help from Green Dot AT ALL. Surely the computer would show that 2 transactions were completed from Walgreens (I assume there is a unique number associated with the Walgreens store in Illinois) and would also indicate that one of the $500 purchases was executed and the other is floating around in cyberspace somewhere looking for a home. I have since contacted the Walgreens Corporate Office, filed a complaint with the Better Business Bureau, and sent a letter to the Corporate Office of Green Dot in California. My next step will be to call the Green Dot Corporate Office and ask to speak to someone who speaks English and has the ability to research my complaint and let me know where the $500 has ended up. So as of this minute, I am out $500 and dealing with a company that does not seem to have very competent employees. By the way, this was a Green Dot Mastercard credit card, so beware of purchasing one of these cards.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a prepaid Walmart card and it came with Greendot bank services. Greendot has a horrible reputation so I never would have gotten this card had I known Walmart was banking with Greendot. I paid for a rental car on July 29, 2016 with this card. My purchase was $1, 290.87. Greendot then held a pending charge of $1, 296.00 after they received their money from my Hertz Merchant. I called to get the hold released and was told that it would be on hold until September 28th, 2016 unless the merchant sent over a release form which they did on August 5th. I called Greendot on August 8th and they confirmed that they had received everything and the charge would be reversed by August 10th which is today. I called and was told that case was denied because the paperwork was missing a signature letterhead. I then called the merchant who assured me that the paperwork was on letterhead and had a signature. Greendot then said that my request was still denied. I have a paycheck going into that account today and will not be able to pay my bills. My payroll department says that it was too late for me to stop my direct deposit. I had no idea that Greendot would keep my money on an already paid claim which puts me in a bad spot with my creditors and rental office.
I am so happy that I found this site! When it first happened, I felt that I was alone! So to read your stories is very soothing to know that I'm not alone! Is well purchase a $500 card at Walgreens, came home and loaded it and it had a zero balance. Mind you, it is Christmas time and I had all my money tied up on that card. Now I have no money for Christmas! I have been given the runaround from customer service that barely speak English! I just wish I had researched this prior because it seems like this has happened to thousands and thousands of people. I am going to call the corporate office on tomorrow and if I do not get any assistance in calling my local news channel and I will be contacting a lawyer. It seems like everyone is willing to rally in together for what is right! If you have never use this card, please please don't ever use it!
I'm soo glad that I found this sight! My mother used her "get it card" which she received when she did her 2012 tax return. She went to Walmart and had them take $1, 000 off her card and put on my "get it card" Now we get home thought the transaction went through...uh NO, called my card customer service they said it was declined due to I can't load a $1, 000. But the transaction did come of my mothers card. Now everyone is accusing one another. Walmart says they don't have it, Greendot says they don't have. I'm going to call both of their cooperate offices and someone better come up with my money. Reading this stories let me know for sure Green Dot is not a good company. No one should have to go through this much trouble when it's our money not theirs. So who ever reads these terrible stories "DON'T BUY GREEN DOT CARDS OR MONEY PACKS"
green dot cards are expensive and time consuming ...i have sent three fax to aid in a refund ...well pulling teeth is much easier...i just want my money back..it took 30sec to take my money off the card an now i am being told i will get it back in 2months. wow... when I do get my funds back I'm going to Burn this card to make sure i never use it again...PS i was told on the 3rd attempt that the fax needed to be typed on letter head paper From national car rental with all my info on it and the reason for my fund an that's the fax they say they didn't get
I purchased a greedot moneypak at walmart for $300 on 2- 18-12. I used the card for the touchpay system which limits transactions to $200 or less (it does not tell you that until AFTER it has your card number! But thats another story!) Anyway, I split the payment thinking (after going over the card with a fine toothed comb) that I could put the balance on my pre-paid Wal-mart card. I made that payment then when I went to put the balance on my Wal-mart card it said I had $0.00 left! Total Payment to touchpay with their fee was $156.00...SO WHERE IS MY $144 thats left?
So I called and after having a LENGHTY argument they FINALLY agreed to send me a paper check refund. REALLY? You want me to wait 7-10 BUSINESS days to process a refund then mailing time, plus another 7-10 days hold at the bank to clear the paper check!
Do yourself a favor if you are considering buying one of their products...DON'T DO IT! If you CAN NOT AFFORD to lose your MONEY or are not able to wait till they FEEL like bothering to send a proven unused amount.. I HIGHLY SUGGEST using another reputable company. The absolute inconvience they cause FAR outweighs ANY CONVEINCE they offer and makes it NOT WORTH THE RISK!
i purchased a greendot card and loaded over 300$ on it, and greendot tells you to wait 60 mins to register the card, and i did . when i called to register my card, the automated teller couldn't register the card so they put me on the line with live representative who was foriegn who couldn't speak english let alone understand it. Then when finally get mt point across they tell me that me and another person has the same card number and they have to refund my money, so i would have to fax in my id, ss, reciept of purchase, and copy of the card, I willingly faxed this infomation, and it is now two months later and i have not recieved my refund, and when i called back there are constant constant excuses on why.if anyone from the corporate office reading this complaint please contact me, so that we can resolve this matter without my lawyer . thank you . Denika Reed [protected] jackson ms. 02/28/2011
scam/fake check
I checked my post office box today for the first time in a month. Been to busy running to hospital over my grandson who was recently diagnosed with Lymphblastic Lymphoma Luekemia. Today I find a check from the one and only Linda Spaulding. At first you think, holy cow...finally a break. Good thing I came to my senses and went online to verify. I went to the Better Business Bureau website and found nothing, finally I typed in her name and poof ** here I find all of you. I can not thank you enough for sharing your personal ordeal. This saved me lots. I had decided that if I did not find any information online then I would take it to a seperate bank for verification, but like the one guy said, his wife did the same thing and found nothing. More of this scam needs to get out. With the economy in the state that it is in, I am sure there will be several people fall scam to her and this company; and end up worse than they started.
May God Bless and protect us.
Very thankful Nana in Tennessee
The complaint has been investigated and resolved to the customer’s satisfaction.
Stolen money
I bought the moneypak with the amount of $500 from green dot at a local walgreen for the first time on June 22, 2009 at 3:37 PM. On June 23, 2009, I tried to use this card to pay some bills but they said that all $500 was already withdraw into an account. I call their Lost & Stolen department to report right away and explain that I did not authorise this transation. They asked me to submit the original receipt for processing. I fax the receipt to them on the same day June 23, 2009 at 2:38 PM. And I even called 10 min later to make sure they received the fax and they verified that it was received. They instructed me to wait for two bussiness day. I called back after two days and they have not process the paper work and asked me to wait for another two business day. I called back four days later, they said that they will not process my claim any further due to the money was paid to a business and that was it. This is my first time using this kind of financial service and they are one of the largest company providing such product and service.
As I explain to Green Dot representative that I did not give any authorization nor provide pin for any business transactions. This money was stolen from me right after I bought the the card at local Walgreen or it may not even load into my card. If Green Dot can advise that the $500 was loaded to a "Partner Card belonging to another customer" then who is this customer. I want proof, name, and transaction receipt, etc. They should investigate further rather concluded that I "may have attempted to use the MoneyPak" after I told them that I did not activation the pin numbers. Since they are a big corporation, they can just say whatever they want to. Isn't that what their "Lost & Stolen" department for? Must I file the police report for this lost and stolen to get the service to pursue the investigation further with them? What kind of support is this for their product to the consumer? My claim should be good enough for them to find out who stole this money. I still want them to track this money down to whoever that they said from the partner card customer and refund my stolen money. My Houston police report case number is [protected] but they will not do anything unless a subpoena is served.
The complaint has been investigated and resolved to the customer’s satisfaction.
watch green dot is the one doing they act like they don't know call you r local police and see if you can press charges
I lost my funds to them. It was a tough experience as I almost lost all I have to them but am glad LF res cue• org was able to help me fight for my refunds.
I lost my fund to some scam platform but am glad I got my refund with the help of LF res cue• org they helped me rec over that which I lost.
How can I report them they just stole 300$ from me! I’m pissed
Before I bought Greendot gift card I was under the impression that I could reload it easily online and not have to pay 5 dollars fee to load it, nor the monthly fee
Hi: I am looking for a gift card for a family member which I can
1 Quickly load from a checking/banking/credit/paypal account
2 Cannot be overdrawn
3 Loading fees are at a minimum
4 No or little monthly charge
5 Useable at many ATMs at minimum fee.
6 Low or no interest rate
Do you have something like that?
Sincerely, jc
I bought a greendot moneypak card to reload my greendot visa with 500 dollars to pay my rent. after i tried to scratch the backing off and the numbers went with it, i called the 1800 number and they said it would take 1 business day to return my funds...my rent is due today and the money is still not there...and the "customer service" rep hung up on me! now my rent will be short 500 dollars and i am NEVER late. smh...I WILL NEVER USE GREENDOT AGAIN!
Bought a moneypack at CVS - weird that they only accept cash for them.
Got home to add it to my paypal, the website refused to accept my (accurate, triple-checked) personal information. It's also fishy they ask for your SSN to accept a payment you've already made in cash.
After a few tries, the website finally decided it would not allow me to use MoneyPak anymore. Directing me to request a mailed cheque - I did not want a refund, so I waited till their call centre opened the next morning.
I decided to try it again before calling them, instead of the 'next' link forwarding me to the page where I enter personal information, it directs me to a *very similar* page requesting *very similar* personal information, which is pre-filled out (by saved form information in my browser). In my rush to try this before giving up and calling them, I click through, and find I have filed for a 7-10 day refund before I get my $200 back.
I call and ask them to correct this and help me get the MoneyPak to work, but they claim it is impossible - a request to speak to a supervisor results in my call being put on hold, during which I was dropped.
There are many other complaints about people using this business, and frankly, I have to wonder how much interest it generates keeping people's money based on manufactured issues for 7+ days at a time.
This is an appalling experience, and I would advise anyone to steer clear of MoneyPak forever.
Visa is messing with people's lively hood.This matter needs to be taken up with the Better Business Bureau immediately.Everyone who is having a problem with these cards can and should take their complaint to the BBB.
I have just purchased aVisa card the day after thanksgiving and already I have found out these cards and the people behind them are taking people for their money.Times are too hard these days and I for one will and won't be taken. I am sending a certified letter to the BBB and to the senator of my state to see what can be done to stop this from happening to anyone else.
Signed,
Messing with the wrong person
I bought a reload card for my Green Dot.Com Visa Card for $48.00 to pay the rest of my bill, and once I put in my reload number to upload my money, it says that the card has already been used! So, I call their customer service line...(first day) they tell me just to wait a business day so they can investigate, so the next day I call the card no refund! I call the second time to the company...they tell me to fax my receipt, and it will take another business day to get my funds...on the third day I call still no funds...I call once again and they tell me to fax a copy of my reload card front and back and I will definitely will have my money the next business day (so the supervisor says) then I call the next day, and still NO FUNDS! I call and talk to the supervisor again and he says my case is closed! WTF! Really? This is horrible, money stilling business! Don't ever get one! I am just thankful I didn't put my whole paycheck on that card! I am pissed off! UGH!
Thank you so much for the previous reports about this scam. I am making a report to the FBI to see if they can do anything. I have been told before that if there is no monetary harm, they can't do anything. Seems like you have to be taken in to get any kind of help. A word to anyone who was taken in... contact your local FBI office immediately. Your bank is not your friend.
Nathan
bad check
I recieved a check from them look so real. It says it was a grant that i applied for i cashed some of it deposit most of it to my bank what to do. The check was for 943.00 dollars.
The complaint has been investigated and resolved to the customer’s satisfaction.
So you deposited a check you never asked for and didn't know what it was?
Part of a scam
Do not use Green dot money paks to buy anything online. If a site is asking you to purchase anything with the green dot money pak it is a scam. This is not a secure money transfer! What I have researched is, thieves are using different web sites located on Yahoo ecommerce (www.Top10Digital Items.com, techcyberstore.com, ultimatedigitalsourse.com, Digital Tech Gear, Inc- I'm sure there are more!) They entice with great products at cheap prices. Their web site is gone very professionally with guaranties, customer care phone number, return policies, and email address. The phone number is also answered by a automated system that promises to connect you with a person, but all you get is voicemail! This is all a front. They will take your money from the money pak and Green dot goes not track where it goes. Also Yahoo goes not verify the businesses they have set up through ecommerce. Please listen and don't let it happen to you. If you have been scammed, report it and post it! These people are constantly changing their names!
The complaint has been investigated and resolved to the customer’s satisfaction.
lol some greendot moneypak cards can be expired like 30 - 60 minutes delay. so.. stop complain, brainless people... -.-
stupid guys
I just wanted to say, I use moneypak all the time, no issues, because I use my brain. I'm reading some of these posts like "do we really have Americans this naive?" yes apparently we do. And of course moneypak probably isn't doing all they could to fix the scams, you guys make it way too easy!
The scams will stop will people stop falling for them. Duh.
I have read the many comments and feel that it is my responsibility to espeak up. I believe that those persons who are blaming Moneypak for non-affiliated scammers stealing their money is misplaced anger and responsibility! I have used Moneypaks online and have yet to be scammed. The difference here, I believe, is that I did my due diligence! I researched the company that I was SENDING my Moneypak to (Americo 866*990*3321 Free Service which houses a listing of Companies who use Moneypak as well but who are legitimate and have been verified through their company) and then, and only then, did I pay for my products/services. Really, blaming Moneypak for someone else stealing your money is akin to holding your wallet out in the open in an unfamiliar neighborhood and then getting mad at the makers of the wallet because someone ran by and stole my wallet. Take responsibility people.
I almost fell for it, but it all felt like a scam and after digging deeper determined that it was a scam. I was shopping for an Elliptical trainer on craigs list. I came across CHEAP LIQUIDATION and they had some incredible deals - like the "too good to be true" type deals. I would probably not have dug as deep as I did into this scam as I did if they would have accepted my credit card, but only accepting payment from Green Dot MoneyPak which I never heard of before until now was a HUGE red flag for me. So you can officially add CHEAP LIQUIDATION to the list of Crags List scammers...
With this many scams and lack of MoneyPak serving their customers, the law will not allow this to continue. Eventually, a case action will be filed, and with so many having evidence of their purchases, MoneyPak and their accompliances will go down.
I CAN T BELEIVE HOW I GOT SCAMMED THEY SUCK THESE PEOPLE
MY SISTER NEEDED MEDICATION SHE JUST HAD SUGURY AND THEY ASKED THE PLACE WHERE I PURCHASED THE CARD AND THEN THEY STOLE MY MONEY NOW THIS COMPANY CAN TRACK THIS MONEY SO WHY DO I HAVE TO WAIT 2 DAYS FOR THE INVESTAGATON..I HAVE THERE PHONE NUMBERS EVEN THO THIS GUYS USE CELL PHONES AND THEY HAVE A TON OF THEM SHAME ON ME FOR BEING HONEST DONT EVER USE US MEDS ...ALL SCAMS
I didn't purchase it, but i came across a craigslist ad for workout equipment; i was looking for a Concept2 rower, and they sell it for $700. If you email the post from Craig's, they'll reply with an email referring you to there website www.experthomegym.com; they offer the "white glove" service and only offer payment through green dot money pak for first time users, rather sketchy. Another piece that threw me off, i was searching there FAQs to see if they ship to Alaska and how much it would cost, and came across one piece of information that refered to items being shipped as "furniture, " rather then workout/exercise equipment, which to me would suggest they just duplicated one of the aformentioned furniture websites listed in earlier posts, and didn't bother to fix minor wording details like that. They also offer free shipping to Alaska, very unheard of for bulky items especially. I'm not sure this website is a scam, but from reading the above posts, it sounds exactly like it; all the products are offered at a discounted price, and the only payment method is green dot money pak. I honestly never even heard of green dot until i came across this site; i won't be sending them my money, i'd be wary to do it if i was anyone else as well.
Another site to stay away from is www.today-liquidation.com. Same deal...found something on craigslist then directed to the site. Only accept Money-pak payment. Stay away!
Another site to be aware of: www.central-depot.com. Was looking at an 88 key Yamaha digital piano that retails for $2600 and they claimed they were selling it for $1000 on Craigslist. I sent an email to get more info two weeks ago and just got the response today saying that the price of the item had actually been reduced and the sale would run from 4/10 - 4/15 (today is 4/15), and that I'd get free platinum delivery. They also only accepted payments from the Green Dot Money Pak and said that if you wanted to use Google checkout or a credit card it would take up to five business days to set that up. I smell SCAM all over this.
VARunner, these are indeed the same people - same payment info page, different location, same number. I continue to feel like such a fool for being taken, and I still feel Green Dot Money Pak is complicit in allowing these scammers to continue. I'm very glad you didn't take the bait. I wish I had not been so naive.
linda spaulding
hello. my wife got a letter form linda spaulding saying she was to receive a grant for 10, 000.00 she sent her a check for 800.00 and said her fee for getting her the grant would be 409.00 well she cashed the check at our bank they even went over there list to make sure the check was good but come to find out its worthless now we have to pay the bank 800.00 for cashing it in the first place. now this really sucks hopes this helps everybody out guess we learn from our mistakes Bill Grissom Colorado
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me count the failures.
1) couldnt buy GreenDot with creditcard at cvs. Had to use cash $104.95
2) couldnt register card
3) card said everywhere where visa/mc accepted LIE.
4) had to purchase card to read agreement.
5) first attempt to get to agent and not computer took 35 minutes.
6) Agent in Philipines and barely spoke English.
7) Agent didn't know company address, telephone until I asked to speak to supervisor.
8) Agent still didn't transfer to supervisor
9) Agent said please hold 1-2 minutes. Took nearly 14 minutes.
10) told 7-10 days to get my money back?
11) 14 days later still no money.
12) Agent transfered me to line that says nobody is available. Time is 2pm on Thursday. Call disconnects.
13) Supervisor says I have to wait for other department be back in Monday.
14) Now 18 days since requested refund. Supervisor discovers that address is incorrect. The dept that is never opened is not in right now. Supervisor promises a call back next day.
15) No call back.
16) Day 20. Supervisor is on her "rest day". No other supervisors in office.
17) Current useless turd on phone calls me by wrong name 10 times giving me generic excuses that everything is being settled
18) Turd doesnt know what the issue is.
20) Turd says they remember me calling yesterday. (I didn't)
21) Turd says supervisor will leave message to call me back. Tired of dealing with Turd.
22) Thank god. Turd didn't call but no call from supervisor either.
23) Find corporate phone number. Transfer to answering machine.
24) Day 28. Call corporate again get press correspondant. Get transfered to customer service in Guatemala. More turdiness.
25) Day 29. Call corporate again. Ask for COO. Get secretary she transfers me to that useless answering machine again.
26) Day 30. Still no money.
I wish that I'd had an idea about all this! I had no idea a bank could even cash a counterfeit check, let alone take 10 days so I believed it was cleared. I guess I thought none of this could happen to me, but here I sit, apparently not a Wal-Mart Secret Shopper, but from what I am reading, also $2, 000 in debt to a bank I was already tired of. I wish I'd been more careful. Please, anyone out there, if it seems too good to be true, it probably is. And I thought I always found everythng on this wonderful internet, which I do, I just wish I didn't think it wouldn't happen to me. I am really grateful to find others, at least I'm not alone. Thank you. Cathy
fraud /fake check
My husband recieved a check also in the mail for $935.50 last week July 10, 2009. The letter stated that it was some type of grant program ans to send back 10% of the money or he would be sent to collections. My husband cashed the check because he thought it was legit & he had already been looking into different grants and had filled out for some in recent months, so he thought it was ok. Now the bank is contacting him and with bad news about this matter. If anyone can help, how can he contact the proper people to take care of this matter and clear this up?. Please email at [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
i got the same check of 980.25 in dec.16, 2009 an i want to the bank an they told me that the check was fake. i thought i could of gave my kids a christmas that they will love.
I ALSO GOT A CHECK FROM THE SO CALLED GRANT PROGRAM LOOKING FOR SOME MORE INFO I SAW YOUR STORY THE CHECK WILL BOUNCE BUT YOU SHOULD'NT HAVE TO PAY ANYTHING IF YOU TALK TO YOUR BANK UNLESS YOU SPENT IT BEFORE IT CLEARD I WAS JUST GOING TO THE CHECK CASHING STORE TO CASH MY 952.75 CHECK SO THIS WAY I WON'T HAVE MY BANK INVOLVED GOOD LUCK BILL.
not an official check
I received the check in the mail also, I actually took the check to US Bank and asked them if it could be cashed because I wasn't about to take it to my bank. I got caught up in another one of those scams before. Hopwever, US Bank said that they could not pull up the account number for the check. I took it to a place where they do money grams, because it also says at the bottom of the check, issued from moneygram payment systems, and money gram had no record of the transaction, nor would anyone else cash the check, please be aware of these things coming in the mail, especially with no return address on the envelope, or phone numbers on the checks.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a check for a grant that I didn't apply for. It was from someone named Linda Spaulding. She said that I received a grant for $10, 000.00. The check was for $959.85. After reading the complaints about this I figured how could I receive a grant that I didn't apply for?! Beware!
This company sent me a check for $956 that I needed to cash and then return a 4.023% commission or $402.50. Since the check was sort of fuzzy and someone was offering something for nothing I new it was a scam. I looked on this site and here it was. This site is very helpful.
My husband just received one of these checks in the mail today. We actually almost deposited it. I have contacted the proper authorities to resolve the issue. Thanks for this web site to protect innocent consumers.
Someone claiming to be from the GreenDot Grant Program is issuing checks asking customers to return at 10% commission and to deposit the check. There are numerous typographical errors as well as nonsensical explanations. The check has been verified fraudulent with KeyBank in Ohio.
PLEASE EVERYBODY RECIEVING ONE OF THESE CHECKS, CALL YOUR LOCAL FBI OFFICE AND TELL THEM YOU WANT TO REPORT A CRIME TO THE FINANCIAL CRIMES DIVISION YOU CAN GET YOUR LOCAL OFFICE NUMBER AT www.fbi.gov/homepage.htm ON THE LEFT SIDE OF THE PAGE UNDER CONTACT US YOU WILL SEE A LINK THAT READS" YOUR LOCAL FBI OFFICE" CLICK THAT LINK AND IT WILL REDIRECT YOU TO A PAGE WITH A LIST OF OFFICES. I HOPE THIS WILL BE HELPFULL TO EVERYBODY.
I received the same check through Linda Spaulding. Was the check from People Currency Exchange. But my check was able to be cashed through the bank I deal with. Well, I have been applying for grants in the past so I thought it could have been someone getting back to me about it. I actually did every step that was listed. Now waiting to see what will happen to the money I sent back as Linda's commission using GreenDOT moneypak.
To me, it is crazy because in the letter she stated that you could be report to the credit if you cash the check without following the steps that was stated on the letter.
Hello can you tell me who I would contact about this? I already deposited the check and now am minus in my account for doing something stupid. However, I am going to college and thought it was from that and greendot was legitimate so stupid, stupid, stupid.
Most definately a scam
I got a check in the mail and it just seems to be too good to be true. I am researching to validity of this program. Not for sure yet I do know I am not cashing the check!
pending authorization
I purchased a Visa Green Dot shopping gift card and on june 28th, I purchased an item online. However, I canceled the order shortly after and when I checked my gift card it said that I only had 1 dollar, the purchase was 39.99. The company said that they didn't receive my funds so there was no money to return. I decided to wait a couple days to see if money was returned to my card but it still wasn't. It was placed into "Pending Authorization". I was wondering if anyone knows how long pending authorizations last and how long it will take for my money to be returned. I tried calling Visa green dot shopping. They claimed to have live customer service but when you call its only a machine and you're charged $0.50...
The complaint has been investigated and resolved to the customer’s satisfaction.
fake grant check
Check drawn off usbank says official check no. [protected]
Issued by moneygram payment systems, inc. P. O. Box 9476, minneapolis, mn 55480 location 2514635
Signed by jennifer malo, with nice note from linda spaulding - an ndependent grant broker with the greendot grant program.
Asking me to cash check at my bank $945.00 and send them within 5 days $402.00 to get the rest of the $10, 000. Grant money. Greendot has something to do with bill gates who says they don't do individual grants.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please tell me how to get my money back
someone stole my green dot card and I want to no how can I get my money back.
did you try to cash your check though
Overview of Green Dot complaint handling
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Green Dot Contacts
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Green Dot phone numbers+1 (866) 795-7597+1 (866) 795-7597Click up if you have successfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have successfully reached Green Dot by calling +1 (866) 795-7597 phone number Click down if you have unsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number 2 2 users reported that they have UNsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number
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Green Dot emailscustomer.advocacy@greendot.com100%Confidence score: 100%Support
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Green Dot address3465 E Foothill Blvd., Pasadena, California, 91107-6071, United States
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Green Dot social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Green Dot contacts
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Y'all have asked for my info to be provided I sent it to y'all a week ago I still cant get to my money this is faustrating ive bout had enough I never had an issue with y'all I want my money I need it for health issues and for my son.
BUYER BEWARE!I a got 50 dollar prepaid green dot at Walmart to use online.i never used it it was in my wallet forgotten for months.i went to cash it out and close today at Walmart.was told i had 26.20 on the card and that there was a 3.00 closing fee... i paid 50 dollars plus a 4 dollar fee to get card. So for a 50 dollar card that i NEVER even used i got charged over 30 dollars in fees.Okay so i know i can only blame myself for falling for this.i was in a hurry i should have been more aware of what signing up for.i played the sucker, lesson learned.PAY ATTENTION KNOW WHAT YOU GETTING INTO.
Green dot money pak put a disclaimer on my account. They wont put the money in my paypal. They do not have a phone number a person can be reached at. They will not help me. NEVER GET A GREEN DOT CARD. Take a brief moment and just throw your money in the toilet, piss on it, and then flush it. That is the same as getting a moneypak card.
This company deserves to be taken down. I dont see how it hasnt. You go to a store, buy a moneypack for the amount you want and pay the $4 - $5 "activation fee", afterward you tryin load moneypack onto your PayPal account...and when it doesn't work they refund the initial amount w/o the included fee you paid to activate the card, via check. They still made their $4 - $5 per card for a service they never even performed. What a scam! What's worse...most of the ppl that use Moneypack don't have a checking account, after all that's why they have to use something like Moneypack in the 1st place...now these ppl have to PAY to cash the check Moneypack mailed to them to "return" their money. The ppl their ripping off don't have a crapload of money to begin with...
Avoid Moneypack at all costs! I keep waiting for a bunch of ppl to gang up on the net and go after this company. 1 person can't do much...but if enough ppl are with you you can do anything. Theirs no shortage of angry ppl on the net when it comes to moneypack.
I have never seen a company with so many sites dedicated to negative reviews about how bad this company runs their business. I have not bought a card, but was thinking of buying one to fund Paypal, before I saw how many dedicated sites with all bad reviews about the company. That many sites and reviews can't be wrong. Hopefully someone gets somebody in an authority position to do something about the problems all these customers are having with this company. I noticed the BBB doesn't even have a rating as of 07/15/2014 due to reviewing the company. Wikipedia has an unfavorable view of the cards and the company saying quote, " As of June 2012 (over a 3-year period), Green Dot had a total of 1193 closed complaints with the BBB. Popular consumer confidence and review web sites show an unfavorable opinion of Green Dot.". Again the BBB is reviewing the company for a rating and hopefully soon so potential customers have an idea of which direction the company is headed toward since 2012 and into the future. Hopefully for all parties involved the rating is better and the company is fixing any problems it has in any areas that are effecting customer service so bad to have sites filled with negative publicity on the Internet. That being said some of the reviews on different sites were as new as the last couple of months as of this comment. Hate to hear all that has happened and hopefully some of these people got their issues resolved, hopefully there is a concerned effort by the company, watch dog groups, individuals with valid complaints, and the appropriate government agencies to fix these complaints, concerns, and discrepancies. As for me after just thinking about getting a card to fund my PayPal account I am waiting until the BBB gives a rating, I hear a more favorable view of the company, and there are assurances made that if I get a card to fund my account that A) It works like it supposed to in a timely manner of less than 2 hours from verifying pertinent information B) If it doesn't work and I have proof I bought the card that there is a time limit in how long a customer should wait to get it fixed 24hrs would be idea, 48hrs business day be good, 3 business days to be OK. It should never take more than 5 business days to get money back if the customer has proof they bought the card and there either is no money on card after 2 hours or you can't fund an account after the money is on the card. C) The company should believe enough in there business model to refund all the money if there is a problem funding the card or account including the $4 or $5 fee because it promotes a way better view of the company. If everything works like it is supposed to 99% of customers shouldn't need a refund and should be happy. If a company collects $4 or $5 for 99% of transactions then the company makes money and they keep everyone happy. It's worth losing 1 to 2 % of transaction fees to have 100% customer service. 100% customer service keeps customers, is not some mythical goal, and gets customers to tell other potential customers what a great, easy, straightforward, and trustworthy company you are in their opinion and leave great Internet feedback.
What ever you do, DO NOT purchase a GreenDot MoneyPak card. I have recently bought one and put in my details and I was above the 18 age limit. So I was waiting for it to translate the 20 bucks I wanted on my paypal account and it failed, when I tried adding the funds to my paypal wallet again it came up with a refund screen. So I got it refunded and got my 20 bucks back and bought a new one, then it did the same thing but it didn't give me a chance to put in any details it only redirected to the refund page.
And then I found out it was probably a SCAM to get a few bucks out of my wallet, as of now I can't express how furious I am at MoneyPak and Paypal. Hell Paypal almost made myself cry after all of the stress with not a SINGLE thing working, I am so ###ing done with Paypal and MoneyPak ###.
And now they have my Social Security number and bank number and WHO knows what they might do to it, now I have to do the long process of completely removing all Paypal and MoneyPak connections to my bank.
Although I did buy this card from CVS pharmacy, and there is the Walmart version which I probably should have gotten.
But I'm not taking any more chances with this pile of crud.
This service should not be allowed to be sold to consumers. I just purchased a card as well and after almost an hour of them "verifying" (they were instantly able to tell me I purchased the card from 7/11 and that it would take 20 minutes for me to be able to use it) my information I decided to read reviews and complaints. After further investigation, I realized I made a major mistake. I read hundreds of complaints about the service, which, varied from fraud to the service stealing the service fee of 5.95 which does not get refunded. I did file for a refund on their site which told me it takes 7-10 days to refund and a check would be sent out in the mail.
This is VERY SCARY considering that I provided this company my SS# and other private information. Everybody, I am up to complaining to any appropriate agency to stop this company to continue business. Let me know what you guys think...
has anyone found a fix for this greendot ### .they should be prosecuted if I did same I would be exicuted
Green dot cards are only good for a one time use!And moneypak is crap! It says you can easily reload the card, and yet asks you for all your personal information, and then when you put your adress, dosn't verify it!it tells you to call customer service for help, but even that's crap. A computer continues to talk to you, and helps with absolutley NOTHING. and i've bought a monkeypak, and put $100 into it. and then go hom, only to find that it won't reload the dang card, because it simply couldn't 'verify' the darn card. I have been on my computer for Hours, trying to find some way to use my money pak other wise. because it does the same thing with paypal! and i'm not going to refund it, and get a check. NO i just want my money. The money i used to buy this stupid card. and only because i wanted to buy something online. Money dosn't come from thin air. I am absolutley disgusted with Moneypak, and green dot ! I am tired of wasting my time, and money on these horrible companies.
I bought a Moneypak to add funds to my Paypal instantly, instead of waiting on my bank account so that I could bid on Ebay. I bought it with no problems. I bid on a few things, expecting no trouble... I try and add funds to my Paypal from it and it recognizes the card, displays the correct amount ($100 USD). But then, it asks me for my personal information, which I shouldn't have needed for this amount. I enter all of it perfectly, check it over, then submit... It says it was unable to verify and to resubmit. I re-did everything, even trying different variations in a few boxes. After a few tries it tells me flat-out, I'll be unable to add money to my account from this card and prompts me to request a refund. I requested one, which it states will take 7-11 days... Adding money with my bank account would've only taken 3-5 and I don't think they're even refunding the service fee of five dollars to load the card. Not at all as advertised and wholly disappointing. I payed five dollars to waste gas money going to the store, have dings on my ebay account for not following through on bids, waste time on Ebay on things I can't buy and will expire and be without my $100 for a week or two. I wasn't interested in a time wasting / money holding service for $5. Now let's see if they even properly refund me, which seems to be a gamble.
This card and company are ###.