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Green Dot
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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Green Dot reviews & complaints 1031

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2:56 pm EDT
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Green Dot My prepaid card

I was receiving my SSI payments on my card for more than 5 years. The past three month someone has accessed my account and EFT transferred various amounts out of my account. The total came to 1,640 dollars. I have turned in a dispute. I received an email yesterday 10-13-23 that they have granted a provincial credit of the above amount and I had full access to the funds. When I called today to ask why my card was not working, They told me that the company decided to close the account due to my profile. I would like to have the funds returned to me before I take further action.

Desired outcome: Would like my funds

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8:30 am EDT
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Green Dot card replacement

I have been trying to get a replacement card for nearly three weeks., Each time I call custormer service I get a different answer. I was told the card was mailed on the 10th. Then I was told it would be expidited and sent by FedEx. When I called to get the tracking number I was told it was being sent by Ups. I don't understand what the problem is, why I can't recieve my card. This is rediculous. I need my card. You guys have my money tied up. I an two months behind on my rent and my life insurance is going to lapse. I need access to my money to take care of my business. Can someone help me. PLEASE!

Desired outcome: I need my card ASAP!!!

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4:37 pm EDT
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Green Dot - Poor banking practices/allowed fraud

I have had a greendot/walmart debit card since 2013. In April of this year someone started using my account fraudulently. I reported it to GD/walmart in July, the amount was 280.00. Then in August of 2023 someone used a new card that I had been sent and purchased something from Microsoft, which I contacted them right away. I also contacted GD/walmart and...

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2:05 pm EDT
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Green Dot - Prepaid card.

I visited a check cashing location on October 8th and to cash a rather large check. They ended up loading $2500 on a Greendot card because they didn't have enough cash on site. After using the card to make a few purchases, I am now receiving a decline notice. Despite calling customer service over six times, they are not providing assistance. They claimed to...

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12:52 pm EDT
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Green Dot Greendot debit card

I had to return some shoes to acadamy sports and paid with my greendotcard so I had a total of 325.83 and it says credit adjustment 317.88 but it is not on my card the customer service said I have to wait till the 19th, im sorry I returned my items because I have kids too feed and I have to pay deposit for an apt or I will be homeless I need my money

Desired outcome: PUT MY MONEY ON MY CARD

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11:30 pm EDT
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Green Dot - All checking account services

I have been using Green dot as my bank for several years and there are times I go a little while without being able to add money to my account but when I start working again or get my tax refund I always have my money direct deposited to my Green dot account. This year not only did I wait almost a year to get my tax refund back but then I had it direct...

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1:46 pm EDT

Green Dot Customer Service

I have been trying to report fraud in my acct for days now. Green Dot contacted my on Monday 25th of Sept 2023 that someone was using my identity in order to purchase products from Burlington Coat Factory. I told them my card was on me and I was at home. The sent me verification code and the operator said she would handle it and my account was good to go. 2 days later I find out my account was closed I have a zero balance and no one can help me. Customer Service just hung up and now no one is picking up.

Unacceptable! This has got to get resolved or I'm going straight to my social media platform. I need someone to call me [protected]

Desired outcome: Put my funds back into my account.

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7:14 pm EDT
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Green Dot - Money held hostage

I have had green dot bank for around 12 years now. I am retired and have my retirement and pension directly deposited into my account. 3 months ago, my card was compromised with unauthorized charges to my account from the online website, "Shein". I called green dot and they were able to reverse the charges and cancel my card, which was the desired outcome...

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1:30 pm EDT
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Green Dot Since I deposited money on 23 of September I haven't received my payment

I deposited 300cfa on the 20 or 21 of September, I received some payment only for about 2 to 3 days, immediately I deposited 20000cfa on 23 of September into green dot investment bank till date I couldn't receive my payment again, please am begging you guys should see into this issues, the money I used to invest in to green. dot investment bank, I borrowed it from a friend please this issues should be addressed before the end of this week of September 🙏🙏🙏

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5:42 pm EDT
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Green Dot Locked / blocked account & card

Greendot locked my account with my tax return still in the account.. I submitted my i’d and asked to close my account so I can receive a check with the remaining funds.. They told me to contact the originator of my funds send but that’s impossible when the irs said green dot has to send my funds back.. Just giving me the run around while they still take a monthly fee out of my account.. This been going on for over a year I need help

Desired outcome: I want access to my funds..either unlock my account or close my account and send me a check with the remaining funds

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Douglas J. Miller
Madera, US
Sep 26, 2023 7:29 pm EDT
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I have the same problem. It has been over a year? This is getting scary..

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7:30 pm EDT
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Green Dot Green dot pre paid debit card

On 09/19/2023 at 2:55 p.m. I bought a green dot debit card from Walgreens 9458 Helena Rd. Pelham Alabama 35124 . I put $100.00 on the card. I've tried to register it many times { [protected] valid 01/25 cvv 125, and each time it tells me the 16 digit number is invalid. I want a refund sent to my P.O. Box 1348 Alabaster Alabama 35007. I'm very upset. I have called and no-one can or will help me

Look forward to hearing from Green Dot soon,

Melanie Sisson

[protected]@yahoo.com

P.O. Box 1348 Alabaster Alabama 35007

Desired outcome: My $103.95 back

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6:57 pm EDT
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Green Dot Walmart money card greendot bank

Unauthorized charges against my card at the microsoft*store they refuse to give my money back its been almost 60 days since my card and account have been frozen.This has been going on since aug 4th 2023. They stole over 2000 dollars from me.They will not provide any information or paperworkas to how they made there decisions. After like 45 days they finally sent me a replacement card. Still no good account is still to this day frozen-locked

Desired outcome: I want my money back I need my money back asap

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10:37 pm EDT
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Green Dot - Greendot card funds / card ordered without my knowledge

On September 12th Greendot allowed someone to call and order a new card which took 5 bucks out my account that's how I realized what had happened, Someone got my DOB/ social security number and called and ordered a new card trying to get my funds this caused my existing card to not work and me not have access to my funds I called to complain and they shut...

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3:03 pm EDT
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Green Dot - Unauthorised discontinuation of credit card

I am officially making a complaint about the Green Dot Corporation service. On or around 28 August 2023, I requested a replacement card from Green Dot Corporation after losing my original one and relocating to a different location. I provided them with my new address, and they told me the wait time to receive it would take up to ten business days. I...

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6:20 pm EDT
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Green Dot Customer Service

Hi I have a Walmart Money Card

I had a Pending Hold put on my card that got posted to my Account and now it won't fall off as a regular Pending Hold would. I need this Money and it has messed my account up because it got posted and not left as a Pending Hold. Customer Service won't help they want to file a dispute.

The Charge was on Sept 8th 2023, for 150 dollars. I really need it resolved

How do you even know my name and account number

Desired outcome: Please refund

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9:00 pm EDT
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Green Dot WalMart Money Card

About the middle of August, 2023, I noticed the merchant names were either partial addresses or completely wrong. I also noticed the list of transactions and balances displayed a balance that was $360 less than my own bookkeeping. Customer service is non existent. The live chat has inept staffing at the other end. They opened with "Haven't received any response from you, let us know if you need more time to respond." They said nothing to respond to in the first place. Nameless, faceless corporate entity that doesn't deliver when things are amiss. Currently I'm trying to debate a $57 charge allegedly made at a Shell station. Their (automated) response is to deactivate my card and lock out my account until the new card arrives. I have bills due long before any card would arrive. This might not be so bad if they ever involved an intelligent human.

Desired outcome: Drastic Improvements in customer service are needed. I want the fraudulent charges back without having to be without my money or ways to pay bills. This is completely unacceptable.

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Update by Cash Me Inside
Sep 12, 2023 7:19 pm EDT

I tried to respond through this website. It always crashes when I send the message.

Update by Cash Me Inside
Sep 12, 2023 5:44 am EDT

Got a response from someone who did not identify as connected in any way to Green Dot Bank/Walmart Money Card. Any email with "kindly" reeks of scam. Response sent by what appears to be a brand new account. WTF?

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5:41 pm EDT
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Green Dot - Green dot prepaid visa card

I've been using green dot prepaid Visa debit card to pay my bills for over the last 5 years. So yesterday, Tuesday September 5th at 12:56 pm I went to a family dollar store #11808 @ 101 S. Reilly rd Fayetteville nc to load money onto my prepaid card to pay my rent per my monthly routine. There is a maximum limit of $500 per transaction and a transaction fee...

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3:53 pm EDT
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Green Dot Brought card by mistake card

I purchased the wrong visa card and I want my money returned and the account closed [protected]/25 675.I cannot talk to a live person and am put on hold for 30 min I just activated it Tue Sept 2023 and a 7.95 fee has been taken out I want the account closed and my Funds from the Social Security I need this money desperately I've on a fixed income

Desired outcome: Account closed and Full refund issued these are federal funds

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3:45 pm EDT
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Green Dot Expired card replacement

I have a gift card from Walmart for $250.00. It has expired and getting it reissued is next to impossible. I cannot get a person on the phone to speak with. I have the card and have not lost it.

I started with Sunrise bank, the bank on the back. I went to Walmart, they say it is a visa problem. But finding a bank to take responsibility for the card has proven to be quite difficult.

Please help!

Heidi Kuchta

[protected]@comcast.net

Desired outcome: new card issues for $250.00

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3:36 pm EDT
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Green Dot Fraud on my debit card

Unauthorized charges greendot wont refund they wont ans phone keep hanging up on me aug 4th I called told them I discovered charges on my card I did not make they froze my card then two days later there are more charges from the same company I thought that was why my card was locked so there could be no more fraud but they allowed more fraud charges to attack my account with a total amount of two thousand three dollars im 60 yrs old and on disabilty they stold my whole months income I cant pay my bills I still cannot axcess my account and I still havenot recieved my new card

Desired outcome: i want my money back

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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