The complaint has been investigated and
resolved to the customer's satisfactionResolved Green Dot — lost funds
resolved to the customer's satisfaction
I purchased two $500 Money Pak cards for Green Dot on August 10, 2009. One at 4:13 PM and one at 4:15 PM. They were purchased at a local Walgreens store. The clerk tried to load the total of $1000 onto one of the Money Pak cards, but the computer rejected the second purchase. I walked over to the shelf and picked up another Money Pak card. This one did not work either. I again walked over to the shelf and picked up another Money Pak card and finally it dawned on me that this needed to be two individual transactions. I told the clerk to make them 2 transactions and finally both reloads were complete. There were a total of 4 cards on the counter top. When I came home and waited the hour to reload the card with the Money Pak purchased at 4:13 PM there was no problem with the transaction on the phone. Walgreens receipt indicates that only one $500 reload can be done per customer in a 24 hour time period. The receipt also indicates that Walgreens does NOT issue any refunds connected to the Money Pak purchase. I waited until August 11 at approximately 6:00 PM and tried to load the second $500 purchase. Immediately the recording told me I would be transferred to an agent and the call would be recorded. I gave the agent all information on my receipt and answered all questions that were asked. I was told they would have their department research the transaction and someone would call me in 1-2 business days. THERE HAS BEEN NO PHONE CALL TO ME FROM ANYONE AT GREEN DOT (today's date August 16). I have made numerous calls to them every day since August 11. On Saturday (August 15) I was told by an agent I would need to seek a refund from the Walgreens store. All receipts were faxed to Green Dot on Friday August 14.
The Walgreens manger has called Green Dot and was told they could not give her any information on the credit card or the transaction. I believe what happened was that when the clerk tried the different cards in the computer and they were rejected he laid them on the counter top and when the second transaction was completed, he handed me the cash register receipts and accidently picked up one of the rejected cards and gave that to me.
The agents have told me the pin number on the back of the card is locked (or blocked, they don't speak English very well) and did not have any money on the card. I called Walgreens (and have also made 2 trips to the store) to ask if they destroyed the rejected cards and was told yes they do. I have gotten no help from Green Dot AT ALL. Surely the computer would show that 2 transactions were completed from Walgreens (I assume there is a unique number associated with the Walgreens store in Illinois) and would also indicate that one of the $500 purchases was executed and the other is floating around in cyberspace somewhere looking for a home. I have since contacted the Walgreens Corporate Office, filed a complaint with the Better Business Bureau, and sent a letter to the Corporate Office of Green Dot in California. My next step will be to call the Green Dot Corporate Office and ask to speak to someone who speaks English and has the ability to research my complaint and let me know where the $500 has ended up. So as of this minute, I am out $500 and dealing with a company that does not seem to have very competent employees. By the way, this was a Green Dot Mastercard credit card, so beware of purchasing one of these cards.
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