Menu
Register
Write a review File a complaint
Great Clips Customer Service Phone, Email, Contacts

Great Clips
reviews and complaints

Great Clips's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.greatclips.com
www.greatclips.com

Learn how the rating is calculated

1.7 13 Reviews 364 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Great Clips complaints 364

ComplaintsBoard
C
3:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to great clips in Bayonne NJ on December 31. I told the stylist exactly what I wanted. She did what she wanted. Messed up my hair really bad I went to another place to see if they could fix it, the stylist said there is nothing he could do. I have to wait until it grows out. I have to walk around with my hair like this until it grows out. I didn't...

View 0 more photos
Read full review of Great Clips and 1 comment
ComplaintsBoard
L
4:56 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am truly devastated by the hairdresser that evening. I had someone Cut my hair at that salon on a previous few days before that. It was a close game and although I do know this I would've tipped her well and I did ask. The lady took me to her station I tried explaining to her all I wanted her to do was to tighten his back to back a little bit to make the...

Read full review of Great Clips
ComplaintsBoard
M
11:37 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In November, I went to the Great Clips at Linden Market in West Omaha, Nebraska. I requested a shampoo and haircut. There was only one, older lady working, and she told me she is the only one working that day. Therefore, she would not have the time to give a shampoo. However, I noticed that there were no customers in the shop, theoretically after me. So...

Read full review of Great Clips
ComplaintsBoard
B
9:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm really upset that I walked into great clips and just because I didn't check in on line I had to wait for 5 different people to get their hair cut before they got to me, those people came in after I did, I didn't check in on line because I don't want to do it that way I should have that right to be helped when it's my turn I shouldn't have to wait until...

Read full review of Great Clips and 1 comment
ComplaintsBoard
A
2:22 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are at the great clips location ( 57 E Long Lake Rd Troy, MI 48085 United States) at local time 12 o clock The managers name is Marie and she is the reason we come back every time. Marie is a super women and knows what customer service is all about. But today we met a guy " who is cutting hair for the last 11 years" called Paul . When I told him how to...

Read full review of Great Clips
ComplaintsBoard
S
10:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went in for a simple bob hair cut, stacked in the back and left long on the sides. I had a filling the girl who cut my hair was new right out of school, First I did not see a photo license displayed with her information. She was sucking on a lollipop and said about an inch all over, and I said yes.She asked me to look down the entire time. My top was 6 ''...

Read full review of Great Clips and 2 comments
ComplaintsBoard
J
7:30 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went for a hair cut at salon #1109 in muskego wisconsin. I was greeted by megan and was put in the system, she said it would be 20 to 25 minuets. I was called for a hair cut by the same person, megan I had a seat she said it looks like you want your hair cut with a #8, I replied with no, I get it scissor cut, explaining how it gets cut by finger length...

Read full review of Great Clips
ComplaintsBoard
T
6:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Great Clips employees were rude while I was having a haircut, will not return

Young man left counter while I was checking for an extended time. Stylist did not act in a mannerly manner. I have had haircuts many times at great clips and I have always had a positive experience. It is my opinion that she used more force than was needed. My head was sore when I left the salon. Caroline was the person that gave me the haircut. I will not use great clips again. This is the first time I made a formal complaint. Thank you. Terry Marlar [protected]

Read full review of Great Clips
Hide full review
ComplaintsBoard
G
5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

purchased shampoo, conditioner and leave in moisturizer from the Sexy Hair line after loving the Sexy hair Love Oil the Stylist used on my hair after a haircut. I was later given a sample of another product that I preferred over the Sexy Hair and decided I would like to return the products I purchased from Great Clips. Unfortunately I could not provide the...

Read full review of Great Clips
ComplaintsBoard
C
10:43 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to get my haircut at the Andover, Mn salon, and upon arriving.. noticed the studio was very under staffed... and the Manager was the only stylist providing cuts..: only one stylist on the floor during a busy period of the day?? Long wait for a simple haircut and very poorly managed .. Another trip to same studio... this time there was three total...

Read full review of Great Clips
ComplaintsBoard
N
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Great Clips customer service

I arrived this morning with my child. We weren't even greeted with a hello. Eric came to the register and asked rather rudely, as if we were bothering him, if we had been in before. I replied, my son hasn't been in before, but my other child has. His response was a snotty, "So, you have been in".
I should have taken this as an indication to leave, but decided to stay. He proceeded to abruptly move my child's head around and in a rude tone directed him with his directions.
At check out, I mentioned I had a coupon, which was met with annoyance.
When the transaction was through, he handed me the receipt with a smug look and no thank you. I responded with a thank you and was met with a you're welcome". Are you kidding me?! I left feeling like I was bothering him and annoying him.
My child's haircut is a disappointment! The customer service left me feeling horrible and with so many other salons in the neighborhood, I will gladly take my business elsewhere!

Read full review of Great Clips
Hide full review
ComplaintsBoard
W
5:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have witnessed several occasions when this employee has had their boyfriend/husband come into the store while the employee is cutting hair. The employee has allowed her boyfriend/husband interrupt her while cutting hair, causing the customer to wait and waiting customers to wait longer. I recently came in for a haircut and after sitting there waiting on...

Read full review of Great Clips
ComplaintsBoard
K
11:42 pm EDT

Great Clips ladibugs aromatherapy cleansing kit

The price labelled on the side of the package was $39.99. The price label on the shelf below the product was $49.99. The clerk charged me the $49.99 as she said that she couldn't adjust the price. Seriously? You Jack the price by $10, forget to remove the original price and then charge me the higher price. I was offered the opportunity to return and discuss my concerns tomorrow. Not likely. I will simply NEVER go to another Great Clips ever and will be writing a Google review about the shady business of this store.

Read full review of Great Clips
Hide full review
ComplaintsBoard
M
4:09 pm EDT

Great Clips haircut

On 9/19/19 I went to the Great Clips in Duvall, Wa. Kelsey was the one who was going to cut my hair. I showed her a picture of what i wanted and she said she could do that. My hair was just past the shoulder and i wanted a shorter cut but not what I left with. She butchered the back of my hair and it looked nothing like the cut I showed her. The front and side were fine. When we were done and she gave me the mirrow to look at my hair, I about died, it was uneven and looked like a had a hole on the right side. I asked her about it and she said my hair was curly. It's not that curly and the cut i wanted would have had the hair at least 2 inches long in the back and now it's barely 1/2 inch. It looks awful and embarrising.
I was so shocked I just couldn't say anything withour blowing up. I feel I should get my money back and the tip, which I was nice enough to give her.
I have gotten my haircut many times at that salon and have never had such terriable results.
Pic 1 is what i wanted or close and pic 2 is how it turned out.

Read full review of Great Clips and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Spigue1
, US
Dec 06, 2019 10:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went to great clips to get my hair cut on the side so it wouldn't stick out on the sides . I thought she knew to cut hair so it wont stick out but after my visit and washing it on my own it sticks out worse than ever before. I am mortified of how my hair looks.

ComplaintsBoard
D
11:39 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Father went to get a haircut yesterday at the above location. He ended up get bruised after he got home we noticed what he had on the back of his neck. I have attached a picture for your viewing as this is very disturbing to even see. I would like to get a refund of the haircut and I would like the Lady who is in charge of the place who is (indian) to be...

View 0 more photos
Read full review of Great Clips
ComplaintsBoard
A
7:58 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We called ahead asked about closing time. They said 8pm. Got here at 20 till. She came straight over locked the door ran to the back of the store I waited n got a picture when she came back around 10 mins after. We are still out here with 10 till 8 and there closed my son has a interview for a job in the morning and this is where we get all kids hair cut...

View 0 more photos
Read full review of Great Clips
ComplaintsBoard
A
9:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited your great clips salon this past Saturday to get a haircut for the holiday weekend. I was appalled at my experience so much that it has taken me days to think about how to handle it!! I was absolutely speechless in the salon that day because I would have really blown up and screamed at this girl but I felt it wouldn't help things so I just calmly...

View 0 more photos
Read full review of Great Clips
ComplaintsBoard
A
1:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ive been going to Greatclips in Ocoee for 2 years now have had my hair cut the way i want it 3-4 times finally, went to the above greatclips in Kissimmee during lunchbreak last friday told the girl #2 on the side leave 2 inches on the top and cut the bangs straight across so i can style it to hide my psoriasis, what i got was hard to explain, chopped up...

View 0 more photos
Read full review of Great Clips
ComplaintsBoard
G
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Great Clips haircuts

HORRIBLE CUSTOMER SERVICE: Great Clips online check-in feature does not work properly. Their toll-free customer service telephone line is not open during normal business hours, let alone evenings or weekends. The local salon is clueless about making the website check-in feature work and won't make an appointment over the phone. Take your business elsewhere and don't bother with the aggravation of trying to work with these idiots!

Read full review of Great Clips
Hide full review
ComplaintsBoard
S
1:47 pm EDT

Great Clips haircut

Explained to the stylist that I just wanted a trim (one inch) but the same style. She seemed like she was in a hurry and she cut my hair without wetting it first. I had spent months upon months growing out my bangs and left there with a short, layered haircut with bangs when I asked for a trim! My hair was all one length! Went back to the store the following day for my money back and an apology. Got my money back but when I asked the manager for an apology she refused because she said she wasn't the one who cut my hair and didn't owe me anything! Isn't she supposed to represent the company and her employees? This was the worst haircut and customer service experience of my life and I strongly discourage anyone from going to this great clips! Horrible experience and will be pissed off each and every time I look at this [censored]ed up style in the mirror! Not a happy customer!

Read full review of Great Clips
Hide full review

Great Clips reviews 0

Looks like Great Clips Company has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Great Clips, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Great Clips

Screenshot Great Clips
Great Clips is a well-known hair salon franchise that has been providing high-quality haircuts and styling services to customers for over 35 years. With over 4,000 locations across the United States and Canada, Great Clips has become a go-to destination for people looking for affordable and convenient haircuts.

One of the key features that sets Great Clips apart from other hair salons is their no-appointment policy. This means that customers can simply walk in and get a haircut without having to schedule an appointment in advance. This makes it easy for busy people to fit a haircut into their schedule without having to worry about making time for an appointment.

In addition to their convenient walk-in policy, Great Clips also offers a wide range of services to customers. Whether you're looking for a simple trim or a more complex hairstyle, their experienced stylists can help you achieve the look you want. They also offer services like beard trimming, hair coloring, and styling for special occasions like weddings and proms.

Another great feature of Great Clips is their affordable pricing. They offer competitive prices for their services, making it easy for people to get a great haircut without breaking the bank. They also offer discounts for seniors and children, making it a great option for families.

Overall, Great Clips is a reliable and convenient choice for anyone looking for a great haircut. With their no-appointment policy, wide range of services, and affordable pricing, it's easy to see why they've become such a popular choice for people across North America.

Overview of Great Clips complaint handling

Great Clips reviews first appeared on Complaints Board on Sep 1, 2008. The latest review Employee was posted on Apr 29, 2024. The latest complaint haircut was resolved on Apr 08, 2018. Great Clips has an average consumer rating of 2 stars from 377 reviews. Great Clips has resolved 61 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.5
328 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Great Clips contacts

  2. Great Clips phone numbers
    +1 (800) 473-2825
    +1 (800) 473-2825
    Click up if you have successfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (800) 473-2825 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone number
    USA & Canada
    +1 (952) 893-9088
    +1 (952) 893-9088
    Click up if you have successfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 893-9088 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone number
    International
    +1 (952) 746-6541
    +1 (952) 746-6541
    Click up if you have successfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6541 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone number
    Director Of Education
    +1 (952) 746-6562
    +1 (952) 746-6562
    Click up if you have successfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6562 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone number
    Director Of Communications
    More phone numbers
  3. Great Clips emails
  4. Great Clips address
    4400 West 78th Street, Suite 700, Minneapolis, South Carolina, 55435, United States
  5. Great Clips social media
Great Clips Category
Great Clips is related to the Hair and Beauty Salons category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.