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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:10 pm EDT
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Green Dot Walmart money card

To Whom It May Concern:

Please give me another number to call. I am asking Green Dot Bank allow me to speak to an American from the resolution department. I feel you are blowing me off and have no real concerns or feeling that my Family and I are suffering as you deny to facilitate the continuants of human life and dignity. Your sending me out of country to solve a problem that should have been handled almost 2 years ago. A miniate issue has been taken out of context and blown way out. Your bank is violating our lively hood and our basic right to communicate properly my financial future and on going problems. There is a huge communication gap between the United States of America and your customer service reps in India. You also have me speaking to a rep from India who doesn't understand me. Even after you closed my checking account as your representave screwed up badly because of the language barrier. At his time because of Green Dot Banks playing games we have no food in the house, we have no heat in Frigid tempts as to start service with the gas company it takes money. I leave this letter, email to the executives at Green Dot bank who are enjoying the fruits of there non compassioned pay and stock option while we suffer for being great customers. I am floored that the head's of Corporate Green Dot bank who's bank I once was proud of and loved has destroyed my life. We are all starving and freezing cold as I said above

Sincerely,
Al Larcinese
[protected]

Here is how this has gone from me being Green Dots biggest advocate, Green Dots biggest fan to me being badly shaken by what has happen here to my family and I. Just look at my account [protected] that I did not want the checking closed. My issue was not my checking account my issues was my card which snowballed into the worst nightmare of my existence. All that has taken place against my person should have never happened the is how this has gotten so ugly. A card, A bank who had several direct deposits from me. A bank I boastfully ordered as many cards my kids and my wife too enjoy in the fruits of my labor Your bank had harmed us badly the fruits of my labor. Here is how a good dream began and how it ended. How now do I pick up the pieces. I want to say this and I'll leave this to rest with you agree that bank. You guys have got something great going with that card it is awesome bank. You're India customer service is resulting in bad vibes here in America. Imagine this if you cut all your issues down to one phone call instead of 1000 complaints and unhappy customers how much free time all you would have if you cut it down to one. I don't believe in all my years of working in upper management for corporation then I've seen something so horribly wrong.

1. Filed a corporate complaint when I was being pressured by the mortgage company in 2019 - 2019 to produce bank statements. The mortgage company was relentless on my to produce those statements. After round and round of trying to get something done with the customer service I was at a dead end, Frustrated. Finally corporate Resolution department at Green Dot Bank got involved leaving me elated to no end, Now that was the way all matters should ne answered. Now your doing monthly statements, good job by Green Dot bank.

2. While I was working on getting and producing both documents for the mortgage company I get the loan for my home I had a couple issues with my checking account with two items that were being taken out each month. Corporate resolution department started working with me and asked me to call back because what was showing up on my statements and in my account that I had was not what he was seeing on his end on his computer. Right then I told the gentleman I would call him back within a week finding out your permission he needed to know about the one company. The other company taking funds out of my account I thought he had taken care of and he did not. It was during the beginning of the pandemic and what was to come. I called back to give the information to the gentleman from corporate green dot bank hey could not get through as every time I would put the extension in it would not allow me to go through. So I tried for several months like that and could not get through and got frustrated.

3. Each month both companies continue to take monies illegally out of my account my checking account. Sometime in 2020 I called your customer service in India hoping to get some resolution and got nothing but the circle jerked around it's a forget it

4. Most recently I had ordered debit cards for my family in my name for my kids and I thought well maybe this would be a great time for me to clean everything up and I was finding money missing in 2021 out of my account. It started slowly and then began to get worse and worse and worse. When I contact your customer service I was met with misrepresentation, misunderstanding and having 2 repeat myself over and over again. Knowing I wasn't getting nowhere I was involved in a car accident at the same time I have a collision where a boy hit my car and left me in a coma for a couple of months. This also really resulted in several surgeries

5. Most recently after being out of the hospital rehabbing myself I got into my checking account and see massive discrepancies. I thought to myself where do I turn if I call customer service this is going to turn into an ugly mess. Well guess what it's turned into an ugly mess. This has been the worst thing any human beings go through. Because of customer service I started locking my account all the time. I tried to pay bills and use my card as swiftly as possible moving money around and doing what they need to do. Every time I unlocked my card I got hit. So now I'm up to over $3000 take it out of my account with the other two accounts I have to call now and ask the girl without button her know that I'm calling because money is being stolen out of my account. After talking with my wife so she made a suggestion and I went with it and here's what happened below.

6.) one day while sitting in Walmart parking lot using a card that is I believe green dot bank card my old card ending in 0045 I only had half the card. The card was so worn and torn it was tore in half and I have it raised you like to see the photo I just sent you a photo right now but just trust me on this one. I had tried previously getting the card replaced before my problems began but they told me they had to do and quality account they give me a new card. That was hard to swallow because now I have to go back and change everything the federal government Social Security the Treasury Department United Parcel Service just everybody would have to be changed and it would be too difficult. All I needed was a replacement card and then I would call back and talk about my money because my checking account was only being affected by those other two accounts I spoke of above when I try to fix earlier.

7. Now here I was on the phone with customer service from India and she's having a hard time understanding me and am I going to tell her I have problems, no. There should be hey recording of a phone call I'm hopeful and I asked the girl I said listen I have a card in my name that I ordered a while ago and I've transferred money out to it which I do. I wanted to know because I had that worn and torn card and it was getting a point where it wasn't working anymore if I could just replace the numbers of the new card with the old card and keep my checking account. Throughout the conversation I thought that's what was happening.

8. I was so wrongs she closed my checking account out and then I had most difficult time trying to get into my card but I've always had that with always useful. It took me a day and a half to figure out what she did I dare not call them and ask him what the heck was going on because I'd be circle jerked around again and she could not understand me I thought she did

9. As green dot bank knows when you do something during the end of the month all the direct deposits or sent back to the origination. Such as in the case of mine is it began even though I have changed everything now to the new account my old account direct deposits which was plenty including the Treasury Department everything looks sent back.

10. When I called your customer service and media again I was left with misunderstandings unable to understand me I spoke clearly repeated myself they repeated themselves 1000 times it's not fun being on my end you guys it's wrong well could have been taken care of and one phone call with all my problems is now multiplied into a big issue. I'm sure green dot corporation is that even aware of this problem even though I have filed two federal complaints. I asked him to see if they could reopen my checking account so that my deposits come back through couldn't do that and it was frustrating for me let me tell you.

11. Then I followed the federal complaint hopefully being able to talk to somebody from green dot bank and that was not to happen. Even though I specifically said in my complaint I didn't want to talk to anybody in India I got put back in India for them to handle my corporate complaint we keep them made it more compounded. Somewhere somehow someway and we need to make deposits toward my card and I went with the intention of getting in and out of Walmart customer service instead upon myself between two stores tov deposit under my cards and spent 4 1/2 hours doing this. I have been denied we have no food in the house I have no gas in my car or and unable to leave the house because of this problem I'm having a new gas company deliver gas to my home I had to pay money upfront they'll have that because I can't use my card I can't use my checking account. I have taken photos of my refrigerator it's empty if you'd like to see, I have taken pictures of my worn torn card if you'd like to see it.

12. Now we did two days it's Monday it's Wednesday now to get anything done with the cards I'm going to be calling here in a few minutes and I'll bet there's nothing done if there is I'll be elated I'll be a happy man but then we still the problems with my money being stolen off my card. I am not going to India to deal with this. Please tell me how to resolve my issues with the money stolen off my card now he ends here a couple other problems I had and I'll be a happy camper. Please tell me how I can talk to an American from now on if I ever have a problem. I never call your customer service unless it's a major. Especially being out of country I won't call it all it's two ugly look what's taking place now.

In closing I wanna say that I believe if you were in my shoes you'd be as prostrated and pissed off as I am. Please tell me without going to India how much cement the accounts were money have been stolen from me. Please book how much I use your card me and my family we loved it and I'm gonna still love it but you guys have to work with me. I'm an American I'm a soldier, I mean a former United States marine I have huge integrity but I don't want to be screwed around when it comes to my money. I was just getting ready to close my retirement out which would have meant me using your bank and putting in a ton of my money. I was waiting for the transfer and they're going to notify your bank my intentions. But I received the phone call that it was too large of an amount for me to put it in your bank why your a bank going into your bank. For now I have stopped all matters with that until we figure out how we're going to work together. I am the biggest advocate of that card I have told everybody how much I loved that card I've told everybody how much I love green dot bank but yet I get screwed around I'm not happy man right now.

Best Regards,
Al Larinese
[protected]

Desired outcome: Fix my problem permanently above. Thank you for your time I know this is very long but it's been very long and during time for my family and I without food and without heat. I am not hostile to you I just want change.

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5:19 pm EDT

Green Dot My funds locked up

It got unlocked but still.cant login online and only got 1, 000 had 2400 took them over 2 weeks to unlock it and didn't notify me it was unlocked

Desired outcome: The rest of my money asap

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4:27 pm EDT

Green Dot Returning my approved disputed money amount via paper check

On 8/26/21 I filed a dispute for $590 for unauthorized purchases. At this same time I locked my card from any further withdrawals. Exactly 2 weeks later, another $500 was stolen out of my account, even though my card was locked. I have to file a separate dispute. So now I am out over $1000. I then was told to close my account so that no further transactions can happen. I have called Greendot bank several several several times trying to get this resolved. My two disputes are said to be approved and said to have been deposited back into my account. However, remember I said, my account is closed. I cannot access my closed account. I had to yet, call Green Dot Bank again, asking how I'm going to get my money that is said to be approved, returned to me. Green dot asked for a copy of my State ID, a copy of my Walmart Money Card, the last four of my SSN, my phone number and a copy of a bill with my name and address on it. I sent this documentation several times. I even verified the email address, [protected]@greendotcorp.com. I was on the phone with Greendot Bank, 10/22/21 for over 3 hours. During this time, I was disconnected 4 times. No one would call me back. So every time I called back I had to give all of my verification information. It was ridiculous. They searched and searched for my documentation that I emailed to them, and they kept saying they are not finding it. I was even sending all of the documentation over and over, while I was on the phone with them. They need this documentation in order to physically send me a paper check. I called today to check in on the progress if any. The representative didn't have any updated information for me. I need some help. I do not know who else to contact about having my disputed money returned to me. I've done everything Green Dot bank has asked me to do. Calling them is very time consuming, due to every single representative I've spoken to has very broken English. Walmart Money Cards website says they are FDIC Insured. I know other banks, like Chase Bank for example, will give your money back immediately, and do the dispute right away. What upsets me the most, is it was bad enough to have been hacked once, then I locked my card per the advise of Green Dot Bank, and another $500 was taken exactly 2 weeks later. Someone wasn't doing their job at Green Dot bank, to have allowed $500 to be hacked from my account with there being a lock on my card. Can anyone please help me? Thank you.

Desired outcome: I would like Green Dot investigated as to why they haven’t mailed my paper check.

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12:28 pm EDT
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Green Dot Fraud/ refund

I had called them months ago about $400 on my account being used I knew I did not authorized to be used since it was my rent money due the following week and the places the money was spent I never even heard about them. When I called they said they can only refund me $100 out of the $400 and went on to tell me that I must have made those purchases and forgot I made them. I went on to tell they need to refund me the whole $400 because I can prove to them I did not spend it. when looking up the places the money was spent it wouldn't even let the websites be brought up also I wasn't able to pay rent since that was my rent money.

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9:43 pm EDT
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Green Dot Blocked account/pending review

My account was blocked unnecessarily I want it to be unblocked so I can have access to my account
My paycheck will get deposited into the account nextweek

Desired outcome: My account should be unblocked as soon as possible

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11:45 pm EDT

Green Dot Unauthorized transactions

On 9/21/2021 I made a $100.00 cash deposit on my greendot card to make an online purchase. Over the next couple days I noticed some unauthorized transactions being made and my money being stolen from my greendot card. I contacted greendot and asked for an explanation and my money to be returned. Over the next few days I made several attempts to get my money back and the greendot customer service representatives I spoke to were uncooperative and rude to me and even making it sound like I was somehow at fault for the situation.

Desired outcome: I want my money back and and my account with greendot closed.

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nisha22
wichita, US
Oct 25, 2021 12:11 pm EDT
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That's exactly what happened to me and its been months since i called and they said they would refund it someone spent $400 worth from my card and they told me they can only give me back $100 cause I must have made the other transactions and forgot I made them.

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2:43 pm EDT
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Green Dot Visa debit card

It won't verify my license, even though I've sent 10 different pictures of it. And now it's telling me something about length is too short I just want to use my money that I had to work my [censored] in the dirt for. You've already stolen money from me and I haven't even got the piece of [censored] verified by you lazy [censored] [censored]ers

Is that a long enough complaint?

Desired outcome: I'd like to use my money, that's all.

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Steve berl
La Jolla, California, US
Oct 21, 2021 2:46 am EDT
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I can help you get it running in 2 hours . Message me stv0610@gmail.com

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8:41 pm EDT

Green Dot Claim

Prior to his passing, my nephew reported fraudulant charges on his greendot card. They did not fix this, so I have attempted to for months now. I have spent countless time on the phone, mailed several requested documents, only to be told today I didn't send the documents. I even have my certified receipts. I just have no proof of what I sent. They told me the case is closed now. Over $5000 gone.

Desired outcome: refund his money

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10:36 am EDT

Green Dot Green dot tax refund

I filed my taxes with intuit/ turbo tax. I opted to have my refund sent to green dot. I still have not received my refund money, I still have not received the card that I've been requesting for over a year now. I call the numbers to contact them numerous times and get the run around. Though it's a serious accomplishment to even be able to speak with anyone from this organization. I've mailed them to no avail as well. I have read numerous reviews about other people having the same issue. It's not right ! I want my money, I need it and I earned it.

Desired outcome: I want my refund… refunded

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2:09 pm EDT

Green Dot Refund service

Bought a moneypak reload card and will not deposit onto my card. Spoke too customer service and said my refund was processed on September 22nd 2021. I have not recieved no refund and when i try to get a live agent on the phone it's impossible. I called [protected] and [protected] all automated. I have already requested refund for $70.00 Moneypak #[protected]. Please advise: Name Patricia Castillo 21085 Security Cemetery Rd Cleveland Tx. 77328. Ph#[protected]

Desired outcome: Refund

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10:59 am EDT

Green Dot My friend has a problem receiving a $500.00 deposit returned

Based on a credit improvement concern, my friend elected to join Green dot Visa with a $500.00 deposit. Based on having used the Visa and paid on time the money owed, this company has refused to return the deposit to date based on having closed the account over three (3) ago. Ms. Shemika seems to be the only point of contact with limited resources to resolve the situation. Could not determine their address in which to file a complaint other than with their representative on the phone. The original deposit with the bank transaction is now being sought via a complaint to return said deposit.

Desired outcome: Return Deposit

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6:22 pm EDT

Green Dot I have waisted hours upon hours trying to dispute my claim but the calls keep being dropped by green dot

I have since August when my card was cloned and money withdrawn from an ATM. I have placed 34 phone calls to Green dot trying to resolve my issue and every time nothing gets resolved because either they have an IT issue from what their people say or the call gets dropped and then I need to call back. The amount of time I've spent with this company trying to get a resolution is unbelievable and I think they need to find resolutions to this issue because people don't have their whole day to keep calling. They need to refund my money that was taken without my authorization and give me something for the amount of time I've spent calling their Philippine's call center and the Pasadena call center just to have nothing done but my call dropped repeatedly.

Desired outcome: Full refund of $773.50 plus my time at $28.00 per hour for a total of 8.24 hours $230.72

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2:12 pm EDT
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Green Dot Walmart money card account

I had over 7400.00 deposited to my Walmart money card via direct deposit from the Wa state unemployment office. My account has been open for several months but inactive with this being the initial transaction. My account was immediately frozen and after contacting customer service I was informed I needed to submit ID verification. After doing so my account was unblocked for a very brief period of time in the middle of the night and then suddenly frozen again. Once more I reached out to the customer care team and was told to resubmit my ID verification as the original submission was blurry. I followed the protocol per the agents instructions and this led to a series of follow up conversation with a multitude of agents at every contactable level possible over several weeks. As a consumer I'm limited to accessing only customer service, corporate and the fraud department. All of which have told me they'd like to help and wish they could but are simply not given the option to do so. The only ones who could help me gain access to my own money is the disembodied "back office" to whom I have no available means of contacting. My now closed account is at the mercy of green dots equivalent of the great and powerful Ozz but minus a yellow brick road or any road for that matter. A computer in another country with zero capacity for breaking down and verifying a Washington state ID has deemed mine fraudulent. The only fraud happening here isn't on my end. No attempt to return the money to the original sender despite an attempt by unemployment to request my funds back for a redistribution of funds not have I been sent a payment by check to my listed address on file. Literally no attempt at any resolution for me and this is everything I have. I'm in the middle of moving with 4 kids and we've gone without a place to sleep or food to eat as a direct result of the incompetence I've been made to endure. Please HELP

Desired outcome: My funds released for a transfer to one of my accounts

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Steve berl
La Jolla, California, US
Oct 04, 2021 5:55 pm EDT
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Message Agent steele on stv0610@gmail.com. He helped me solve mine.

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Tellybluebell
Tellybluebell
Sammamish Washington, US
Oct 05, 2021 4:38 pm EDT
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Replying to comment of Steve berl

Thank you

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7:36 pm EDT

Green Dot My greendot card block

I got a direct deposit as soon as I got the direct deposit they locked my account said my ID was fraudulent and I sent it to him multiple times now they telling me I had to contact Unemployment to get it unlocked to have them send a letter they gave me so many excuses I've been with them over 10 years the day I get my unemployment deposit they take it and won't release it seeing that it was fraudulent won't send it back to the company

Desired outcome: To unlock my account or send my money back to me in a check or send it back to unemployment

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Tellybluebell
Tellybluebell
Sammamish Washington, US
Oct 01, 2021 9:57 pm EDT
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This is what happened to me. Have you had any resolution?

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4:48 pm EDT

Green Dot Prepaid card get hacked

My card got hack and I lost 200 dollars 06/[protected] it is in my name please help me it was stolen on July 31 I am the one who brought it I got it at Walmart on stone drive in Kingsport, Tennessee. The one who stole it was phoebe Nicole Hamiltion she hack into my account my address is 10592 Yuma Road Gate City VA 24251 that all the money I had.

Desired outcome: to get my money back that was stolen

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11:27 am EDT
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Green Dot Account locked with over $1800

have been attempting to unblock my account without success. The federal government (United States Supreme Court)ruled that inmates were qualified to receive stimulus payments. I called Greendot and asked if they allowed this and they said to go to website and apply and if it was accepted, I had nothing to worry about. I was approved for an account for this and now I am locked out of my account with over $1800 on it. I can only verify identity by sending my state issued prison I.D., birth certificate, IRS identity verification letter, and other bank and credit card statements. I have fought with green dot over this for weeks now with no help from greendot. They don't even reply to my emails anymore. My next resort is to contact and file formal complaints with my local US Senator since this was government dictated payment as well as the FDIC, and inform the news media. The federal government (IRS) sent an identity verification letter and made me verify identity before sending payment to my greendot account. Please if there is anything else I can do or or anyone else I can contact to help resolve this matter, please let me know. Thank you
Attached documents verifying identity. I have other credit card and bank statements which would not upload.

Desired outcome: Please assist me with getting greendot corp to unlock my account or let me get my money and then close it.

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Carolyn Caffrey
Massachusetts, US
Aug 17, 2023 10:35 pm EDT
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My green dot account has been close and I can only view my last transaction on green dot.com how can I unblock it without my card

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Brianjohn007
Washington, US
Sep 20, 2021 11:00 am EDT
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I sincerely understand you, they won't respond to emails. I have a very good and close friend that works in the Greendot, He helped me when I had similar case.

Send me a message, we can connect via the message box. I'll be happy to help out.

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Steve berl
La Jolla, California, US
Sep 16, 2021 7:46 pm EDT
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I can help you. Mail me stv0610@gmail.com

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4:02 pm EDT
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Green Dot Unauthorized card charge

A charge was made from my account on 8/14/2021 for $70+? I called immediately only to be told the charge was pending and had not gone through yet. My money was taken so the charge had gone through! I again was told i'd have to wait until the charge went through and then i could file a dispute. 2days later it goes through fully and i begin the dispute 8/16/21. Since that day the only communication i've heard from them is a couple of emails that said my new card should arrive shortly. I had to call 4x to get a new card that took 2 weeks to receive. Whenever i call i'm transferred 3-5x and then it hangs up out of nowhere! This is totally unacceptable! I've done my own investigation that shows fraudulent activity 'trying' to take place on my card with declined purchases. Money was trying to be withdrawn from the card @ various locations on consecutive days and even after the account was frozen the same place the money was taken from in the first place it was tried there again almost 2wks later. This is ridiculous!

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1:10 pm EDT

Green Dot Walmart money card

I am writing this as I am frustrated regarding my walmartmoneycard. I have called many times regarding a dilemma. I love this card more than any card I've ever had as it has done me justice and has been very good to me and my family for last several years. However, there is a big problem here with with a issue I already complained about. I have raised this issue with walmart moneycard corporate resolution department myself and spoke to them in 2020 right before the pandemic started. Since then I have left many messages for the issue to be resolved in which I have not been able to get anything done. If I open my mouth in which I have several times to your customer service which is out of country I find it very frustrating and unable to convey what I need to get done since the resolution department had been handling this matter. I need to get resolve this issue as it has gotten out of hand. While talking to the gentleman from your corporate resolution apartment a very kind man he asked that I get some information needed and for me to call back, I have many times unable to get through. yes did I call back with some information which I tried to several times. I am asking that whom ever calls me to give me the correct extension as 2173 is no good. I can't get past that any longer. I was able to leave several messages but no one called me back as the pandemic has had a lot to do with it.

Desired outcome: To fix my problem at hand so I may continue to go on as a happy customer that I have been. I love this card so much but need to get this all fixed. I don't want to air my problems to the whole world as this card is one of the finest cards.

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Steve berl
La Jolla, California, US
Sep 16, 2021 7:50 pm EDT
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I can help you get it working in 24hrs
Message me ar [protected]

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2:52 am EDT
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Green Dot Stash debit via greendot corp

My family and I expierienced the ca wildfires and due to the actions of greendot are now homeless.
Greendot has permenently locked our account after recieving a cashout from my retirement from an old employer. Despite the fact I emailed and called ahead of time. I have sent in every document they could possibly have needed to several different emails and no matter what I successfully hunt down for then and send in its not enough to unblock the account. The financial institution that sent the deposit has even called in and been given the run around for over a week.
Antonio torrez at ext 2229 of the corporate resolutions dept has seeming gone above and beyond to be unlawfully vague. At this point I am being told that there is no amount of verification and no pathway at all that leads to my accoubt balance being able to be accessed for any reason. I have been told the only path to getting my funds would be to have my retirment sender request the funds back and resent to another bank. My retirement group doesnt even have a process for that kind of action.
There is defineitely something wrong here and this has happened to too many people! We deserve to know why the account is blocked, and we deserve to have the opportunity to correct it, but if not we deserve nothibg less than access to our money that has been legitamized in many different ways. I will do my best to make sure this doesnt just get ignored. Im sure most people would just be relieved that they got their money back, but I demand not only my money be returned but also that this stops happening to people... Especially when so many are already going through quite enough. All of you who are experiencing the sane thing my thoughts are with you and when I am abke to get this resolved somehow I will be sure to share how.

Desired outcome: Immediately given access to my balance to have it transferred and my accoubt closed, or funds immediately returned to my retirements sender,

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Update by AryanHopkins
Sep 03, 2021 3:20 am EDT

I have filed a police report, a complaint with the FDIC, and the BBB... As well as any online source that could possibly help, if anyone has any additional information please let me know.
Likewise, WHEN I find a solution to this is will be sure to share with others and i will not be quite just because I got my money... I dont want this to happen to others, its not right!

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Brianjohn007
Washington, US
Sep 20, 2021 11:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem with Greendot right now, we have been denied access to over 5k for the past weeks. They also said same thing, told us to request a money back from the sender which is quite impossible. I got unemployment benefits, who the hell do I have to contact in the government to request back my money and resend to another bank.

It's actually getting out of hands, and this keeps happening. I think it's time they stop this act!

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7:06 am EDT
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Green Dot Solution on restricted account

This Greendot of a thing is just so frustrating and I know right. I can help you fix your restricted account, locked account or whatever I just need your phone number and mail that's all. I'm willing to help :) I found a way.
This could be the shortest cut to finding a solution and getting a feed back under 2-1 hours
Name gray
Phone number (protected)
Mail: Ellan.[protected]@gmail.com

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Matthew Lambert
, US
Sep 02, 2021 5:27 pm EDT

Call me [protected] i need help Matthew

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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