Green Dot
reviews and complaints

I'm Lisa Roman
Bank Routing Number: [protected]
Bank Account Number: [protected]
Bank Name: Green Dot Bank
Account Type: Checking
My mobile number +[protected]
Social security number:[protected]

on 7/20/2021 i bought a Walmart money card put a 100 dollars on it activated it, tied to use it it was declined, so i contact customer been going around and with them for 17 days asked them for a refund and not one person in customer service knows how to do that, contacted the head office and all the tell me is talk to customer service 17 days dealing with this been on the phone more than 30 hours in 17 days all green dots head office is never going to repay my money so for all disabled vet boycott green dot

I transferred money from my Apple Pay to my green dot and the funds are not there. That the money was already pulled and cleared from Apple Pay but I still have .0005

I want access to my money or a full refund. I put money on a pre paid card and upon activation they asked me to send a id verification, i did this and was denied my request to unblock my account.I have the reciept from the purchase .It was bought 07-22-2021 at family dollar in jacksonville arkansasa, 72076store #05598Greendot cashback bar 20 500.auth# [protected] sequence no.42 9302GREENDOT CASH BACK BAR FEE SKU 2198963.I HAVE SEVERAL ACCOUNTS WITH GREENDOT AND GO2 BANK, IF I NEED TO HAVE THE MONEY TRANSFERRED IT WILL BE NO PROBLEM .MY NAME IS NAKISHA WARF BIRTHDATE:08/27/1985MY CONTACT PHONE IS [protected]...MY EMAIL ADDRESS IS:[protected]@GMAIL.COM.YOUR HELP WILL BE GREATLY APPRECIATED, THANKS

My green dot account was blocked and I need to unblock it ASAP. So I need your help to help me unlock it because I need to send my money inside the green dot bank

I called green dot several times about monies missing from my account to no avail. They put charges on my statement before my dd come in. Right now when I called yesterday I was missing 215.13 or 225.13 . My accounts from their recordings of it didn't match up with what I spent. This happens every month. It's disgusting not knowing or being blocked from a person who can check and resolve these issues. I don't know what to do except leave green dot and hire an attorney. I think others are saying it's happening to them and getting back what I lost. That's even more outrageous. This has caused undue hardship and trauma and stress and I can't stand to talk to your people anymore in the phone because did how they act as if I am at fault or dont deserve to have my funds protected. This is not over by any means .

Walmart GreenDot locked my account for so called suspicious activity. Their was no suspicious activity first and foremost. I received my stimulus check and cashed it at a Walmart money center and was charged an $8.00 fee out of the $1400 stimulus check in which I end up doing two transactions one of $1, 000 deposited onto my GreenDot account and $392 which was the remainder from the $1, 400. I bought my groceries on July 23, 2021 a little after 5:00 pm EST and withdrew $40.00. I'm not knowing around 5:36 pm my card was deactivated and blocked from use. But instead went to Walmart this morning to purchase Mucinex at the pharmacy and card declined twice!.

I have been getting my direct deposit checks deposited into my account since April 2017 through GreenDot with no issues nothing. After the card declined today, I called Walmart Money Card Green Dot and was transferred to the fraudulent department and spoke with a Jackie. Now why she is a supervisor is beyond me. The ditzy female had the audacity to send a copy of my photo ID front and back and to hold my ID card in my hand and send a photo. Plus I even went as far to upload the check information that was cashed and deposited into my account.

I completed everything Jackie wanted but at the same time she clearly violating patient privacy laws. When documents such as photo IDS, social security cards are sent and encryption should take place. Customer's should also receive a email response stating we received your documents here is your case # and or ID number for your records but please note it can take up to two business days to review your case and account. You receive nothing from them.

My car was dropped off at the shop today for repairs in which I will need by next Monday. Do I see that occurring today July 23, 2021 on July 26, 2021? Absolutely not! Plus my rent is due next week with a work direct deposit set to deposit into my account on July 28, 2021 what do I do? So not only is my stimulus money locked with my account either closed or frozen but my biweekly direct deposit check is now in jeopardy of floating around and I will probably have to be issued a paper check which will mean me being late paying my rent. Thank god I bought myself some food yesterday and pulled off $40.00.

I'm so stressed because I commute to and from work and will have to be onsite next week. So not only will I be without my vehicle but me paying rent on time and probably charged a late fee. I went ahead and filed a BBB complaint and following up with the Federal Reserve on Monday. I also filed another complaint with ConsumerFraudLegalServices but also contact my attorneys office. This is disgusting and my gut feeling is telling me that the process is going to take more than 2 business days. My concern again is why not send an email back to customer's that the documents has been received and state in the autoreply that it can take up to two business days to receive an answer? It's that simple! Green Dot hire so many foreign people that it's sometimes hard to understand what they're saying over the phone. Thank goodness I recorded my phone calls today as evidence because I'm going to seek legal counsel. Green Dot was never like this in the past, and I did direct deposits with them because I liked the fact that I would receive my money a day or so ahead of time. But to endure this type of headache, anxiety and stress is unwarranted. Now I have to feverishly contact my job on Monday July 26, 2021 to explain the situation and figure out how to stop the direct deposit from coming on July 28, 2021 into my blocked and deactivated account. The sad part is that without customers Green Dot would not be in business. When companies starts to abuse the privileges it's given that hurts the same consumers that keeps them in business is when it really becomes an issue. Hopefully the Federal Reserve will be able to guide me on what else I need to do in this matter on Monday 26, 2021! I need my funds released to me asap, my account reactivated and for the nonsense to be resolved asap!

I received a letter today from the IRS, stating that my stimulus check #3 was deposited into a green dot account. I have never had a green dot account.
I have been searching for and sending letters and faxes to IRS since they posted on line that my check was deposited into an account ending in 1581. I also spoke to a IRS representative. I have now sent messages via facebook to Green Dot and tried calling them. I had no problem receiving #1 and #2 stimulus checks as they were paper checks.

Our stimulas check was sent to a green dot card and used May 13, 2020. We have been trying since then to get it back. I talked with a lady there that told me she saw where the money was used and asked me to file a fraud report in which I did, then I was to fill out a police report in which I did and then tell Irs to request the payment back, all of which I did and now it is over a year and I have not gotten the money. We always file a joint return and this was put on a green dot card in only my husbands name. I dont understand at all why it has taken this long for us to get our money back. we filed our income tax and tried getting it back that way but have gotten a letter saying it was incorrect so Please will you look into this file and get our money back to the rightful owners as we never got it. thanks Deborah Elder, The file will be under Gerald Elder, please check the file for the police report requested

I had money stolen from me whole we I was on quarantine with covid I submitted my documents but I'm being told that they don't have it but I have noticed that they hi ave got and there is nothing more for me to do

They have let a woman just steal my money I am trying to keep a lady in jail for stealin money from me but my bank said denied on m y disputes and now I have nothing to back me and the woman is about to walk away with my money
I called since 5/27/21 to do the dispute and all I get is they are still reviewing it and then I get denied now how am I suppsed to prove she stole the money if my bank dont have my back
I called today to see what can be done and I was screamed at and bascily told shut up and suck it up your out if the money

I have tired to send my id to green dot card numerous of times and all I get is them hanging up and when I do put the merchant on the phone the will play like their going to assist and then hang up I have traumatic brain injury and seizures and have been taking advantage of for months I have been trying to get back my money and I have received is basis and discrimination and volitions of my civil rights and consumer rights under the federal trade commission act

I bought greendot debit card n put 200 dollars on it at Walmart came home trying to activate it over and over with no luck after I put card number and the rest of the info hit enter and Were sorry this card can't be activated at this time try again later. Customer service numbers don't connect to live agent at all or help in anyway. I have to get this working all my money is on it

I mistakenly bought a Green Dot debit card at CVS. I thought it was a gift card, but I could not get a refund. To activate the card, which had $30 on it, I had to provide a great deal of personal information and establish an account.

I quickly used the $30 in a matter of hours. A $7.95 service charge was deducted--my bad, I made the mistake of grabbing this card by mistake. Ok lesson learned, but not very nice.

I noticed an FAQ that stated that even though your balance is zero, you will still be charged a $7.95 monthly fee. BUT, on the instructions in the card and in my account online, it said that your account would be cancelled when the card ran down to zero. Very confusing. What to do?

Online I read that in my account, if I pushed the Security Tab, there would be a portal to cancel. But when I did so, there was no such option. The only option was for a Lost or Stolen Card.

The insert accompanying the card said I could either run down my account to zero or cancel online. Again, no way to cancel online.

I called customer service. The agent cancelled my account, but could provide no WRITTEN PROOF OF CANCELLATION. No email (although they had my email), no letter (although they had my address), and no Confirmation/Cancellation code number. This is very suspicious.

I got to speak with a supervisor after a very lengthy hold time. The connection with the agent was good, but the call to the supervisor kept breaking up and going dead. I couldn't get much of what she said, except for the bottom line--NO WRITTEN CONFIRMATION OF CANCELLATION. I asked her simply to send me an email on the spot. She said she could not do it.

This whole process seems very deceptive. I dread a big pile of charges arriving by mail some day, saying that my account was never cancelled. Please send me a simple email or snail mail. Is that too much to ask?

i asked for a refund on nmy money that was missing, , , , , i asked for provisual credit 3 times ...i was granted it but no access to it
now i have 17756 on my account that i cant use my account at all they wanted documents which were sent several times .still no money no access to my account

Today I called Green Dot and was trying to talk to the customer service representative. On my end, the connection was strong - I could hear her clearly & there was no interference of any kind. Each time I would start to say something the customer service rep would talk at the same time, then I would stop and tell her to go ahead and say whatever she was going to say but then she would say something like oh no and there would be silence. So again, I would attempt to say something and in the middle of what I was saying, the customer service rep would interrupt and say she couldn't hear This went on for awhile until she said that she was going to end the call because she couldn't hear me.

I waited about 10 minutes and called back and the same customer service rep answered - I didn't get her name but it was a girl with a high voice. Then the call ended. I was left feeling frustrated and wondering whether or not it was a drop call or if the customer service rep hung up on me.

I needed assistance because I didn't receive the link to reset my username and password. My problem was not resolved and I was left feeling so upset.

On April 21, 2021 i had a direct deposit through greendot they blocked my account thinking it was fraudulent activity everything has been verified and still will not give me access to my account i have sent in my documents numerous times they have given me more then two case numbers on the count of supposedly not finding my docs by the time i received the 4th case # i made sure i uploaded them again while speaking with the 5-6th supervisor all they did was give me the run around stress me out badly and lied after lie and still do not have my money and now the supervisor said my account is closed but, its not its just blocked .. I have asked them to close out my account and send me a cashiers check or a new card to access my account they will not.. What do i do now..

Hi I have people trying too direct deposit money and it won't go through and it won't let me deposit checks by phone I've had this account now for over an year now and I'm very disappointed in it and was also thought it was free no monthly fees thank you phyllis wallace

I used my green dot debit card at the grocery store last night, even got cash back, 6/19/21. Today I went to the ATM and it was declined. I went to the hardware store, declined. Another ATM, declined. The receipt said unauthorized usage. I went on the app and called green dot. There's no block or lock on the card. I can't access my money. I can't buy food or anything else. There is money in my account. This has happened several times since I got the card. Green dot needs to leave my account alone. If I want my card locked, I'll do it myself. The only thing I expect from them is reliable customer service. Other than that, leave my card account the hell alone.
Carl Hood