Great Clips’s earns a 1.6-star rating from 384 reviews, showing that the majority of salon clients are dissatisfied with their haircuts and styling services.
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Emotional distress
This must've been the worst customer service experience I've ever had. I asked for simple layers, and the stylist Arlett chops off a huge bundle of my hair, I was mortified! stopped her to tell her that it wasn't what I had asked for and she started arguing with me that it is how layers are done etc, I tried telling her that it is not but there was no point...
Bad hair cut
1st time at Great Clips. Got the worst haircut I have ever had - and I am not picky. I showed the stylist a picture of Dorothy Hamill's famous wedge haircut. What she came up with was nothing like it. I look like the "Little Dutch Boy." In addition, it is by far not layered properly (so from Day 1, it looked like I was overdue for a cut of a grown-out...
Read full review of Great Clips and 1 commentBasic wedge haircut
First time at Great Clips. This was the worst haircut I have ever had - and I am not picky. I showed the stylist a picture of Dorothy Hamill's famous wedge haircut. What she came up with was nothing like it. I look like the "Little Dutch Boy." In addition, it is by far not layered properly (so from Day 1, it looked like I was overdue for a fresh cut of a...
Read full review of Great ClipsService
My recently injured husband (crushed heel of foot so has to use crutches) went on line and booked an appointment for a haircut for 1.75 hours later. This gave us a chance to run a couple of errands while in town as its a 45 minute drive time each way to the Great Clips. When we got to Great Clips, there was a line out the door, which we expected and that'...
Read full review of Great ClipsCustomer service
What a rude place to do business with. Walked in with a coupon that had the incorrect address. Was told there was an hour wait. And that they close in one hour. Store was empty. Never go to this place. It was like I was bothering them.
Scheduling.
I went to a Great Clips store just after nine in the morning and was told that because I did not check in on line, there would be an hour wait. I went back shortly after twelve afternoon and again was told that there still would be an hour wait. I can't believe that because of my not "checking in" on line I must wait until they get the time to take me in.
staff
2 of the 3 people working at this location made me feel like I was an incovience rather than the reason they were there. Very solem and short with all comunication. When I was in the chair, about 2 min total, they could couldn't run the clippers fast enough, including jambing the tips in the side of my head. A refund would help but nothing makes up for rude behavior.
Read full review of Great Clipsmessed up my hair
I went to great clips in Bayonne NJ on December 31. I told the stylist exactly what I wanted. She did what she wanted. Messed up my hair really bad I went to another place to see if they could fix it, the stylist said there is nothing he could do. I have to wait until it grows out. I have to walk around with my hair like this until it grows out. I didn't...
service and behavior of the employee
I am truly devastated by the hairdresser that evening. I had someone Cut my hair at that salon on a previous few days before that. It was a close game and although I do know this I would've tipped her well and I did ask. The lady took me to her station I tried explaining to her all I wanted her to do was to tighten his back to back a little bit to make the...
Read full review of Great Clipsrefusal of service.
In November, I went to the Great Clips at Linden Market in West Omaha, Nebraska. I requested a shampoo and haircut. There was only one, older lady working, and she told me she is the only one working that day. Therefore, she would not have the time to give a shampoo. However, I noticed that there were no customers in the shop, theoretically after me. So...
Read full review of Great Clipsonline check in
I'm really upset that I walked into great clips and just because I didn't check in on line I had to wait for 5 different people to get their hair cut before they got to me, those people came in after I did, I didn't check in on line because I don't want to do it that way I should have that right to be helped when it's my turn I shouldn't have to wait until...
Read full review of Great Clips and 1 commenthaircut
We are at the great clips location ( 57 E Long Lake Rd Troy, MI 48085 United States) at local time 12 o clock The managers name is Marie and she is the reason we come back every time. Marie is a super women and knows what customer service is all about. But today we met a guy " who is cutting hair for the last 11 years" called Paul . When I told him how to...
Read full review of Great Clipshaircut
I went in for a simple bob hair cut, stacked in the back and left long on the sides. I had a filling the girl who cut my hair was new right out of school, First I did not see a photo license displayed with her information. She was sucking on a lollipop and said about an inch all over, and I said yes.She asked me to look down the entire time. My top was 6 ''...
Read full review of Great Clips and 2 commentsa hair cut by a very rude person.
I went for a hair cut at salon #1109 in muskego wisconsin. I was greeted by megan and was put in the system, she said it would be 20 to 25 minuets. I was called for a hair cut by the same person, megan I had a seat she said it looks like you want your hair cut with a #8, I replied with no, I get it scissor cut, explaining how it gets cut by finger length...
Read full review of Great Clipsemployees were rude while I was having a haircut, will not return
Young man left counter while I was checking for an extended time. Stylist did not act in a mannerly manner. I have had haircuts many times at great clips and I have always had a positive experience. It is my opinion that she used more force than was needed. My head was sore when I left the salon. Caroline was the person that gave me the haircut. I will not use great clips again. This is the first time I made a formal complaint. Thank you. Terry Marlar [protected]
returning unused sexy hair products
purchased shampoo, conditioner and leave in moisturizer from the Sexy Hair line after loving the Sexy hair Love Oil the Stylist used on my hair after a haircut. I was later given a sample of another product that I preferred over the Sexy Hair and decided I would like to return the products I purchased from Great Clips. Unfortunately I could not provide the...
Read full review of Great Clipsun professional studio
I went to get my haircut at the Andover, Mn salon, and upon arriving.. noticed the studio was very under staffed... and the Manager was the only stylist providing cuts..: only one stylist on the floor during a busy period of the day?? Long wait for a simple haircut and very poorly managed .. Another trip to same studio... this time there was three total...
Read full review of Great Clipscustomer service
I arrived this morning with my child. We weren't even greeted with a hello. Eric came to the register and asked rather rudely, as if we were bothering him, if we had been in before. I replied, my son hasn't been in before, but my other child has. His response was a snotty, "So, you have been in".
I should have taken this as an indication to leave, but decided to stay. He proceeded to abruptly move my child's head around and in a rude tone directed him with his directions.
At check out, I mentioned I had a coupon, which was met with annoyance.
When the transaction was through, he handed me the receipt with a smug look and no thank you. I responded with a thank you and was met with a you're welcome". Are you kidding me?! I left feeling like I was bothering him and annoying him.
My child's haircut is a disappointment! The customer service left me feeling horrible and with so many other salons in the neighborhood, I will gladly take my business elsewhere!
employee
I have witnessed several occasions when this employee has had their boyfriend/husband come into the store while the employee is cutting hair. The employee has allowed her boyfriend/husband interrupt her while cutting hair, causing the customer to wait and waiting customers to wait longer. I recently came in for a haircut and after sitting there waiting on...
Read full review of Great Clipsladibugs aromatherapy cleansing kit
The price labelled on the side of the package was $39.99. The price label on the shelf below the product was $49.99. The clerk charged me the $49.99 as she said that she couldn't adjust the price. Seriously? You Jack the price by $10, forget to remove the original price and then charge me the higher price. I was offered the opportunity to return and discuss my concerns tomorrow. Not likely. I will simply NEVER go to another Great Clips ever and will be writing a Google review about the shady business of this store.
Great Clips Reviews 0
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About Great Clips
One of the key features that sets Great Clips apart from other hair salons is their no-appointment policy. This means that customers can simply walk in and get a haircut without having to schedule an appointment in advance. This makes it easy for busy people to fit a haircut into their schedule without having to worry about making time for an appointment.
In addition to their convenient walk-in policy, Great Clips also offers a wide range of services to customers. Whether you're looking for a simple trim or a more complex hairstyle, their experienced stylists can help you achieve the look you want. They also offer services like beard trimming, hair coloring, and styling for special occasions like weddings and proms.
Another great feature of Great Clips is their affordable pricing. They offer competitive prices for their services, making it easy for people to get a great haircut without breaking the bank. They also offer discounts for seniors and children, making it a great option for families.
Overall, Great Clips is a reliable and convenient choice for anyone looking for a great haircut. With their no-appointment policy, wide range of services, and affordable pricing, it's easy to see why they've become such a popular choice for people across North America.
Overview of Great Clips complaint handling
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Great Clips Contacts
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Great Clips phone numbers+1 (800) 473-2825+1 (800) 473-2825Click up if you have successfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (800) 473-2825 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone numberUSA & Canada+1 (952) 893-9088+1 (952) 893-9088Click up if you have successfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 893-9088 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone numberInternational+1 (952) 746-6541+1 (952) 746-6541Click up if you have successfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6541 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone numberDirector Of Education+1 (952) 746-6562+1 (952) 746-6562Click up if you have successfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6562 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone numberDirector Of Communications
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Great Clips emailsheather.leiferman@greatclips.com97%Confidence score: 97%Communicationgcinews@greatclips.com96%Confidence score: 96%Communicationbeatrice.zvosec@greatclips.com95%Confidence score: 95%
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Great Clips address4400 West 78th Street, Suite 700, Minneapolis, South Carolina, 55435, United States
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Great Clips social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 25, 2025 - View all Great Clips contacts
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